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simples-whatsapp
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Fixs atendimento for multiples numbers

main
lucas cardoso 2 years ago
parent
83238bb3f0
commit
adcfae36b4
11 changed files with 203 additions and 295 deletions
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  1. 141
      app/Actions/CriarAtendimentoAction.php
  2. 14
      app/Actions/FinalizarAtemdimentoAction.php
  3. 2
      app/Controllers/AtendimentosController.php
  4. 93
      app/Controllers/WebhookController.php
  5. 6
      app/Core/Commands.php
  6. 4
      app/Core/UtilsChannel.php
  7. 4
      app/Interfaces/IApiMedia.php
  8. 130
      app/Providers/ApiTwilio.php
  9. 87
      app/Providers/Positus.php
  10. 9
      app/Repositories/AtendimentoRepository.php
  11. 2
      service/ServiceTimeout.php

141
app/Actions/CriarAtendimentoAction.php
Unescape View File

@ -1,5 +1,7 @@
<?php
namespace app\Actions;
use app\Repositories\AtendimentoRepository;
use app\Repositories\EventosAtendimentoRepository;
use app\Repositories\SupervisorRepository;
@ -19,7 +21,8 @@ class CriarAtendimentoAction
protected SystemMessageAction $systemMessageAction;
protected MessageRepository $messageRepository;
protected MostraPosiscaoNaFilaAction $mostraPosiscaoNaFilaAction;
function __construct(){
function __construct()
{
$this->atendimentoRepository = new AtendimentoRepository;
$this->eventosAtendimentosRepository = new EventosAtendimentoRepository;
$this->supervisorRepository = new SupervisorRepository;
@ -30,19 +33,19 @@ class CriarAtendimentoAction
function __invoke($fila, $numero_client, ?string $uniqueid, IApiMedia $api)
{
try {
$this->atendimentoRepository->db->begin();
$this->atendimentoRepository->db->begin();
if (empty($uniqueid)) {
$id = $this->atendimentoRepository->create(new AtendimentoModel(
uniqueid: null,
matricula: null,
cliente_id: $numero_client,
provedor: $api->getchannel(),
nome: $api->getProfile(),
data_reg: 'now()',
id_empresa: $api->getNumberChannel()->id_empresa,
id_number_channel: $api->getNumberChannel()->id
));
$uniqueid = $this->atendimentoRepository->get(['id' => $id])->uniqueid;
uniqueid: null,
matricula: null,
cliente_id: $numero_client,
provedor: $api->getchannel(),
nome: $api->getProfile(),
data_reg: 'now()',
id_empresa: $api->getNumberChannel()->id_empresa,
id_number_channel: $api->getNumberChannel()->id
));
$uniqueid = $this->atendimentoRepository->get(['id' => $id])->uniqueid;
if ($uniqueid) {
$this->eventosAtendimentosRepository->create(new EventosAtendimentosModel(
@ -56,11 +59,11 @@ class CriarAtendimentoAction
));
}
}
$agentes = $this->supervisorRepository->list(['fila'=> $fila, 'id_empresa'=> $api->getNumberChannel()->id_empresa]);
$agentes = $this->supervisorRepository->list(['fila' => $fila, 'id_empresa' => $api->getNumberChannel()->id_empresa]);
if (empty($agentes)) {
$this->systemMessageAction->__invoke(
CONF_MOMENT_ENTRAR_FILA_SEM,
[],
[],
$api,
$numero_client,
$fila
@ -72,7 +75,7 @@ class CriarAtendimentoAction
if (empty($agent)) {
$this->systemMessageAction->__invoke(
CONF_MOMENT_ENTRAR_FILA_COM,
[],
[],
$api,
$numero_client,
$fila
@ -84,7 +87,7 @@ class CriarAtendimentoAction
$this->atendimentoRepository->db->commit();
return null;
}
$retServe = $this->atendimentoRepository->update(['uniqueid' => $uniqueid,'matricula' => $agent[0]->matricula, 'id_usuario' => $agent[0]->id_usuario]);
$retServe = $this->atendimentoRepository->update(['uniqueid' => $uniqueid, 'matricula' => $agent[0]->matricula, 'id_usuario' => $agent[0]->id_usuario]);
if (empty($retServe)) {
$api->enviarMsg(
$numero_client,
@ -92,75 +95,71 @@ class CriarAtendimentoAction
);
throw new Exception("Erro ao gerar atendimento!", 1);
}
//Gera protocolo
$action = new GenerateProtocolAction;
$protocol = $action($uniqueid);
//cria o evento de inicio de atendimento e criar o protocolo
if (empty($protocol)) {
throw new Exception("Não foi possivel gerar protocolo!", 1);
}
$event = $this->eventosAtendimentosRepository->getStatusAtendimento($uniqueid);
$retCria = $this->eventosAtendimentosRepository->create(
new EventosAtendimentosModel(
if (empty($protocol)) {
throw new Exception("Não foi possivel gerar protocolo!", 1);
}
$event = $this->eventosAtendimentosRepository->getStatusAtendimento($uniqueid);
$retCria = $this->eventosAtendimentosRepository->create(
new EventosAtendimentosModel(
null,
$uniqueid,
CONF_EVENT_START,
'now()',
'now()',
$fila,
$agent[0]->id_usuario
)
);
if (!empty($retCria) && $event->evento != CONF_EVENT_START) {
$action = new AtualizaStatusAgenteAction;
$action(SupervisorModel::ArrayTo(json_decode(json_encode($agent[0]), true)));
$this->systemMessageAction->__invoke(
CONF_MOMENT_INICIAR_ATENDIMENTO,
$uniqueid,
CONF_EVENT_START,
'now()',
'now()',
$fila,
$agent[0]->id_usuario
)
);
if (!empty($retCria) && $event->evento != CONF_EVENT_START) {
$action = new AtualizaStatusAgenteAction;
$action(SupervisorModel::ArrayTo(json_decode(json_encode($agent[0]), true)));
$this->systemMessageAction->__invoke(
CONF_MOMENT_INICIAR_ATENDIMENTO,
[["nome" => "@agente_name", "valor" => utf8_encode($agent[0]->nome)]],
$api,
$numero_client,
$fila
);
$api->enviarMsg(
$numero_client,
"Número do protocolo do atendimento é $protocol\n"
);
$ws = new WsInterface();
try {
if ($event->evento == CONF_EVENT_ERRO_ATEND) {
$ws->enviaMsg($ws->enviaActions(
'Este atendimento foi realocado para sua responsabilidade.',
're_start',
$agent[0]->id_empresa,
$uniqueid
));
$this->messageRepository->addMessage(
$uniqueid,
$agent[0]->matricula,
$agent[0]->matricula,
're_start',
'Este atendimento foi realocado para sua responsabilidade.',
$agent[0]->nome,
$api->getchannel(),
'read'
);
}
else {
$ws->enviaMsg($ws->enviaActions('Atendimento iniciado!', 'start', $agent[0]->matricula, $uniqueid));
}
}
catch (\Exception $th) {
$ws->enviaActions('Atendimento iniciado!', 'start', $agent[0]->matricula, $uniqueid);
$api,
$numero_client,
$fila
);
$api->enviarMsg(
$numero_client,
"Número do protocolo do atendimento é $protocol\n"
);
$ws = new WsInterface();
try {
if ($event->evento == CONF_EVENT_ERRO_ATEND) {
$ws->enviaMsg($ws->enviaActions(
'Este atendimento foi realocado para sua responsabilidade.',
're_start',
$agent[0]->id_empresa,
$uniqueid
));
$this->messageRepository->addMessage(
$uniqueid,
$agent[0]->matricula,
$agent[0]->matricula,
're_start',
'Este atendimento foi realocado para sua responsabilidade.',
$agent[0]->nome,
$api->getchannel(),
'read'
);
} else {
$ws->enviaMsg($ws->enviaActions('Atendimento iniciado!', 'start', $agent[0]->matricula, $uniqueid));
}
} catch (\Exception $th) {
$ws->enviaActions('Atendimento iniciado!', 'start', $agent[0]->matricula, $uniqueid);
}
}
$this->atendimentoRepository->db->commit();
return;
} catch (\Throwable $th) {
$this->atendimentoRepository->db->rollback();
throw new Exception($th->getMessage(), 1);
}
}
}

14
app/Actions/FinalizarAtemdimentoAction.php
Unescape View File

@ -3,6 +3,7 @@
namespace app\Actions;
use app\Core\UtilsChannel;
use app\Interfaces\IApiMedia;
use app\Models\AtendimentoModel;
use app\Models\EventosAtendimentosModel;
use app\Models\SupervisorModel;
@ -21,16 +22,17 @@ class FinalizarAtemdimentoAction
protected SupervisorRepository $supervisorRepository;
protected MessageRepository $messageRepository;
protected ?IApiMedia $provedor;
function __construct()
function __construct(?IApiMedia $provedor)
{
$this->eventosAtendimentosRepository = new EventosAtendimentoRepository;
$this->numberChannelRepository = new NumberChannelRepository;
$this->supervisorRepository = new SupervisorRepository;
$this->atendimentoRepository = new AtendimentoRepository;
$this->messageRepository = new MessageRepository;
$this->provedor = $provedor;
}
function __invoke(String $uniqueid, ?String $matricula_agente, string $eventoType)
{
@ -72,8 +74,10 @@ class FinalizarAtemdimentoAction
$ws = new WsInterface();
$mesg = $this->returnMessageWhatsapp($eventoType);
$number = $this->numberChannelRepository->get(['id' => $atendimento->id_number_channel]);
$provedor = UtilsChannel::factoryChannel($number);
if (empty($this->provedor)) {
$number = $this->numberChannelRepository->get(['id' => $atendimento->id_number_channel]);
$this->provedor = UtilsChannel::factoryChannel($number);
}
$this->messageRepository->addMessage(
$atendimento->uniqueid,
@ -95,7 +99,7 @@ class FinalizarAtemdimentoAction
$systemMessageAction(
momento: CONF_MOMENT_FINALIZAR_ATENDIMENTO,
variavels: [["nome" => "@autor_name", "valor" => $agente->nome]],
api: $provedor,
api: $this->provedor,
numero: $atendimento->cliente_id
);
$ws->enviaMsg($ws->enviaActions($mesg, 'finish', $agente->matricula, $atendimento->uniqueid));

2
app/Controllers/AtendimentosController.php
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@ -86,7 +86,7 @@ class AtendimentosController extends Controller implements IModule
if (empty($body['matricula'])) {
throw new Exception("Parametro matricula é obrigatório");
}
$action = new FinalizarAtemdimentoAction();
$action = new FinalizarAtemdimentoAction(null);
$ret = $action($body['uniqueid'], $body['matricula'], CONF_EVENT_TIMERMINO_AGENTE);

93
app/Controllers/WebhookController.php
Unescape View File

@ -53,7 +53,7 @@ class WebhookController extends Controller implements IModule
static function route()
{
return function (RouteCollectorProxy $group) {
$group->any('/whatsapp/{number}', [self::class , 'inicia']);
$group->any('/whatsapp/{number}', [self::class, 'inicia']);
};
}
@ -62,6 +62,9 @@ class WebhookController extends Controller implements IModule
try {
$body = json_decode($request->getBody()->getContents(), true);
if (empty($body)) {
$body = $request->getParsedBody();
}
logger('webhook')->info(var_export($body, true));
$number = $this->numberChannelRepository->get($args);
@ -71,9 +74,11 @@ class WebhookController extends Controller implements IModule
if (!$this->api->getIsValidMessage()) {
$response->getBody()->write(
$this->retorno('Sucesso',
true
));
$this->retorno(
'Sucesso',
true
)
);
return $response;
}
if (!$this->api->baixarMidia()) {
@ -82,20 +87,24 @@ class WebhookController extends Controller implements IModule
// VERIFICA SE ? UM COMANDO
if ($this->commands->isCommand($this->api)) {
$response->getBody()->write(
$this->retorno('Sucesso',
true
));
$this->retorno(
'Sucesso',
true
)
);
return $response;
}
//verifica se tem atendimento em aberto, se tiver ja manda msg para o agente via ws
$atendiment = $this->atendimentoRepository->findAtenEmAberto($this->api->getPhone());
$atendiment = $this->atendimentoRepository->findAtenEmAberto($this->api->getPhone(), $number->id);
if ($atendiment) {
$this->enviaMensagemAgente($atendiment);
$response->getBody()->write(
$this->retorno('Sucesso',
true
));
$this->retorno(
'Sucesso',
true
)
);
return $response;
}
//verifica se tem atendimento em espera, se tiver ja mostra a sua posi<EFBFBD><EFBFBD>o na fila
@ -112,9 +121,11 @@ class WebhookController extends Controller implements IModule
$this->api->enviarMsg($this->api->getPhone(), $filaAtualClient['MESSAGE']);
}
$response->getBody()->write(
$this->retorno('Sucesso',
true
));
$this->retorno(
'Sucesso',
true
)
);
return $response;
}
//verifica se o cliente escolheu uma fila caso n<EFBFBD>o escolheu manda as filas
@ -123,31 +134,35 @@ class WebhookController extends Controller implements IModule
//manda as mensagens personalizada do moment CONF_MOMENT_SAUDACAO
$this->systemMessageAction(
CONF_MOMENT_SAUDACAO,
[["nome" => "@cliente_name", "valor" => $this->api->getProfile()]],
[["nome" => "@cliente_name", "valor" => $this->api->getProfile()]],
$this->api,
$this->api->getPhone()
);
$this->api->enviarMsg($this->api->getPhone(), $filas['LIST']);
$response->getBody()->write(
$this->retorno('Sucesso',
true
));
$this->retorno(
'Sucesso',
true
)
);
return $response;
}
// cria a atendimento
$this->criaAtendimentoAction($filas['QUEUE'], $this->api->getPhone(), null, $this->api);
$response->getBody()->write(
$this->retorno('Sucesso',
true
));
}
catch (Throwable $th) {
$this->retorno(
'Sucesso',
true
)
);
} catch (Throwable $th) {
logger('WebhookController.inicia')->error($th->getMessage());
$response->getBody()->write(
$this->retorno($th->getMessage(),
false,
[$th->getTraceAsString()]
)
$this->retorno(
$th->getMessage(),
false,
[$th->getTraceAsString()]
)
);
}
return $response;
@ -178,18 +193,18 @@ class WebhookController extends Controller implements IModule
);
$ws->enviaMsg(
$ws->convertToWebsocket(
$this->retornaConteudo(),
$atendiment->matricula,
$atendiment->uniqueid,
$this->api->getType(),
$this->api->getProfile(),
$this->api->getPhone(),
time(),
$this->api->getId(),
$this->api->getMimetype(),
$this->api->retornaTituloDocument(),
$this->api->getchannel()
)
$this->retornaConteudo(),
$atendiment->matricula,
$atendiment->uniqueid,
$this->api->getType(),
$this->api->getProfile(),
$this->api->getPhone(),
time(),
$this->api->getId(),
$this->api->getMimetype(),
$this->api->retornaTituloDocument(),
$this->api->getchannel()
)
);
}
public function retornaConteudo()

6
app/Core/Commands.php
Unescape View File

@ -62,7 +62,7 @@ class Commands
{
try {
$this->atendimentoRepository->db->begin();
$atendimento = $this->atendimentoRepository->get(['client_id' => $numero, 'evento' => CONF_EVENT_START]);
$atendimento = $this->atendimentoRepository->get(['client_id' => $numero, 'evento' => CONF_EVENT_START, 'id_number_channel' => $this->api->getNumberChannel()->id]);
//verifica se existe atendimento
if (empty($atendimento)) {
$this->atendimentoRepository->db->rollback();
@ -70,7 +70,7 @@ class Commands
return true;
}
$action = new FinalizarAtemdimentoAction;
$action = new FinalizarAtemdimentoAction($this->api);
$ret = $action($atendimento->uniqueid, $atendimento->matricula, CONF_EVENT_TIMERMINO_CLIENTE);
if ($ret) {
@ -82,7 +82,7 @@ class Commands
}
} catch (\Exception $th) {
$this->atendimentoRepository->db->rollback();
$this->api->enviarMsg($numero, CONF_NAME_REPONSE . " : Erro ao finalizar! ");
$this->api->enviarMsg($numero, CONF_NAME_REPONSE . " : " . $th->getMessage());
return true;
}
}

4
app/Core/UtilsChannel.php
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@ -1,5 +1,7 @@
<?php
namespace app\Core;
use app\Models\NumberChannelModel;
use app\Providers\ApiTwilio;
use app\Providers\Positus;
@ -13,7 +15,7 @@ class UtilsChannel
case 'positus':
return new Positus($number);
case 'twilio':
return new ApiTwilio();
return new ApiTwilio($number);
default:
return null;
}

4
app/Interfaces/IApiMedia.php
Unescape View File

@ -1,6 +1,7 @@
<?php
namespace app\Interfaces;
use app\Models\NumberChannelModel;
interface IApiMedia
@ -19,9 +20,6 @@ interface IApiMedia
function getIsValidMessage();
function getMessage();
function setMessage($msg);
function getContactFormatted();
function getContactPhone();
function getGeolocation($type);
function setHook(array $hook);
function retornaTituloDocument();
}

130
app/Providers/ApiTwilio.php
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@ -3,41 +3,45 @@
namespace app\Providers;
use app\Interfaces\IApiMedia;
use app\Models\NumberChannelModel;
use Twilio\Rest\Client;
class ApiTwilio implements IApiMedia
{
private $sid = 'ACab626d6f133aa20b21879d37cd21b139';
private $token = CONF_WHATSAPP_AUTH_TOKEN; //'131e5ed83468349ff93250ca72417d70';
private $numeroTwilio = CONF_WHATSAPP_NUMBER; //'553140428280';
/** @var string $hook resposta do webhook */
// private $sid = 'ACab626d6f133aa20b21879d37cd21b139';
// private $token = CONF_WHATSAPP_AUTH_TOKEN; //'131e5ed83468349ff93250ca72417d70';
// private $numeroTwilio = CONF_WHATSAPP_NUMBER; //'553140428280';
private $hook;
protected NumberChannelModel $number;
function __construct(NumberChannelModel $number)
{
$this->number = $number;
}
function getContentType()
{
return 'text/xml';
}
function getchannel()
function getchannel(): string
{
return CONF_WHATSAPP_CHANNEL;
}
function enviarMedia($whatsapp, $link, $type, $titulo = null)
{
/*
twilio só suporta esses formatos.
twilio s<EFBFBD> suporta esses formatos.
Images JPG, JPEG, PNG
Audio MP3, OGG, AMR
Documents PDF
Video MP4 (with H.264 video codec and AAC audio)
Contacts vCard (.vcf)*/
$twilio = new Client($this->sid, $this->token);
$twilio = new Client($this->number->work_space, $this->number->token);
$message = $twilio->messages->create(
"whatsapp:+$whatsapp", // to
[
"from" => "whatsapp:+{$this->numeroTwilio}",
"from" => "whatsapp:+{$this->number->number}",
"mediaUrl" => [$link]
]
);
@ -49,29 +53,17 @@ class ApiTwilio implements IApiMedia
if ($encode) {
$mensagem = utf8_encode($mensagem);
}
$twilio = new Client($this->sid, $this->token);
$twilio = new Client($this->number->work_space, $this->number->token);
$message = $twilio->messages->create(
"whatsapp:+$whatsapp", // to
[
"from" => "whatsapp:+{$this->numeroTwilio}",
"from" => "whatsapp:+{$this->number->number}",
"body" => $mensagem,
]
);
logger('twilio')->info(var_export($message->body, true));
return $message->body;
}
function enviarMsgIterativaLista($whatsapp, $mensagem, $nomeButton, $sections)
{
}
function enviarMsgIterativaBotao($whatsapp, $mensagem, $buttons)
{
}
function enviarContato($whatsapp, $nome, $contato)
{
}
function enviarLocalizacao($whatsapp, $longitude, $latitude, $nome = null, $endereco = null)
{
}
function baixarMidia()
{
$request = new Requests();
@ -79,7 +71,7 @@ class ApiTwilio implements IApiMedia
return true;
}
logger('baixarMidia')->info('url: ' . $this->hook['MediaUrl0']);
$request->setToken(base64_encode("{$this->sid}:{$this->token}"));
$request->setToken(base64_encode("{$this->number->work_space}:{$this->number->token}"));
$request->setUrl($this->hook['MediaUrl0']);
$name = $this->getId();
$request->requestType("GET");
@ -134,92 +126,12 @@ class ApiTwilio implements IApiMedia
{
$this->hook['Body'] = $msg;
}
function getContactFormatted()
{
return false;
}
function getContactPhone()
{
return false;
}
function getGeolocation($type)
{
return false;
}
function setHook($hook)
function setHook(array $hook)
{
//$array = "SmsMessageSid=SM3f3e0cac9d0da519ec0ffa7f15eaa15b&NumMedia=0&ProfileName=Lucas&SmsSid=SM3f3e0cac9d0da519ec0ffa7f15eaa15b&WaId=556596107663&SmsStatus=received&Body=sdsdfads&To=whatsapp%3A%2B14155238886&NumSegments=1&MessageSid=SM3f3e0cac9d0da519ec0ffa7f15eaa15b&AccountSid=ACab626d6f133aa20b21879d37cd21b139&From=whatsapp%3A%2B556596107663&ApiVersion=2010-04-01";
$array = explode("&", urldecode($hook));
$map = [];
foreach ($array as $key => $value) {
$auxi = $array = explode("=", $value);
$map[$auxi[0]] = $auxi[1];
}
// mensagem normal
// [SmsMessageSid] => SM3f3e0cac9d0da519ec0ffa7f15eaa15b
// [NumMedia] => 0
// [ProfileName] => Lucas
// [SmsSid] => SM3f3e0cac9d0da519ec0ffa7f15eaa15b
// [WaId] => 556596107663
// [SmsStatus] => received
// [Body] => sdsdfads
// [To] => whatsapp%3A%2B14155238886
// [NumSegments] => 1
// [MessageSid] => SM3f3e0cac9d0da519ec0ffa7f15eaa15b
// [AccountSid] => ACab626d6f133aa20b21879d37cd21b139
// [From] => whatsapp%3A%2B556596107663
// [ApiVersion] => 2010-04-01
// imagem
// [MediaContentType0] => image/jpeg
// [SmsMessageSid] => MM0e531d626f74ec950e637d7491b0080c
// [NumMedia] => 1
// [ProfileName] => Lucas
// [SmsSid] => MM0e531d626f74ec950e637d7491b0080c
// [WaId] => 556596107663
// [SmsStatus] => received
// [Body] =>
// [To] => whatsapp:+14155238886
// [NumSegments] => 1
// [MessageSid] => MM0e531d626f74ec950e637d7491b0080c
// [AccountSid] => ACab626d6f133aa20b21879d37cd21b139
// [From] => whatsapp:+556596107663
// [MediaUrl0] => https://api.twilio.com/2010-04-01/Accounts/ACab626d6f133aa20b21879d37cd21b139/Messages/MM0e531d626f74ec950e637d7491b0080c/Media/ME4ff81dee03f2cd1b7875d87954e8abd7
// [ApiVersion] => 2010-04-01
// documento n�o valido
// [SmsMessageSid] => MM2f04ee178bf6843dd26ac19e6e193c19
// [NumMedia] => 0
// [ProfileName] => Lucas
// [SmsSid] => MM2f04ee178bf6843dd26ac19e6e193c19
// [WaId] => 556596107663
// [SmsStatus] => received
// [Body] => INSTALA��O WHATSAPP.docx
// [To] => whatsapp:+553140428280
// [NumSegments] => 1
// [MessageSid] => MM2f04ee178bf6843dd26ac19e6e193c19
// [AccountSid] => ACab626d6f133aa20b21879d37cd21b139
// [From] => whatsapp:+556596107663
// [ApiVersion] => 2010-04-01
// documento pdf
// [MediaContentType0] => application/pdf
// [SmsMessageSid] => MM1042d93ac503a7468b7d3fb3a0ca77d5
// [NumMedia] => 1
// [ProfileName] => Lucas
// [SmsSid] => MM1042d93ac503a7468b7d3fb3a0ca77d5
// [WaId] => 556596107663
// [SmsStatus] => received
// [Body] => Cap1-_atlas_.pdf
// [To] => whatsapp:+553140428280
// [NumSegments] => 1
// [MessageSid] => MM1042d93ac503a7468b7d3fb3a0ca77d5
// [AccountSid] => ACab626d6f133aa20b21879d37cd21b139
// [From] => whatsapp:+556596107663
// [MediaUrl0] => https://api.twilio.com/2010-04-01/Accounts/ACab626d6f133aa20b21879d37cd21b139/Messages/MM1042d93ac503a7468b7d3fb3a0ca77d5/Media/ME8fead4a393c68d2fcd14bdff03cc8e74
// [ApiVersion] => 2010-04-01
$this->hook = $map;
$this->hook = $hook;
}
function retornaTituloDocument()
{
@ -228,4 +140,8 @@ class ApiTwilio implements IApiMedia
}
return $this->hook['Body'];
}
function getNumberChannel(): NumberChannelModel
{
return $this->number;
}
}

87
app/Providers/Positus.php
Unescape View File

@ -45,11 +45,13 @@ class Positus implements IApiMedia
$header = [];
$header['Authorization'] = "Bearer {$this->number->token}";
$header['Content-Type'] = "application/json";
return $this->clientReq->post("messages",
[
'body' => json_encode($params),
'headers' => $header,
]);
return $this->clientReq->post(
"messages",
[
'body' => json_encode($params),
'headers' => $header,
]
);
}
function enviarMsg($whatsapp, $mensagem, $encode = true)
@ -70,11 +72,13 @@ class Positus implements IApiMedia
'headers' => $header,
], true));
return $this->clientReq->post("$this->url{$this->number->number}/messages",
[
'body' => json_encode($params),
'headers' => $header,
]);
return $this->clientReq->post(
"$this->url{$this->number->number}/messages",
[
'body' => json_encode($params),
'headers' => $header,
]
);
}
function enviarHSM($numero, $namespace, $nameTemplate, $parametrosHeader = [], $parametrosBody = [])
@ -103,11 +107,13 @@ class Positus implements IApiMedia
);
$header = [];
$header['Authorization'] = "Bearer {$this->number->token}";
return $this->clientReq->post('messages',
[
'body' => $params,
'headers' => $header,
]);
return $this->clientReq->post(
'messages',
[
'body' => $params,
'headers' => $header,
]
);
}
function baixarMidia()
@ -119,10 +125,12 @@ class Positus implements IApiMedia
$pathfile = $this->storage . $name;
$header = [];
$header['Authorization'] = "Bearer {$this->number->token}";
$retorno = $this->clientReq->get('media/' . $name,
[
'headers' => $header,
]);
$retorno = $this->clientReq->get(
'media/' . $name,
[
'headers' => $header,
]
);
file_put_contents($pathfile, $retorno->getBody()->getContents());
if (file_exists($pathfile)) {
return true;
@ -210,8 +218,7 @@ class Positus implements IApiMedia
return $this->hook['messages'][0]['interactive']['list_reply']['description'];
}
return $this->hook['messages'][0]['interactive']['list_reply']['title'];
}
else {
} else {
return $this->hook['messages'][0]['interactive']['button_reply']['title'];
}
}
@ -222,44 +229,6 @@ class Positus implements IApiMedia
{
$this->hook['messages'][0]['text']['body'] = $msg;
}
/**
* Returns the name of the contact
* @return string|boolean
*/
function getContactFormatted()
{
$formatted = $this->hook['messages'][0]['contacts'][0]['name']['formatted_name'];
if ($formatted) {
return $formatted;
}
return false;
}
/**
* Returns the phone of the contact
* @return string|boolean
*/
function getContactPhone()
{
$contact = $this->hook['messages'][0]['contacts'][0]['phones'][0]['wa_id'];
if ($contact) {
return $contact;
}
return false;
}
/**
* Returns the latitude|longitude of the location
* @return string|boolean
*/
function getGeolocation($type)
{
$geolocation = $this->hook['messages'][0]['location'][strtolower($type)];
if ($geolocation) {
return $geolocation;
}
return false;
}
function retornaTituloDocument()
{

9
app/Repositories/AtendimentoRepository.php
Unescape View File

@ -58,7 +58,7 @@ class AtendimentoRepository extends Repository
return $this->db->read($query, $data)->fetchAll();
}
public function findAtenEmAberto($cliente_id = null)
public function findAtenEmAberto($cliente_id = null, $id_number_channel = null)
{
$table = $this->table;
$tableEventosAtendimento = EventosAtendimentosModel::$table;
@ -66,11 +66,16 @@ class AtendimentoRepository extends Repository
WHERE (SELECT m2.evento FROM $tableEventosAtendimento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) = 'START'
AND ma.matricula notnull ";
$data = [];
if ($id_number_channel) {
$data['id_number_channel'] = $id_number_channel;
$query .= ' AND ma.id_number_channel = :id_number_channel';
}
if ($cliente_id) {
$data['cliente_id'] = $cliente_id;
$query .= 'AND ma.cliente_id = :cliente_id';
$query .= ' AND ma.cliente_id = :cliente_id';
return $this->db->read($query, $data)->fetch();
}
return $this->db->read($query, $data)->fetchAll();
}

2
service/ServiceTimeout.php
Unescape View File

@ -126,7 +126,7 @@ class ServiceTimeout implements IService
$atendimento = $this->atendimentoRepository->get(['cliente_id' => $numero, 'evento' => CONF_EVENT_START]);
//cria o evento pra finalizar
$action = new FinalizarAtemdimentoAction;
$action = new FinalizarAtemdimentoAction(null);
$ret = $action($atendimento->uniqueid, $atendimento->matricula, CONF_EVENT_TIMEOUT_CLIENTE);
if ($ret) {
return true;

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