Merge branch 'twilio' into 1.0.0

.gitignore

@@ -0,0 +1,20 @@
+/node_modules
+/public/hot
+/public/storage
+/storage/*.key
+/vendor
+.env
+.env.backup
+.phpunit.result.cache
+docker-compose.override.yml
+Homestead.json
+Homestead.yaml
+npm-debug.log
+yarn-error.log
+/.idea
+/stubs
+/public/node_modules
+/public/vendor
+/banco
+/websocket/vendor
+composer.lock

.htaccess

@@ -1,4 +0,0 @@
-RewriteEngine on
-RewriteCond %{REQUEST_FILENAME} !-f
-RewriteCond %{REQUEST_FILENAME} !-d
-RewriteRule ^(.*)$ index.php/$1 [L]

Dockerfile

@@ -0,0 +1,29 @@
+FROM php:8.0-apache
+RUN  apt-get update && apt-get install -y \
+    vim 
+ADD https://raw.githubusercontent.com/mlocati/docker-php-extension-installer/master/install-php-extensions /usr/local/bin/
+
+RUN chmod uga+x /usr/local/bin/install-php-extensions && sync && \
+    install-php-extensions pdo_pgsql
+
+RUN echo "ServerName 192.168.115.65" >> /etc/apache2/apache2.conf &&\
+    a2enmod rewrite &&\
+    a2dissite 000-default
+
+COPY apache2.conf /etc/apache2/
+COPY ports.conf /etc/apache2/
+COPY . .
+RUN a2enmod headers 
+RUN service apache2 restart 
+
+WORKDIR /var/www/html
+
+COPY index.php index.php
+
+RUN chmod -R 777 /var/www/html/
+RUN chmod -R 777 /tmp
+RUN chown -R www-data:www-data /var/www/html
+EXPOSE 8081
+EXPOSE 8090
+EXPOSE 5432
+ENTRYPOINT ["./inicia.sh"]

app/Controllers/AgentController.php

@@ -3,14 +3,17 @@
 namespace app\Controllers;
 
 use app\Core\Controller;
-use app\Models\Agent;
 use app\Models\Queue;
 use app\Models\Ramal;
 use app\Models\Pause;
 use app\Models\Bilhete;
 use app\Models\EventQueue;
-use app\Controllers\ClassificacaoController;
+use app\Models\Atendimento;
+use app\Models\Evento;
+use app\Models\Message;
+use app\Models\SupervisorModel;
 use Exception;
+use websocket\WsInterface;
 
 /**
  * Description of AgentController
@@ -19,194 +22,149 @@ use Exception;
  */
 class AgentController extends Controller
 {
+    /** @var SupervisorModel $agent model de supervisor */
+    protected $agent;
 
-    private $agent;
-    private $queue;
-    private $ramal;
-    private $pause;
-    private $bilhete;
-    private $eventqueue;
+    /** @var Queue $queue model de queue */
+    protected $queue;
+
+    /** @var Ramal $ramal model de Ramal */
+    protected $ramal;
+
+    /** @var Pause $pause model de Pause */
+    protected $pause;
+
+    /** @var Bilhete $bilhete model de Bilhete */
+    protected $bilhete;
+
+    /** @var EventQueue $eventqueue model de EventQueue */
+    protected $eventqueue;
+
+    /** @var Atendimento $atendModel model de Atendimento */
+    protected $atendModel;
 
     public function __construct()
     {
-        $this->agent = new Agent();
+        $this->agent = new SupervisorModel();
         $this->queue = new Queue();
         $this->ramal = new Ramal();
         $this->pause = new Pause();
         $this->bilhete = new Bilhete();
         $this->eventqueue = new EventQueue();
+        $this->atendModel = new Atendimento();
     }
 
-    public function openService($ramal, $origemDest)
+    public function login($fila, $matricula)
     {
         try {
             $this->agent->begin();
-            $agent = $this->agent->findAgentByRamal($ramal);
-            $uniqueid = uniqid('', true);
-            $this->agent->updateAgent($agent->matricula, $ramal, CONF_AGENT_STATUS_OCUPADO, $origemDest, null, 1, $uniqueid);
-            $this->agent->commit();
-            return $uniqueid;
-        } catch (Exception $ex) {
-            $this->agent->rollback();
-            logger()->error($ex->getMessage());
-        }
-        return false;
-    }
+            $queue = $this->queue->findQueueByName(strtoupper($fila));
+            $agent = $this->agent->findByAgent(strtolower($matricula));
 
-    public function closeService($telefone, $motivo, $media)
-    {
-        try {
-            $this->agent->begin();
-            $atendimento = $this->agent->findByNumber($telefone);
-            $agent = $this->agent->findAgentByRamal($atendimento->ramal);
-            if (!$atendimento || !$agent->origem_destino) {
-                throw new Exception('Você precisa estar em um atendimento para finalizar!');
+            if ($queue->midiafila == 'N') {
+                return 'Fila não relacionada como WhatsApp!';
             }
 
-            $scr = $agent->origem_destino;
-            $dst = $agent->ramal;
-            $unique = ($agent->uniqueid) ? $agent->uniqueid : null;
-
-            $billsec = strtotime($agent->logado) - strtotime($agent->duracao);
-            $duration = $billsec;
+            if (!$queue) {
+                return 'Fila não encontrada ou não relacionada como WhatsApp!';
+            }
 
-            $disposition = 'ANSWERED';
-            $calldate = date('Y-m-d H:i:s');
+            if (!$agent) {
+                return 'Usuário não encontrado!';
+            }
 
-            $uniqueid = $this->bilhete->addBilhete($calldate, $scr, $dst, $duration, $billsec, $disposition, $unique);
 
-            if (!$uniqueid) {
-                throw new Exception('Não foi possével criar o uniqueid para o bilhete!');
-            }
-            if (!$motivo) {
-                $motivo = $atendimento->phone == 'CLIENT' ? CONF_EVENT_WHATSAPP_TIMERMINO_CLIENTE : CONF_EVENT_WHATSAPP_TIMERMINO_AGENTE;
+            if ($this->agent->findByMatricula($matricula)) {
+                return 'Agente já autenticado!';
             }
-            $this->eventqueue->addEventQueue($uniqueid, $agent->dac, $agent->matricula, $motivo, $media);
-            /*
+            /** 
              * VERIFICA CLASSIFICACAO ATENDIMENTO
              */
-            $classificacao = new ClassificacaoController();
-            $chamadaSemClassificacao = $classificacao->agentClassificacaoPending($agent->matricula, $agent->dac);
+            // $classificacao = new ClassificacaoController();
+            // $chamadaSemClassificacao = $classificacao->agentClassificacaoPending($agent->matricula, $fila);
+
+            if (!$this->agent->addAgent($agent->matricula, $fila, $agent->nome)) {
+                return 'Não foi possével inserir o agente!';
+            }
 
-            $this->agent->updateAgent($agent->matricula, $agent->ramal, CONF_AGENT_STATUS_LIVRE, null, null, 1, null, ($chamadaSemClassificacao) ? 0 : 1);
 
+            if (!$this->agent->addEventoLoginAgent($agent->matricula, $queue->id, 1, '0')) {
+                return 'Não foi possível inserir as informações de autenticação do login!';
+            }
             $this->agent->commit();
-            return [$dst, $scr];
+            return true;
         } catch (Exception $ex) {
             $this->agent->rollback();
             $this->message($ex->getMessage());
             logger()->error($ex->getMessage());
+            return $ex->getMessage();
         }
         return false;
     }
 
-    public function inService($telefone)
-    {
-        try {
-            $atendimento = $this->agent->findByNumber($telefone);
-            if (!$atendimento && $this->ramal->findRamal($telefone)) {
-                return false;
-            } else {
-                return ($atendimento ? $atendimento : false);
-            }
-        } catch (Exception $ex) {
-            logger()->error($ex->getMessage());
-        }
-        return false;
-    }
-
-    public function login($ramal, $login, $fila, $media)
+    public function logoff($matricula, $valida = true)
     {
         try {
             $this->agent->begin();
-            $queue = $this->queue->findQueueByName(strtoupper($fila));
-            $agent = $this->agent->findByAgent(strtolower($login));
-
-            if ($queue->midiafila == 'N') {
-                throw new Exception('Fila não relacionada como WhatsApp!');
-            }
-
-            if (!$queue) {
-                throw new Exception('Fila não encontrada ou não relacionada como WhatsApp!');
-            }
-
+            $agent = $this->agent->findAgentByMatricula($matricula);
             if (!$agent) {
-                throw new Exception('Usuário não encontrado!');
+                throw new Exception('Agente não encontrado!');
             }
 
-            if (!$this->ramal->findRamal($ramal)) {
-                throw new Exception('Telefone não encontrado!');
+            $queue = $this->queue->findQueueByName($agent->fila);
+            if (!$queue) {
+                throw new Exception('Agente não conectado!');
             }
 
-            if ($this->agent->findByNumber($ramal)) {
-                throw new Exception('Agente já autenticado!');
+            if ($agent->status != CONF_AGENT_STATUS_LIVRE && $valida) {
+                throw new Exception('Saia da pausa para fazer logoff');
             }
 
-            /** 
-             * VERIFICA CLASSIFICACAO ATENDIMENTO
-             */
-            $classificacao = new ClassificacaoController();
-            $chamadaSemClassificacao = $classificacao->agentClassificacaoPending($agent->matricula, $fila);
-
-            if (!$this->agent->addAgent($agent->matricula, $ramal, $login, $queue->nome, $media, ($chamadaSemClassificacao ? 0 : 1))) {
-                throw new Exception('Não foi possével inserir o agente!');
-            }
-
-            if (!$this->agent->addEventoLoginAgent($agent->matricula, $ramal, $queue->id)) {
-                throw new Exception('Não foi possível inserir as informações de autenticação do login!');
-            }
+            $this->agent->updateEventoLogoffAgent($agent->matricula, '0', $queue->id);
+            $this->agent->deleteAgent($agent->matricula);
             $this->agent->commit();
             return true;
         } catch (Exception $ex) {
             $this->agent->rollback();
             $this->message($ex->getMessage());
             logger()->error($ex->getMessage());
+            return $ex->getMessage();
         }
         return false;
     }
-
-    public function logoff($ramal)
+    public function indisponivelAtendimento($matricula, $pausa)
     {
         try {
-            $this->agent->begin();
-            $agent = $this->agent->findAgentByRamal($ramal);
-            if (!$agent) {
-                throw new Exception('Telefone não encontrado!');
-            }
 
-            $queue = $this->queue->findQueueByName($agent->dac);
-            if (!$queue) {
-                throw new Exception('Agente não conectado!');
-            }
+            $this->agent->begin();
+            $agent = $this->agent->findAgentByMatricula($matricula);
+            $queue = $this->queue->findQueueByName($agent->fila);
+            $pause = $this->pause->findPauseByName($pausa);
 
-            if ($agent->status == CONF_AGENT_STATUS_PAUSA) {
-                $this->message('Agente removido de pausa!');
-                $this->pause->updateEventoOutPause($agent->matricula, $queue->id);
+            if (!$this->agent->updateAgent($agent->matricula, CONF_AGENT_STATUS_INDISPONIVEL, $pause->motivo)) {
+                throw new Exception('Não foi possível atualizar o status do agente!');
             }
-
-            if ($agent->status != CONF_AGENT_STATUS_LIVRE) {
-                throw new Exception('');
+            if (!$this->pause->addEventoIndisponivelAgent($agent->matricula, '0', $pause->id, $queue->id)) {
+                throw new Exception('Não foi possível atualizar informações complementares do agente!');
             }
 
-            $this->agent->updateEventoLogoffAgent($agent->matricula, $ramal, $queue->id);
-            $this->agent->deleteAgent($agent->matricula, $ramal);
             $this->agent->commit();
             return true;
         } catch (Exception $ex) {
             $this->agent->rollback();
             $this->message($ex->getMessage());
             logger()->error($ex->getMessage());
+            return $ex->getMessage();
         }
         return false;
     }
-
-    public function enterPause($ramal, $pausa)
+    public function enterPause($matricula, $pausa)
     {
         try {
 
             $this->agent->begin();
-            $agent = $this->agent->findAgentByRamal($ramal);
-            $queue = $this->queue->findQueueByName($agent->dac);
+            $agent = $this->agent->findAgentByMatricula($matricula);
+            $queue = $this->queue->findQueueByName($agent->fila);
             $pause = $this->pause->findPauseByName($pausa);
 
             if (!$agent) {
@@ -221,15 +179,15 @@ class AgentController extends Controller
                 throw new Exception('Usuário não conectado em uma fila!');
             }
 
-            if ($agent->status != 'LIVRE') {
+            if ($agent->status == 'PAUSA') {
                 throw new Exception('Agente precisa estar livre para entrar em pausa!');
             }
 
-            if (!$this->agent->updateAgent($agent->matricula, $ramal, CONF_AGENT_STATUS_PAUSA, null, $pause->motivo, 1)) {
+            if (!$this->agent->updateAgent($agent->matricula, CONF_AGENT_STATUS_PAUSA, $pause->motivo)) {
                 throw new Exception('Não foi possível atualizar o status do agente!');
             }
 
-            if (!$this->pause->addEventoPauseAgent($agent->matricula, $ramal, $pause->id, $queue->id, $pause->produtiva)) {
+            if (!$this->pause->addEventoPauseAgent($agent->matricula, '0', $pause->id, $queue->id, $pause->produtiva)) {
                 throw new Exception('Não foi possível atualizar informações complementares do agente!');
             }
 
@@ -239,16 +197,17 @@ class AgentController extends Controller
             $this->agent->rollback();
             $this->message($ex->getMessage());
             logger()->error($ex->getMessage());
+            return $ex->getMessage();
         }
         return false;
     }
 
-    public function exitPause($ramal)
+    public function exitPause($matricula)
     {
         try {
             $this->agent->begin();
-            $agent = $this->agent->findAgentByRamal($ramal);
-            $queue = $this->queue->findQueueByName($agent->dac);
+            $agent = $this->agent->findAgentByMatricula($matricula);
+            $queue = $this->queue->findQueueByName($agent->fila);
             if (!$agent) {
                 throw new Exception('Telefone não identificado!');
             }
@@ -257,11 +216,16 @@ class AgentController extends Controller
                 throw new Exception('Agente não está conectado!');
             }
 
-            if ($agent->status != CONF_AGENT_STATUS_PAUSA) {
+            if ($agent->status != CONF_AGENT_STATUS_PAUSA && $agent->status != CONF_AGENT_STATUS_INDISPONIVEL) {
                 throw new Exception('Agente não está em pausa!');
             }
-
-            $this->agent->updateAgent($agent->matricula, $ramal, CONF_AGENT_STATUS_LIVRE, null, null, 1);
+            $atendimentos = $this->atendModel->getAtendimentoAbertoByAgente($matricula);
+            $param = $this->atendModel->getQuantiAtendimentSimultaneos();
+            if (count($atendimentos) < $param->prm_media_simultaneo) {
+                $this->agent->updateAgent($agent->matricula, CONF_AGENT_STATUS_LIVRE);
+            } else {
+                $this->agent->updateAgent($agent->matricula, CONF_AGENT_STATUS_OCUPADO);
+            }
             $this->pause->updateEventoOutPause($agent->matricula, $queue->id);
             $this->agent->commit();
             return true;
@@ -269,145 +233,100 @@ class AgentController extends Controller
             $this->agent->rollback();
             $this->message($ex->getMessage());
             logger()->error($ex->getMessage());
+            return $ex->getMessage();
         }
         return false;
     }
 
-    public function transfer($ramal, $ramalTransfer)
+    public function transfer($matOrigem, $matDestino, $uniqueid)
     {
         try {
             $this->agent->begin();
-            $agent = $this->agent->findAgentByRamal($ramal);
+            $atendimento = new Atendimento();
+            $eventModel = new Evento();
+            $agent = $this->agent->findAgentByMatricula($matOrigem);
             if (!$agent) {
                 throw new Exception('Agente não conectado!');
             }
 
-            $agentTransf = $this->agent->findAgentByRamal($ramalTransfer);
+            $agentTransf = $this->agent->findAgentByMatricula($matDestino);
             if (!$agentTransf || $agentTransf->status != CONF_AGENT_STATUS_LIVRE) {
                 throw new Exception('Agente indisponível para atendimento!');
             }
-
-            /** Agente Liberado ap�s a transferencia */
-            $this->agent->updateAgent($agent->matricula, $ramal, CONF_AGENT_STATUS_LIVRE, null, null, 1);
-            /** Agente Ocupado ap�s a transferencia */
-            $this->agent->updateAgent($agentTransf->matricula, $ramalTransfer, CONF_AGENT_STATUS_OCUPADO, $agent->origem_destino, null, 1);
-            $this->agent->commit();
-            return [$ramal, $ramalTransfer];
-        } catch (Exception $ex) {
-            $this->agent->rollback();
-            $this->message($ex->getMessage());
-            logger()->error($ex->getMessage());
-        }
-        return false;
-    }
-
-    public function infoAgentes($media, $queue = null)
-    {
-        try {
-            $agent = $this->agent->findAllAgentes($media, $queue);
-            return $agent;
-        } catch (Exception $ex) {
-            $this->agent->rollback();
-            $this->message($ex->getMessage());
-            logger()->error($ex->getMessage());
-        }
-        return false;
-    }
-
-    public function status($ramal, $status, $origemDestino = null)
-    {
-        try {
-            $this->agent->begin();
-            $agent = $this->agent->findAgentByRamal($ramal);
-            if (!$agent) {
-                throw new Exception('Agente não conectado!');
-            }
-            $this->agent->updateAgent($agent->matricula, $ramal, strtoupper($status), $origemDestino, null, 1);
+            $atendAtual = $atendimento->findAtendId($uniqueid);
+            if (!$atendAtual) {
+                throw new Exception('Atendimento não encontrado');
+            }
+            $atendimento->updAtendimento($uniqueid, $agentTransf->matricula);
+            $eventModel->createEvento(
+                $uniqueid,
+                CONF_EVENT_TRANSFER,
+                date('Y-m-d H:i:s'),
+                date('Y-m-d H:i:s'),
+                $atendAtual->fila,
+                $agent->matricula
+            );
+            $eventModel->createEvento(
+                $uniqueid,
+                CONF_EVENT_START,
+                date('Y-m-d H:i:s'),
+                date('Y-m-d H:i:s'),
+                $atendAtual->fila,
+                $agentTransf->matricula
+            );
+            //$ws->enviaMsg($ws->enviaActions('Atendimento transferido', 'transfer', $agent->matricula, $uniqueid));
+            $provedor = returnChannel($atendAtual->context);
+            $provedor->enviarMsg($atendAtual->cliente_id, CONF_NAME_REPONSE . ": Atendimento transferido");
+            $messegeModel = new Message();
+            $messegeModel->addMessage(
+                $uniqueid,
+                $agent->matricula,
+                $agentTransf->matricula,
+                'transfer',
+                'Atendimento transferido',
+                $agent->nome,
+                $atendAtual->context,
+                'read'
+            );
             $this->agent->commit();
+            $this->atualizaStatusAgente($agentTransf);
+            $this->atualizaStatusAgente($agent);
+            $ws = new WsInterface();
+            $ws->enviaMsg($ws->enviaActions('Atendimento transferido', 'transfer', $agentTransf->matricula, $uniqueid));
             return true;
         } catch (Exception $ex) {
             $this->agent->rollback();
             $this->message($ex->getMessage());
             logger()->error($ex->getMessage());
+            return $ex->getMessage();
         }
         return false;
     }
 
-    public function priority($queue)
+    public function atualizaStatusAgente($agente)
     {
-        try {
-            $agents = $this->agent->findAgentByQueue($queue, CONF_AGENT_STATUS_LIVRE, 'penalidade', 'ASC');
 
-            if (!$agents) {
-                $this->message('Agentes não encontrado!');
-                return null;
-            }
-
-            //se tiver somente um agente livre
-            if (sizeof($agents) == 1) {
-                return $agents[0]->ramal;
-            }
-
-            //validar se possui penalidades iguais
-            if ($agents[0]->penalidade == $agents[1]->penalidade) {
-                return null;
+        $atendimentosAbertos = $this->atendModel->getAtendimentoAbertoByAgente($agente->matricula);
+        $param = $this->atendModel->getQuantiAtendimentSimultaneos();
+        if ($agente->status == CONF_AGENT_STATUS_LIVRE || $agente->status == CONF_AGENT_STATUS_OCUPADO) {
+            if (count($atendimentosAbertos) < $param->prm_media_simultaneo) {
+                $this->agent->updateAgent($agente->matricula, CONF_AGENT_STATUS_LIVRE);
+            } else {
+                $this->agent->updateAgent($agente->matricula, CONF_AGENT_STATUS_OCUPADO);
             }
-
-            return $agents[0]->ramal;
-        } catch (Exception $ex) {
-            logger()->error($ex->getMessage());
         }
-        return false;
-    }
-
-    public function isAgent($ramal)
-    {
-        try {
-            if (!$this->ramal->findRamal($ramal)) {
-                return 0;
+        if ($agente->status == CONF_AGENT_STATUS_INDISPONIVEL) {
+            if (empty($atendimentosAbertos)) {
+                $this->enterPause($agente->matricula, $agente->motivo_pausa);
             }
-            return 1;
-        } catch (Exception $ex) {
-            logger()->error($ex->getMessage());
-        }
-        return false;
-    }
-
-    public function inactiveAgents()
-    {
-
-        $agents = $this->agent->findAllAgentes();
-        $inactiveAgents = array();
-        foreach ($agents as $agent) {
-            $freeTime = strtotime($agent->logado) - strtotime($agent->duracao);
-            array_push($inactiveAgents, array(
-                "UNIQUEID" => $agent->uniqueid,
-                "MATRICULA" => $agent->matricula,
-                "ORIGEM_DESTINO" => $agent->origem_destino,
-                "RAMAL" => $agent->ramal,
-                "STATUS" => $agent->status,
-                "SALA2" => $agent->sala_2,
-                'SALA1' => $agent->sala_1,
-                "FILA"  => $agent->dac,
-                "CLASSIFICADO" => $agent->chamada_classificado,
-                "FREETIME" => $freeTime
-            ));
         }
-        return $inactiveAgents;
     }
 
-    public function refreshAgent($ramal, $sala2 = null)
+    public function infoAgentes($media, $queue = null)
     {
         try {
-            $this->agent->begin();
-            $agent = $this->agent->findAgentByRamal($ramal);
-            if (!$agent) {
-                throw new Exception('Telefone não identificado!');
-            }
-            $this->agent->updateRefreshAgent($agent->matricula, $ramal);
-            $this->agent->updateSala2Agent($agent->matricula, $ramal, $sala2);
-            $this->agent->commit();
-            return true;
+            $agent = $this->agent->findAllAgentes($media, $queue);
+            return $agent;
         } catch (Exception $ex) {
             $this->agent->rollback();
             $this->message($ex->getMessage());
@@ -416,37 +335,15 @@ class AgentController extends Controller
         return false;
     }
 
-    public function agentVerify($ramal)
+    public function status($ramal, $status, $origemDestino = null)
     {
         try {
             $this->agent->begin();
             $agent = $this->agent->findAgentByRamal($ramal);
             if (!$agent) {
-                throw new Exception('Telefone não identificado!');
-            }
-            $this->agent->updateRefreshAgent($agent->matricula, $ramal, true);
-            $this->agent->updateSala2Agent($agent->matricula, $ramal, null);
-            $this->agent->commit();
-            return true;
-        } catch (Exception $ex) {
-            $this->agent->rollback();
-            $this->message($ex->getMessage());
-            logger()->error($ex->getMessage());
-        }
-        return false;
-    }
-
-    public function timeFinishAgente($matricula, $ramal, $timer = null)
-    {
-        try {
-            $this->agent->begin();
-            if ($timer) {
-                $timerFinish = strtotime("+{$timer} minutes", time());
-            } else {
-                $timerFinish = null;
+                throw new Exception('Agente não conectado!');
             }
-
-            $this->agent->updateSala2Agent($matricula, $ramal, $timerFinish);
+            $this->agent->updateAgent($agent->matricula, $ramal, strtoupper($status), $origemDestino, null, 1);
             $this->agent->commit();
             return true;
         } catch (Exception $ex) {
@@ -485,17 +382,4 @@ class AgentController extends Controller
         }
         return false;
     }
-
-    public function listaPausas()
-    {
-        try {
-            $pausas = $this->pause->findAllPause(true);
-            return $pausas;
-        } catch (Exception $ex) {
-            $this->agent->rollback();
-            $this->message($ex->getMessage());
-            logger()->error($ex->getMessage());
-            return false;
-        }
-    }
 }

app/Controllers/BilheteController.php

@@ -3,113 +3,22 @@
 namespace app\Controllers;
 
 use app\Core\Controller;
-use app\Models\Bilhete;
-use app\Models\EventQueue;
-use app\Models\SupervisorQueue;
 use app\Models\Parametros;
 use app\Models\Protocol;
-
 use Exception;
 
 class BilheteController extends Controller
 {
+    /** @var Parametros $parametros model de Parametros */
+    protected $parametros;
 
-    private $supervisorqueue;
-    private $parametros;
-    private $protocol;
-    private $bilhete;
-    private $eventqueue;
+    /** @var Protocol $protocol model de Protocol */
+    protected $protocol;
 
     public function __construct()
     {
-        $this->supervisorqueue = new SupervisorQueue();
         $this->parametros = new Parametros();
         $this->protocol = new Protocol();
-        $this->bilhete = new Bilhete();
-        $this->eventqueue = new EventQueue();
-    }
-
-    public function bilheteInQueue($src, $duration, $billsec, $disposition, $queue, $event, $dst = 'null', $agent = null, $media)
-    {
-        try {
-            $this->bilhete->begin();
-            $uniqueid = $this->bilhete->addBilhete('now', $src, $dst, $duration, $billsec, $disposition);
-            $this->eventqueue->addEventQueue($uniqueid, $queue, $agent, $event, $media);
-            $this->bilhete->commit();
-            return true;
-        } catch (Exception $ex) {
-            $this->bilhete->rollback();
-            logger()->error($ex->getMessage());
-        }
-        return false;
-    }
-
-    public function bilheteForaHorario($eventos, $queue = null, $data = null, $media = null)
-    {
-        try {
-            $bilhetes = $this->bilhete->findBilheteByEventosDacs($queue, $data, $eventos, null, $media);
-            return $bilhetes;
-        } catch (Exception $ex) {
-            logger()->error($ex->getMessage());
-        }
-        return false;
-    }
-
-    public function atenderBilheteForaHorario($uniqueid, $ramalorigem, $queue, $agent, $newuniqueid = null)
-    {
-        try {
-            $this->bilhete->begin();
-            $this->bilhete->updateBilheteForaHorario($uniqueid, $ramalorigem, '0', 'ANSWERED');
-            $bilhete = $this->bilhete->findByUniqueid($uniqueid);
-            $tempoEspera = time() - strtotime($bilhete->calldate);
-            $this->eventqueue->updateEventQueue($uniqueid, $queue, $agent, CONF_EVENT_WHATSAPP_TIMERMINO_AGENTE, $tempoEspera, $newuniqueid);
-            $this->bilhete->commit();
-        } catch (Exception $ex) {
-            $this->bilhete->rollback();
-            $this->message($ex->getMessage());
-            logger()->error($ex->getMessage());
-        }
-        return false;
-    }
-
-    public function cancelarBilheteForaHorario($ramal)
-    {
-        try {
-            $this->bilhete->begin();
-            $bilhetesForaHorario = $this->bilhete->findBilheteBySrc($ramal, CONF_EVENT_WHATSAPP_ESPERA);
-            if (!$bilhetesForaHorario) {
-                throw new Exception('Não foram encontrados atendimentos em espera!');
-            }
-
-            $this->bilhete->updateBilheteForaHorario($bilhetesForaHorario->uniqueid, $ramal, '0', CONF_EVENT_WHATSAPP_ABANDONADA);
-            $this->eventqueue->updateEventQueue($bilhetesForaHorario->uniqueid, $bilhetesForaHorario->fila, $bilhetesForaHorario->agente, CONF_EVENT_WHATSAPP_ABANDONADA);
-
-            $this->bilhete->commit();
-            return true;
-        } catch (Exception $ex) {
-            $this->bilhete->rollback();
-            $this->message($ex->getMessage());
-            logger()->error($ex->getMessage());
-        }
-        return false;
-    }
-
-    public function tempoEsperaSupervisor($uniqueid)
-    {
-        try {
-            $this->supervisorqueue->begin();
-            $queue = $this->eventqueue->findEventQueueByParam2($uniqueid);
-            if ($queue) {
-                $this->supervisorqueue->updateEsperaSupervisorQueue($queue->fila, $queue->param1);
-            }
-            $this->supervisorqueue->commit();
-            return true;
-        } catch (Exception $ex) {
-            $this->supervisorqueue->rollback();
-            logger()->error($ex->getMessage());
-        }
-        $this->supervisorqueue->rollback();
-        return false;
     }
 
     public function generateProtocol($uniqueid)
@@ -136,20 +45,18 @@ class BilheteController extends Controller
     {
         try {
             $this->protocol->begin();
-
             $param = $this->parametros->findProtocolByParams($uniqueid);
             $useProtocolo = $param->prm_agente_proto;
             $useProtoParceiro = $param->prm_use_proto_parceiro;
 
             if (!$useProtocolo) {
+                $this->protocol->rollback();
                 return '99';
             }
-
             $numProto = $this->protocol->findProtocol($uniqueid);
             if ($numProto) {
-                $numProto = $numProto->protocolo;
                 $numProtoParceiro = trim($numProto->protoparceiro);
-
+                $this->protocol->rollback();
                 if ($useProtoParceiro && $numProtoParceiro) {
                     return $numProtoParceiro;
                 }
@@ -163,11 +70,11 @@ class BilheteController extends Controller
             if ($result) {
                 $numProto = $result->protocolo;
                 $numProto = $numProto ? $numProto + 1 : 1;
-
                 $proto = $year . str_pad($numProto, 6, '0', STR_PAD_LEFT);
                 $protoAgt = $year . '-' . str_pad($numProto, 6, '0', STR_PAD_LEFT);
                 $protoParceiro = $protoParceiro && $useProtoParceiro ? $protoParceiro : 'null';
                 $this->protocol->insert($uniqueid, $year, $numProto, $proto, 'null');
+                $this->protocol->commit();
                 return  $protoParceiro !== 'null' ? $protoParceiro : $protoAgt;
             }
 

app/Controllers/ClassificacaoController.php

@@ -5,17 +5,19 @@ namespace app\Controllers;
 use app\Core\Controller;
 use app\Models\EventQueue;
 use app\Models\Agent;
-use app\Models\Bilhete;
 use app\Models\Classificacao;
-
 use Exception;
 
 class ClassificacaoController extends Controller
 {
+    /** @var Agent $agent model de Agent */
+    protected $agent;
+
+    /** @var EventQueue $eventqueue model de EventQueue */
+    protected $eventqueue;
 
-    private $agent;
-    private $eventqueue;
-    private $classificacao;
+    /** @var Classificacao $classificacao model de Classificacao */
+    protected $classificacao;
 
     public function __construct()
     {
@@ -146,4 +148,4 @@ class ClassificacaoController extends Controller
         }
         return $pendenteClassificacao;
     }
-}
+}

app/Controllers/ClientController.php

@@ -3,7 +3,7 @@
 namespace app\Controllers;
 
 use app\Core\Controller;
-use app\Controllers\BilheteController;
+use app\Models\Atendimento;
 
 /**
  * Description of ClientController
@@ -13,16 +13,16 @@ use app\Controllers\BilheteController;
 class ClientController extends Controller
 {
 
-    public function getClientQueueData($number)
+    public function getClientQueueData($number, $fila)
     {
-        $bilheteController = new BilheteController();
-        $atendimentoFila = $bilheteController->bilheteForaHorario(CONF_EVENT_WHATSAPP_ESPERA);
+        $atendimento = new Atendimento();
+        $atendimentoFila = $atendimento->getAtendimentoByEvento($fila);
         $clientInQueue = false;
         $queuePosition = 0;
         $clientQueue = '';
 
         foreach ($atendimentoFila as $clientes) {
-            if ($clientes->src == $number) {
+            if ($clientes->cliente_id == $number) {
                 $clientInQueue = true;
                 $clientQueue = $clientes->fila;
                 break;
@@ -35,7 +35,7 @@ class ClientController extends Controller
 
         foreach ($queueClientData as $clientes) {
             $queuePosition += 1;
-            if ($clientes->src == $number) {
+            if ($clientes->cliente_id == $number) {
                 break;
             }
         }

app/Controllers/MessageController.php

@@ -14,7 +14,8 @@ use Exception;
  */
 class MessageController extends Controller
 {
-    private $message;
+    /** @var Message $message model de Message */
+    protected $message;
 
     public function __construct()
     {
@@ -27,23 +28,22 @@ class MessageController extends Controller
      * @param type $timer
      * @return boolean
      */
-    public function timeoutTalk($uniqueid, $ramal)
+    public function timeoutTalk($uniqueid, $cliente)
     {
         try {
             $message = $this->message->findLastMessage($uniqueid);
-            if ($message->src != $ramal) {
-                return null;
+            if ($cliente == $message->dst) {
+                if (strtotime($message->msg_date . '+' . CONF_WHATSAPP_TIMEOUT_CLIENT_RESPOSTA . ' seconds') < time()) {
+                    print('FINISH');
+                    return "FINISH";
+                }
+
+                $timealert = strtotime($message->msg_date . '+' . (CONF_WHATSAPP_TIMEOUT_CLIENT_RESPOSTA - 60) . ' seconds');
+                if ($timealert < strtotime(date('Y-m-d H:i:s'))) {
+                    print('alerta');
+                    return "ALERT";
+                }
             }
-
-            if (strtotime($message->msg_date . '+' . CONF_WHATSAPP_TIMEOUT_CLIENT_RESPOSTA . ' seconds') < time()) {
-                return "FINISH";
-            }
-
-            $timealert = strtotime($message->msg_date . '+' . (CONF_WHATSAPP_TIMEOUT_CLIENT_RESPOSTA - 60) . ' seconds');
-            if ($timealert < strtotime(date('Y-m-d H:i:s'))) {
-                return "ALERT";
-            }
-
             return false;
         } catch (Exception $ex) {
             $this->message->rollback();

app/Controllers/QueueController.php

@@ -7,7 +7,6 @@ use app\Models\Queue;
 use app\Models\Agent;
 use app\Models\Bilhete;
 use app\Controllers\ClientController;
-use app\Core\Commands;
 
 use Exception;
 
@@ -26,11 +25,14 @@ use Exception;
  */
 class QueueController extends Controller
 {
+    /** @var Queue $queue model de Queue */
+    protected $queue;
 
-    private $queue;
-    private $agent;
-    private $bilhete;
-    private $commands;
+    /** @var Agent $agent model de Agent */
+    protected $agent;
+
+    /** @var Bilhete $bilhete model de Bilhete */
+    protected $bilhete;
 
     public function __construct()
     {
@@ -76,11 +78,11 @@ class QueueController extends Controller
         return $this->queue->findAllQueue();
     }
 
-    public function clientQueueVerify($number)
+    public function clientQueueVerify($number, $fila)
     {
 
         $client = new ClientController();
-        $clienteFila = $client->getClientQueueData($number);
+        $clienteFila = $client->getClientQueueData($number, $fila);
 
         $clienteEmFila = $clienteFila['IN_QUEUE'];
         $posicaoFila = $clienteFila['QUEUE_POSITION'];
@@ -92,24 +94,6 @@ class QueueController extends Controller
         }
         return false;
     }
-    /**
-     * Busca todos os agentes conectados em uma determinada fila.
-     * @param type $queue
-     * @return type
-     */
-    private function ringall($queue)
-    {
-        $agents = $this->agent->findAgentByQueue($queue, CONF_AGENT_STATUS_LIVRE);
-        if (!$agents) {
-            return null;
-        }
-
-        $data = array();
-        foreach ($agents as $agent) {
-            $data[] = $agent->ramal;
-        }
-        return $data;
-    }
 
     /**
      * Busca o agente com o menor tempo de atendimento.

app/Controllers/SystemMessageController.php

@@ -0,0 +1,49 @@
+<?php
+
+namespace app\Controllers;
+
+use app\Core\Controller;
+use app\Interfaces\IApiMedia;
+use app\Models\SystemMessage;
+use Exception;
+
+/**
+ * Description of SupervisorController
+ *
+ * @author root
+ */
+class SystemMessageController extends Controller
+{
+    /** @var SystemMessage $sysMessage model de mensagens do sistema */
+    protected $sysMessage;
+
+    public function __construct()
+    {
+        $this->sysMessage = new SystemMessage();
+    }
+    public function sendMessageSystem($momento, $variavels, IApiMedia $api, $numero, $fila = null)
+    {   //$variavels = [["nome" => '@cliente', "valor" => 'afonso']]
+        try {
+            $msgs = $this->sysMessage->findMessage($momento, $fila);
+            if (empty($msgs)) {
+                $msgs = $this->sysMessage->findMessage($momento);
+            }
+
+            foreach ($msgs as $key => $msg) {
+                $msg->texto = str_replace('\n', "\n", $msg->texto);
+                if ($variavels) {
+                    foreach ($variavels as $key => $variavel) {
+                        $vari = $variavel['nome'];
+                        $pattern = "/$vari/i";
+                        $msg->texto = preg_replace($pattern, utf8_decode($variavel['valor']), $msg->texto);
+                    }
+                }
+                $api->enviarMsg($numero, $msg->texto);
+            }
+            return $msgs;
+        } catch (Exception $ex) {
+            logger()->error($ex->getMessage());
+            return false;
+        }
+    }
+}

app/Core/Commands.php

@@ -4,6 +4,14 @@ namespace app\Core;
 
 use app\Controllers\AgentController;
 use app\Controllers\BilheteController;
+use app\Controllers\QueueController;
+use app\Controllers\SystemMessageController;
+use app\Interfaces\IApiMedia;
+use app\Models\Atendimento;
+use app\Models\Evento;
+use app\Models\Message;
+use app\Models\SupervisorModel;
+use websocket\WsInterface;
 
 /**
  *
@@ -11,340 +19,151 @@ use app\Controllers\BilheteController;
  */
 class Commands
 {
-    /*
-     * Permissoes 
-     * 0 - CLIENTE & AGENTE
-     * 1 - AGENTE
-     */
+    /** @var IApiMedia $api provider de mensagens */
+    protected $api;
 
-    const PERMISSION = "PERMISSION";
-    const DESCRIPTION = "DESCRIPTION";
+    /** @var SystemMessageController $systemController controller de mensagens de sistemas */
+    protected $systemController;
 
-    private $personType;
-    private $callback;
-    private $bilheteController;
-    private $agente;
-    static $instance;
-    public $commandsConfig = array();
+    /** @var BilheteController $bilheteController controller de billhete */
+    protected $bilheteController;
+
+    /** @var Atendimento $atendimentoModel model de atendimento*/
+    protected $atendimentoModel;
+
+    /** @var Evento $eventosModel model de eventos */
+    protected $eventosModel;
+
+    /** @var QueueController $queue controller da queue*/
+    protected $queue;
 
     public function __construct()
     {
+        $this->queue = new QueueController();
+        $this->eventosModel = new Evento();
+        $this->atendimentoModel = new Atendimento();
         $this->agente = new AgentController();
         $this->bilheteController = new BilheteController();
-        $this->commandsConfig = [
-            //"LOGIN" => [self::PERMISSION => 1, self::DESCRIPTION => "Realizar login no sistema, informando a fila e o usu�rio."],
-            "ENTRAR" => [
-                self::PERMISSION => ["MIN" => 1, "MAX" => 1],
-                self::DESCRIPTION => "Realizar login no sistema, informando a fila e o usuário."
-            ],
-            //"LOGOFF" => [self::PERMISSION => 1, self::DESCRIPTION => "Desconcetar do sistema, digitar o comando logoff. Ex. /logoff."],
-            "SAIR" => [
-                self::PERMISSION => ["MIN" => 1, "MAX" => 1],
-                self::DESCRIPTION => "Desconectar do sistema."
-            ],
-            "PAUSA" => [
-                self::PERMISSION => ["MIN" => 1, "MAX" => 1],
-                self::DESCRIPTION => "Entrar em pausa, passar o nome da pausa."
-            ],
-            "SAIRPAUSA" => [
-                self::PERMISSION => ["MIN" => 1, "MAX" => 1],
-                self::DESCRIPTION => "Finaliza o tempo em pausa."
-            ],
-            "TRANSFERIR" => [
-                self::PERMISSION => ["MIN" => 1, "MAX" => 1],
-                self::DESCRIPTION => "Transferir o atendimento para outro atendente passando o ramal."
-            ],
-            //"ENCERRAR" => [self::PERMISSION => 0, self::DESCRIPTION => "Encerrar o atendimento, digitar o comando encerrar. Ex. /encerrar"],
-            "STATUS" => [
-                self::PERMISSION => ["MIN" => 1, "MAX" => 1],
-                self::DESCRIPTION => "Verificar o status dos agente, digitar o comando status."
-            ],
-            "PRESENTE" => [
-                self::PERMISSION => ["MIN" => 1, "MAX" => 1],
-                self::DESCRIPTION => "Atuliza informações do atendente."
-            ],
-            "COMANDOS" => [
-                self::PERMISSION => ["MIN" => 0, "MAX" => 1],
-                self::DESCRIPTION => "Listar comandos disponíveis."
-            ],
-            "CANCELAR" => [
-                self::PERMISSION => ["MIN" => 0, "MAX" => 0],
-                self::DESCRIPTION => "Cancelar posição na fila de atendimento."
-            ],
-            "FINALIZAR" => [
-                self::PERMISSION => ["MIN" => 0, "MAX" => 1],
-                self::DESCRIPTION => "Encerrar o atendimento."
-            ]
-        ];
+        $this->systemController = new SystemMessageController();
     }
 
-    private function permission($method)
+    public function setApi(IApiMedia $api)
     {
-        return $this->commandsConfig[strtoupper($method)][self::PERMISSION] ? $this->commandsConfig[strtoupper($method)][self::PERMISSION] : ["MIX" => 0, "MAX" => 1];
+        $this->api = $api;
     }
-
-    /*
-     * Verificar se é um comando valido
-     * @param string $phone
-     * @param string $message
-     * 
-     * return string
-     */
-
-    public function isCommand($phone, $message, $type, $media)
+    public function isCommand(IApiMedia $api)
     {
-        $this->personType = $this->agente->isAgent($phone);
-        $messageParams = explode(" ", $message);
+        $this->api = $api;
+        $messageParams = explode(" ", $api->getMessage());
         $command = $messageParams[0];
         switch (strtoupper($command)) {
-            case '/ENTRAR':
-            case '/E':
-                return $this->entrar($phone, trim($messageParams[1]), trim($messageParams[2]), $media);
-            case '/SAIR':
-                return $this->sair($phone);
-            case '/PAUSA':
-            case '/P':
-                return $this->pausa($phone, trim($messageParams[1]));
-            case '/SAIRPAUSA':
-                return $this->sairPausa($phone);
             case '/FINALIZAR':
-                return $this->finalizar($phone, $media);
-            case '/TRANSFERIR':
-            case '/T':
-                return $this->transferir($phone, trim($messageParams[1]));
-            case '/PRESENTE':
-                return $this->presente($phone);
-            case '/STATUS':
-                return $this->status($media);
-            case '/COMANDOS':
-                return $this->comandos();
+                return $this->finalizar($api->getPhone());
             case '/CANCELAR':
-                return $this->cancelar($phone);
+                return $this->cancelar($api->getPhone());
             default:
-                $this->callback = CONF_NAME_REPONSE . " : Comando não existente!";
-                return "NONE";
-        }
-    }
-
-    private function pausa($ramal, $pause)
-    {
-        if ($this->isPermitted($this->personType, $this->permission(__FUNCTION__))) {
-            $response = $this->agente->enterPause($ramal, $pause);
-            if ($response) {
-                $this->callback = CONF_NAME_REPONSE . " : Agente foi adicionado em pausa!";
-                return true;
-            } else {
-                if ($this->agente->message() == 'Pausa não encontrada!') {
-                    return 'PAUSA';
-                }
-                $this->callback = CONF_NAME_REPONSE . " : Não foi possível adicionar a pausa! " . $this->agente->message() . "\n";
-                return false;
-            }
-        } else {
-            $this->callback = CONF_NAME_REPONSE . " : Comando não permitido!";
-            return false;
-        }
-    }
-
-    private function entrar($ramal, $queue, $login, $media)
-    {
-        if ($this->isPermitted($this->personType, $this->permission(__FUNCTION__))) {
-            $response = $this->agente->login($ramal, $login, $queue, $media);
-            if ($response) {
-                $this->callback = CONF_NAME_REPONSE . " : Login realizado com sucesso!\n";
-                $this->callback .= "Você se conectou na fila *{$queue}*.";
-                return true;
-            } else {
-                if ($this->agente->message() == 'Fila não encontrada ou não relacionada como WhatsApp!') {
-                    return 'ENTRAR';
-                }
-                $this->callback = CONF_NAME_REPONSE . " : Não foi possível realizado o login! " . $this->agente->message();
-                return false;
-            }
-        } else {
-            $this->callback = CONF_NAME_REPONSE . " : Comando não permitido!";
-            return false;
-        }
-    }
-
-    private function sair($ramal)
-    {
-        if ($this->isPermitted($this->personType, $this->permission(__FUNCTION__))) {
-            $response = $this->agente->logoff($ramal);
-            if ($response) {
-                $this->callback = CONF_NAME_REPONSE . " : Logoff realizado com sucesso!";
-                return true;
-            } else {
-                $this->callback = CONF_NAME_REPONSE . " : Não foi possível realizado o logoff! " . $this->agente->message();
                 return false;
-            }
-        } else {
-            $this->callback = CONF_NAME_REPONSE . " : Comando não permitido!";
-            return false;
         }
     }
 
-    private function sairPausa($ramal)
+    public function finalizar($numero)
     {
-        if ($this->isPermitted($this->personType, $this->permission(__FUNCTION__))) {
-            $response = $this->agente->exitPause($ramal);
-            if ($response) {
-                $this->callback = CONF_NAME_REPONSE . " : Agente foi removido em pausa!";
+        try {
+            $this->atendimentoModel->begin();
+            $supervisorModel = new SupervisorModel();
+            $atendimento = $this->atendimentoModel->getAtendimentoByCliente($numero, CONF_EVENT_START);
+            //verifica se existe atendimento
+            if (empty($atendimento)) {
+                $this->atendimentoModel->rollback();
+                $this->api->enviarMsg($numero, CONF_NAME_REPONSE . " : Não foi encontrado atendimento em aberto");
                 return true;
-            } else {
-                $this->callback = CONF_NAME_REPONSE . " : Não foi possível remover de pausa! " . $this->agente->message();
-                return false;
             }
-        } else {
-            $this->callback = CONF_NAME_REPONSE . " : Comando não permitido!";
-            return false;
-        }
-    }
-
-    private function transferir($ramal, $traferir)
-    {
-        if ($this->isPermitted($this->personType, $this->permission(__FUNCTION__))) {
-            $response = $this->agente->transfer($ramal, $traferir);
-            if ($response) {
-                $this->callback = CONF_NAME_REPONSE . " : Atendimento foi transferido!";
-                return $response;
-            } else {
-                if ('Agente indisponível para atendimento!' === $this->agente->message()) {
-                    return 'TRANSFERIR';
+            //cria o evento pra finalizar
+            $ret = $this->eventosModel->createEvento(
+                $atendimento->uniqueid,
+                CONF_EVENT_TIMERMINO_CLIENTE,
+                date('Y-m-d H:i:s'),
+                date('Y-m-d H:i:s'),
+                $atendimento->fila
+            );
+            if ($ret) {
+                $ws = new WsInterface();
+                $agente = $supervisorModel->findAgentByMatricula($atendimento->matricula);
+                $messegeModel = new Message();
+                $messegeModel->addMessage(
+                    $atendimento->uniqueid,
+                    $numero,
+                    $agente->matricula,
+                    'finish',
+                    'Atendimento finalizado',
+                    $atendimento->nome,
+                    $atendimento->context,
+                    'read'
+                );
+                //verifica se está como indisponivel e caso não tenha atendimento ele entra em pausa
+                if ($agente->status == CONF_AGENT_STATUS_INDISPONIVEL) {
+                    $atends = $this->atendimentoModel->getAtendimentoAbertoByAgente($atendimento->matricula);
+                    if (empty($atends)) {
+                        $agente->enterPause($atendimento->matricula, $agente->motivo_pausa);
+                    }
                 }
-                $this->callback = CONF_NAME_REPONSE . " : Não foi possível transferir seu atendimento! " . $this->agente->message();
-                return false;
-            }
-        } else {
-            $this->callback = CONF_NAME_REPONSE . " : Comando não permitido!";
-            return false;
-        }
-    }
-
-    private function status($sala)
-    {
-        if ($this->isPermitted($this->personType, $this->permission(__FUNCTION__))) {
-            $response = $this->agente->infoAgentes($sala);
-            if ($response) {
-                $agentesStatus = '';
-                foreach ($response as $agente) {
-                    $agentesStatus .= "Nome: " . $agente->nome . " Ramal: " . $agente->ramal . " Status: " . $agente->status . " Fila: " . $agente->dac . "\n\n";
+                //coloca o agente como livre caso esteja ocupado e com menos atendimento que o maximo de atendimento
+                if ($agente->status == CONF_AGENT_STATUS_OCUPADO) {
+                    $param = $this->atendimentoModel->getQuantiAtendimentSimultaneos();
+                    $atendimentosAbertos = $this->atendimentoModel->getAtendimentoAbertoByAgente($agente->matricula);
+                    if (count($atendimentosAbertos) < $param->prm_media_simultaneo) {
+                        $supervisorModel->updateAgent($agente->matricula, CONF_AGENT_STATUS_LIVRE);
+                    }
                 }
-                $this->callback = $agentesStatus;
-
+                //envia as mensagens do sistema do momento atual para o cliente
+                $this->systemController->sendMessageSystem(
+                    CONF_MOMENT_FINALIZAR_ATENDIMENTO,
+                    [],
+                    $this->api,
+                    $numero
+                );
+                $this->atendimentoModel->commit();
+                //notifica o agente da mudança
+                $ws->enviaMsg($ws->enviaActions('Atendimento finalizado', 'finish', $agente->matricula, $atendimento->uniqueid));
                 return true;
             } else {
-                $this->callback = CONF_NAME_REPONSE . " : Não foi possível listar os status! " . $this->agente->message();
-                return false;
-            }
-        } else {
-            $this->callback = CONF_NAME_REPONSE . " : Comando não permitido!";
-            return false;
-        }
-    }
-
-    private function finalizar($numero, $media)
-    {
-        if ($this->isPermitted($this->personType, $this->permission(__FUNCTION__))) {
-            $service = $this->agente->closeService($numero, null, $media);
-            if ($service) {
-                $this->callback = CONF_NAME_REPONSE . " : Atendimento finalizado!";
-                return $service;
-            } else {
-                $this->callback = CONF_NAME_REPONSE . " : Não foi possível finalizar o atendimento!";
-                return false;
-            }
-        } else {
-            $this->callback = CONF_NAME_REPONSE . " : Comando não permitido!";
-            return false;
-        }
-    }
-
-    private function presente($ramal)
-    {
-        if ($this->isPermitted($this->personType, $this->permission(__FUNCTION__))) {
-            $refresh = $this->agente->agentVerify($ramal);
-            if ($refresh) {
-                $this->callback = CONF_NAME_REPONSE . " : Agente presente!";
+                $this->atendimentoModel->rollback();
+                $this->api->enviarMsg($numero, CONF_NAME_REPONSE . " : Erro ao finalizar!");
                 return true;
-            } else {
-                $this->callback = CONF_NAME_REPONSE . " : Não foi possível confirmar presença!";
-                return false;
             }
-        } else {
-            $this->callback = CONF_NAME_REPONSE . " : Comando não permitido!";
-            return false;
+        } catch (\Exception $th) {
+            $this->atendimentoModel->rollback();
+            $this->api->enviarMsg($numero, CONF_NAME_REPONSE . " : " . $th->getMessage());
+            return true;
         }
     }
 
-    private function comandos()
-    {
-        if ($this->isPermitted($this->personType, $this->permission(__FUNCTION__))) {
-            $commands = $this->listCommands();
-            if ($commands) {
-                return 'COMANDOS';
-            } else {
-                $this->callback = CONF_NAME_REPONSE . " : Não foi possível listar os comandos!";
-                return false;
+    private function cancelar($numero)
+    {
+        $atendimento = $this->atendimentoModel->getAtendimentoByCliente($numero, CONF_EVENT_ESPERA);
+        $ret = $this->eventosModel->createEvento(
+            $atendimento->uniqueid,
+            CONF_EVENT_ABANDONADA,
+            date('Y-m-d H:i:s'),
+            date('Y-m-d H:i:s'),
+            $atendimento->fila
+        );
+        if ($ret) {
+            //envia as mensagens do sistema do momento atual para o cliente
+            $this->systemController->sendMessageSystem(
+                CONF_MOMENT_CANCELAR_FILA,
+                [],
+                $this->api,
+                $numero
+            );
+            $filas = $this->queue->listAllQueueWhatsApp($this->api->getMessage());
+            if ($filas['LIST']) {
+                $this->api->enviarMsg($this->api->getPhone(), $filas['LIST']);
             }
+            return true;
         } else {
-            $this->callback = CONF_NAME_REPONSE . " : Comando não permitido!";
-            return false;
-        }
-    }
-
-    private function cancelar($ramal)
-    {
-        if ($this->isPermitted($this->personType, $this->permission(__FUNCTION__))) {
-            $bilheteCancelado = $this->bilheteController->cancelarBilheteForaHorario($ramal);
-            if ($bilheteCancelado) {
-                $this->callback = CONF_NAME_REPONSE . " : Cancelado o atendimento!";
-                return true;
-            } else {
-                $this->callback = CONF_NAME_REPONSE . " : Não foi possível cancelar o atendimento! " . $this->bilheteController->message();
-                return false;
-            }
-        } else {
-            $this->callback = CONF_NAME_REPONSE . " : Comando não permitido!";
-            return false;
-        }
-    }
-
-    function getCallback()
-    {
-        return $this->callback;
-    }
-
-    public function listCommands($validPersonType = false)
-    {
-        $commands = array();
-        $commandsConfig = $this->commandsConfig;
-        if ($validPersonType) {
-            $commandsConfig = array_filter($commandsConfig, function ($permisson) {
-                return $this->isPermitted($this->personType, $permisson[self::PERMISSION]);
-            });
-        }
-        foreach ($commandsConfig as $command => $config) {
-            $commandFormated = "/" . strtolower($command);
-            array_push($commands, ['title' => substr($commandFormated, 0, 23), 'sub' => $config[self::DESCRIPTION]]);
-        }
-
-        return $commands;
-    }
-
-    public function isPermitted($personType, $permisson)
-    {
-        return (($personType >= $permisson["MIN"]) && ($personType <= $permisson["MAX"]));
-    }
-
-    public function listaPausas()
-    {
-        $pausas = $this->agente->listaPausas();
-        $listaPausas = [];
-        foreach ($pausas as $key => $value) {
-            $value->motivo = strtolower($value->motivo);
-            array_push($listaPausas,  ['title' => ucfirst(substr($value->motivo, 0, 23)), 'sub' => "/P {$value->motivo}"]);
+            $this->api->enviarMsg($numero, CONF_NAME_REPONSE . " : Não foi possível cancelar o atendimento! " . $this->bilheteController->message());
+            return true;
         }
-        return $listaPausas;
     }
 }

app/Core/Connect.php

@@ -27,25 +27,13 @@ class Connect
     }
     public static function getInstance()
     {
-        $credentials = [];
+        $cd = [];
         if (empty(self::$instance)) {
-            if (CONF_DB_DRIVER && CONF_DB_HOST && CONF_DB_BASE && CONF_DB_PORT && CONF_DB_USER && CONF_DB_PASSWD) {
-                $credentials['host_db'] = CONF_DB_HOST;
-                $credentials['porta_db'] = CONF_DB_PORT;
-                $credentials['usuario'] = CONF_DB_USER;
-                $credentials['senha'] = CONF_DB_PASSWD;
-                $credentials['base_db'] = CONF_DB_BASE;
-            } else {
-                $credentials = self::filedb();
-            }
-
+            $cd = self::filedb();
             self::$instance = new PDO(
-                CONF_DB_DRIVER .
-                    ":host=" . $credentials['host_db'] .
-                    ";port=" . $credentials['porta_db'] .
-                    ";dbname=" . $credentials['base_db'],
-                $credentials['usuario'],
-                $credentials['senha'],
+                "pgsql:host={$cd['host_db']};port={$cd['porta_db']};dbname={$cd['base_db']}",
+                $cd['usuario'],
+                $cd['senha'],
                 [
                     PDO::ATTR_ERRMODE => PDO::ERRMODE_EXCEPTION,
                     PDO::ATTR_DEFAULT_FETCH_MODE => PDO::FETCH_OBJ,

app/Core/Controller.php

@@ -1,23 +1,24 @@
 <?php
-    
-    namespace app\Core;
-    use app\Providers\Logger;
 
-    /**
-     * Description of Controller
-     *
-     * @author Lucas Awade
-     */
-    abstract class Controller {
-        
-        const LOGGER_ACTIVE = true;
-        
-        private $message;
-        
-        public function message($message = null){
-            if(!$message){
-                return $this->message;
-            }
-            $this->message = $message;
+namespace app\Core;
+
+/**
+ * Description of Controller
+ *
+ * @author Lucas Awade
+ */
+abstract class Controller
+{
+
+    const LOGGER_ACTIVE = true;
+
+    private $message;
+
+    public function message($message = null)
+    {
+        if (!$message) {
+            return $this->message;
         }
-    }
+        $this->message = $message;
+    }
+}

app/Core/CoreMedia.php

@@ -3,13 +3,18 @@
 namespace app\Core;
 
 use app\Core\Commands;
-use app\Core\Media;
 use app\Models\Message;
 use app\Providers\Crypt;
 use app\Controllers\QueueController;
 use app\Controllers\AgentController;
+use app\Controllers\BilheteController;
+use app\Controllers\SystemMessageController;
+use app\Interfaces\IApiMedia;
+use app\Models\Atendimento;
+use app\Models\Evento;
 use app\Models\ListaNegraPalavras;
-use app\Models\Ramal;
+use app\Models\SupervisorModel;
+use websocket\WsInterface;
 
 /**
  * Description of WhatsApp
@@ -18,114 +23,117 @@ use app\Models\Ramal;
  */
 class CoreMedia
 {
-    private $api;
-    private $crypt;
-    private $file;
-    private $host;
-    private $request;
-    private $commands;
-    private $media;
-    private $queue;
-    private $agente;
-    private $palavroes;
+    /** @var IApiMedia $api api do provedor de mensagens */
+    protected $api;
+
+    /** @var Commands $commands classe de comandos do sistema*/
+    protected $commands;
+
+    /** @var QueueController $queue controller da queue*/
+    protected $queue;
+
+    /** @var AgentController $agente controller do agente*/
+    protected $agente;
+
+    /** @var ListaNegraPalavras $palavroes model de palavras banida*/
+    protected $palavroes;
+
+    /** @var WsInterface $ws classe de comandos do sistema*/
+    protected $ws;
+
+    /** @var Atendimento $atendimento model de atendimentos*/
+    protected $atendimento;
+
+    /** @var SupervisorModel $supervisor model de supervisor*/
+    protected $supervisor;
+
+    /** @var Evento $eventos model de eventos*/
+    protected $eventos;
+
+    /** @var BilheteController $eventos controller dos bilhetess*/
+    protected $bilheteController;
+
+    /** @var Message $message model de mensagens*/
+    protected $message;
+
+    /** @var SystemMessageController $systemController controller de mensagens de sistema*/
+    protected $systemController;
+
+    /** @var Crypt $crypt core de criptografia*/
+    protected $crypt;
 
     public function __construct()
     {
-        $this->media = new Media();
+        $this->ws = new WsInterface();
         $this->queue = new QueueController();
         $this->commands = new Commands();
         $this->agente = new AgentController();
         $this->crypt = new Crypt();
+        $this->atendimento = new Atendimento();
         $this->message = new Message();
         $this->palavroes = new ListaNegraPalavras();
+        $this->supervisor = new SupervisorModel();
+        $this->eventos = new Evento();
+        $this->bilheteController = new BilheteController;
+        $this->systemController = new SystemMessageController();
+    }
+    public function setApi(IApiMedia $api)
+    {
+        $this->api = $api;
     }
-
     /**
      * Send the file to the active contact
      * 
      * @return null
      */
-    public function inicia($data, $api)
+    public function inicia($data, IApiMedia $providere)
     {
         /** Validate $data */
-        if (!$this->build($data)) {
-            return false;
-        }
-        $this->media->media = $api->channel;
-        $this->api = $api;
-        $this->api->setHook($this->request);
-
-        if ($this->file) {
-            $file = $this->api->baixarMidia($this->file);
-            return $file;
-        }
+        $this->api = $providere;
+        $this->build($data);
 
-        /**
-         * VERIFICA SE N?O MENSAGEM DO POSITUS DE CONFIRMA??O
-         */
         if (!$this->api->getIsValidMessage()) {
             return null;
         }
-        /**
-         * VERIFICA SE ? UM COMANDO 
-         */
-        $command = $this->commands->isCommand($this->api->getPhone(), $this->api->getMessage(), $this->api->getType(), $this->api->channel);
-        if ((str_split($this->api->getMessage())[0] == '/') && ($command == "NONE")) {
-            $this->api->enviarMsg($this->api->getPhone(), utf8_encode($this->commands->getCallback()));
+        if (!$this->api->baixarMidia()) {
+            $this->api->enviarMsg($this->api->getPhone(), "N<EFBFBD>o foi possivel entregar o aquivo para o agente. Envie novamente!");
+        }
+        // VERIFICA SE ? UM COMANDO
+        if ($this->commands->isCommand($this->api)) {
             return null;
         }
-        switch ($command) {
-            case 'COMANDOS':
-                $this->enviaLista($this->commands->listCommands(true), $this->api, $this->api->getPhone(), 'Comandos', 'C');
-                break;
-            case 'PAUSA':
-                $this->enviaLista($this->commands->listaPausas(), $this->api, $this->api->getPhone(), 'Pausas', 'P');
-                break;
-            case 'ENTRAR':
-                $this->enviaLista($this->listaFilas(), $this->api, $this->api->getPhone(), "Filas", 'P');
-                break;
-            case 'TRANSFERIR':
-                $agentes = $this->listaAgentesDisponivel();
-                if ($agentes) {
-                    $this->enviaLista($agentes, $this->api, $this->api->getPhone(), "Transferência", 'P');
-                } else {
-                    $this->api->enviarMsg($this->api->getPhone(), utf8_encode("Nenhum agente disponível para transferência."));
-                }
-                break;
-            default:
-                break;
+        //verifica se tem atendimento em aberto, se tiver ja manda msg para o agente via ws
+        $atendiment = $this->atendimento->findAtenEmAberto($this->api->getPhone());
+
+        if ($atendiment) {
+            $this->enviaMensagemAgente($atendiment);
+            return null;
         }
-        if ($command !== "NONE") {
-            if (is_array($command)) {
-                foreach ($command as $val) {
-                    $this->api->enviarMsg($val, utf8_encode($this->commands->getCallback()));
-                }
-            } else {
-                $this->api->enviarMsg($this->api->getPhone(), utf8_encode($this->commands->getCallback()));
-            }
+        //verifica se tem atendimento em espera, se tiver ja mostra a sua posi<EFBFBD><EFBFBD>o na fila
+        $atende = $this->atendimento->getAtendimentoByCliente($this->api->getPhone());
+        if (empty($atende)) {
+            $atende  = $this->atendimento->getAtendimentoByCliente($this->api->getPhone(), CONF_EVENT_ERRO_ATEND);
+        }
+        if ($atende) {
+            $this->mostraPosiscaoNaFila($this->api->getPhone(), $atende->fila);
             return null;
         }
-
-        $isTalk = $this->agente->inService($this->api->getPhone());
-        if (!$isTalk && !$this->agente->isAgent($this->api->getPhone())) {
-            $clientfila = $this->queue->clientQueueVerify($this->api->getPhone());
-            if ($clientfila['MESSAGE']) {
-                $this->api->enviarMsg($this->api->getPhone(), utf8_encode($clientfila['MESSAGE']));
-                return null;
-            }
-
-            $filas = $this->queue->listAllQueueWhatsApp($this->api->getMessage());
-            if ($filas['LIST']) {
-                $this->api->enviarMsg($this->api->getPhone(), utf8_encode($filas['LIST']));
-                return null;
-            }
+        //verifica se o cliente escolheu uma fila caso n<EFBFBD>o escolheu manda as filas 
+        $filas = $this->queue->listAllQueueWhatsApp($this->api->getMessage());
+        if ($filas['LIST']) {
+            //manda as mensagens personalizada do moment CONF_MOMENT_SAUDACAO
+            $this->systemController->sendMessageSystem(
+                CONF_MOMENT_SAUDACAO,
+                [["nome" => "@cliente_name", "valor" => $this->api->getProfile()]],
+                $this->api,
+                $this->api->getPhone()
+            );
+            $this->api->enviarMsg($this->api->getPhone(), $filas['LIST']);
+            return null;
         }
-        /**
-         * VALIDA O ATENDIMENTO
-         */
-        $this->validaAtendimento($this->api, $filas['QUEUE'], $data, $this->api->getPhone(), $this->api->channel);
+        // cria a atendimento
+        $this->criaAtendimento($filas['QUEUE'], $this->api->getPhone());
     }
-
     /**
      * Set variables class
      * @param array $data
@@ -133,135 +141,188 @@ class CoreMedia
      */
     public function build($data)
     {
-        $this->file = $data['DOWNLOAD']["FILE"];
-        if ($data['REQUEST']['chat']['type'] == 'group' || $data['REQUEST']['from']['is_bot'] != '') {
-            return false;
-        }
-        if ($data['HOST'] && $data['REQUEST']) {
-            $this->host = $data['HOST'];
-            $this->request = $data['REQUEST'];
-            $this->validaPalavroes();
-            return true;
-        } else if ($this->file) {
-            return true;
-        }
-
-        return false;
+        $this->api->setHook($data);
+        $this->validaPalavroes();
     }
 
     public function validaPalavroes()
     {
         try {
-            if ($this->request['text']) {
-                $msg = $this->request['text'];
-            } else {
-                $msg = $this->request['messages'][0]['text']['body'];
-            }
-
+            $msg = $this->api->getMessage();
             $palavras = $this->palavroes->getAll();
             foreach ($palavras as $key => $value) {
                 $pattern = "/\b($value->palavra)\b/i";
                 $msg = preg_replace($pattern, '*' . str_repeat('*', strlen($value->palavra)) . '*', $msg);
             }
-            if ($this->request['text']) {
-                $this->request['text'] = $msg;
-            } else {
-                $this->request['messages'][0]['text']['body'] = $msg;
-            }
-        } catch (\Throwable $th) {
-            logger('telegram')->info(print_r($th, true), true);
+            $this->api->setMessage($msg);
+        } catch (\Exception $th) {
         }
         return;
     }
-    public function validaAtendimento($api, $fila, $data, $numero, $media)
+    public function criaAtendimento($fila, $numero, $uniqueid = null)
     {
-        $response = $this->media->selecionaAtendimento($numero, $fila, $api->getMessage(), $media);
-        if (!$response['STATUS']) {
-            $api->enviarMsg($numero, utf8_encode($response['MESSAGE']));
-            return null;
+        try {
+            if (empty($uniqueid)) {
+                $uniqueid = $this->atendimento->createAtendimento(null, $numero, 'E', $this->api->getchannel(), $this->api->getProfile());
+                if ($uniqueid) {
+                    $this->eventos->createEvento($uniqueid, 'EMESPERA', date('Y-m-d H:i:s'), date('Y-m-d H:i:s'), $fila);
+                }
+            }
+            $agentes = $this->agente->infoAgentes($fila);
+            if (empty($agentes)) {
+                $this->systemController->sendMessageSystem(
+                    CONF_MOMENT_ENTRAR_FILA_SEM,
+                    [],
+                    $this->api,
+                    $numero,
+                    $fila
+                );
+                return null;
+            }
+            $agent = $this->supervisor->findAgentByQueue($fila, 'LIVRE');
+            if (empty($agent)) {
+                $this->systemController->sendMessageSystem(
+                    CONF_MOMENT_ENTRAR_FILA_COM,
+                    [],
+                    $this->api,
+                    $numero,
+                    $fila
+                );
+                $this->mostraPosiscaoNaFila($numero, $fila);
+                return null;
+            }
+            $retServe = $this->atendimento->updAtendimento($uniqueid, $agent[0]->matricula);
+            if (empty($retServe)) {
+                $this->api->enviarMsg(
+                    $numero,
+                    'Erro ao gerar atendimento!'
+                );
+                return null;
+            }
+            $protocol = $this->bilheteController->generateProtocol($uniqueid);
+            //cria o evento de inicio de atendimento e criar o protocolo
+            if ($protocol) {
+                $event = $this->eventos->getStatusAtendimento($uniqueid);
+                $retCria = $this->eventos->createEvento(
+                    $uniqueid,
+                    CONF_EVENT_START,
+                    date('Y-m-d H:i:s'),
+                    date('Y-m-d H:i:s'),
+                    $fila,
+                    $agent[0]->matricula
+                );
+                if (!empty($retCria) && $event->evento != CONF_EVENT_START) {
+                    $atendimentosAbertos = $this->atendimento->getAtendimentoAbertoByAgente($agent[0]->matricula);
+                    $sup = new SupervisorModel();
+                    $param = $this->atendimento->getQuantiAtendimentSimultaneos();
+                    $ws = new WsInterface();
+                    if ((count($atendimentosAbertos)) >= $param->prm_media_simultaneo) {
+                        $sup->updateAgent($agent[0]->matricula, CONF_AGENT_STATUS_OCUPADO);
+                    }
+                    $this->systemController->sendMessageSystem(
+                        CONF_MOMENT_INICIAR_ATENDIMENTO,
+                        [["nome" => "@agente_name", "valor" => utf8_encode($agent[0]->nome)]],
+                        $this->api,
+                        $numero,
+                        $fila
+                    );
+                    $this->api->enviarMsg(
+                        $numero,
+                        "N<EFBFBD>mero do protocolo do atendimento <EFBFBD> $protocol\n"
+                    );
+                    try {
+                        if ($event->evento == CONF_EVENT_ERRO_ATEND) {
+                            $ws->enviaMsg($ws->enviaActions(
+                                'Este atendimento foi realocado para sua responsabilidade.',
+                                're_start',
+                                $agent[0]->matricula,
+                                $uniqueid
+                            ));
+                            $this->message->addMessage(
+                                $uniqueid,
+                                $agent[0]->matricula,
+                                $agent[0]->matricula,
+                                're_start',
+                                'Este atendimento foi realocado para sua responsabilidade.',
+                                $agent[0]->nome,
+                                $this->api->getchannel(),
+                                'read'
+                            );
+                        } else {
+                            $ws->enviaMsg($ws->enviaActions('Atendimento iniciado!', 'start', $agent[0]->matricula, $uniqueid));
+                        }
+                    } catch (\Exception $th) {
+                        return $ws->enviaActions('Atendimento iniciado!', 'start', $agent[0]->matricula, $uniqueid);
+                    }
+                }
+            }
+            return;
+        } catch (\Exception $th) {
+            logger('criaAtendimento')->info($th->getMessage());
+            return;
         }
+    }
 
-        if ($response['MESSAGE']) {
-            $api->enviarMsg($numero, utf8_encode($response['MESSAGE']));
-            $this->enviaLista($this->commands->listCommands(true), $api, $numero, 'Comandos', 'C');
-            $api->enviarMsg($numero, utf8_encode("O tempo de ociosidade é de " . ($api->timeout_client_resposta / 60) . " minutos, após esse tempo o atendimento será encerrado!"));
-            $api->enviarMsg($numero, utf8_encode("{$response['DATA']['apelido']}: Olá tudo bem? Como posso lhe ajudar?"));
-            $api->enviarMsg($response['DATA']['ramal'], utf8_encode($response['MESSAGE']));
-            $api->enviarMsg($response['DATA']['ramal'], utf8_encode("Novo atendimento, pelo número *{$numero}*!"));
-            return;
+    public function mostraPosiscaoNaFila($numero, $fila)
+    {
+        $clientfila = $this->queue->clientQueueVerify($numero, $fila);
+        if ($clientfila['MESSAGE']) {
+            $this->api->enviarMsg($numero, $clientfila['MESSAGE']);
+            return null;
         }
+    }
 
-        switch ($api->getType()) {
+    public function retornaConteudo()
+    {
+        switch ($this->api->getType()) {
             case 'text':
-                $api->enviarMsg($response['DATA']['ramal'], "{$api->getProfile()}: " . $api->getMessage());
-                $this->message->addMessage($response['DATA']['uniqueid'], $numero, $response['DATA']['ramal'], $api->getType(), $this->crypt->encrypt($api->getMessage()), $api->getProfile());
-                return null;
+                return $this->api->getMessage();
             case 'image':
-                $api->enviaImagem($response['DATA']['ramal'], $api->getLinkDownload($this->host));
-                $this->message->addMessage($response['DATA']['uniqueid'], $numero, $response['DATA']['ramal'], $api->getType(), $this->crypt->encrypt($api->getLinkDownload($this->host)), $api->getProfile());
-                return null;
             case 'sticker':
-                $api->enviaSticker($response['DATA']['ramal'], $api->getLinkDownload($this->host));
-                $this->message->addMessage($response['DATA']['uniqueid'], $numero, $response['DATA']['ramal'], $api->getType(), $this->crypt->encrypt($api->getLinkDownload($this->host)), $api->getProfile());
-                return null;
             case 'video':
-                $api->enviaVideo($response['DATA']['ramal'], $api->getLinkDownload($this->host));
-                $this->message->addMessage($response['DATA']['uniqueid'], $numero, $response['DATA']['ramal'], $api->getType(), $this->crypt->encrypt($api->getLinkDownload($this->host)), $api->getProfile());
-                return null;
             case 'voice':
             case 'audio':
-                $api->enviaAudio($response['DATA']['ramal'], $api->getLinkDownload($this->host));
-                $this->message->addMessage($response['DATA']['uniqueid'], $numero, $response['DATA']['ramal'], $api->getType(), $this->crypt->encrypt($api->getLinkDownload($this->host)), $api->getProfile());
-                return null;
             case 'document':
-                $api->enviaDocumento($response['DATA']['ramal'], $api->getLinkDownload($this->host), $api->retornaTituloDocument($data));
-                $this->message->addMessage($response['DATA']['uniqueid'], $numero, $response['DATA']['ramal'], $api->getType(), $this->crypt->encrypt($api->getLinkDownload($this->host)), $api->getProfile());
-                return null;
+                return $this->api->getId();
             case 'contacts':
-                $api->enviarContato($response['DATA']['ramal'], $api->getContactFormatted(), $api->getContactPhone());
-                $this->message->addMessage($response['DATA']['uniqueid'], $numero, $response['DATA']['ramal'], $api->getType(), $this->crypt->encrypt(json_encode(['contact_formatted' => "{$api->getContactFormatted()}", 'contact_phone' => "{$api->getContactPhone()}"])), $api->getProfile());
                 return null;
             case 'location':
-                $api->enviarLocalizacao($response['DATA']['ramal'], $api->getGeolocation('longitude'), $api->getGeolocation('latitude'));
-                $this->message->addMessage($response['DATA']['uniqueid'], $numero, $response['DATA']['ramal'], $api->getType(), $this->crypt->encrypt(json_encode(['longitude' => "{$api->getGeolocation('longitude')}", 'latitude' => "{$api->getGeolocation('latitude')}"])), $api->getProfile());
                 return null;
         }
     }
 
-    private function enviaLista($listas, $api, $numero, $nome, $pre = '')
+    function enviaMensagemAgente($atendiment)
     {
-        $api->enviarMsgIterativaLista(
-            $numero,
-            "$nome disponíveis",
-            "$nome",
-            $listas,
-            $pre
-        );
-    }
 
-    public function listaFilas()
-    {
-        $ramal = new Ramal();
-        $user =  $ramal->findRamal($this->api->getPhone());
-        $search = $this->queue->listaAllFilas();
-        $listaPausas = [];
-        foreach ($search as $key => $value) {
-            $value->nome = strtolower($value->nome);
-            array_push($listaPausas,  ['title' => substr($value->nome, 0, 23), 'sub' => "/E {$value->nome} {$user->callerid}"]);
-        }
-        return $listaPausas;
-    }
-
-    private function listaAgentesDisponivel()
-    {
-        $user =  $this->agente->infoAgentes($this->api->channel);
-        $listaPausas = [];
-        foreach ($user as $key => $value) {
-            if ($value->status === 'LIVRE' && $value->ramal !== $this->api->getPhone() && $value->chamada_classificado == 1) {
-                $value->nome = strtolower($value->nome);
-                array_push($listaPausas,  ['title' => substr($value->nome, 0, 23), 'sub' => "/T {$value->ramal}"]);
-            }
-        }
-        return $listaPausas;
+        $this->message->addMessage(
+            $atendiment->uniqueid,
+            $this->api->getPhone(),
+            $atendiment->matricula,
+            $this->api->getType(),
+            $this->retornaConteudo(),
+            empty($this->api->getProfile()) ? '' : $this->api->getProfile(),
+            $this->api->getchannel(),
+            "sended",
+            $this->api->getMimetype(),
+            $this->api->retornaTituloDocument(),
+            $this->api->getId()
+        );
+        logger('vvvv')->info('passou1');
+        $this->ws->enviaMsg(
+            $this->ws->convertToWebsocket(
+                $this->retornaConteudo(),
+                $atendiment->matricula,
+                $atendiment->uniqueid,
+                $this->api->getType(),
+                $this->api->getProfile(),
+                $this->api->getPhone(),
+                time(),
+                $this->api->getId(),
+                $this->api->getMimetype(),
+                $this->api->retornaTituloDocument(),
+                $this->api->getchannel()
+            )
+        );
+        logger('vvvv')->info('passou2');
     }
 }

app/Core/Media.php

@@ -1,174 +0,0 @@
-<?php
-
-namespace app\Core;
-
-use app\Core\Commands;
-use app\Controllers\AgentController;
-use app\Controllers\QueueController;
-use app\Controllers\BilheteController;
-use app\Controllers\ClassificacaoController;
-
-/**
- * Description of Media
- *
- * @author Lucas Awade
- */
-class Media
-{
-
-    private $agente;
-    private $queue;
-    private $bilheteController;
-    private $commands;
-    private $classificacao;
-    public $media;
-
-    public function __construct()
-    {
-        $this->bilheteController = new BilheteController();
-        $this->agente = new AgentController();
-        $this->queue = new QueueController();
-        $this->classificacao = new ClassificacaoController();
-        $this->commands = new Commands();
-    }
-
-    public function selecionaAtendimento($number, $queue = null, $option = null, $media)
-    {
-        $atendimento = $this->agente->inService($number);
-
-        /**
-         * SE POSSUI ATENDIMENTO RETORNA OS DADOS DA CHAMADA
-         */
-        if ($atendimento->origem_destino) {
-            $ramal = (($atendimento->phone == 'CLIENT') ? $atendimento->ramal : $atendimento->origem_destino);
-            return $this->response(true, ["ramal" => $ramal, "uniqueid" => $atendimento->uniqueid], null);
-        }
-
-        /**
-         * VERIFICA SE E UM AGENTE
-         */
-        if ($this->agente->isAgent($number)) {
-            return $this->validacaoDoAgente($number, $option);
-        }
-
-        /**
-         * VALIDA A ESTRATEGIA USADA NA FILA
-         */
-        $ramal = $this->agente->priority($queue);
-        if (!$ramal) {
-            $ramal = $this->queue->strategy($queue);
-        }
-
-        /**
-         * VALIDA A O ATENDIMENTO DO CLIENTE
-         */
-        return $this->validacaoDoCliente($number, $queue, $ramal, $media);
-    }
-
-    private function response($status, $data, $message)
-    {
-        return array('STATUS' => $status, 'MESSAGE' => $message, 'DATA' => $data);
-    }
-
-    public function getClientQueueData($number, $atendimentoFila)
-    {
-        $clientInQueue = false;
-        $queuePosition = 0;
-        $clientQueue = '';
-
-        foreach ($atendimentoFila as $clientes) {
-            if ($clientes->src == $number) {
-                $clientInQueue = true;
-                $clientQueue = $clientes->fila;
-                break;
-            }
-        }
-
-        foreach ($atendimentoFila as $clientes) {
-            $queuePosition = $queuePosition + 1;
-            if ($clientes->src == $number) {
-                break;
-            }
-        }
-        return ["IN_QUEUE" => $clientInQueue, "QUEUE_POSITION" => $queuePosition, "CLIENT_QUEUE" => $clientQueue];
-    }
-
-    function validacaoDoAgente($number, $option)
-    {
-        $agent = $this->agente->getAgente($number);
-
-        if (!$agent) {
-            $msg = "Faça o login para iniciar o atendimento!\n";
-            return $this->response(false, '', $msg);
-        }
-
-        /**
-         * VERIFICA CLASSIFICACAO DE ATENDIMENTO
-         */
-        $chamadaSemClassificacao = $this->classificacao->agentClassificacaoPending($agent->matricula, $agent->dac);
-
-        if ($chamadaSemClassificacao) {
-            $classificacaoRegisterReturn = $this->classificacao->agentClassificacaoRegister(
-                $agent->matricula,
-                $agent->dac,
-                $chamadaSemClassificacao,
-                $option
-            );
-            if ($classificacaoRegisterReturn) {
-                return $this->response(false, '',   CONF_NAME_REPONSE . " : " . $this->classificacao->message());
-            }
-
-            $classificacaoList = $this->classificacao->agentClassificacaoList($agent->dac);
-            return $this->response(false, '', CONF_NAME_REPONSE . " : " . $classificacaoList);
-        }
-
-        $msg = "Você não pode abrir um atendimento conectado!\n";
-        return $this->response(false, '', $msg);
-    }
-
-    function validacaoDoCliente($number, $queue, $ramal, $media)
-    {
-
-        $atendimentoFila = $this->bilheteController->bilheteForaHorario(CONF_EVENT_WHATSAPP_ESPERA, null, null, $media);
-        $clienteFila = $this->getClientQueueData($number, $atendimentoFila);
-
-        $clienteEmFila = $clienteFila['IN_QUEUE'];
-        $posicaoFila = $clienteFila['QUEUE_POSITION'];
-        logger('deburguer')->info(print_r(["media" => $media, "cliente" => $clienteFila, "queue" => $queue], true));
-        if ((!$this->agente->infoAgentes($media, $queue)) && (!$clienteEmFila)) {
-            $this->bilheteController->bilheteInQueue($number, '0', '0', 'NO ANSWER', $queue, CONF_EVENT_WHATSAPP_ESPERA, 'null', null, $media);
-            $msg = 'Não temos nenhum atendente disponível no momento, iremos lhe atender assim que um atendente estiver disponível!';
-            return $this->response(false, '', $msg);
-        }
-
-        if (($clienteEmFila) && ($clienteFila['CLIENT_QUEUE'] != $queue)) {
-            $msg = 'Você está na posição ' . $posicaoFila . ' da fila ' . $clienteFila['CLIENT_QUEUE'] . '. Aguarde ser atendido!';
-            return $this->response(false, '', $msg);
-        }
-
-        if ((!$this->agente->infoAgentes($media, $queue)) && ($clienteEmFila)) { //CLIENTE EM FILA MAS NENHUM ATENDENTE LOGADO
-            $msg = 'Não temos nenhum atendente disponível no momento, iremos lhe atender assim que um atendente estiver disponível!';
-            return $this->response(false, '', $msg);
-        }
-
-        $agent = $this->agente->getAgente($ramal);
-        $chamadaSemClassificacao = $this->classificacao->agentClassificacaoPending($agent->matricula, $agent->dac);
-
-        if ((!$ramal) || ($chamadaSemClassificacao)) {
-            if (!$clienteEmFila) {
-                $this->bilheteController->bilheteInQueue($number, '0', '0', 'NO ANSWER', $queue, CONF_EVENT_WHATSAPP_ESPERA, 'null', null, $media);
-            }
-            $atendimentoFila = $this->bilheteController->bilheteForaHorario(CONF_EVENT_WHATSAPP_ESPERA, $queue, null, null, $media);
-            $posicaoFila = count($atendimentoFila);
-            $msg = "Nossos atendentes estão ocupados, por favor aguarde que iremos lhe atender! Você está na posição *$posicaoFila*.";
-            return $this->response(false, '', $msg);
-        }
-
-        $uniqueid = $this->agente->openService($ramal, $number);
-        $protocol = $this->bilheteController->generateProtocol($uniqueid);
-        $this->bilheteController->tempoEsperaSupervisor($uniqueid);
-        $msg = "Atendimento iniciado!\n";
-        $msg .= "Número do protocolo do atendimento é $protocol\n";
-        return $this->response(true, ["ramal" => $ramal, "uniqueid" => $uniqueid, "protocol" => $protocol, "apelido" => $agent->nome], $msg);
-    }
-}

app/Core/Model.php

@@ -32,6 +32,7 @@ abstract class Model
             Connect::getInstance()->beginTransaction();
             return 1;
         } catch (PDOException $ex) {
+            Connect::setInstance(null);
             logger('PDOExcep')->error('PDOException: ' . $ex->getMessage(), debug_backtrace());
             return null;
         }
@@ -43,6 +44,7 @@ abstract class Model
             Connect::getInstance()->commit();
             return 1;
         } catch (PDOException $ex) {
+            Connect::setInstance(null);
             logger('PDOExcep')->error('PDOException: ' . $ex->getMessage(), debug_backtrace());
             return null;
         }
@@ -54,15 +56,12 @@ abstract class Model
             Connect::getInstance()->rollBack();
             return 1;
         } catch (PDOException $ex) {
+            Connect::setInstance(null);
             logger('PDOExcep')->error('PDOException: ' . $ex->getMessage(), debug_backtrace());
             return null;
         }
     }
 
-    ################################################################################################
-    ################################################################################################
-    ################################################################################################
-
     protected function create($query, $data)
     {
         try {
@@ -71,6 +70,7 @@ abstract class Model
             $stmt->execute();
             return Connect::getInstance()->lastInsertId();
         } catch (PDOException $ex) {
+            Connect::setInstance(null);
             logger('PDOExcep')->error('PDOException: ' . $ex->getMessage(), debug_backtrace());
             return null;
         }
@@ -80,9 +80,7 @@ abstract class Model
     {
         try {
             $stmt = Connect::getInstance()->prepare($query);
-            if ($data) {
-                $this->strquery($stmt, $data);
-            }
+            $this->strquery($stmt, $data);
             $stmt->execute();
             return $stmt;
         } catch (PDOException $ex) {
@@ -100,6 +98,7 @@ abstract class Model
             $stmt->execute();
             return ($stmt->rowCount() ? 1 : 0);
         } catch (PDOException $ex) {
+            Connect::setInstance(null);
             logger('PDOExcep')->error('PDOException: ' . $ex->getMessage(), debug_backtrace());
             return null;
         }
@@ -108,12 +107,12 @@ abstract class Model
     protected function update($query, $data)
     {
         try {
-            logger('Query')->error('Query: ' . $query, debug_backtrace());
             $stmt = Connect::getInstance()->prepare($query);
             $this->strquery($stmt, $data);
             $stmt->execute();
             return ($stmt->rowCount() ? 1 : 0);
         } catch (PDOException $ex) {
+            Connect::setInstance(null);
             logger('PDOExcep')->error('PDOException: ' . $ex->getMessage(), debug_backtrace());
             return null;
         }

app/Interfaces/IApi.php

@@ -0,0 +1,9 @@
+<?php
+
+namespace app\Interfaces;
+
+interface IApi
+{
+    function router($rota, $request);
+    function retorno($mensagem, $status = null, $dados = null);
+}

app/Interfaces/IApiMedia.php

@@ -4,18 +4,15 @@ namespace app\Interfaces;
 
 interface IApiMedia
 {
-    function enviarMsg($whatsapp, $mensagem);
+    function getchannel();
+    function getContentType();
+    function enviarMedia($whatsapp, $link, $type, $titulo = null);
+    function enviarMsg($whatsapp, $mensagem, $encode = true);
     function enviarMsgIterativaLista($whatsapp, $mensagem, $nomeButton, $sections);
     function enviarMsgIterativaBotao($whatsapp, $mensagem, $buttons);
     function enviarContato($whatsapp, $nome, $contato);
     function enviarLocalizacao($whatsapp, $longitude, $latitude, $nome = null, $endereco = null);
-    function enviaDocumento($whatsapp, $link, $titulo = null);
-    function enviaImagem($whatsapp, $link, $titulo = null);
-    function enviaSticker($whatsapp, $link);
-    function enviaVideo($whatsapp, $link, $titulo = null);
-    function enviaAudio($whatsapp, $link);
-    function baixarMidia($name);
-    function setStorage($storage);
+    function baixarMidia();
     function getProfile();
     function getPhone();
     function getType();
@@ -23,17 +20,10 @@ interface IApiMedia
     function getId();
     function getIsValidMessage();
     function getMessage();
+    function setMessage($msg);
     function getContactFormatted();
     function getContactPhone();
     function getGeolocation($type);
     function setHook($hook);
-    function setMetodo($metodo);
-    function setQuery($query);
-    function getQuery();
-    function getArgs($args);
-    function requestType($req = null);
-    function exec();
-    function response($result);
-    public function getLinkDownload($host);
-    public function retornaTituloDocument($msg);
+    function retornaTituloDocument();
 }

app/Middleware/ApiAgente.php

@@ -0,0 +1,742 @@
+<?php
+
+namespace app\Middleware;
+
+use app\Controllers\AgentController;
+use app\Controllers\ClassificacaoController;
+use app\Controllers\QueueController;
+use app\Controllers\SystemMessageController;
+use app\Interfaces\IApi;
+use app\Models\Atendimento;
+use app\Models\Evento;
+use app\Models\ListaNegraPalavras;
+use app\Models\Message;
+use app\Models\Parametros;
+use app\Models\Pause;
+use app\Models\Queue;
+use app\Models\SupervisorModel;
+use websocket\WsInterface;
+
+class ApiAgente implements IApi
+{
+    /** @var AgentController $agentController Controller do agente */
+    protected $agentController;
+
+    /** @var ClassificacaoController $classificacao Controller do classificacao */
+    protected $classificacao;
+
+    /** @var SupervisorModel $supervisor model do supervisor */
+    protected $supervisor;
+
+    /** @var Atendimento $atendimento model do atendimento */
+    protected $atendimento;
+
+    /** @var Evento $eventos model do Evento */
+    protected $eventos;
+
+    /** @var Parametros $parametros model do Parametros */
+    protected $parametros;
+
+    /** @var Pause $pausasModel model do Pause */
+    protected $pausasModel;
+
+    public function __construct()
+    {
+        $this->classificacao = new ClassificacaoController();
+        $this->agentController = new AgentController();
+        $this->supervisor = new SupervisorModel();
+        $this->atendimento = new Atendimento();
+        $this->eventos = new Evento();
+        $this->pausasModel = new Pause();
+        $this->parametros = new Parametros();
+    }
+
+    function router($rota, $request)
+    {
+        $request = json_decode($request, true);
+        switch ($rota) {
+            case 'entrar':
+                $this->login($request);
+                break;
+            case 'listarFilas':
+                $this->listaFilas($request);
+                break;
+            case 'classificarAtendimento':
+                $this->classificarAtendimento($request);
+                break;
+            case 'enviarMensagem':
+                $this->enviaMsg($request);
+                break;
+            case 'sair':
+                $this->logoff($request);
+                break;
+            case 'listarAgentesDisponivel':
+                $this->listaAgentesDisponivel();
+                break;
+            case 'finalizarAtendimento':
+                $this->finalizaAtendimento($request);
+                break;
+            case 'listarAtendimentoAgente':
+                $this->listaAtendimentoAgent($request);
+                break;
+            case 'listarMensagem':
+                $this->listaMensagem($request);
+                break;
+            case 'listarPausasAgente':
+                $this->listaPausasAgente($request);
+                break;
+            case 'sairPausa':
+                $this->saiPausa($request);
+                break;
+            case 'entrarPausa':
+                $this->entrarPausa($request);
+                break;
+            case 'transferirAtendimento':
+                $this->transfAtendimento($request);
+                break;
+            case 'marcarMensagemVista':
+                $this->markMessegeRead($request);
+                break;
+            case 'statusAgente':
+                $this->statusAgente($request);
+                break;
+            case 'listarAtendimentosFilas':
+                $this->listarAtendimentosFilas($request);
+                break;
+            case 'listarAtendimentosAbandonado':
+                $this->listarAtendimentosAbandonado($request);
+                break;
+            default:
+                echo json_encode(['status' => '404']);
+                break;
+        }
+    }
+
+    function login($request)
+    {
+        try {
+            $agente = $this->supervisor->findByAgent($request['matricula']);
+            //verifica se existe agente
+            if (empty($agente)) {
+                $this->retorno("Agente n<EFBFBD>o encontrado");
+                return;
+            }
+
+            $filaModel = new Queue();
+            $fila = $filaModel->findQueueById($request['id_fila']);
+            if (empty($fila)) {
+                $this->retorno("Fila n<EFBFBD>o encontrada");
+                return;
+            }
+            $ret = $this->agentController->login(
+                $fila->nome,
+                $request['matricula']
+            );
+            if (is_string($ret)) {
+                $this->retorno($ret);
+                return;
+            }
+            $this->retorno(
+                $ret ? "Logado com sucesso" : "Erro",
+                $ret ? $ret : null
+            );
+        } catch (\Exception $th) {
+            $this->retorno($th->getMessage());
+        }
+        return null;
+    }
+
+    function logoff($request, $valida = true)
+    {
+        try {
+            $agente = $this->supervisor->findAgentByMatricula($request['matricula']);
+            //verifica se existe agente
+            $atends = $this->atendimento->getAtendimentoAbertoByAgente($request['matricula']);
+            if (!$valida) {
+                foreach ($atends as $key => $atendimento) {
+                    $this->sinalisaErroAtendimento(
+                        $request['matricula'],
+                        $atendimento->uniqueid,
+                        $agente->fila,
+                        $atendimento->cliente_id
+                    );
+                }
+            }
+            if (!empty($atends) && $valida) {
+                $this->retorno("Atendimentos em aberto, finalize os atendimentos para fazer logoff");
+                return;
+            }
+            if (empty($agente)) {
+                $this->retorno("Agente n<EFBFBD>o encontrado");
+                return;
+            }
+            $ret = $this->agentController->logoff(
+                $request['matricula'],
+                $valida
+            );
+            if (is_string($ret)) {
+                $this->retorno($ret);
+                return;
+            }
+            $this->retorno(
+                $ret ? "Deslogado com sucesso" : "Erro",
+                $ret ? $ret : null
+            );
+        } catch (\Exception  $th) {
+            $this->retorno($th->getMessage());
+        }
+        return null;
+    }
+
+    function listaAgentesDisponivel()
+    {;
+        try {
+            $param = $this->atendimento->getQuantiAtendimentSimultaneos();
+            $ret = $this->supervisor->listaAgentesDisponivel('LIVRE');
+            $agentes = [];
+            foreach ($ret as $key => $value) {
+                if ($value->countAtendimentos < $param->prm_media_simultaneo) {
+                    array_push($agentes, $value);
+                }
+            }
+            $this->retorno(
+                $agentes ? "Sucesso" : "Nenhum agente disponivel",
+                $agentes ? $agentes : null,
+                $agentes ? $agentes : null
+            );
+        } catch (\Exception  $th) {
+            $this->retorno($th->getMessage());
+        }
+        return null;
+    }
+
+    function finalizaAtendimento($request)
+    {
+        try {
+            $agente = $this->supervisor->findAgentByMatricula($request['matricula']);
+            logger('debug')->info(var_export($agente, true));
+            //verifica se existe agente
+            if (empty($agente)) {
+                $this->retorno("Agente n<EFBFBD>o encontrado");
+                return;
+            }
+            $atendimento = $this->atendimento->findAtendId($request['uniqueid']);
+            //verifica se existe atendimento
+            if (empty($atendimento)) {
+                $this->retorno("Atendimento n<EFBFBD>o encontrado");
+                return;
+            }
+            $event = $this->eventos->findEventFinish($request['uniqueid']);
+            //verifica se o atendimento ja foi finalizado
+            if (!empty($event)) {
+                $this->retorno("Atendimento j<EFBFBD> foi finalizado");
+                return;
+            }
+            $ret = $this->eventos->createEvento(
+                $request['uniqueid'],
+                CONF_EVENT_TIMERMINO_AGENTE,
+                date('Y-m-d H:i:s'),
+                date('Y-m-d H:i:s'),
+                $atendimento->fila,
+                $request['matricula']
+            );
+            $ws = new WsInterface();
+            $ws->enviaMsg($this->enviaActions('Atendimento finalizado', 'finish', $agente->matricula, $request['uniqueid']));
+            $systemController = new SystemMessageController();
+            $provedor = returnChannel($atendimento->context);
+            $systemController->sendMessageSystem(
+                CONF_MOMENT_FINALIZAR_ATENDIMENTO,
+                [],
+                $provedor,
+                $atendimento->cliente_id
+            );
+            $messegeModel = new Message();
+            $messegeModel->addMessage(
+                $request['uniqueid'],
+                $agente->matricula,
+                $agente->matricula,
+                'finish',
+                'Atendimento finalizado',
+                $agente->nome,
+                $atendimento->context,
+                'read'
+            );
+            if ($agente->status == CONF_AGENT_STATUS_INDISPONIVEL) {
+                $atends = $this->atendimento->getAtendimentoAbertoByAgente($request['matricula']);
+                if (empty($atends)) {
+                    $this->agentController->enterPause($request['matricula'], $agente->motivo_pausa);
+                    $ws->enviaMsg($this->enviaActions('Agente em pausa', 'att_status', $agente->matricula, $request['uniqueid']));
+                }
+            }
+            if ($agente->status == CONF_AGENT_STATUS_OCUPADO) {
+                $atendimentosAbertos = $this->atendimento->getAtendimentoAbertoByAgente($agente->matricula);
+                $param = $this->atendimento->getQuantiAtendimentSimultaneos();
+                if (count($atendimentosAbertos) < $param->prm_media_simultaneo) {
+                    $this->supervisor->updateAgent($agente->matricula, CONF_AGENT_STATUS_LIVRE);
+                }
+            }
+
+            $this->retorno(
+                $ret ? "Finalizado com sucesso" : "Erro",
+                $ret ? $ret : null,
+                $ret ? [$ret] : null
+            );
+        } catch (\Exception  $th) {
+            $this->retorno($th->getMessage());
+        }
+        return null;
+    }
+
+    function sinalisaErroAtendimento($matricula, $uniqueid, $fila, $client_id)
+    {
+        try {
+            $ret = $this->eventos->createEvento(
+                $uniqueid,
+                CONF_EVENT_ERRO_ATEND,
+                date('Y-m-d H:i:s'),
+                date('Y-m-d H:i:s'),
+                $fila,
+                $matricula
+            );
+            $atendimento = $this->atendimento->findAtendId($uniqueid);
+            $systemController = new SystemMessageController();
+            $provedor =  returnChannel($atendimento->context);
+            $systemController->sendMessageSystem(
+                CONF_MOMENT_ERRO_ATEND,
+                [],
+                $provedor,
+                $client_id,
+                $fila
+            );
+            $this->retorno(
+                $ret ? "Finalizado com sucesso" : "Erro",
+                $ret ? $ret : null,
+                $ret ? ["id" => $ret] : null
+            );
+        } catch (\Exception  $th) {
+            $this->retorno($th->getMessage());
+        }
+        return null;
+    }
+
+    public function listaFilas()
+    {
+        $queue = new QueueController();
+        $search = $queue->listaAllFilas();
+        $this->retorno(
+            $search ? "Sucesso" : "Erro",
+            $search ? $search : null,
+            $search ? $search : null
+        );
+        return null;
+    }
+
+    public function classificarAtendimento($request)
+    {
+        $agent = $this->agentController->getAgente($request['ramal']);
+
+        if (!$agent) {
+            $msg = "Fa<EFBFBD>a o login para iniciar o atendimento!\n";
+            echo json_encode(['message' => $msg]);
+            return null;
+        }
+
+        /**
+         * VERIFICA CLASSIFICACAO DE ATENDIMENTO
+         */
+        $chamadaSemClassificacao = $this->classificacao->agentClassificacaoPending($agent->matricula, $agent->dac);
+
+        if ($chamadaSemClassificacao) {
+            $classificacaoRegisterReturn = $this->classificacao->agentClassificacaoRegister(
+                $agent->matricula,
+                $agent->dac,
+                $chamadaSemClassificacao,
+                $request['option']
+            );
+            if ($classificacaoRegisterReturn) {
+                echo json_encode(['message' =>  CONF_NAME_REPONSE . " : " . $this->classificacao->message()]);
+                return null;
+            }
+
+            $classificacaoList = $this->classificacao->agentClassificacaoList($agent->dac);
+            echo json_encode(['message' => CONF_NAME_REPONSE . " : " . $classificacaoList]);
+            return null;
+        }
+        echo json_encode(['status' => "false"]);
+        return null;
+    }
+
+    public function enviaMsg($request)
+    {
+        try {
+            $mensagem = $request['event']['mensagem'];
+            $contact = $request['event']['contact'];
+            $status = $this->atendimento->getStatusAtendimento($mensagem['uniqueid']);
+            if ($status->evento == CONF_EVENT_START) {
+                $provider = returnChannel($mensagem['media']);
+                $modelMensagem = new Message();
+                $msgTexto =  $contact['name'] . ': ' . $this->validaPalavroes($mensagem['content']);
+                if ($mensagem['type'] == 'text') {
+                    $retuno = $provider->enviarMsg(
+                        $mensagem['dst'],
+                        $msgTexto,
+                        false
+                    );
+                } else {
+                    $anmeArquivo = CONF_PATH_FILES . $mensagem['id_provedor'];
+                    $texto = base64_decode($mensagem['content']);
+                    file_put_contents($anmeArquivo, $texto);
+                    $provider->convertWavToMp3($anmeArquivo);
+                    $retuno = $provider->enviarMedia(
+                        $mensagem['dst'],
+                        CONF_MIDDLEWARE_LINKUPLOAD .
+                            $mensagem['id_provedor'] . '/' .
+                            base64_encode($mensagem['mimetype']),
+                        $mensagem['type'],
+                        $mensagem['file_name']
+                    );
+                }
+                $modelMensagem->addMessage(
+                    $mensagem['uniqueid'],
+                    $contact['number'],
+                    $mensagem['dst'],
+                    $mensagem['type'],
+                    $mensagem['type'] == 'text' ? $msgTexto : $mensagem['id_provedor'],
+                    $contact['name'],
+                    $mensagem['media'],
+                    $mensagem['status'],
+                    $mensagem['mimetype'],
+                    $mensagem['file_name'],
+                    $mensagem['id_provedor']
+                );
+                $this->retorno(
+                    $retuno ? "Sucesso" : "Erro",
+                    $retuno ? $retuno : null,
+                    $retuno ? [["message" => $retuno]] : null
+                );
+            } else {
+                $this->retorno('Atendimento j<EFBFBD> foi finalizado');
+            }
+
+            return;
+        } catch (\Exception  $th) {
+            $this->retorno($th->getMessage());
+            return;
+        }
+    }
+
+    function retorno($mensagem, $status = null, $dados = null)
+    {
+        //{ "status": "success", "message": "register created!", "data": [ "id": 20 ] }
+        $data = [];
+        $data['message'] = utf8_encode($mensagem);
+
+        if (!empty($status)) {
+            $data['status'] = "success";
+        } else {
+            $data['status'] = "error";
+        }
+        if (!empty($dados)) {
+            $data['data'] = $dados;
+        }
+
+        echo json_encode($data);
+    }
+
+    function listaAtendimentoAgent($request)
+    {
+        try {
+            if ($request['matricula']) {
+                $agente = $this->supervisor->findAgentByMatricula($request['matricula']);
+                //verifica se existe agente
+                if (empty($agente)) {
+                    $this->retorno("Agente n<EFBFBD>o encontrado");
+                    return;
+                }
+            }
+            $ret = $this->atendimento->findAtendAgent($request['matricula'], $request['quantidade']);
+            $data = [];
+            $data['message'] = utf8_encode("Sucesso");
+            $data['status'] = "success";
+            $data['data'] = $ret;
+            echo json_encode($data);
+            return null;
+        } catch (\Exception  $th) {
+            $this->retorno($th->getMessage());
+            return;
+        }
+    }
+
+    function listaMensagem($request)
+    {
+        try {
+            $atend = $this->atendimento->findAtendId($request['uniqueid']);
+            //verifica se existe agente
+            if (empty($atend)) {
+                $this->retorno("N<EFBFBD>o existe atendimento para esse uniqueid");
+                return;
+            }
+            $messageModel = new Message();
+            $retunr = $messageModel->findMessageByUniqueid($request['uniqueid']);
+            $mensagenss = [];
+            foreach ($retunr as $key => $value) {
+                $mensagem = [];
+                $mensagem["event"] = [
+                    "type" => $value->type == 'finish' ? 'actions' : "mensagem",
+                    "contact" => [
+                        "name" => utf8_encode($value->profile_name),
+                        "number" => $value->src,
+                    ],
+                    "mensagem" => [
+                        "type" => $value->type,
+                        "content" => utf8_encode($value->content),
+                        "id_provedor" => $value->id_provedor,
+                        "dst" => $value->dst,
+                        "uniqueid" => $value->uniqueid,
+                        "media" => $value->media,
+                        "file_name" => utf8_encode($value->file_name),
+                        "datetime" =>  $value->msg_date,
+                        "status" => $value->status,
+                        'mimetype' => $value->mimetype
+                    ]
+                ];
+                array_push($mensagenss, $mensagem);
+            }
+            $data = [];
+            $data['message'] = utf8_encode("Sucesso");
+            $data['status'] = "success";
+            $data['data'] = $mensagenss;
+            echo json_encode($data);
+            return;
+        } catch (\Exception  $th) {
+            $this->retorno($th->getMessage());
+            return;
+        }
+    }
+
+    function listaPausasAgente($request)
+    {
+        $agente = $this->supervisor->findAgentByMatricula($request['matricula']);
+        //verifica se existe agente
+        if (empty($agente)) {
+            $this->retorno("Agente n<EFBFBD>o encontrado");
+            return null;
+        }
+        $param = $this->parametros->findProtocolByParams();
+        if (false) {
+            $ret = $this->pausasModel->findPauseByGroupUser($request['matricula']);
+        } else {
+            $ret = $this->pausasModel->findAllPause();
+        }
+        foreach ($ret as $key => $value) {
+            $ret[$key] = removeAcentosArray((array) $value);
+        }
+
+        $this->retorno(
+            $ret ? "Sucesso" : "Erro",
+            $ret ? $ret : null,
+            $ret ? $ret : null
+        );
+        return null;
+    }
+
+    function entrarPausa($request)
+    {
+        $ws = new WsInterface();
+        $agente = $this->supervisor->findAgentByMatricula($request['matricula']);
+        //verifica se existe agente
+        if (empty($agente)) {
+            $this->retorno("Agente n<EFBFBD>o encontrado");
+            return;
+        }
+        $pausa = $this->pausasModel->findPauseById($request['id_pausa']);
+        if (empty($pausa)) {
+            $this->retorno("Pausa n<EFBFBD>o encontrado");
+            return;
+        }
+        if ($agente->status == CONF_AGENT_STATUS_PAUSA || $agente->status == CONF_AGENT_STATUS_INDISPONIVEL) {
+            $this->retorno('Agente precisa estar livre para entrar em pausa!');
+            return;
+        }
+        $atends = $this->atendimento->getAtendimentoAbertoByAgente($request['matricula']);
+        if (!empty($atends)) {
+            $ret = $this->agentController->indisponivelAtendimento($request['matricula'],  $pausa->motivo);
+            if (is_string($ret)) {
+                $this->retorno($ret);
+            } else {
+                $ws->enviaMsg($this->enviaActions('Agente em pausa', 'att_status', $agente->matricula));
+                $this->retorno(
+                    "Agente em 'indisponivel'",
+                    $ret
+                );
+            }
+            return;
+        }
+        $ret = $this->agentController->enterPause($request['matricula'], $pausa->motivo);
+        $ws->enviaMsg($this->enviaActions('Agente em pausa', 'att_status', $agente->matricula));
+        $this->retorno(
+            $ret ? "Agente em 'pausa'" : "Erro",
+            $ret ? $ret : null
+        );
+        return null;
+    }
+
+    function saiPausa($request)
+    {
+        $ws = new WsInterface();
+        $agente = $this->supervisor->findAgentByMatricula($request['matricula']);
+        //verifica se existe agente
+        if (empty($agente)) {
+            $this->retorno("Agente n<EFBFBD>o encontrado");
+            return;
+        }
+        $ret = $this->agentController->exitPause($request['matricula']);
+        if (is_string($ret)) {
+            $this->retorno($ret);
+        } else {
+            $ws->enviaMsg($this->enviaActions('Agente em pausa', 'att_status', $agente->matricula));
+            $this->retorno(
+                "Agente 'livre'",
+                $ret
+            );
+        }
+        return;
+    }
+
+    function transfAtendimento($request)
+    {
+        $retunr = $this->agentController->transfer(
+            $request['matricula_origem'],
+            $request['matricula_destino'],
+            $request['uniqueid']
+        );
+        if (is_string($retunr)) {
+            $this->retorno($retunr);
+        } else {
+            $this->retorno(
+                $retunr ? "Sucesso" : "Erro",
+                $retunr ? $retunr : null
+            );
+        }
+        return null;
+    }
+    function markMessegeRead($request)
+    {
+        $atend = $this->atendimento->findAtendId($request['uniqueid']);
+        //verifica se existe agente
+        if (empty($atend)) {
+            $this->retorno("N<EFBFBD>o existe atendimento para esse uniqueid");
+            return;
+        }
+        $modelMensagem = new Message();
+        $ret = $modelMensagem->markMessege($request['uniqueid'], 'read');
+        $this->retorno(
+            $ret ? "Sucesso" : "Erro",
+            $ret ? $ret : null
+        );
+        return null;
+    }
+    function statusAgente($request)
+    {
+        try {
+            $agente = $this->supervisor->findAgentByMatricula($request['matricula']);
+            //verifica se existe agente
+            if (empty($agente)) {
+                $this->retorno("Agente n<EFBFBD>o encontrado");
+                return;
+            }
+            $this->supervisor->updateAgent($agente->matricula, $agente->status, $agente->motivo_pausa);
+            $ret = $this->supervisor->statusAgente($request['matricula']);
+            $ret = removeAcentosArray((array) $ret);
+            $this->retorno(
+                $ret ? "Sucesso" : "Erro",
+                $ret ? $ret : null,
+                $ret ? [$ret] : null
+            );
+        } catch (\Exception  $th) {
+            $this->retorno($th->getMessage());
+        }
+    }
+
+    function enviaActions($msg,  $tipo, $destino, $uniqueid = null)
+    {
+        try {
+            $mensagem = [];
+            $mensagem["event"] = [
+                "type" => 'actions',
+                "contact" => [
+                    "name" => 'Sistema',
+                    "number" => '0'
+                ],
+                "mensagem" => [
+                    "type" => $tipo,
+                    "dst" => $destino,
+                    "uniqueid" => $uniqueid,
+                    "content" => utf8_encode($msg)
+                ],
+            ];
+            return json_encode($mensagem);
+        } catch (\Exception  $th) {
+            logger('monitora')->info($th->getMessage());
+        }
+    }
+
+    public function validaPalavroes($msg)
+    {
+        try {
+            $palavroes = new ListaNegraPalavras();
+            $palavras = $palavroes->getAll();
+            foreach ($palavras as $key => $value) {
+                $pattern = "/\b($value->palavra)\b/i";
+                $msg = preg_replace($pattern, '*' . str_repeat('*', strlen($value->palavra)) . '*', $msg);
+            }
+        } catch (\Exception  $th) {
+            logger('telegram')->info(print_r($th, true), true);
+        }
+        return $msg;
+    }
+
+    public function listarAtendimentosFilas($request)
+    {
+        try {
+            $filaModel = new Queue();
+            $fila = $filaModel->findQueueById($request['id_fila']);
+            if (empty($fila)) {
+                $this->retorno("Fila n<EFBFBD>o encontrada");
+                return;
+            }
+            $retunr = $this->atendimento->getAtendFila($fila->nome);
+            $data = [];
+            $data['message'] = utf8_encode("Sucesso");
+            $data['status'] = "success";
+            $data['data'] = $retunr;
+            echo json_encode($data);
+            return null;
+        } catch (\Exception $th) {
+            return $this->retorno($th->getMessage());
+        }
+    }
+
+    public function listarAtendimentosAbandonado($request)
+    {
+        try {
+            $filaModel = new Queue();
+            if ($request['id_fila']) {
+                $fila = $filaModel->findQueueById($request['id_fila']);
+                if (empty($fila)) {
+                    $this->retorno("Fila n<EFBFBD>o encontrada");
+                    return;
+                }
+            }
+            $retunr = $this->atendimento->getAtendAbandonado($fila->nome);
+            $data = [];
+            $data['message'] = utf8_encode("Sucesso");
+            $data['status'] = "success";
+            $data['data'] = $retunr;
+            echo json_encode($data);
+            return null;
+        } catch (\Exception $th) {
+            return $this->retorno($th->getMessage());
+        }
+    }
+}

app/Middleware/ApiInfo.php

@@ -0,0 +1,38 @@
+<?php
+
+namespace app\Middleware;
+
+use app\Interfaces\IApi;
+
+
+class ApiInfo implements IApi
+{
+    function router($rota, $request)
+    {
+        $this->showConf();
+    }
+    function retorno($mensagem, $status = null, $dados = null)
+    {
+        //{ "status": "success", "message": "register created!", "data": [ "id": 20 ] }
+        $data = [];
+        $data['message'] = utf8_encode($mensagem);
+
+        if (!empty($status)) {
+            $data['status'] = "success";
+        } else {
+            $data['status'] = "error";
+        }
+        if (!empty($dados)) {
+            $data['data'] = $dados;
+        }
+        echo json_encode($data);
+    }
+
+    function showConf()
+    {
+        $dados['version_system'] = INFO_VERSION_SYSTEM;
+        $dados['conf_db_host'] = CONF_DB_HOST;
+        $dados['conf_db_port'] = CONF_DB_PORT;
+        $this->retorno('Sucesso', "success", [$dados]);
+    }
+}

app/Middleware/ApiSupervisor.php

@@ -0,0 +1,64 @@
+<?php
+
+namespace app\Middleware;
+
+use app\Interfaces\IApi;
+use app\Models\SupervisorModel;
+
+
+class ApiSupervisor implements IApi
+{
+    /** @var SupervisorModel $supervisor model de supervisor */
+    protected $supervisor;
+
+    public function __construct()
+    {
+        $this->supervisor = new SupervisorModel();
+    }
+
+    function router($rota, $request)
+    {
+        switch ($rota) {
+            case 'listarAgentesDisponivel':
+                $this->listaAgentesDisponivel();
+                break;
+            default:
+                echo json_encode(['status' => '404']);
+                break;
+        }
+    }
+    function listaAgentesDisponivel()
+    {
+        try {
+            $ret = $this->supervisor->listaAgentesDisponivel();
+            $agentes = [];
+            foreach ($ret as $key => $value) {
+                array_push($agentes, $value);
+            }
+            $this->retorno(
+                $agentes ? "Sucesso" : "Nenhum agente disponivel",
+                $agentes ? $agentes : null,
+                $agentes ? $agentes : null
+            );
+        } catch (\Exception  $th) {
+            $this->retorno($th->getMessage());
+        }
+        return null;
+    }
+
+    function retorno($mensagem, $status = null, $dados = null)
+    {
+        //{ "status": "success", "message": "register created!", "data": [ "id": 20 ] }
+        $data = [];
+        $data['message'] = utf8_encode($mensagem);
+        if (!empty($status)) {
+            $data['status'] = "success";
+        } else {
+            $data['status'] = "error";
+        }
+        if (!empty($dados)) {
+            $data['data'] = $dados;
+        }
+        echo json_encode($data);
+    }
+}

app/Middleware/Middleware.php

@@ -3,12 +3,10 @@
 namespace app\Middleware;
 
 use app\Core\CoreMedia;
-use app\Core\Telegram;
 use app\Middleware\Http;
+use app\Middleware\ApiAgente;
 use app\Providers\WebHeader;
-use app\Core\WhatsApp;
-use app\Providers\ApiTelegram;
-use app\Providers\Positus;
+use app\Providers\Whatsapp;
 
 /**
  * Description of WppController
@@ -18,7 +16,7 @@ use app\Providers\Positus;
 class Middleware extends Http
 {
 
-    /** @var return Positus request */
+    /** @var array request */
     private $request;
 
     /** @class WebHeader */
@@ -31,6 +29,7 @@ class Middleware extends Http
     {
         $this->link = $config['LINK_UPLOAD'];
         $this->header = new WebHeader($config);
+        $this->api();
         $this->hook();
     }
 
@@ -38,41 +37,51 @@ class Middleware extends Http
      * Start API headers
      * @param array $config
      */
-    public function api()
+    public function api($contentType = "application/json; charset=UTF-8")
     {
-        $this->header->API();
+        $this->header->API($contentType);
     }
 
     /**
-     * Redirect request to Media Social
+     * Redirect request to media Social
      * @return null
      */
     private function router()
     {
         $coremedia = new CoreMedia();
+        $apiAgente = new ApiAgente();
+        $apiInfo = new ApiInfo();
+        $apiSupervisor = new ApiSupervisor();
         $this->baseUri();
-        // logger('telegram')->info(print_r($this->request, true), true);
-        $data = [
-            "REQUEST" => $this->request,
-            "HOST" => $this->getLink(),
-            "DOWNLOAD" => $this->download()
-        ];
-
         switch (strtolower($this->param()[1])) {
             case 'whatsapp':
-                $file = $coremedia->inicia($data, new Positus());
-                if ($file) {
-                    $this->download($file);
-                }
-                echo json_encode(['success' => true]);
-                return null;
-
-            case 'telegram':
-                $file = $coremedia->inicia($data, new ApiTelegram());
-                echo json_encode(['success' => $this->request]);
+                $provedor = new Whatsapp();
+                $coremedia->inicia($this->request, $provedor);
+                $this->api($provedor->getContentType());
+                echo '';
                 return null;
+            case 'api':
+                $this->api();
+                switch ($this->param()[2]) {
+                    case 'agente':
+                        $apiAgente->router($this->param()[3], $this->request);
+                        return null;
+                    case 'supervisor':
+                        $apiSupervisor->router($this->param()[3], $this->request);
+                        return null;
+                    default:
+                        echo 'erro';
+                }
+            case 'link':
+                $this->api();
+                $this->header->fileTransfer($this->param()[2], CONF_PATH_FILES . $this->param()[2], base64_decode($this->param()[3]));
+                exit(0);
+            case 'info':
+                $apiInfo->router($this->param()[3], $this->request);
+                exit(0);
             default:
                 $this->header->redirect();
+                exit(0);
         }
     }
 
@@ -82,7 +91,6 @@ class Middleware extends Http
     private function hook()
     {
         $this->request = file_get_contents('php://input');
-        $this->request = json_decode($this->request, true);
         $this->router();
     }
 

app/Models/Agent.php

@@ -2,7 +2,6 @@
 
 namespace app\Models;
 
-use app\Core\Connect;
 use app\Core\Model;
 
 /**
@@ -28,25 +27,20 @@ class Agent extends Model
         return $this->read($this->query, ['number' => $number])->fetch();
     }
 
-    public function findAllAgentes($media = ['TELEGRAM', 'WHATSAPP'], $queue = null)
+    public function findAllAgentes($media = ['TELEGRAM', 'whatsapp'], $queue = null)
     {
-        try {
-            $data = [];
-            $this->query = "SELECT * FROM " . self::SUPERVISOR_AGENTE . " WHERE 1=1 ";
-            $this->query .=  sprintf(" AND sala_1 in(%s) ", whereIn($media));
-            if ($queue) {
-                $this->query .=  " AND dac = :queue ";
-                $data['queue'] = $queue;
-            }
-            $ret = $this->read($this->query, $data);
-            if ($ret) {
-                return $ret->fetchAll();
-            } else {
-                return [];
-            }
-        } catch (\Throwable $th) {
-            Connect::setInstance(null);
-            logger('testeOff')->info(gettype(Connect::getInstance()), debug_backtrace());
+
+        $data = [];
+        $this->query = "SELECT * FROM " . self::SUPERVISOR_AGENTE . " WHERE 1=1 ";
+        $this->query .=  sprintf(" AND sala_1 in(%s) ", whereIn($media));
+        if ($queue) {
+            $this->query .=  " AND dac = :queue ";
+            $data['queue'] = $queue;
+        }
+        $ret = $this->read($this->query, $data);
+        if ($ret) {
+            return $ret->fetchAll();
+        } else {
             return [];
         }
     }
@@ -88,8 +82,8 @@ class Agent extends Model
         $data['queue'] = $queue;
         $data['status'] = $status;
         $data['evento'] = implode(',', [
-            CONF_EVENT_WHATSAPP_TIMERMINO_CLIENTE,
-            CONF_EVENT_WHATSAPP_TIMERMINO_AGENTE
+            CONF_EVENT_TIMERMINO_CLIENTE,
+            CONF_EVENT_TIMERMINO_AGENTE
         ]);
 
         if ($orderBy && $orderByType) {

app/Models/Atendimento.php

@@ -0,0 +1,182 @@
+<?php
+
+namespace app\Models;
+
+use app\Core\Connect;
+use app\Core\Model;
+
+class Atendimento extends Model
+{
+    private $evento = 'md_evento';
+    private $atendimento = 'md_atendimento';
+
+    public function getAtendimentoByCliente($cliente_id, $evento = 'EMESPERA')
+    {
+        $this->query = "SELECT ma.*, me.fila as fila FROM {$this->atendimento} ma
+                        INNER JOIN {$this->evento} me
+                            ON ma.uniqueid = me.uniqueid
+                        WHERE ma.cliente_id = :cliente_id 
+                            AND (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) = :evento";
+        return $this->read($this->query, ['cliente_id' => $cliente_id, 'evento' => $evento])->fetch();
+    }
+
+    public function getStatusAtendimento($uniqueid)
+    {
+        $this->query = "SELECT evento FROM md_evento WHERE uniqueid = :uniqueid ORDER BY id DESC LIMIT 1";
+        return $this->read($this->query, ['uniqueid' => $uniqueid])->fetch();
+    }
+
+    public function findAtendId($uniqueid)
+    {
+        $this->query = "SELECT ma.*, me.fila as fila FROM {$this->atendimento} ma
+                        INNER JOIN {$this->evento} me
+                            ON ma.uniqueid = me.uniqueid
+                        WHERE ma.uniqueid = :uniqueid ";
+        return $this->read($this->query, ['uniqueid' => $uniqueid])->fetch();
+    }
+
+    public function getAtendimentoByEvento($fila, $evento = 'EMESPERA')
+    {
+        $this->query = "SELECT ma.* FROM {$this->atendimento} ma 
+                        INNER JOIN {$this->evento} me
+                            ON ma.uniqueid = me.uniqueid 
+                        WHERE (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) = :evento
+                            AND me.fila = :fila";
+        return $this->read($this->query, ['evento' => $evento, 'fila' => $fila])->fetchAll();
+    }
+
+    public function findAtendAgent($matricula, $quantidade = 10)
+    {
+        $data = [];
+        $this->query = "SELECT ma.*,
+                        ma.nome AS profile_name,
+                        ppr.protocolo as protocolo,
+                        (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) AS evento,
+                        CASE
+                            WHEN (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) = 'START' THEN 1
+                            ELSE 0
+                        END AS status
+                        FROM {$this->atendimento} ma 
+                        INNER JOIN pbx_protocolo_reg ppr ON ma.uniqueid = ppr.uniqueid  ";
+        if ($matricula) {
+            $this->query .= " WHERE ma.matricula = :matricula ";
+            $data['matricula'] = $matricula;
+        }
+        if (empty($quantidade)) {
+            $data['quantidade'] = 10;
+        } else {
+            $data['quantidade'] = $quantidade;
+        }
+
+        $this->query .= " ORDER BY status DESC, data_reg DESC
+                            LIMIT :quantidade ";
+
+        return $this->read($this->query, $data)->fetchAll();
+    }
+
+    public function findAtenEmAberto($cliente_id = null)
+    {
+        $this->query = "SELECT ma.* FROM {$this->atendimento} ma
+                        WHERE (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) = 'START'
+                            AND ma.matricula notnull ";
+        $data = [];
+        if ($cliente_id) {
+            $data['cliente_id'] = $cliente_id;
+            $this->query .= 'AND ma.cliente_id = :cliente_id';
+            return $this->read($this->query, $data)->fetch();
+        }
+        return $this->read($this->query, $data)->fetchAll();
+    }
+
+    public function getAtendimentoAbertoByAgente($matricula)
+    {
+        $this->query = "SELECT ma.* FROM {$this->atendimento} ma
+        WHERE (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) = 'START'
+            AND ma.matricula = :matricula ";
+        return $this->read($this->query, ['matricula' => $matricula])->fetchAll();
+    }
+
+    // public function getAtendFila($fila, $evento = 'LOST_CONNECTION')
+    // {
+    //     $this->query = "SELECT ma.*, me.fila as fila FROM {$this->atendimento} ma 
+    //                     INNER JOIN {$this->evento} me
+    //                         ON ma.uniqueid = me.uniqueid 
+    //                     WHERE me.evento = :evento
+    //                         AND me.fila = :fila 
+    //                         AND (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) = 'LOST_CONNECTION' ";
+    //     return $this->read($this->query, ['evento' => $evento, 'fila' => $fila])->fetchAll();
+    // }
+    public function getAtendFila($fila)
+    {
+        $this->query = "SELECT ma.*, me.fila as fila FROM {$this->atendimento} ma 
+                        INNER JOIN {$this->evento} me
+                            ON ma.uniqueid = me.uniqueid 
+                            AND me.evento IN('EMESPERA', 'LOST_CONNECTION') 
+                        WHERE  me.fila = :fila 
+                            AND (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) IN('EMESPERA', 'LOST_CONNECTION') ";
+        return $this->read($this->query, ['fila' => $fila])->fetchAll();
+    }
+
+    public function getAtendAbandonado($fila = null)
+    {
+        $data = [];
+        $this->query = "SELECT ma.*, me.fila as fila FROM {$this->atendimento} ma 
+                        INNER JOIN {$this->evento} me
+                            ON ma.uniqueid = me.uniqueid 
+                            AND me.evento = 'ABANDON'
+                        WHERE (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) = 'ABANDON' 
+                            AND ma.data_reg >= CURRENT_DATE ";
+        if ($fila) {
+            $this->query .= ' AND me.fila = :fila';
+            $data['fila'] = $fila;
+        }
+        return $this->read($this->query, $data)->fetchAll();
+    }
+
+    public function createAtendimento($matricula, $cliente_id, $direcao, $context, $nome)
+    {
+        $unique = uniqid('', true);
+        $this->query = "INSERT INTO {$this->atendimento} (
+                            matricula,
+                            cliente_id,
+                            direcao,
+                            uniqueid,
+                            context,
+                            nome) 
+                        VALUES(
+                            :matricula,
+                            :cliente_id,
+                            :direcao,
+                            :uniqueid,
+                            :context,
+                            :nome);";
+
+        $data['uniqueid'] = $unique;
+        $data['matricula'] = $matricula;
+        $data['cliente_id'] = $cliente_id;
+        $data['direcao'] = $direcao;
+        $data['context'] = $context;
+        $data['nome'] = $nome;
+
+        $return = $this->create($this->query, $data);
+        if ($return) {
+            return $unique;
+        }
+
+        return $return;
+    }
+
+    public function updAtendimento($uniqueid, $matricula)
+    {
+        $this->query = "UPDATE {$this->atendimento} SET matricula = :matricula WHERE uniqueid = :uniqueid;";
+        $data['matricula'] = $matricula;
+        $data['uniqueid'] = $uniqueid;
+        return $this->update($this->query, $data);
+    }
+
+    public function getQuantiAtendimentSimultaneos()
+    {
+        $this->query = "SELECT prm_media_simultaneo FROM pbx_parametros LIMIT 1";
+        return $this->read($this->query)->fetch();
+    }
+}

app/Models/EventQueue.php

@@ -58,6 +58,6 @@ class EventQueue extends Model
         $this->query = "SELECT * FROM " . self::TABLE . " 
                             WHERE evento = :evento 
                             AND fila = :fila ";
-        return $this->read($this->query, ['fila' => $queue, 'evento' => CONF_EVENT_WHATSAPP_ESPERA]);
+        return $this->read($this->query, ['fila' => $queue, 'evento' => CONF_EVENT_ESPERA]);
     }
-}
+}

app/Models/Evento.php

@@ -0,0 +1,50 @@
+<?php
+
+namespace app\Models;
+
+use app\Core\Model;
+
+class Evento extends Model
+{
+    private $evento = 'md_evento';
+
+    public function createEvento($uniqueid, $evento, $data_evento, $data_reg,  $fila = null, $matricula = null)
+    {
+        $this->query = "INSERT INTO {$this->evento} (uniqueid,
+                            evento,
+                            data_evento,
+                            data_reg,
+                            fila,
+                            matricula ) 
+                        VALUES(:uniqueid,
+                            :evento,
+                            :data_evento,
+                            :data_reg,
+                            :fila,
+                            :matricula );";
+
+        $data['uniqueid'] = $uniqueid;
+        $data['evento'] = $evento;
+        $data['data_evento'] = $data_evento;
+        $data['data_reg'] = $data_reg;
+        $data['fila'] = $fila;
+        $data['matricula'] = $matricula;
+
+        $return = $this->create($this->query, $data);
+        return $return;
+    }
+
+    public function findEventFinish($uniqueid)
+    {
+        $this->query = "SELECT * FROM {$this->evento}  
+                        WHERE uniqueid = :uniqueid 
+                            AND evento in ('COMPLETE_AGENT', 'COMPLETE_AGENT');";
+        return $this->read($this->query, ['uniqueid' => $uniqueid])->fetch();
+    }
+
+    public function getStatusAtendimento($uniqueid)
+    {
+        $this->query = "SELECT evento FROM {$this->evento} WHERE uniqueid = :uniqueid ORDER BY id DESC LIMIT 1";
+        return $this->read($this->query, ['uniqueid' => $uniqueid])->fetch();
+    }
+}

app/Models/Message.php

@@ -1,6 +1,7 @@
 <?php
 
 namespace app\Models;
+
 use app\Core\Model;
 
 /**
@@ -11,18 +12,48 @@ use app\Core\Model;
 class Message extends Model
 {
 
-    const MESSAGE = "pbx_message_wpp";
+    const MESSAGE = "md_message";
 
-    public function addMessage($uniqueid, $src, $dst, $tipo, $conteudo, $nome)
+    public function addMessage($uniqueid, $src, $dst, $tipo, $content, $profile_name, $media, $status, $mimetype = null, $file_name = null, $id_provedor = null)
     {
-        $this->query = "INSERT INTO " . self::MESSAGE . " (uniqueid, src, dst, type, content, profile_name) VALUES(:uniqueid, :src, :dst, :type, :content, :profile_name);";
-        return $this->create($this->query, ['uniqueid' =>  $uniqueid, 'src' => $src, 'dst' => $dst, 'type' => $tipo, 'content' => utf8_decode($conteudo), 'profile_name' => utf8_decode($nome)]);
+        if ($uniqueid) {
+            $this->query = "INSERT INTO " . self::MESSAGE . " (uniqueid, src, dst, type, content, profile_name, media, status, mimetype, file_name, id_provedor)
+         VALUES(:uniqueid, :src, :dst, :type, :content, :profile_name, :media, :status, :mimetype, :file_name, :id_provedor);";
+            return $this->create($this->query, [
+                'uniqueid' =>  $uniqueid,
+                'src' => $src,
+                'dst' => $dst,
+                'type' => $tipo,
+                'content' => utf8_decode($content),
+                'profile_name' => utf8_decode($profile_name),
+                'media' => $media,
+                'status' => $status,
+                'id_provedor' => $id_provedor,
+                'file_name' => $file_name,
+                'mimetype' => $mimetype
+            ]);
+        } else {
+            logger('debug')->info(print_r([
+                'uniqueid' =>  $uniqueid,
+                'src' => $src,
+                'dst' => $dst,
+                'type' => $tipo,
+                'content' => utf8_decode($content),
+                'profile_name' => utf8_decode($profile_name),
+                'media' => $media,
+                'status' => $status,
+                'id_provedor' => $id_provedor,
+                'file_name' => $file_name,
+                'mimetype' => $mimetype
+            ], true));
+            return null;
+        }
     }
 
     public function findMessageByUniqueid($uniqueid)
     {
-        $this->query = "SELECT * FROM " . self::MESSAGE . " WHERE uniqueid = :uniqueid ORDER BY msg_date ASC";
-        return $this->read($this->query, ['uniqueid' => $uniqueid])->fetch();
+        $this->query = "SELECT * FROM " . self::MESSAGE . " WHERE uniqueid = :uniqueid ORDER BY id";
+        return $this->read($this->query, ['uniqueid' => $uniqueid])->fetchAll();
     }
 
     public function findMessageByNumber($number)
@@ -37,4 +68,18 @@ class Message extends Model
         $this->query .= " ORDER BY msg_date DESC LIMIT 1";
         return $this->read($this->query, ['uniqueid' => $uniqueid])->fetch();
     }
-}
+    public function markMessege($uniqueid, $status)
+    {
+        $this->query = "UPDATE " . self::MESSAGE . " SET status = :status WHERE uniqueid = :uniqueid;";
+        $data['uniqueid'] = $uniqueid;
+        $data['status'] = $status;
+        return $this->update($this->query, $data);
+    }
+
+    public function getNameCliente($uniqueid, $cliente_id)
+    {
+        $this->query = "SELECT profile_name FROM md_message mm WHERE uniqueid = :uniqueid AND src = :cliente_id LIMIT 1";
+
+        return $this->read($this->query, ['uniqueid' => $uniqueid, 'cliente_id' => $cliente_id])->fetch();
+    }
+}

app/Models/Parametros.php

@@ -1,19 +1,22 @@
 <?php
 
-    namespace app\Models;
-    use app\Core\Model;
+namespace app\Models;
 
-    /**
-     * Description of EventQueue
-     *
-     * @author root
-     */
-    class Parametros extends Model {
+use app\Core\Model;
 
-        const TABLE = 'pbx_parametros';
+/**
+ * Description of EventQueue
+ *
+ * @author root
+ */
+class Parametros extends Model
+{
 
-        public function findProtocolByParams($uniqueid){
-            $this->query = "SELECT prm_agente_proto, prm_use_proto_parceiro FROM " . self::TABLE . "  WHERE id = :id;";
-            return $this->read($this->query, ['id' => 1])->fetch();
-        }
-    }
+    const TABLE = 'pbx_parametros';
+
+    public function findProtocolByParams()
+    {
+        $this->query = "SELECT prm_agente_proto, prm_use_proto_parceiro, prm_pausa_grupo, prm_media_simultaneo FROM " . self::TABLE . "  WHERE id = :id;";
+        return $this->read($this->query, ['id' => 1])->fetch();
+    }
+}

app/Models/Pause.php

@@ -18,10 +18,16 @@ class Pause extends Model
 
     public function findPauseByName($name)
     {
-        $this->query = "SELECT * FROM " . self::TABLE . " WHERE upper(motivo) = :name";
+        $this->query = "SELECT * FROM " . self::TABLE . " WHERE upper(motivo) = :name ";
         return $this->read($this->query, ['name' => strtoupper($name)])->fetch();
     }
 
+    public function findPauseById($id)
+    {
+        $this->query = "SELECT * FROM " . self::TABLE . " WHERE id = :id";
+        return $this->read($this->query, ['id' => strtoupper($id)])->fetch();
+    }
+
     public function addEventoPauseAgent($matricula, $ramal, $idMotivo, $idDac, $produtiva, $flag = 1)
     {
         $this->query = "INSERT INTO  " . self::EVENTO_AGENTE . " (matricula, ramal, id_dac, id_motivo_pausa, flag, pausa_produtiva, entrada_pausa, saida_pausa) 
@@ -41,11 +47,27 @@ class Pause extends Model
         );
     }
 
+    public function addEventoIndisponivelAgent($matricula, $ramal, $idDac)
+    {
+        $this->query = "INSERT INTO  " . self::EVENTO_AGENTE . " (matricula, ramal, id_dac, entrada_indisponivel, saida_indisponivel) 
+        VALUES(:matricula, :ramal, :id_dac, :entrada_indisponivel, :saida_indisponivel);";
+        return $this->create(
+            $this->query,
+            [
+                'matricula' => $matricula,
+                'ramal' => $ramal,
+                'id_dac' => $idDac,
+                'entrada_indisponivel' => 'now()',
+                'saida_indisponivel' => 'now()'
+            ]
+        );
+    }
+
     public function updateEventoOutPause($matricula, $dac, $flag = 2)
     {
         $this->query = "UPDATE " . self::EVENTO_AGENTE . " SET saida_pausa = :saida_pausa, flag = :flag WHERE matricula = :matricula AND id_dac = :id_dac
                     AND entrada_pausa = (SELECT MAX(entrada_pausa) FROM " . self::EVENTO_AGENTE . " WHERE matricula = :matricula AND id_dac = :id_dac);";
-        return $this->update($this->query, ['saida_pausa' => 'now()', 'flag' => $flag, 'matricula' => $matricula, 'id_dac' => $dac, 'entrada_pausa']);
+        return $this->update($this->query, ['saida_pausa' => 'now()', 'flag' => $flag, 'matricula' => $matricula, 'id_dac' => $dac]);
     }
 
     public function findGroupPause()
@@ -56,14 +78,15 @@ class Pause extends Model
 
     public function findPauseByGroupUser($matricula, $active = true)
     {
-        $this->query = "SELECT d.id, d.motivo, d.produtiva, d.flag, d.tempo_alerta 
+        $this->query = "SELECT DISTINCT d.id, d.motivo, d.produtiva, d.flag, d.tempo_alerta 
                             FROM pbx_usuarios a
                             INNER JOIN pbx_grupo_usuario b ON a.id = b.user_id
                             INNER JOIN pbx_pausa_grupo_usuario c ON c.gp_id  = b.gp_id
                             INNER JOIN pbx_motivos_pausas d ON d.id = c.id
-                            WHERE matricula = :matricula ";
+                            WHERE matricula = :matricula 
+                            AND d.motivo NOT IN('login','ausente','RECUSADA') ";
         if ($active) {
-            $this->query .= " AND flag = :flag";
+            $this->query .= " AND d.flag = :flag";
             $data['flag'] = 1;
         }
         $data['matricula'] = $matricula;
@@ -74,10 +97,10 @@ class Pause extends Model
     {
         $this->query = "SELECT * FROM " . self::TABLE . " WHERE 1=1 ";
         if ($active) {
-            $this->query .= " AND flag = :flag";
+            $this->query .= " AND flag = :flag ";
             $data['flag'] = 1;
         }
-        $this->query .= " LIMIT 10 ";
+        $this->query .= " AND motivo NOT IN('login','ausente','RECUSADA') LIMIT 10 ";
         return $this->read($this->query, $data)->fetchAll();
     }
 

app/Models/Queue.php

@@ -19,14 +19,14 @@ class Queue extends Model
 
     public function findAllQueue($active = true)
     {
-        $this->query = "SELECT * FROM " . self::TABLE . " WHERE 1=1 AND midiafila = :midiafila ";
+        $this->query = "SELECT id, nome FROM " . self::TABLE . " WHERE 1=1 AND midiafila = :midiafila ";
         if ($active) {
             $this->query .= " AND status = :status ";
             $data['status'] = 'A';
         }
         $data['midiafila'] = "S";
-        $this->query .= " LIMIT 10 ";
-        return $this->read($this->query, $data)->fetchAll();;
+        $this->query .= " ORDER BY nome LIMIT 10 ";
+        return $this->read($this->query, $data)->fetchAll();
     }
 
     public function findQueueByName($nome, $active = true)

app/Models/SupervisorModel.php

@@ -0,0 +1,408 @@
+<?php
+
+namespace app\Models;
+
+use app\Core\Model;
+
+class SupervisorModel extends Model
+{
+
+    const USUARIOS = "pbx_usuarios";
+    const SUPERVISOR_AGENTE = "md_supervisor";
+    const EVENTO_AGENTE = 'pbx_eventos_agentes';
+    const BILHETE = 'pbx_bilhetes';
+    const EVENTOS_DACS = 'pbx_eventos_dacs';
+
+    private $supervisor = 'md_supervisor';
+    private $atendimento = 'md_atendimento';
+
+    public function listaAgentesDisponivel($status = null, $somenteLivre = true)
+    {
+        $data = [];
+        $this->query = " SELECT  *, 
+                            (
+                                SELECT
+                                    count(*)
+                                FROM
+                                    md_atendimento ma
+                                WHERE 'START' = (SELECT m2.evento FROM md_evento m2 
+                                                WHERE ma.uniqueid = m2.uniqueid 
+                                                ORDER BY m2.id DESC LIMIT 1) 
+                                    AND ma.matricula = ms.matricula
+                                
+                            ) AS countAtendimentos,
+                            (
+                                SELECT
+                                    count(*)
+                                FROM
+                                    md_atendimento ma
+                                WHERE ma.data_reg >= current_date
+                                    AND ma.matricula = ms.matricula
+                            ) AS numero_atendimento_dia
+                             
+                        FROM md_supervisor ms
+                        WHERE 1=1
+                         ";
+        if ($somenteLivre) {
+            $this->query .= " AND (
+                                SELECT
+                                    count(*)
+                                FROM
+                                    md_atendimento ma
+                                WHERE 'START' = (SELECT m2.evento FROM md_evento m2 
+                                                WHERE ma.uniqueid = m2.uniqueid 
+                                                ORDER BY m2.id DESC LIMIT 1) 
+                                    AND ma.matricula = ms.matricula
+                                
+                            ) < (SELECT prm_media_simultaneo FROM pbx_parametros pp LIMIT 1 )";
+        }
+        if ($status) {
+            $this->query .= " AND ms.status = :status ";
+            $data['status'] = $status;
+        }
+        $this->query .= " ORDER BY  countAtendimentos ";
+        return $this->read($this->query, $data)->fetchAll();
+    }
+
+    public function statusAgente($matricula)
+    {
+        $this->query = "SELECT
+                            *,
+                            (
+                                SELECT
+                                    count(*)
+                                FROM
+                                    md_atendimento ma
+                                WHERE 'START' = (SELECT m2.evento FROM md_evento m2 
+                                                WHERE ma.uniqueid = m2.uniqueid 
+                                                ORDER BY m2.id DESC LIMIT 1) 
+                                    AND ma.matricula = ms.matricula
+                            ) AS numero_atendimento
+                        FROM
+                            md_supervisor ms
+                            WHERE ms.matricula = :matricula ";
+
+        return $this->read($this->query, ['matricula' => $matricula])->fetch();
+    }
+
+    public function findByMatricula($matricula)
+    {
+        //Codigo acrescentado para não permitir logar o agente no chat e pabx simultaneamente.
+        $this->query = "SELECT matricula from ( SELECT matricula FROM " . self::SUPERVISOR_AGENTE
+            . " UNION "
+            . " SELECT matricula FROM pbx_supervisor_agentes ) AS agt WHERE (matricula = :matricula)";
+        return $this->read($this->query, ['matricula' => $matricula])->fetch();
+    }
+
+    public function findAllAgentes($queue = null)
+    {
+
+        $data = [];
+        $this->query = "SELECT * FROM " . self::SUPERVISOR_AGENTE . " WHERE 1=1 ";
+        if ($queue) {
+            $this->query .= " AND fila = :queue ";
+            $data['queue'] = $queue;
+        }
+        return $this->read($this->query, $data)->fetchAll();
+    }
+
+    public function findAllAgentesPBX($queue = null, $media = null)
+    {
+
+        $data = [];
+        $this->query = "SELECT * FROM pbx_supervisor_agentes WHERE 1=1 ";
+        if ($queue) {
+            $this->query .= " AND fila = :queue ";
+            $data['queue'] = $queue;
+        }
+
+        if($media){
+            $this->query .= " AND media <> :media";
+            $data['media'] = $media;
+        }
+        return $this->read($this->query, $data)->fetchAll();
+    }
+
+    public function findByAgent($matricula)
+    {
+        $this->query = "SELECT * FROM " . self::USUARIOS . " WHERE matricula = :matricula;";
+        return $this->read($this->query, ['matricula' => $matricula])->fetch();
+    }
+
+    public function findAgentByRamal($ramal)
+    {
+        $this->query = "SELECT * FROM " . self::SUPERVISOR_AGENTE . "  WHERE ramal = :ramal;";
+        return $this->read($this->query, ['ramal' => $ramal])->fetch();
+    }
+
+    public function findAgentByMatricula($matricula)
+    {
+        $this->query = "SELECT * FROM " . self::SUPERVISOR_AGENTE . "  WHERE matricula = :matricula;";
+        return $this->read($this->query, ['matricula' => $matricula])->fetch();
+    }
+
+    public function findAgentByMatriculaPbx($matricula)
+    {
+        $this->query = "SELECT * FROM pbx_supervisor_agentes  WHERE matricula = :matricula;";
+        return $this->read($this->query, ['matricula' => $matricula])->fetch();
+    }
+
+    public function findAgentByQueue($queue, $status)
+    {
+        $data = [];
+        $this->query = "SELECT  * 
+                        FROM md_supervisor ms 
+                        WHERE ms.fila = :queue
+                        AND ms.status = :status
+                        ORDER BY  (
+                            SELECT
+                                    count(*)
+                                FROM
+                                    md_atendimento ma
+                                WHERE 'START' = (SELECT m2.evento FROM md_evento m2 
+                                                WHERE ma.uniqueid = m2.uniqueid 
+                                                ORDER BY m2.id DESC LIMIT 1) 
+                                    AND ma.matricula = ms.matricula
+                                )
+                        ";
+
+        $data['queue'] = $queue;
+        $data['status'] = $status;
+        return $this->read($this->query, $data)->fetchAll();
+    }
+
+    ########################################
+    ###         SUPERVISOR AGENTE        ###
+    ########################################
+
+    public function addAgent($matricula, $fila, $nome, $chamada_classificado = 1)
+    {
+        $this->query = "INSERT INTO " . self::SUPERVISOR_AGENTE . " 
+                        (
+                        matricula,
+                        tempo_login,
+                        fila,
+                        status,
+                        duracao,
+                        chamada_classificado,
+                        nome
+                        )
+                        VALUES(
+                        :matricula,
+                        :tempo_login,
+                        :fila,
+                        :status,
+                        :duracao,
+                        :chamada_classificado,
+                        :nome
+                        );";
+
+        return $this->create($this->query, [
+            'matricula' => $matricula,
+            'tempo_login' => 'now()',
+            'fila' => $fila,
+            'status' => 'LIVRE',
+            'duracao' => 'now()',
+            'nome' => $nome,
+            'chamada_classificado' => $chamada_classificado
+        ]);
+    }
+
+    public function addAgent2(
+        $nome,
+        $matricula,
+        $ramal,
+        $dac,
+        $tempo_login,
+        $status = 'LIVRE',
+        $motivoPausa = null,
+        $origemDestino = null,
+        $media = 1,
+        $modo_atendimento = 'Automatico',
+        $chamada_classificado = 1
+    ) {
+        $data = [];
+        $this->query = "INSERT INTO pbx_supervisor_agentes (
+                        tempo_login,
+                        nome,
+                        ramal, 
+                        matricula, 
+                        origem_destino, 
+                        status, 
+                        motivo_pausa, 
+                        chamada_classificado, 
+                        modo_atendimento, 
+                        dac, 
+                        duracao, 
+                        logado,
+                        media) VALUES(
+                        :tempo_login,
+                        :nome,
+                        :ramal, 
+                        :matricula,  
+                        :origem_destino, 
+                        :status, 
+                        :motivo_pausa, 
+                        :chamada_classificado, 
+                        :modo_atendimento, 
+                        :dac, 
+                        :duracao, 
+                        :logado,
+                        :media) ";
+        $data['tempo_login'] = $tempo_login;
+        $data['nome'] = $nome;
+        $data['matricula'] = $matricula;
+        $data['ramal'] = $ramal;
+        $data['duracao'] = 'now()';
+        $data['logado'] = 'now()';
+        $data['dac'] = $dac;
+        $data['origem_destino'] = $origemDestino;
+        $data['status'] = $status;
+        $data['motivo_pausa'] = $motivoPausa;
+        $data['media'] = $media;
+        $data['modo_atendimento'] = $modo_atendimento;
+        $data['chamada_classificado'] = ($chamada_classificado ? '1' : '0');
+        return $this->create($this->query, $data);
+    }
+
+    public function updateAgent(
+        $matricula,
+        $status = 'LIVRE',
+        $motivo_pausa = null
+    ) {
+        $this->query = "UPDATE {$this->supervisor} SET status = :status, motivo_pausa = :motivo_pausa, duracao = :duracao";
+        $this->query .= " WHERE matricula = :matricula";
+        $data = [];
+        $data['status'] = $status;
+        $data['motivo_pausa'] = $motivo_pausa;
+        $data['matricula'] = $matricula;
+        $data['duracao'] = 'now()';
+        // logger('teste')->debug(print_r($data, true), true);
+        return $this->update($this->query, $data);
+    }
+
+    public function updateAgent2(
+        $matricula,
+        $ramal,
+        $dac,
+        $status = 'LIVRE',
+        $atualizaDuracao = false,
+        $motivoPausa = null,
+        $origemDestino = null,
+        $disponivel_atendimento = 1
+    ) {
+        $data = [];
+        $this->query = "UPDATE pbx_supervisor_agentes SET 
+                        origem_destino = :origem_destino, 
+                        status = :status, 
+                        motivo_pausa = :motivo_pausa, 
+                        dac = :dac,
+                        ramal = :ramal,
+                        logado = :logado,
+                        disponivel_atendimento = :disponivel_atendimento ";
+        if ($atualizaDuracao) {
+            $data['duracao'] = 'now()';
+            $this->query .= "  , duracao = :duracao";
+        }
+        $this->query .= " WHERE matricula = :matricula";
+        $data['matricula'] = $matricula;
+        $data['ramal'] = $ramal;
+        $data['dac'] = $dac;
+        $data['origem_destino'] = $origemDestino;
+        $data['status'] = $status;
+        $data['logado'] = 'now()';
+        $data['motivo_pausa'] = $motivoPausa;
+        $data['disponivel_atendimento'] = $disponivel_atendimento;
+        return $this->update($this->query, $data);
+    }
+
+    public function updateRefreshAgent($matricula, $ramal, $duracao = false)
+    {
+        $data = [];
+        $this->query = "UPDATE " . self::SUPERVISOR_AGENTE . " SET logado = :logado ";
+        if ($duracao) {
+            $this->query .= ", duracao = :duracao ";
+            $data['duracao'] = 'now()';
+        }
+        $this->query .= " WHERE matricula = :matricula AND ramal = :ramal;";
+
+        $data['logado'] = 'now()';
+        $data['matricula'] = $matricula;
+        $data['ramal'] = $ramal;
+        return $this->update($this->query, $data);
+    }
+
+    public function updateSala2Agent($matricula, $ramal, $sala2 = null)
+    {
+        $data = [];
+        $this->query = "UPDATE " . self::SUPERVISOR_AGENTE . " SET sala_2 = :sala_2 WHERE matricula = :matricula AND ramal = :ramal;";
+        $data['sala_2'] = $sala2;
+        $data['matricula'] = $matricula;
+        $data['ramal'] = $ramal;
+        return $this->update($this->query, $data);
+    }
+
+    public function deleteAgentPbx($matricula, $media = null, $oper = '=')
+    {
+        $data = [];
+        $this->query = "DELETE FROM pbx_supervisor_agentes WHERE matricula = :matricula ";
+        if($media){
+            $this->query .= "AND media {$oper} :media ";
+            $data['media'] = $media;
+        }
+        $data['matricula'] = $matricula;
+        return $this->delete($this->query, $data);
+    }
+
+    public function deleteAgent($matricula)
+    {
+        $data = [];
+        $this->query = "DELETE FROM " . self::SUPERVISOR_AGENTE . "  WHERE matricula = :matricula";
+        $data['matricula'] = $matricula;
+        return $this->delete($this->query, $data);
+    }
+
+    public function updateLogadoAll($media = null)
+    {
+        $data = [];
+        $this->query = "UPDATE " . self::SUPERVISOR_AGENTE . " SET logado = :logado ";
+        if ($media) {
+            $this->query .= " WHERE sala_1 = :sala_1; ";
+        }
+        $data['logado'] = 'now()';
+        $data['sala_1'] = $media;
+        return $this->update($this->query, $data);
+    }
+
+    ########################################
+    ###              EVENTOS             ###
+    ########################################
+
+    public function addEventoLoginAgent($matricula, $idDac, $flag = 1, $ramal)
+    {
+        $data = [];
+        $this->query = "INSERT INTO  " . self::EVENTO_AGENTE . "(matricula, login, logoff, id_dac, flag, ramal) VALUES(:matricula, :login, :logoff, :id_dac, :flag, :ramal) ";
+        $data['matricula'] = $matricula;
+        $data['login'] = 'now()';
+        $data['logoff'] = 'now()';
+        $data['id_dac'] = $idDac;
+        $data['flag'] = $flag;
+        $data['ramal'] = $ramal;
+        return $this->create($this->query, $data);
+    }
+
+    public function updateEventoLogoffAgent($matricula, $ramal, $dac, $flag = 2)
+    {
+        $data = [];
+        $this->query = "UPDATE " . self::EVENTO_AGENTE . " SET logoff = :logoff, flag = :flag "
+            . "WHERE matricula = :matricula AND id_dac = :id_dac AND ramal = :ramal "
+            . "AND login = (SELECT MAX(login) FROM pbx_eventos_agentes WHERE matricula = :matricula AND id_dac = :id_dac AND ramal= :ramal);";
+
+        $data['logoff'] = 'now()';
+        $data['flag'] = $flag;
+        $data['matricula'] = $matricula;
+        $data['id_dac'] = $dac;
+        $data['ramal'] = $ramal;
+        return $this->update($this->query, $data);
+    }
+}

app/Models/SystemMessage.php

@@ -0,0 +1,34 @@
+<?php
+
+namespace app\Models;
+
+use app\Core\Model;
+
+/**
+ * Description of Ramal
+ *
+ * @author Lucas Awade
+ */
+class SystemMessage extends Model
+{
+
+    private $table = 'md_system_message';
+
+    public function findMessage($momento, $fila = null)
+    {
+        $data = [];
+        $data['momento'] = $momento;
+        $this->query = "SELECT * FROM  {$this->table} m WHERE 1=1";
+
+        if (!empty($fila)) {
+            $data['fila'] = $fila;
+            $this->query .= " AND (m.fila = :fila OR m.fila IS null)";
+        } else {
+            $this->query .= " AND m.fila IS null";
+        }
+
+
+        $this->query .= " AND m.momento = :momento ORDER BY ordem";
+        return $this->read($this->query, $data)->fetchAll();
+    }
+}

app/Providers/ApiTelegram.php

@@ -31,6 +31,10 @@ class ApiTelegram implements IApiMedia
         $this->request = new RequestURL();
     }
 
+    function convertToWebsocket($msg)
+    {
+    }
+
     function enviarMsgIterativaLista($telegram, $mensagem, $nomeButton, $lista, $prex = '')
     {
         $this->debug = debug_backtrace();
@@ -520,4 +524,4 @@ class ApiTelegram implements IApiMedia
     {
         return  $this->hook['document']['file_name'];
     }
-}
+}

app/Providers/ApiTwilio.php

@@ -0,0 +1,227 @@
+<?php
+
+namespace app\Providers;
+
+use app\Interfaces\IApiMedia;
+use Twilio\Rest\Client;
+
+class ApiTwilio implements IApiMedia
+{
+    private $sid = 'ACab626d6f133aa20b21879d37cd21b139';
+    private $token = '131e5ed83468349ff93250ca72417d70';
+    private $numeroTwilio = '553140428280';
+
+    /** @var string $hook resposta do webhook */
+    private $hook;
+
+    function getContentType()
+    {
+        return 'text/xml';
+    }
+
+    function getchannel()
+    {
+        return CONF_WHATSAPP_CHANNEL;
+    }
+    function enviarMedia($whatsapp, $link, $type, $titulo = null)
+    {
+        /*
+        twilio só suporta esses formatos.
+        Images	    JPG, JPEG, PNG
+        Audio	    MP3, OGG, AMR
+        Documents	PDF
+        Video	    MP4 (with H.264 video codec and AAC audio)
+        Contacts	vCard (.vcf)*/
+
+        $twilio = new Client($this->sid, $this->token);
+        $message = $twilio->messages->create(
+            "whatsapp:+$whatsapp", // to
+            [
+                "from" => "whatsapp:+{$this->numeroTwilio}",
+                "mediaUrl" => [$link]
+            ]
+        );
+        logger('twilio')->info(var_export($message->body, true));
+        return $message->body;
+    }
+    function enviarMsg($whatsapp, $mensagem, $encode = true)
+    {
+        if ($encode) {
+            $mensagem = utf8_encode($mensagem);
+        }
+        $twilio = new Client($this->sid, $this->token);
+        $message = $twilio->messages->create(
+            "whatsapp:+$whatsapp", // to
+            [
+                "from" => "whatsapp:+{$this->numeroTwilio}",
+                "body" => $mensagem,
+            ]
+        );
+        logger('twilio')->info(var_export($message->body, true));
+        return $message->body;
+    }
+    function enviarMsgIterativaLista($whatsapp, $mensagem, $nomeButton, $sections)
+    {
+    }
+    function enviarMsgIterativaBotao($whatsapp, $mensagem, $buttons)
+    {
+    }
+    function enviarContato($whatsapp, $nome, $contato)
+    {
+    }
+    function enviarLocalizacao($whatsapp, $longitude, $latitude, $nome = null, $endereco = null)
+    {
+    }
+    function baixarMidia()
+    {
+        $request = new Requests();
+        if (in_array($this->getType(), ['location', 'contacts', 'text'])) {
+            return true;
+        }
+        logger('baixarMidia')->info('url: ' . $this->hook['MediaUrl0']);
+        $request->setUrl($this->hook['MediaUrl0']);
+        $name = $this->getId();
+        $request->requestType("GET");
+        $request->setMetodo('');
+        $pathfile = $request->storage . $name;
+        $retorno = $request->exec();
+        file_put_contents($pathfile, $retorno);
+        if (file_exists($pathfile)) {
+            return true;
+        }
+
+        return false;
+    }
+    function getProfile()
+    {
+        return $this->hook['ProfileName'];
+    }
+    function getPhone()
+    {
+        return $this->hook['WaId'];
+    }
+    function getType()
+    {
+        $type = $this->hook['MediaContentType0'];
+        if ($type) {
+            $type = explode('/', $type);
+            if ($type[0] == 'application') {
+                return 'document';
+            }
+            return $type[0];
+        }
+        return 'text';
+    }
+    function getMimetype()
+    {
+        return $this->hook['MediaContentType0'];
+    }
+    function getId()
+    {
+        return $this->hook['MessageSid'];
+    }
+    function getIsValidMessage()
+    {
+        logger('getIsValidMessage')->info('getIsValidMessage: ' + is_array($this->hook));
+        return is_array($this->hook);
+    }
+    function getMessage()
+    {
+        return $this->hook['Body'];
+    }
+    function setMessage($msg)
+    {
+        $this->hook['Body'] = $msg;
+    }
+    function getContactFormatted()
+    {
+        return false;
+    }
+    function getContactPhone()
+    {
+        return false;
+    }
+    function getGeolocation($type)
+    {
+        return false;
+    }
+    function setHook($hook)
+    {
+        //$array = "SmsMessageSid=SM3f3e0cac9d0da519ec0ffa7f15eaa15b&NumMedia=0&ProfileName=Lucas&SmsSid=SM3f3e0cac9d0da519ec0ffa7f15eaa15b&WaId=556596107663&SmsStatus=received&Body=sdsdfads&To=whatsapp%3A%2B14155238886&NumSegments=1&MessageSid=SM3f3e0cac9d0da519ec0ffa7f15eaa15b&AccountSid=ACab626d6f133aa20b21879d37cd21b139&From=whatsapp%3A%2B556596107663&ApiVersion=2010-04-01";
+        $array = explode("&", urldecode($hook));
+        $map = [];
+        foreach ($array as $key => $value) {
+            $auxi = $array = explode("=", $value);
+            $map[$auxi[0]] = $auxi[1];
+        }
+
+        // mensagem normal
+        // [SmsMessageSid] => SM3f3e0cac9d0da519ec0ffa7f15eaa15b
+        // [NumMedia] => 0
+        // [ProfileName] => Lucas
+        // [SmsSid] => SM3f3e0cac9d0da519ec0ffa7f15eaa15b
+        // [WaId] => 556596107663
+        // [SmsStatus] => received
+        // [Body] => sdsdfads
+        // [To] => whatsapp%3A%2B14155238886
+        // [NumSegments] => 1
+        // [MessageSid] => SM3f3e0cac9d0da519ec0ffa7f15eaa15b
+        // [AccountSid] => ACab626d6f133aa20b21879d37cd21b139
+        // [From] => whatsapp%3A%2B556596107663
+        // [ApiVersion] => 2010-04-01
+
+        // imagem
+        // [MediaContentType0] => image/jpeg
+        // [SmsMessageSid] => MM0e531d626f74ec950e637d7491b0080c
+        // [NumMedia] => 1
+        // [ProfileName] => Lucas
+        // [SmsSid] => MM0e531d626f74ec950e637d7491b0080c
+        // [WaId] => 556596107663
+        // [SmsStatus] => received
+        // [Body] => 
+        // [To] => whatsapp:+14155238886
+        // [NumSegments] => 1
+        // [MessageSid] => MM0e531d626f74ec950e637d7491b0080c
+        // [AccountSid] => ACab626d6f133aa20b21879d37cd21b139
+        // [From] => whatsapp:+556596107663
+        // [MediaUrl0] => https://api.twilio.com/2010-04-01/Accounts/ACab626d6f133aa20b21879d37cd21b139/Messages/MM0e531d626f74ec950e637d7491b0080c/Media/ME4ff81dee03f2cd1b7875d87954e8abd7
+        // [ApiVersion] => 2010-04-01
+
+        // documento n�o valido 
+        // [SmsMessageSid] => MM2f04ee178bf6843dd26ac19e6e193c19
+        // [NumMedia] => 0
+        // [ProfileName] => Lucas
+        // [SmsSid] => MM2f04ee178bf6843dd26ac19e6e193c19
+        // [WaId] => 556596107663
+        // [SmsStatus] => received
+        // [Body] => INSTALA��O WHATSAPP.docx
+        // [To] => whatsapp:+553140428280
+        // [NumSegments] => 1
+        // [MessageSid] => MM2f04ee178bf6843dd26ac19e6e193c19
+        // [AccountSid] => ACab626d6f133aa20b21879d37cd21b139
+        // [From] => whatsapp:+556596107663
+        // [ApiVersion] => 2010-04-01
+
+        // documento pdf
+        // [MediaContentType0] => application/pdf
+        // [SmsMessageSid] => MM1042d93ac503a7468b7d3fb3a0ca77d5
+        // [NumMedia] => 1
+        // [ProfileName] => Lucas
+        // [SmsSid] => MM1042d93ac503a7468b7d3fb3a0ca77d5
+        // [WaId] => 556596107663
+        // [SmsStatus] => received
+        // [Body] => Cap1-_atlas_.pdf
+        // [To] => whatsapp:+553140428280
+        // [NumSegments] => 1
+        // [MessageSid] => MM1042d93ac503a7468b7d3fb3a0ca77d5
+        // [AccountSid] => ACab626d6f133aa20b21879d37cd21b139
+        // [From] => whatsapp:+556596107663
+        // [MediaUrl0] => https://api.twilio.com/2010-04-01/Accounts/ACab626d6f133aa20b21879d37cd21b139/Messages/MM1042d93ac503a7468b7d3fb3a0ca77d5/Media/ME8fead4a393c68d2fcd14bdff03cc8e74
+        // [ApiVersion] => 2010-04-01
+        $this->hook = $map;
+    }
+    function retornaTituloDocument()
+    {
+        return $this->hook['Body'];
+    }
+}

app/Providers/Positus.php

@@ -3,45 +3,64 @@
 namespace app\Providers;
 
 use app\Interfaces\IApiMedia;
-use app\Providers\RequestURL;
 
-class Positus implements IApiMedia
+class Positus extends Requests implements IApiMedia
 {
+    /** @var string $hook resposta do webhook */
+    private $hook;
 
-    private $token;
-    private $url;
-    private $metodo;
+    function getContentType()
+    {
+        return "application/json; charset=UTF-8";
+    }
 
-    ########################################################################
-    ##                         VARIAVEIS DA CLASSE                        ##
-    ######################################################################## 
-    private $query;
-    private $requestType;
-    private $request;
-    private $params = array();
-    private $hook;
-    private $storage = "/var/www/html/aplicativo/audio/";
-    public $channel = CONF_WHATSAPP_CHANNEL;
-    public $timeout_client_resposta = CONF_WHATSAPP_TIMEOUT_CLIENT_RESPOSTA;
+    public function getchannel()
+    {
+        return CONF_WHATSAPP_CHANNEL;
+    }
 
-    ########################################################################
-    ##                          RECURSOS DA API                           ##
-    ######################################################################## 
+    function setHook($hook)
+    {
+        $this->hook = json_decode($hook, true);
+    }
 
-    function enviarMsg($whatsapp, $mensagem)
+    function setToken()
     {
+        $this->token = CONF_WHATSAPP_AUTH_TOKEN;
+    }
+
+    function enviarMedia($whatsapp, $link, $type, $titulo = null)
+    {
+        $tipos = [];
+        $tipos['link'] = $link;
+        if (!empty($titulo)) {
+            $tipos['caption'] = $titulo;
+        }
         $this->debug = debug_backtrace();
-        if ($this->getArgs(func_get_args())) {
-            $this->params = array(
-                "to" => "+$whatsapp",
-                "type" => "text",
-                "text" => array("body" => "$mensagem")
-            );
-            $this->requestType("POST");
-            $this->setMetodo('messages');
-            return $this->exec();
+        $this->params = [
+            "to" => "+$whatsapp",
+            "type" => "$type",
+            "$type" => $tipos
+        ];
+        $this->requestType("POST");
+        $this->setMetodo('messages');
+        return $this->exec();
+    }
+
+    function enviarMsg($whatsapp, $mensagem, $encode = true)
+    {
+        if ($encode) {
+            $mensagem = utf8_encode($mensagem);
         }
-        return false;
+        $this->debug = debug_backtrace();
+        $this->params = array(
+            "to" => "+$whatsapp",
+            "type" => "text",
+            "text" => array("body" => "$mensagem")
+        );
+        $this->requestType("POST");
+        $this->setMetodo('messages');
+        return $this->exec();
     }
 
     function enviarMsgIterativaLista($whatsapp, $mensagem, $nomeButton, $lista, $prex = '')
@@ -62,11 +81,9 @@ class Positus implements IApiMedia
                     )
                 )
             );
-            logger('positus')->info(print_r($this->params, true));
             $this->requestType("POST");
             $this->setMetodo('messages');
             $ret = $this->exec();
-            logger('positus')->info(print_r($ret, true));
             return $ret;
         }
         return false;
@@ -111,11 +128,9 @@ class Positus implements IApiMedia
                     )
                 )
             );
-            logger('positus')->info(print_r($this->params, true));
             $this->requestType("POST");
             $this->setMetodo('messages');
             $ret = $this->exec();
-            logger('positus')->info(print_r($ret, true));
             return $ret;
         }
         return false;
@@ -125,7 +140,7 @@ class Positus implements IApiMedia
     function enviarContato($whatsapp, $nome, $contato)
     {
         $this->debug = debug_backtrace();
-        if ($this->getArgs(func_get_args())) {
+        if ($whatsapp) {
             $this->params = array(
                 "to" => "+$whatsapp",
                 "type" => "contacts",
@@ -173,104 +188,35 @@ class Positus implements IApiMedia
         return false;
     }
 
-    function enviaDocumento($whatsapp, $link, $titulo = null)
-    {
-        $this->debug = debug_backtrace();
-        if ($this->getArgs(func_get_args())) {
-            $this->params = array(
-                "to" => "+$whatsapp",
-                "type" => "document",
-                "document" => array("link" => "$link", "caption" => "$titulo")
-            );
-            $this->requestType("POST");
-            $this->setMetodo('messages');
-            return $this->exec();
-        }
-        return false;
-    }
-
-    function enviaImagem($whatsapp, $link, $titulo = null)
-    {
-        $this->debug = debug_backtrace();
-        if ($this->getArgs(func_get_args())) {
-            $this->params = array(
-                "to" => "+$whatsapp",
-                "type" => "image",
-                "image" => array("link" => "$link", "caption" => "$titulo")
-            );
-            $this->requestType("POST");
-            $this->setMetodo('messages');
-            return $this->exec();
-        }
-        return false;
-    }
-
-    function enviaSticker($whatsapp, $link)
-    {
-        $this->debug = debug_backtrace();
-        if ($this->getArgs(func_get_args())) {
-            $this->params = array(
-                "to" => "+$whatsapp",
-                "type" => "sticker",
-                "sticker" => array("link" => "$link")
-            );
-            $this->requestType("POST");
-            $this->setMetodo('messages');
-            return $this->exec();
-        }
-        return false;
-    }
-
-    function enviaVideo($whatsapp, $link, $titulo = null)
-    {
-        $this->debug = debug_backtrace();
-        if ($this->getArgs(func_get_args())) {
-            $this->params = array(
-                "to" => "+$whatsapp",
-                "type" => "video",
-                "video" => array("link" => "$link", "caption" => "$titulo")
-            );
-            $this->requestType("POST");
-            $this->setMetodo('messages');
-            return $this->exec();
-        }
-        return false;
-    }
-
-    function enviaAudio($whatsapp, $link)
+    function baixarMidia()
     {
-        $this->debug = debug_backtrace();
-        if ($this->getArgs(func_get_args())) {
-            $this->params = array(
-                "to" => "+$whatsapp",
-                "type" => "audio",
-                "audio" => array("link" => "$link")
-            );
-            $this->requestType("POST");
-            $this->setMetodo('messages');
-            return $this->exec();
+        if (in_array($this->getType(), ['location', 'contacts', 'text'])) {
+            return true;
         }
-        return false;
-    }
-
-    function baixarMidia($name)
-    {
+        $name = $this->getId();
         $this->debug = debug_backtrace();
         if ($this->getArgs(func_get_args())) {
             $this->requestType("GET");
             $this->setMetodo('media/' . $name);
-            $file = $this->storage . $name;
-            file_put_contents($file, $this->exec());
-            if (file_exists($file)) {
-                return $file;
+            $pathfile = $this->storage . $name;
+            $retorno = $this->exec();
+            file_put_contents($pathfile, $retorno);
+            if (file_exists($pathfile)) {
+                return true;
             }
         }
         return false;
     }
-
-    function setStorage($storage)
+    function convertWavToMp3($fileOrig)
     {
-        $this->storage = $storage;
+        try {
+            // ffmpeg -i 61f1a021ca8908.72216404_1643308267776 61f1a021ca8908.72216404_1643308267776
+            $cmd = "ffmpeg -y -i $fileOrig $fileOrig.mp3";
+            exec($cmd);
+            copy($fileOrig . ".mp3", $fileOrig);
+        } catch (\Exception $th) {
+            logger('ConvertWavToMp3')->error($th->getMessage());
+        }
     }
 
     /**
@@ -310,7 +256,7 @@ class Positus implements IApiMedia
     public function getMimetype()
     {
         if ($this->hook['messages'][0][$this->getType()]['mime_type']) {
-            return base64_encode($this->hook['messages'][0][$this->getType()]['mime_type']);
+            return $this->hook['messages'][0][$this->getType()]['mime_type'];
         }
         return false;
     }
@@ -322,6 +268,9 @@ class Positus implements IApiMedia
     public function getId()
     {
         if ($this->hook && $this->getType()) {
+            if ($this->getType() == 'text') {
+                return $this->hook['messages'][0]['id'];
+            }
             return $this->hook['messages'][0][$this->getType()]['id'];
         }
         return false;
@@ -333,8 +282,7 @@ class Positus implements IApiMedia
      */
     public function getIsValidMessage()
     {
-        $message = $this->hook['messages'];
-        return ($message ? $message : false);
+        return $this->hook['contacts'];
     }
 
     /**
@@ -343,7 +291,6 @@ class Positus implements IApiMedia
      */
     public function getMessage()
     {
-        logger('positus')->info(print_r($this->hook, true));
         if ($this->hook['messages'][0]['interactive']) {
             if ($this->hook['messages'][0]['interactive']['list_reply']) {
                 $id = $this->hook['messages'][0]['interactive']['list_reply']['id'];
@@ -358,7 +305,10 @@ class Positus implements IApiMedia
         $message = $this->hook['messages'][0]['text']['body'];
         return ($message ? $message : false);
     }
-
+    public function setMessage($msg)
+    {
+        $this->hook['messages'][0]['text']['body'] = $msg;
+    }
     /**
      * Returns the name of the contact
      * @return string|boolean
@@ -398,125 +348,12 @@ class Positus implements IApiMedia
         return false;
     }
 
-    function setHook($hook)
-    {
-        $this->hook = $hook;
-    }
 
-    ########################################################################
-    ##                        FUNCOES DO SISTEMA                          ##
-    ######################################################################## 
-
-    function __construct()
+    public function retornaTituloDocument()
     {
-        $this->token = CONF_WHATSAPP_AUTH_TOKEN;
-        $this->url = CONF_WHATSAPP_AUTH_URL;
-        $this->request = new RequestURL();
-    }
-
-    function setMetodo($metodo)
-    {
-        $this->metodo = $metodo;
-    }
-
-    /**
-     * Escreve a query para ser passada para o curl
-     * 
-     * @param string $query
-     */
-    function setQuery($query)
-    {
-        return $this->query .= $query;
-    }
-
-    /**
-     * retorna a string pronta da query do curl e limpa a variavel.
-     * 
-     * @return string $query
-     */
-    function getQuery()
-    {
-        $query = $this->query;
-        unset($this->query);
-        return $query;
-    }
-
-    /**
-     * Verifica se todos os parametros passados foram completados.
-     * 
-     * @param array $args
-     * @return true|false
-     */
-    function getArgs($args)
-    {
-        foreach ($args as $value) {
-            if (!$value) {
-                return false;
-            }
+        if ($this->hook['messages'][0]['document']) {
+            return  $this->hook['messages'][0]['document']['filename'];
         }
-        return true;
-    }
-
-    /**
-     * Recebe o tipo de Requisi<EFBFBD><EFBFBD>o GET/POST
-     * 
-     * @return boolean
-     */
-    function requestType($req = null)
-    {
-        if (!$req) {
-            return $this->requestType;
-        }
-
-        if (strtoupper($req) == "GET") {
-            return $this->requestType = "GET";
-        } else if (strtoupper($req) == "POST") {
-            return $this->requestType = "POST";
-        }
-    }
-
-    function exec()
-    {
-        $this->setQuery(json_encode($this->params)); //SET QUERY 
-        $this->request->setUrl($this->url . $this->metodo);
-
-        $header = array();
-        $header[] = "Authorization: Bearer {$this->token}";
-        if ($this->requestType == 'POST') {
-            $header[] = 'Content-Type: application/json';
-            $this->request->post_field($this->getQuery(), true);
-        }
-        $this->request->header($header);
-        $this->request->method_request($this->requestType);
-
-        $response = $this->request->exec_request();
-        return $this->response($response);
-    }
-
-    function response($result)
-    {
-        if ($result) {
-            if (json_decode($result, true) !== null) {
-                return json_decode($result, true);
-            }
-            return $result;
-        } else {
-            return false;
-        }
-    }
-
-    /**
-     * Create file and download in browser
-     */
-    public function getLinkDownload($host)
-    {
-        return $host . "whatsapp/download/{$this->getId()}/{$this->getMimetype()}";
-    }
-
-    public function retornaTituloDocument($msg)
-    {
-        $titulo = $msg['REQUEST']['messages'][0]['document']['filename'];
-        $titulo = substr($titulo, 0, strrpos($titulo, "."));
-        return $titulo;
+        return null;
     }
 }

app/Providers/RequestURL.php

@@ -70,6 +70,7 @@ class RequestURL
 
     private function response($result)
     {
+        // logger('deburguer')->info(print_r($result, true));
         if ($result) {
             if (json_decode($result, true) !== null) {
                 return json_decode($result, true);
@@ -85,6 +86,7 @@ class RequestURL
 
     private function conf_request()
     {
+        curl_setopt($this->curl, CURLOPT_FOLLOWLOCATION, true);
         curl_setopt($this->curl, CURLOPT_HTTPHEADER, $this->header);
         curl_setopt($this->curl, CURLOPT_CUSTOMREQUEST, $this->method);
         curl_setopt($this->curl, CURLOPT_RETURNTRANSFER, true);

app/Providers/Requests.php

@@ -0,0 +1,139 @@
+<?php
+
+namespace app\Providers;
+
+class Requests
+{
+    /** @var string $token token de autenticação das requesições */
+    protected $token;
+
+    /** @var string $url url base das requsições */
+    protected $url;
+
+    /** @var string $metodo endpoint da requsição */
+    protected $metodo;
+
+    /** @var string $query query da requsição */
+    protected $query;
+
+    /** @var string $query tipo da requsição */
+    protected $requestType;
+
+    /** @var array $params parametros da request */
+    protected $params = array();
+
+    /** @var RequestURL $request description */
+    protected $request;
+
+    /** @var string $contentType tipo da requsição */
+    protected $contentType;
+
+    /** @var string $storage caminho dos arquivos */
+    public $storage = CONF_PATH_FILES;
+
+    function __construct()
+    {
+        $this->request = new RequestURL();
+        $this->setToken();
+        $this->setUrl(CONF_WHATSAPP_AUTH_URL);
+    }
+
+    function response($result)
+    {
+        if ($result) {
+            if (json_decode($result, true) !== null) {
+                return json_decode($result, true);
+            }
+            return $result;
+        } else {
+            return false;
+        }
+    }
+
+    function exec()
+    {
+        $this->setQuery(json_encode($this->params)); //SET QUERY 
+        $this->request->setUrl($this->url . $this->metodo, false);
+
+        $header = array();
+        $header[] = "Authorization: Bearer {$this->token}";
+        if ($this->requestType == 'POST') {
+            $header[] = 'Content-Type: application/json';
+            $this->request->post_field($this->getQuery(), true);
+        }
+        $this->request->header($header);
+        $this->request->method_request($this->requestType);
+        return $this->request->exec_request();
+    }
+
+    /**
+     * Recebe o tipo de Requisi��o GET/POST
+     * 
+     * @return boolean
+     */
+    function requestType($req = null)
+    {
+        if (!$req) {
+            return $this->requestType;
+        }
+
+        if (strtoupper($req) == "GET") {
+            return $this->requestType = "GET";
+        } else if (strtoupper($req) == "POST") {
+            return $this->requestType = "POST";
+        }
+    }
+
+    /**
+     * Verifica se todos os parametros passados foram completados.
+     * 
+     * @param array $args
+     * @return true|false
+     */
+    function getArgs($args)
+    {
+        foreach ($args as $value) {
+            if (!$value) {
+                return false;
+            }
+        }
+        return true;
+    }
+
+    function setMetodo($metodo)
+    {
+        $this->metodo = $metodo;
+    }
+
+    /**
+     * Escreve a query para ser passada para o curl
+     * 
+     * @param string $query
+     */
+    function setQuery($query)
+    {
+        return $this->query .= $query;
+    }
+
+    /**
+     * retorna a string pronta da query do curl e limpa a variavel.
+     * 
+     * @return string $query
+     */
+    function getQuery()
+    {
+        $query = $this->query;
+        unset($this->query);
+        return $query;
+    }
+
+    function setToken()
+    {
+        $this->token = CONF_WHATSAPP_AUTH_TOKEN;
+    }
+
+    public function setUrl($url)
+    {
+        $this->url = $url;
+    }
+}

app/Providers/WebHeader.php

@@ -130,11 +130,11 @@ class WebHeader
         return $this->config;
     }
 
-    public function API()
+    public function API($contentType)
     {
         $this->methods([
             "Access-Control-Allow-Origin" => ['*'],
-            "Content-Type" => "application/json; charset=UTF-8",
+            "Content-Type" => $contentType,
             "Access-Control-Allow-Methods" => ['GET', 'POST', 'PUT', 'DELETE'],
             "Access-Control-Max-Age" => 0,
             "Access-Control-Allow-Headers" => ['Origin', 'X-Requested-With', 'Content-Type', 'Accept', 'Authorization']
@@ -164,6 +164,7 @@ class WebHeader
 
     public function fileTransfer($name, $file, $mimetype)
     {
+        //logger('logggeeeee')->info(basename($name . "." . explode('/', $mimetype)[1]));
         $this->methods([
             "Content-Description" => 'File Transfer',
             "Content-Transfer-Encoding" => "binary",
@@ -172,13 +173,13 @@ class WebHeader
             "Content-Length" => filesize($file),
             "Content-Disposition" => "attachment; filename=" . basename($name . "." . explode('/', $mimetype)[1]),
             "Expires" => 0,
+            "Connection" => 'close',
             "Pragma" => 'public'
         ]);
         $this->bootstrap();
         ob_end_clean();
         ob_start();
         readfile($file);
-        unlink($file);
         ob_flush();
     }
 
@@ -255,4 +256,4 @@ class WebHeader
     {
         return $this->methods;
     }
-}
+}

app/Providers/whatsapp.php

@@ -0,0 +1,9 @@
+<?php
+
+namespace app\Providers;
+
+use app\Providers\ApiTwilio;
+
+class Whatsapp extends ApiTwilio
+{
+}

bd

@@ -1,4 +1,4 @@
-HOST_DB="127.0.0.1"
+HOST_DB="192.168.115.65"
 BASE_DB="pbx"
 USUARIO="contacte"
 SENHA="ctepgSQL"
@@ -6,4 +6,4 @@ PORTA_DB="5432"
 HOST_SCK="127.0.0.1"
 PORTA_SCK="5038"
 USUARIO_SCK="manager"
-SENHA_SCK="manager007"
+SENHA_SCK="manager007"

composer.json

@@ -1,17 +1,22 @@
 {
     "name": "simplesip/whatsapp",
     "description": "Projeto WhatsApp",
-    "authors": [
-        {
-            "name": "Simples IP Desenvolvimento",
-            "email": "lucasawade46@gmail.com"
-        }
-    ],
+    "authors": [{
+        "name": "Simples IP Desenvolvimento",
+        "email": "lucasawade46@gmail.com"
+    }],
     "autoload": {
         "psr-4": {
-          "app\\": "app/",
-          "scripts\\": "scripts/"
+            "app\\": "app/",
+            "scripts\\": "scripts/",
+            "websocket\\": "websocket/",
+            "service\\": "service/",
+            "tests\\": "tests/"
         }
-    },    
-    "require": {}
-}
+    },
+    "require": {
+        "cboden/ratchet": "^0.4.4",
+        "textalk/websocket": "^1.3.1",
+        "twilio/sdk": "^5.42.2"
+    }
+}

composer.lock

@@ -1,18 +0,0 @@
-{
-    "_readme": [
-        "This file locks the dependencies of your project to a known state",
-        "Read more about it at https://getcomposer.org/doc/01-basic-usage.md#installing-dependencies",
-        "This file is @generated automatically"
-    ],
-    "content-hash": "824e80b41f5059974728f7d2650347b2",
-    "packages": [],
-    "packages-dev": [],
-    "aliases": [],
-    "minimum-stability": "stable",
-    "stability-flags": [],
-    "prefer-stable": false,
-    "prefer-lowest": false,
-    "platform": [],
-    "platform-dev": [],
-    "plugin-api-version": "2.0.0"
-}

config/agent.php

@@ -11,4 +11,5 @@
 define("CONF_AGENT_STATUS_LIVRE", 'LIVRE');
 define("CONF_AGENT_STATUS_OCUPADO", 'OCUPADO');
 define("CONF_AGENT_STATUS_PAUSA", 'PAUSA');
+define("CONF_AGENT_STATUS_INDISPONIVEL", 'INDISPONIVEL');
 define("CONF_AGENT_STATUS_CHAMANDO", 'CHAMANDO');

config/app.php

@@ -30,7 +30,7 @@ define("CONF_LOG_PATH", '/var/www/html/aplicativo/integracao/media/storage/log/'
 |
 */
 define('CONF_MIDDLEWARE_REDIRECT', '192.168.115.65');
-define('CONF_MIDDLEWARE_LINKUPLOAD', 'http://devwpp.simplesip.com.br:8090/integracao/media/');
+define('CONF_MIDDLEWARE_LINKUPLOAD', 'http://voip.simplesip.com.br/integracao/media/link/');
 
 
 /*
@@ -42,12 +42,22 @@ define('CONF_MIDDLEWARE_LINKUPLOAD', 'http://devwpp.simplesip.com.br:8090/integr
 |
 */
 define('CONF_DB_DRIVER', 'pgsql');
-define('CONF_DB_HOST', '127.0.0.1');
+define('CONF_DB_HOST', '192.168.115.65');
 define('CONF_DB_PORT', '5432');
 define('CONF_DB_BASE', 'pbx');
 define('CONF_DB_USER', '');
 define('CONF_DB_PASSWD', '');
 
+/*
+|--------------------------------------------------------------------------
+| Configuracao de MEDIA SIMPLES IP
+|--------------------------------------------------------------------------
+|
+| Configuração para a media do PBX
+|
+*/
+define('CONF_MEDIA_PBX', 99);
+
 /*
 |--------------------------------------------------------------------------
 | Configuracao de Protocolo
@@ -56,4 +66,13 @@ define('CONF_DB_PASSWD', '');
 | Configuração geral de protocolo
 |
 */
-define('CONF_PROTOCOL_TENTATIVAS_GERAR', 5);
+define('CONF_PROTOCOL_TENTATIVAS_GERAR', 5);
+
+define('CONF_PATH_FILES', '/var/www/html/aplicativo/integracao/media/storage/files/');
+
+/*
+|--------------------------------------------------------------------------
+| Informações da aplicação
+|--------------------------------------------------------------------------
+*/
+define('INFO_VERSION_SYSTEM', '1.0.0');

config/display_errors.php

@@ -1,6 +1,6 @@
 <?php
 
-error_reporting(E_ERROR | E_WARNING);
+error_reporting(E_ERROR);
 ini_set('display_errors', CONF_LOG_DISPLAY_ACTIVE);
 ini_set("memory_limit", "512M");
 

config/event.php

@@ -10,11 +10,14 @@
 */
 
 // define("CONF_EVENT_WHATSAPP_ATENDIDA", 'MD_ATENDIDA');
-define("CONF_EVENT_WHATSAPP_ESPERA", 'MD_EMESPERA');
+define("CONF_EVENT_ESPERA", 'EMESPERA');
 // define("CONF_EVENT_WHATSAPP_CANCELADA", 'MD_CANCELADO');
-define("CONF_EVENT_WHATSAPP_TIMEOUT_CLIENTE", 'MD_TIMEOUT_CALLER');
-define("CONF_EVENT_WHATSAPP_TIMEOUT_AGENTE", 'MD_TIMEOUT_AGENT');
-define("CONF_EVENT_WHATSAPP_TIMERMINO_CLIENTE", 'MD_COMPLETE_CALLER');
-define("CONF_EVENT_WHATSAPP_TIMERMINO_AGENTE", 'MD_COMPLETE_AGENT');
-define("CONF_EVENT_WHATSAPP_ABANDONADA", 'MD_ABANDON');
+define("CONF_EVENT_TIMEOUT_CLIENTE", 'TIMEOUT_CALLER');
+define("CONF_EVENT_TIMEOUT_AGENTE", 'TIMEOUT_AGENT');
+define("CONF_EVENT_TIMERMINO_CLIENTE", 'COMPLETE_CALLER');
+define("CONF_EVENT_TIMERMINO_AGENTE", 'COMPLETE_AGENT');
+define("CONF_EVENT_ABANDONADA", 'ABANDON');
+define("CONF_EVENT_TRANSFER", 'TRANSFER');
+define("CONF_EVENT_START", 'START');
+define("CONF_EVENT_ERRO_ATEND", 'LOST_CONNECTION');
 // define("CONF_EVENT_WHATSAPP_OCUPADO", 'MD_OCUPADO');

config/helpers.php

@@ -1,6 +1,9 @@
 <?php
 
+use app\Interfaces\IApiMedia;
+use app\Providers\ApiTelegram;
 use app\Providers\Logger;
+use app\Providers\Whatsapp;
 
 function logger($name = null, $active = true)
 {
@@ -13,4 +16,58 @@ function whereIn($array)
         return "'" . implode("','", $array) . "'";
     }
     return "'$array'";
+}
+/**
+ * undocumented function summary
+ *
+ * Undocumented function long description
+ *
+ * @param Type $var Description
+ * @return IApiMedia
+ * @throws conditon
+ **/
+function returnChannel($channel)
+{
+    switch ($channel) {
+        case CONF_WHATSAPP_CHANNEL:
+            return new Whatsapp();
+        case CONF_TELEGRAM_CHANNEL:
+            return new ApiTelegram();
+    }
+}
+
+function ConvertWavToMp3($fileOrig)
+{
+    try {
+        // ffmpeg -i 61f1a021ca8908.72216404_1643308267776 61f1a021ca8908.72216404_1643308267776
+        $cmd = "ffmpeg -y -i $fileOrig $fileOrig.mp3";
+        exec($cmd);
+        copy($fileOrig . ".mp3", $fileOrig);
+    } catch (\Exception $th) {
+        throw $th;
+    }
+
+//retorna uma string sem acentos
+function removeAcentos($str, $upper = False)
+{
+    $text = array('À', 'Á', 'Â', 'Ã', 'Ä', 'Å', 'Æ', 'Ç', 'È', 'É', 'Ê', 'Ë', 'Ì', 'Í', 'Î', 'Ï', 'Ð', 'Ñ', 'Ò', 'Ó', 'Ô', 'Õ', 'Ö', 'Ø', 'Ù', 'Ú', 'Û', 'Ü', 'Ý', 'Þ', 'ß', 'à', 'á', 'â', 'ã', 'ä', 'å', 'æ', 'ç', 'è', 'é', 'ê', 'ë', 'ì', 'í', 'î', 'ï', 'ð', 'ñ', 'ò', 'ó', 'ô', 'õ', 'ö', 'ø', 'ù', 'ú', 'û', 'ü', 'ý');
+    $subs = array('A', 'A', 'A', 'A', 'A', 'A', 'A', 'C', 'E', 'E', 'E', 'E', 'I', 'I', 'I', 'I', 'D', 'N', 'O', 'O', 'O', 'O', 'O', 'O', 'U', 'U', 'U', 'U', 'U', 'P', 'B', 'a', 'a', 'a', 'a', 'a', 'a', 'a', 'c', 'e', 'e', 'e', 'e', 'i', 'i', 'i', 'i', 'o', 'n', 'o', 'o', 'o', 'o', 'o', 'o', 'u', 'u', 'u', 'u', 'y');
+    for ($i = 0; $i < strlen($str); $i++) {
+        $j = array_search($str[$i], $text);
+        if ($j)
+            $str[$i] = $subs[$j];
+    }
+
+    if ($upper)
+        $str = strtoupper($str);
+    return ($str);
+}
+
+//retorna uma string sem acentos
+function removeAcentosArray(array $str)
+{
+    foreach ($str as $key => $value) {
+        $str[$key] =  RemoveAcentos($value);
+    }
+    return ($str);
 }

config/moments.php

@@ -0,0 +1,18 @@
+<?php
+
+/*
+|--------------------------------------------------------------------------
+| Momonts
+|--------------------------------------------------------------------------
+|
+| Eventos utilizados pelo gerenciamento dos atendimentos.
+|
+*/
+
+define("CONF_MOMENT_SAUDACAO", 'SAUDACAO');
+define("CONF_MOMENT_INICIAR_ATENDIMENTO", 'INICIAR_ATENDIMENTO');
+define("CONF_MOMENT_FINALIZAR_ATENDIMENTO", 'FINALIZAR_ATENDIMENTO');
+define("CONF_MOMENT_CANCELAR_FILA", 'CANCELAR_FILA'); //entrou na fila mas n tem agente logado
+define("CONF_MOMENT_ENTRAR_FILA_SEM", 'ENTRAR_FILA_SEM'); //entrou na fila mas n tem agente livre
+define("CONF_MOMENT_ENTRAR_FILA_COM", 'ENTRAR_FILA_COM');
+define("CONF_MOMENT_ERRO_ATEND", 'LOST_CONNECTION');// quando estiver em atendimento e perder a conexão com websocket

config/whatsapp.php

@@ -9,7 +9,7 @@
 |
 */
 define("CONF_WHATSAPP_AUTH_TOKEN", 'eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.eyJhdWQiOiIxIiwianRpIjoiNGViZDYxOTJmMThhNTU2OGVlMDQ5ZDM3NDYzYTZmNDg5YjcxYjQyMGNhYzZmYWM0OWI5MjBkMmIxM2MzMzFmZDExMjAzMzhiZDhiODE5NWUiLCJpYXQiOjE2MjA4MzI1MTYsIm5iZiI6MTYyMDgzMjUxNiwiZXhwIjoxNjUyMzY4NTE2LCJzdWIiOiIyOTQ1Iiwic2NvcGVzIjpbXX0.mPLDDdSZuL6XlZbJ_xRNxebZgKKnYPS7Ecuit_8nPKRwLkY4MCuUA7UVWgt7Z7IG6PfNaxWzZtld7qQ_grV469Va_UbGbD342FJnL6iMVrXRv8_ybArS5J65zRR50zclexaKklplRxfebMIo6eovTJrc9kOeUPbfD-vztVB-MEXdW8sH4BTl23p8XVSxRhAegCcd9eA_IDymUpRJ8XPjJ_ZD2KkOXgucBwotl4srE3CweTdbKtCLqZfQcePE0rxxcDN6d4R0vj5TU2ze0iL-jwNUV1Gk4CF6lHqTr-8xqEzNsPHlJSsLFwmrlAqokgVFLA4ktfywBYZmzI6VJRODyqNuA-sf1KKDcWmVy6y1wdbX0pKiE96yHp86IO0Dqb7nZTH035rC7Ml0UTAo0-AmO-1WRS2BCtirBTpP9EGzWtBElwKLpPzokwbiae-GZgykDO9HUbGSm5GV8zvVGRhRNys_kbXjJaL_0DcHevHlcnEQDHqIX0-3fP5uvC5NhFSXBOtzJ796DLYpUXCunAsh5KzDFGdK_VTP6Xhsf2YGofn1okyHgU0J1B-a9F3AZpMYdnv7_FQC_SuZJ8mXFcoFSGI8F6RfjsO9dVY-N6MHsNQ8vWCkf4c4bv0XhBgPz5Uo3kOETpvzQjgmeptC7Wl4G_jG4RoVSjnH-QnLpdrO9zg');
-define("CONF_WHATSAPP_AUTH_URL", 'https://api.positus.global/v2/whatsapp/numbers/ea4c9088-e34e-49ce-ba02-8ea55e6fdaa4/');
+define("CONF_WHATSAPP_AUTH_URL", 'https://api.positus.global/v2/whatsapp/numbers/251f6a59-b32f-4d28-abad-c7869493d5a9/');
 
 /*
 |--------------------------------------------------------------------------
@@ -20,7 +20,7 @@ define("CONF_WHATSAPP_AUTH_URL", 'https://api.positus.global/v2/whatsapp/numbers
 | -> Facilita da identificacao durante um atendimento.
 |
 */
-define("CONF_WHATSAPP_CHANNEL", 'WHATSAPP');
+define("CONF_WHATSAPP_CHANNEL", 'whatsapp');
 
 /*
 |--------------------------------------------------------------------------

database/att-v3.sql

@@ -0,0 +1,530 @@
+ALTER TABLE
+    pbx_supervisor_agentes
+ADD
+    media int NOT NULL DEFAULT 0;
+
+-- pbx_eventos_agentes
+ALTER TABLE
+    pbx_eventos_agentes
+ADD
+    entrada_indisponivel timestamp(0) NULL;
+
+ALTER TABLE
+    pbx_eventos_agentes
+ADD
+    saida_indisponivel timestamp(0) NULL;
+
+select
+    id,
+    prm_sk_host_chat,
+    prm_chat_api,
+    prm_media_simultaneo,
+    prm_chat_api_supervisor into pbx_parametros_bk
+from
+    pbx_parametros
+where
+    id = 1;
+
+alter table
+    pbx_parametros drop column prm_chat_api_supervisor;
+
+alter table
+    pbx_parametros
+add
+    prm_chat_api_supervisor varchar(255);
+
+alter table
+    pbx_parametros drop column prm_sk_host_chat;
+
+alter table
+    pbx_parametros
+add
+    prm_sk_host_chat varchar(255);
+
+alter table
+    pbx_parametros drop column prm_chat_api;
+
+alter table
+    pbx_parametros
+add
+    prm_chat_api varchar(255);
+
+update
+    pbx_parametros
+set
+    prm_chat_api_supervisor = (
+        select
+            prm_chat_api_supervisor
+        from
+            pbx_parametros_bk
+        where
+            id = 1
+    );
+
+update
+    pbx_parametros
+set
+    prm_chat_api = (
+        select
+            prm_chat_api
+        from
+            pbx_parametros_bk
+        where
+            id = 1
+    );
+
+update
+    pbx_parametros
+set
+    prm_sk_host_chat = (
+        select
+            prm_sk_host_chat
+        from
+            pbx_parametros_bk
+        where
+            id = 1
+    );
+
+drop table pbx_parametros_bk;
+
+select
+    id,
+    prm_sk_host_chat,
+    prm_chat_api,
+    prm_media_simultaneo,
+    prm_chat_api_supervisor
+from
+    pbx_parametros
+where
+    id = 1;
+
+ALTER TABLE
+    pbx_parametros
+ADD
+    prm_media_simultaneo int not NULL DEFAULT 3;
+
+CREATE TABLE md_supervisor (
+    id SERIAL NOT NULL PRIMARY KEY,
+    ramal varchar NULL,
+    matricula varchar NULL,
+    nome varchar NULL,
+    tempo_login timestamp NULL,
+    fila varchar NULL,
+    status varchar NULL,
+    duracao timestamp NULL,
+    uniqueid varchar NULL DEFAULT '',
+    status_agente int NOT NULL DEFAULT 0,
+    motivo_pausa varchar NULL,
+    chamada_classificado int NOT NULL DEFAULT 1,
+    cliente_id varchar NULL
+);
+
+CREATE TABLE md_message (
+    id SERIAL NOT NULL PRIMARY KEY,
+    uniqueid varchar NOT NULL,
+    src varchar NOT NULL,
+    dst varchar NOT NULL,
+    type varchar NOT NULL,
+    content varchar NOT NULL,
+    profile_name varchar NOT NULL,
+    msg_date timestamptz NULL DEFAULT now(),
+    media varchar NULL,
+    status varchar NULL,
+    file_name varchar NULL,
+    id_provedor varchar NULL,
+    mimetype varchar NULL
+);
+
+CREATE TABLE md_evento (
+    id SERIAL NOT NULL PRIMARY KEY,
+    uniqueid varchar NOT NULL,
+    evento varchar NOT NULL,
+    data_evento timestamp NULL,
+    data_reg timestamp NULL DEFAULT now(),
+    fila varchar NOT NULL,
+    matricula varchar NULL
+);
+
+CREATE TABLE md_atendimento (
+    id SERIAL NOT NULL PRIMARY KEY,
+    matricula varchar NULL,
+    cliente_id varchar NOT NULL,
+    direcao varchar(1) NOT NULL,
+    uniqueid varchar NULL,
+    context varchar NULL,
+    data_reg timestamp NULL DEFAULT now(),
+    nome varchar NULL
+);
+
+CREATE TABLE md_system_message (
+    id SERIAL NOT NULL PRIMARY KEY,
+    data_reg timestamp NULL DEFAULT now(),
+    texto varchar NOT NULL,
+    ordem int NOT NULL,
+    momento varchar NULL
+);
+
+INSERT INTO
+    md_system_message (data_reg, texto, ordem, momento)
+VALUES
+    (
+        now(),
+        'Olá @cliente_name tudo certo?',
+        0,
+        'SAUDACAO'
+    ),
+    (
+        now(),
+        '@cliente_name escolha uma das opções abaixo para iniciar o atendimento',
+        0,
+        'SAUDACAO'
+    ),
+    (
+        now(),
+        'Cancelado o atendimento!',
+        0,
+        'CANCELAR_FILA'
+    ),
+    (
+        now(),
+        'Atendimento iniciado com @agente_name!',
+        0,
+        'INICIAR_ATENDIMENTO'
+    ),
+    (
+        now(),
+        'Atendimento finalizado!',
+        0,
+        'FINALIZAR_ATENDIMENTO'
+    ),
+    (
+        now(),
+        'Não temos nenhum atendente disponível no momento, iremos lhe atender assim que um atendente estiver disponível!',
+        0,
+        'ENTRAR_FILA_SEM'
+    ),
+    (
+        now(),
+        'Nossos atendentes estão ocupados, por favor aguarde que iremos lhe atender!',
+        0,
+        'ENTRAR_FILA_COM'
+    ),
+    (
+        now(),
+        'Para finalar o atendimento digite \n*"/finalizar"*.',
+        0,
+        'INICIAR_ATENDIMENTO'
+    ),
+    (
+        now(),
+        'Para sair da fila digite \n*"/cancelar"*.',
+        0,
+        'ENTRAR_FILA_SEM'
+    ),
+    (
+        now(),
+        'Para sair da fila digite \n*"/cancelar"*.',
+        0,
+        'ENTRAR_FILA_COM'
+    );
+
+CREATE TABLE md_supervisor (
+    id SERIAL NOT NULL PRIMARY KEY,
+    ramal varchar NULL,
+    matricula varchar NULL,
+    nome varchar NULL,
+    tempo_login timestamp NULL,
+    fila varchar NULL,
+    status varchar NULL,
+    duracao timestamp NULL,
+    uniqueid varchar varying NULL DEFAULT '',
+    status_agente int NOT NULL DEFAULT 0,
+    motivo_pausa varchar NULL,
+    chamada_classificado int NOT NULL DEFAULT 1,
+    cliente_id varchar NULL
+);
+
+CREATE TABLE pbx_notifica_media (
+    id SERIAL NOT NULL PRIMARY KEY,
+    uniqueid character varying NOT NULL,
+    src character varying NOT NULL,
+    msg character varying NOT NULL,
+    notif_date timestamp WITHOUT TIME ZONW DEFAULT(NOW())
+);
+
+CREATE TABLE pbx_lista_negra_palavras (
+    id SERIAL NOT NULL PRIMARY KEY,
+    palavra character varying NOT NULL,
+    date_create timestamp WITHOUT TIME ZONW DEFAULT(NOW())
+);
+
+INSERT INTO
+    pbx_lista_negra_palavras (palavra)
+VALUES
+    ('Anus'),
+    ('Baba-ovo'),
+    ('Babaovo'),
+    ('Babaca'),
+    ('Bacura'),
+    ('Bagos'),
+    ('Baitola'),
+    ('Bebum'),
+    ('Besta'),
+    ('Bicha'),
+    ('Bisca'),
+    ('Bixa'),
+    ('Boazuda'),
+    ('Boceta'),
+    ('Boco'),
+    ('Boiola'),
+    ('Bolagato'),
+    ('Boquete'),
+    ('Bolcat'),
+    ('Bosseta'),
+    ('Bosta'),
+    ('Bostana'),
+    ('Brecha'),
+    ('Brexa'),
+    ('Brioco'),
+    ('Bronha'),
+    ('Buca'),
+    ('Buceta'),
+    ('Bunda'),
+    ('Bunduda'),
+    ('Burra'),
+    ('Burro'),
+    ('Busseta'),
+    ('Cachorra'),
+    ('Cachorro'),
+    ('Cadela'),
+    ('Caga'),
+    ('Cagado'),
+    ('Cagao'),
+    ('Cagona'),
+    ('Canalha'),
+    ('Caralho'),
+    ('Casseta'),
+    ('Cassete'),
+    ('Checheca'),
+    ('Chereca'),
+    ('Chibumba'),
+    ('Chibumbo'),
+    ('Chifruda'),
+    ('Chifrudo'),
+    ('Chota'),
+    ('Chochota'),
+    ('Chupada'),
+    ('Chupado'),
+    ('Clitoris'),
+    ('Cocaina'),
+    ('Coco'),
+    ('Corna'),
+    ('Corno'),
+    ('Cornuda'),
+    ('Cornudo'),
+    ('Corrupta'),
+    ('Corrupto'),
+    ('Cretina'),
+    ('Cretino'),
+    ('Cruz-credo'),
+    ('Cu'),
+    ('Culhao'),
+    ('Curalho'),
+    ('Cuzao'),
+    ('Cuzuda'),
+    ('Cuzudo'),
+    ('Debil'),
+    ('Debiloide'),
+    ('Defunto'),
+    ('Demonio'),
+    ('Difunto'),
+    ('Doida'),
+    ('Doido'),
+    ('Egua'),
+    ('Escrota'),
+    ('Escroto'),
+    ('Esporrada'),
+    ('Esporrado'),
+    ('Esporro'),
+    ('Estupida'),
+    ('Estupidez'),
+    ('Estupido'),
+    ('Fedida'),
+    ('Fedido'),
+    ('Fedor'),
+    ('Fedorenta'),
+    ('Feia'),
+    ('Feio'),
+    ('Feiosa'),
+    ('Feioso'),
+    ('Feioza'),
+    ('Feiozo'),
+    ('Felacao'),
+    ('Fenda'),
+    ('Foda'),
+    ('Fodao'),
+    ('Fode'),
+    ('FodidaFodido'),
+    ('Fornica'),
+    ('Fudendo'),
+    ('Fudecao'),
+    ('Fudida'),
+    ('Fudido'),
+    ('Furada'),
+    ('Furado'),
+    ('Furão'),
+    ('Furnica'),
+    ('Furnicar'),
+    ('Furo'),
+    ('Furona'),
+    ('Gaiata'),
+    ('Gaiato'),
+    ('Gay'),
+    ('Gonorrea'),
+    ('Gonorreia'),
+    ('Gosma'),
+    ('Gosmenta'),
+    ('Gosmento'),
+    ('Grelinho'),
+    ('Grelo'),
+    ('Homo-sexual'),
+    ('Homossexual'),
+    ('Homossexual'),
+    ('Idiota'),
+    ('Idiotice'),
+    ('Imbecil'),
+    ('Iscrota'),
+    ('Iscroto'),
+    ('Japa'),
+    ('Ladra'),
+    ('Ladrao'),
+    ('Ladroeira'),
+    ('Ladrona'),
+    ('Lalau'),
+    ('Leprosa'),
+    ('Leproso'),
+    ('Lésbica'),
+    ('Macaca'),
+    ('Macaco'),
+    ('Machona'),
+    ('Machorra'),
+    ('Manguaca'),
+    ('Mangua¦a'),
+    ('Masturba'),
+    ('Meleca'),
+    ('Merda'),
+    ('Mija'),
+    ('Mijada'),
+    ('Mijado'),
+    ('Mijo'),
+    ('Mocrea'),
+    ('Mocreia'),
+    ('Moleca'),
+    ('Moleque'),
+    ('Mondronga'),
+    ('Mondrongo'),
+    ('Naba'),
+    ('Nadega'),
+    ('Nojeira'),
+    ('Nojenta'),
+    ('Nojento'),
+    ('Nojo'),
+    ('Olhota'),
+    ('Otaria'),
+    ('Ot-ria'),
+    ('Otario'),
+    ('Ot-rio'),
+    ('Paca'),
+    ('Paspalha'),
+    ('Paspalhao'),
+    ('Paspalho'),
+    ('Pau'),
+    ('Peia'),
+    ('Peido'),
+    ('Pemba'),
+    ('Pênis'),
+    ('Pentelha'),
+    ('Pentelho'),
+    ('Perereca'),
+    ('Peru'),
+    ('Pica'),
+    ('Picao'),
+    ('Pilantra'),
+    ('Piranha'),
+    ('Piroca'),
+    ('Piroco'),
+    ('Piru'),
+    ('Porra'),
+    ('Prega'),
+    ('Prostibulo'),
+    ('Prost-bulo'),
+    ('Prostituta'),
+    ('Prostituto'),
+    ('Punheta'),
+    ('Punhetao'),
+    ('Pus'),
+    ('Pustula'),
+    ('Puta'),
+    ('Puto'),
+    ('Puxa-saco'),
+    ('Puxasaco'),
+    ('Rabao'),
+    ('Rabo'),
+    ('Rabuda'),
+    ('Rabudao'),
+    ('Rabudo'),
+    ('Rabudona'),
+    ('Racha'),
+    ('Rachada'),
+    ('Rachadao'),
+    ('Rachadinha'),
+    ('Rachadinho'),
+    ('Rachado'),
+    ('Ramela'),
+    ('Remela'),
+    ('Retardada'),
+    ('Retardado'),
+    ('Ridícula'),
+    ('Rola'),
+    ('Rolinha'),
+    ('Rosca'),
+    ('Sacana'),
+    ('Safada'),
+    ('Safado'),
+    ('Sapatao'),
+    ('Sifilis'),
+    ('Siririca'),
+    ('Tarada'),
+    ('Tarado'),
+    ('Testuda'),
+    ('Tezao'),
+    ('Tezuda'),
+    ('Tezudo'),
+    ('Trocha'),
+    ('Trolha'),
+    ('Troucha'),
+    ('Trouxa'),
+    ('Troxa'),
+    ('Vaca'),
+    ('Vagabunda'),
+    ('Vagabundo'),
+    ('Vagina'),
+    ('Veada'),
+    ('Veadao'),
+    ('Veado'),
+    ('Viada'),
+    ('Víado'),
+    ('Viado'),
+    ('Viadao'),
+    ('Xavasca'),
+    ('Xerereca'),
+    ('Xexeca'),
+    ('Xibiu'),
+    ('Xibumba'),
+    ('Xota'),
+    ('Xochota'),
+    ('Xoxota'),
+    ('Xana'),
+    ('ladrão'),
+    ('viado'),
+    ('Xaninha');

database/database.sql

@@ -17,4 +17,29 @@ ADD
 ALTER TABLE
   pbx_sip_ramais
 ADD
-  COLUMN midiaramal VARCHAR(1);
+  COLUMN midiaramal VARCHAR(1);
+
+CREATE TABLE md_supervisor (
+  id SERIAL NOT NULL PRIMARY KEY,
+  ramal character varying NOT NULL,
+  matricula character varying NULL,
+  nome character varying NULL,
+  tempo_login timestamp NULL,
+  cliente_id character varying NULL,
+  fila character varying NULL,
+  status character varying NULL,
+  duracao timestamp NULL,
+  uniqueid character varying NULL DEFAULT '',
+  status_agente int NOT NULL DEFAULT 0,
+  motivo_pausa character varying NULL,
+  chamada_classificado int NOT NULL DEFAULT 1
+);
+
+ALTER TABLE
+  md_message
+add
+  COLUMN mimetype character varying NOT null,
+add
+  COLUMN id_provedor character varying NOT null,
+add
+  COLUMN file_name character varying NOT NULL;

database/modelo_mensagem.json

@@ -0,0 +1,21 @@
+{
+    "event": {
+        "type": "mensagem",
+        "contact": {
+            "name": "Lucas",
+            "number": "556596107663",
+            "matricula": ""
+        },
+        "mensagem": {
+            "type": "text",
+            "content": "ola",
+            "id_provedor": null,
+            "dst": "1040",
+            "uniqueid": 1638191429,
+            "media": "whatsapp",
+            "datetime": 1638191429,
+            "status": "sent",
+            "mimetype": false
+        }
+    }
+}

database/msg-text-positus.json

@@ -0,0 +1,17 @@
+{
+    "contacts": [{
+        "profile": {
+            "name": "Lucas"
+        },
+        "wa_id": "556596107663"
+    }],
+    "messages": [{
+        "from": "556596107663",
+        "id": "ABEGVWWWEHZjAhBQHfcZqjRX4rWUHoW5CZul",
+        "text": {
+            "body": "Test"
+        },
+        "timestamp": "1637696166",
+        "type": "text"
+    }]
+}

docker-compose.yml

@@ -0,0 +1,10 @@
+version: '3'
+services:
+  mid:
+    container_name: mid
+    build: .
+    volumes:
+      - $PWD/data:/var/www/html/aplicativo/integracao/media/storage/files
+    ports:
+      - 8090:8090
+      - 8081:8081

includes/config.php

@@ -114,4 +114,15 @@ if (file_exists(__DIR__ . '/../config/display_errors.php')) {
 */
 if (file_exists(__DIR__ . '/../config/telegram.php')) {
     require __DIR__ . '/../config/telegram.php';
+}
+/*
+|--------------------------------------------------------------------------
+| Configuracao de momentis
+|--------------------------------------------------------------------------
+|
+| Variaveis do moments das mensagens padrão.
+|
+*/
+if (file_exists(__DIR__ . '/../config/moments.php')) {
+    require __DIR__ . '/../config/moments.php';
 }

index.php

@@ -7,5 +7,4 @@ include  __DIR__ . '/includes/config.php';
 
 use app\Middleware\Middleware;
 
-$middle = new Middleware($config);
-$middle->api();
+$middle = new Middleware($config);

ports.conf

@@ -0,0 +1,15 @@
+# If you just change the port or add more ports here, you will likely also
+# have to change the VirtualHost statement in
+# /etc/apache2/sites-enabled/000-default.conf
+
+Listen 8081
+
+<IfModule ssl_module>
+Listen 443
+</IfModule>
+
+<IfModule mod_gnutls.c>
+Listen 443
+</IfModule>
+
+# vim: syntax=apache ts=4 sw=4 sts=4 sr noet

public/images/audio-icon.svg

@@ -0,0 +1 @@
+<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24" height="24"><path fill="#919191" d="M11.999 14.942c2.001 0 3.531-1.53 3.531-3.531V4.35c0-2.001-1.53-3.531-3.531-3.531S8.469 2.35 8.469 4.35v7.061c0 2.001 1.53 3.531 3.53 3.531zm6.238-3.53c0 3.531-2.942 6.002-6.237 6.002s-6.237-2.471-6.237-6.002H3.761c0 4.001 3.178 7.297 7.061 7.885v3.884h2.354v-3.884c3.884-.588 7.061-3.884 7.061-7.885h-2z"></path></svg>

public/images/camera-icon.svg

@@ -0,0 +1 @@
+<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 20" width="16" height="20"><path fill="#919191" d="M13.822 4.668H7.14l-1.068-1.09a1.068 1.068 0 0 0-.663-.278H3.531c-.214 0-.51.128-.656.285L1.276 5.296c-.146.157-.266.46-.266.675v1.06l-.001.003v6.983c0 .646.524 1.17 1.17 1.17h11.643a1.17 1.17 0 0 0 1.17-1.17v-8.18a1.17 1.17 0 0 0-1.17-1.169zm-5.982 8.63a3.395 3.395 0 1 1 0-6.79 3.395 3.395 0 0 1 0 6.79zm0-5.787a2.392 2.392 0 1 0 0 4.784 2.392 2.392 0 0 0 0-4.784z"></path></svg>

public/images/clip.svg

@@ -0,0 +1 @@
+<svg xmlns="http://www.w3.org/2000/svg" id="Outline" viewBox="0 0 24 24" width="24" height="24"><path fill="#919191" d="M22.95,9.6a1,1,0,0,0-1.414,0L10.644,20.539a5,5,0,1,1-7.072-7.071L14.121,2.876a3,3,0,0,1,4.243,4.242L7.815,17.71a1.022,1.022,0,0,1-1.414,0,1,1,0,0,1,0-1.414l9.392-9.435a1,1,0,0,0-1.414-1.414L4.987,14.882a3,3,0,0,0,0,4.243,3.073,3.073,0,0,0,4.243,0L19.778,8.532a5,5,0,0,0-7.071-7.07L2.158,12.054a7,7,0,0,0,9.9,9.9L22.95,11.018A1,1,0,0,0,22.95,9.6Z"/></svg>

public/images/community_message.svg

@@ -0,0 +1,363 @@
+<?xml version="1.0" encoding="UTF-8" standalone="no"?>
+<svg
+   xmlns:dc="http://purl.org/dc/elements/1.1/"
+   xmlns:cc="http://creativecommons.org/ns#"
+   xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#"
+   xmlns:svg="http://www.w3.org/2000/svg"
+   xmlns="http://www.w3.org/2000/svg"
+   xmlns:sodipodi="http://sodipodi.sourceforge.net/DTD/sodipodi-0.dtd"
+   xmlns:inkscape="http://www.inkscape.org/namespaces/inkscape"
+   data-name="Layer 1"
+   width="809.34183"
+   height="629.87561"
+   viewBox="0 0 809.34183 629.87561"
+   version="1.1"
+   id="svg1106"
+   sodipodi:docname="community_message.svg"
+   inkscape:version="0.92.4 (5da689c313, 2019-01-14)">
+  <metadata
+     id="metadata1112">
+    <rdf:RDF>
+      <cc:Work
+         rdf:about="">
+        <dc:format>image/svg+xml</dc:format>
+        <dc:type
+           rdf:resource="http://purl.org/dc/dcmitype/StillImage" />
+      </cc:Work>
+    </rdf:RDF>
+  </metadata>
+  <defs
+     id="defs1110" />
+  <sodipodi:namedview
+     pagecolor="#ffffff"
+     bordercolor="#666666"
+     borderopacity="1"
+     objecttolerance="10"
+     gridtolerance="10"
+     guidetolerance="10"
+     inkscape:pageopacity="0"
+     inkscape:pageshadow="2"
+     inkscape:window-width="1920"
+     inkscape:window-height="1017"
+     id="namedview1108"
+     showgrid="false"
+     inkscape:zoom="1.3462976"
+     inkscape:cx="404.67093"
+     inkscape:cy="344.64892"
+     inkscape:window-x="1912"
+     inkscape:window-y="-8"
+     inkscape:window-maximized="1"
+     inkscape:current-layer="svg1106" />
+  <path
+     d="M363.34812,549.37208C326.75641,513.35019,311.30181,475.77031,319.83,443.556c10.94436-41.34026,59.56474-69.92355,133.39432-78.42081l.27268,2.37135c-72.8018,8.37841-120.68047,36.32021-131.35973,76.66007-8.29975,31.35084,6.93053,68.10978,42.88542,103.50533Z"
+     transform="translate(-195.32909 -135.0622)"
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public/images/double-check-seen.svg

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public/images/double-check-unseen.svg

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public/images/double-check.svg

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public/images/down-arrow.svg

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public/images/enter.svg

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public/images/file.svg

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public/images/gt-arrow.svg

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public/images/menu-icon.svg

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public/images/message-tail-receiver.svg

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public/images/message-tail-sender.svg

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public/images/microphone-seen.svg

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public/images/microphone.svg

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public/images/notifications.svg

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public/images/paper-plane.svg

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public/images/pause.svg

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public/images/picture.svg

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public/images/placeholder-image.svg

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public/images/play-audio-icon.svg

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public/images/play.svg

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public/images/power.svg

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public/images/redo.svg

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public/images/search-icon.svg

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