simples-whatsapp/app/Models/Supervisor.php

<?php

namespace app\Models;

use app\Core\Connect;
use app\Core\Model;

class Supervisor extends Model
{

    const USUARIOS = "pbx_usuarios";
    const SUPERVISOR_AGENTE = "md_supervisor";
    const EVENTO_AGENTE = 'pbx_eventos_agentes';
    const BILHETE = 'pbx_bilhetes';
    const EVENTOS_DACS = 'pbx_eventos_dacs';
    private $supervisor = 'md_supervisor';
    private $atendimento = 'md_atendimento';

    public function listaAgentesDisponivel($status = null)
    {
        $data = [];
        $this->query = " SELECT  *, 
                            (
                                SELECT
                                    count(*)
                                FROM
                                    md_atendimento ma
                                WHERE 'START' = (SELECT m2.evento FROM md_evento m2 
                                                WHERE ma.uniqueid = m2.uniqueid 
                                                ORDER BY m2.id DESC LIMIT 1) 
                                    AND ma.matricula = ms.matricula
                                
                            ) AS countAtendimentos 
                        FROM md_supervisor ms
                        WHERE (
                                SELECT
                                    count(*)
                                FROM
                                    md_atendimento ma
                                WHERE 'START' = (SELECT m2.evento FROM md_evento m2 
                                                WHERE ma.uniqueid = m2.uniqueid 
                                                ORDER BY m2.id DESC LIMIT 1) 
                                    AND ma.matricula = ms.matricula
                                
                            ) < (SELECT prm_media_simultaneo FROM pbx_parametros pp LIMIT 1 )
                         ";
        if ($status) {
            $this->query .=  " AND ms.status = :status ";
            $data['status'] = $status;
        }
        $this->query .= " ORDER BY  countAtendimentos ";
        return $this->read($this->query, $data)->fetchAll();
    }

    public function statusAgente($matricula)
    {
        $this->query = "SELECT
                            *,
                            (
                                SELECT
                                    count(*)
                                FROM
                                    md_atendimento ma
                                WHERE 'START' = (SELECT m2.evento FROM md_evento m2 
                                                WHERE ma.uniqueid = m2.uniqueid 
                                                ORDER BY m2.id DESC LIMIT 1) 
                                    AND ma.matricula = ms.matricula
                                
                            ) AS numero_atendimento
                        FROM
                            md_supervisor ms
                            WHERE ms.matricula = :matricula";

        return $this->read($this->query, ['matricula' => $matricula])->fetch();
    }

    public function findByMatricula($matricula)
    {
        $this->query = "SELECT * "
            . "FROM " . self::SUPERVISOR_AGENTE . " WHERE (matricula = :matricula)";
        return $this->read($this->query, ['matricula' => $matricula])->fetch();
    }

    public function findAllAgentes($queue = null)
    {

        $data = [];
        $this->query = "SELECT * FROM " . self::SUPERVISOR_AGENTE . " WHERE 1=1 ";
        if ($queue) {
            $this->query .=  " AND fila = :queue ";
            $data['queue'] = $queue;
        }
        return $this->read($this->query, $data)->fetchAll();
    }

    public function findByAgent($matricula)
    {
        $this->query = "SELECT * FROM " . self::USUARIOS . " WHERE matricula = :matricula;";
        return $this->read($this->query, ['matricula' => $matricula])->fetch();
    }

    public function findAgentByRamal($ramal)
    {
        $this->query = "SELECT * FROM " . self::SUPERVISOR_AGENTE . "  WHERE ramal = :ramal;";
        return $this->read($this->query, ['ramal' => $ramal])->fetch();
    }

    public function findAgentByMatricula($matricula)
    {
        $this->query = "SELECT * FROM " . self::SUPERVISOR_AGENTE . "  WHERE matricula = :matricula;";
        return $this->read($this->query, ['matricula' => $matricula])->fetch();
    }

    public function findAgentByMatriculaPbx($matricula)
    {
        $this->query = "SELECT * FROM pbx_supervisor_agentes  WHERE matricula = :matricula;";
        return $this->read($this->query, ['matricula' => $matricula])->fetch();
    }

    public function findAgentByQueue($queue, $status)
    {
        $data = [];
        $this->query = "SELECT  * 
                        FROM md_supervisor ms 
                        WHERE ms.fila = :queue
                        AND ms.status = :status
                        ORDER BY  (
                            SELECT
                                    count(*)
                                FROM
                                    md_atendimento ma
                                WHERE 'START' = (SELECT m2.evento FROM md_evento m2 
                                                WHERE ma.uniqueid = m2.uniqueid 
                                                ORDER BY m2.id DESC LIMIT 1) 
                                    AND ma.matricula = ms.matricula
                                )
                        ";

        $data['queue'] = $queue;
        $data['status'] = $status;
        return $this->read($this->query, $data)->fetchAll();
    }

    ########################################
    ###         SUPERVISOR AGENTE        ###
    ########################################

    public function addAgent($matricula, $fila, $nome, $chamada_classificado = 1)
    {
        $this->query = "INSERT INTO " . self::SUPERVISOR_AGENTE . " 
                        (
                        matricula,
                        tempo_login,
                        fila,
                        status,
                        duracao,
                        chamada_classificado,
                        nome
                        )
                        VALUES(
                        :matricula,
                        :tempo_login,
                        :fila,
                        :status,
                        :duracao,
                        :chamada_classificado,
                        :nome
                        );";

        return $this->create($this->query, [
            'matricula' => $matricula,
            'tempo_login' => 'now()',
            'fila' => $fila,
            'status' => 'LIVRE',
            'duracao' => 'now()',
            'nome' => $nome,
            'chamada_classificado' => $chamada_classificado
        ]);
    }

    public function addAgent2(
        $nome,
        $matricula,
        $ramal,
        $dac,
        $tempo_login,
        $status = 'LIVRE',
        $motivoPausa = null,
        $origemDestino = null,
        $modo_atendimento = 'Automatico',
        $uniqueid = null,
        $chamada_classificado = 1
    ) {
        $data = [];
        $this->query = "INSERT INTO pbx_supervisor_agentes (
                        tempo_login,
                        nome,
                        ramal, 
                        matricula, 
                        origem_destino, 
                        status, 
                        motivo_pausa, 
                        uniqueid, 
                        chamada_classificado, 
                        modo_atendimento, 
                        dac, 
                        duracao, 
                        logado) VALUES(
                        :tempo_login,
                        :nome,
                        :ramal, 
                        :matricula,  
                        :origem_destino, 
                        :status, 
                        :motivo_pausa, 
                        :uniqueid, 
                        :chamada_classificado, 
                        :modo_atendimento, 
                        :dac, 
                        :duracao, 
                        :logado) ";
        $data['tempo_login'] = $tempo_login;
        $data['nome'] = $nome;
        $data['matricula'] = $matricula;
        $data['ramal'] = $ramal;
        $data['duracao'] = 'now()';
        $data['logado'] = 'now()';
        $data['dac'] = $dac;
        $data['origem_destino'] = $origemDestino;
        $data['status'] = $status;
        $data['motivo_pausa'] = $motivoPausa;
        $data['uniqueid'] = $uniqueid;
        $data['modo_atendimento'] = $modo_atendimento;
        $data['chamada_classificado'] = ($chamada_classificado ? '1' : '0');
        return $this->create($this->query, $data);
    }


    public function updateAgent(
        $matricula,
        $status = 'LIVRE',
        $motivo_pausa = null
    ) {
        $this->query = "UPDATE {$this->supervisor} SET status = :status, motivo_pausa = :motivo_pausa";
        $this->query .= " WHERE matricula = :matricula";
        $data = [];
        $data['status'] = $status;
        $data['motivo_pausa'] = $motivo_pausa;
        $data['matricula'] = $matricula;
        // logger('teste')->debug(print_r($data, true), true);
        return $this->update($this->query, $data);
    }

    public function updateAgent2(
        $matricula,
        $ramal,
        $dac,
        $status = 'LIVRE',
        $atualizaDuracao = false,
        $motivoPausa = null,
        $origemDestino = null,
        $uniqueid = null,
        $chamada_classificado = 1
    ) {
        $data = [];
        $this->query = "UPDATE pbx_supervisor_agentes SET 
                        origem_destino = :origem_destino, 
                        status = :status, 
                        motivo_pausa = :motivo_pausa, 
                        uniqueid = :uniqueid, 
                        chamada_classificado = :chamada_classificado, 
                        dac = :dac,
                        ramal = :ramal ";
        if ($atualizaDuracao) {
            $data['duracao'] = 'now()';
            $this->query .= "  , duracao = :duracao";
        }
        $this->query .= " WHERE matricula = :matricula";
        $data['matricula'] = $matricula;
        $data['ramal'] = $ramal;
        $data['dac'] = $dac;
        $data['origem_destino'] = $origemDestino;
        $data['status'] = $status;
        $data['motivo_pausa'] = $motivoPausa;
        $data['uniqueid'] = $uniqueid;
        $data['chamada_classificado'] = ($chamada_classificado ? '1' : '0');
        return $this->update($this->query, $data);
    }

    public function updateRefreshAgent($matricula, $ramal, $duracao = false)
    {
        $data = [];
        $this->query = "UPDATE " . self::SUPERVISOR_AGENTE . " SET logado = :logado ";
        if ($duracao) {
            $this->query .= ", duracao = :duracao ";
            $data['duracao'] = 'now()';
        }
        $this->query .= " WHERE matricula = :matricula AND ramal = :ramal;";

        $data['logado'] = 'now()';
        $data['matricula'] = $matricula;
        $data['ramal'] = $ramal;
        return $this->update($this->query, $data);
    }

    public function updateSala2Agent($matricula, $ramal, $sala2 = null)
    {
        $data = [];
        $this->query = "UPDATE " . self::SUPERVISOR_AGENTE . " SET sala_2 = :sala_2 WHERE matricula = :matricula AND ramal = :ramal;";
        $data['sala_2'] = $sala2;
        $data['matricula'] = $matricula;
        $data['ramal'] = $ramal;
        return $this->update($this->query, $data);
    }

    public function deleteAgent($matricula)
    {
        $data = [];
        $this->query = "DELETE FROM " . self::SUPERVISOR_AGENTE . "  WHERE matricula = :matricula";
        $data['matricula'] = $matricula;
        return $this->delete($this->query, $data);
    }

    public function updateLogadoAll($media = null)
    {
        $data = [];
        $this->query = "UPDATE " . self::SUPERVISOR_AGENTE . " SET logado = :logado ";
        if ($media) {
            $this->query .= " WHERE sala_1 = :sala_1; ";
        }
        $data['logado'] = 'now()';
        $data['sala_1'] = $media;
        return $this->update($this->query, $data);
    }

    ########################################
    ###              EVENTOS             ###
    ########################################

    public function addEventoLoginAgent($matricula, $idDac, $flag = 1, $ramal)
    {
        $data = [];
        $this->query = "INSERT INTO  " . self::EVENTO_AGENTE . "(matricula, login, logoff, id_dac, flag, ramal) VALUES(:matricula, :login, :logoff, :id_dac, :flag, :ramal) ";
        $data['matricula'] = $matricula;
        $data['login'] = 'now()';
        $data['logoff'] = 'now()';
        $data['id_dac'] = $idDac;
        $data['flag'] = $flag;
        $data['ramal'] = $ramal;
        return $this->create($this->query, $data);
    }

    public function updateEventoLogoffAgent($matricula, $ramal, $dac, $flag = 2)
    {
        $data = [];
        $this->query = "UPDATE " . self::EVENTO_AGENTE . " SET logoff = :logoff, flag = :flag "
            . "WHERE matricula = :matricula AND id_dac = :id_dac AND ramal = :ramal "
            . "AND login = (SELECT MAX(login) FROM pbx_eventos_agentes WHERE matricula = :matricula AND id_dac = :id_dac AND ramal= :ramal);";

        $data['logoff'] = 'now()';
        $data['flag'] = $flag;
        $data['matricula'] = $matricula;
        $data['id_dac'] = $dac;
        $data['ramal'] = $ramal;
        return $this->update($this->query, $data);
    }
}