<?php
include_once 'util/relatoriosBase.php';
class RelTransfer extends Relatorios {
private $___ramal;
private $___agente;
private $___status;
public function __construct($idProg, $dbcon, $incDac) {
parent::__construct($idProg, $dbcon, $incDac);
$this->___ramal = isset($_POST["ramal"]) ? $_POST["ramal"] : '';
$this->___agente = isset($_POST["listaAgente"]) ? $_POST["listaAgente"] : '';
$this->___status = isset($_POST["lstStatus"]) ? $_POST["lstStatus"] : '';
}
function ___FiltrosRelatorio() {
$agente = $this->___GetAgente();
if ($this->___media != MEDIA_PRINT_GRID) {
/*
* Recupera os filtros da sess<EFBFBD> o do usu<EFBFBD> rio.
*/
list($this->___dac, $this->___dataIni, $this->___dataFim, $this->___tipoRelatorio) = $_SESSION["SSstorageFiltros"];
if ($this->___media == MEDIA_PRINT_HTML) {
$fila = $this->GetIncDac() ? 'Fila: ' . GetDacDesc($this->GetDbCon(), $this->GetIdProg() . ' ') : '';
return sprintf("%sData Inicial: %s Data Final: %s Tipo: %s", $fila, $this->___dataIni, $this->___dataFim, ($this->___tipoRelatorio ? 'Anal<EFBFBD> tico' : 'Sint<EFBFBD> tico'));
}
$fltCsv = array();
if ($this->GetIncDac()) {
$fltCsv[] = 'Fila:' . GetDacDesc($this->GetDbCon(), $this->___dac);
}
$fltCsv[] = "Data Inicial:" . $this->___dataIni;
$fltCsv[] = "Data Final:" . $this->___dataFim;
$fltCsv[] = "Data Emissao:" . date('d/m/Y H:i:s');
$fltCsv[] = "Emitido Por:" . GetLogin();
return $fltCsv;
}
if ($this->GetIncDac()) {
$dacs = GetDac($this->GetDbCon(), $this->___dac, "", 0, 1, 0, 0, 1);
}
$lkPrint = "";
if ($this->___dataCount) {
$prt = '< a href = "index.php?idProg=%s&media=%s&tipoRelatorio=%s" > < img src = "imgSite/%s" alt = "Clique aqui para imprimir!" width = "24" height = "24" border = "0" > < / a > ';
$prtHtml = "< a href = \"javaScript:NovaJanela('index.php?idProg=%s&media=%s&tipoRelatorio=%s', ' % s ' , ' 720 ' , ' 700 ' , ' scrollbars = YES');\" > < img src = \"imgSite/%s\" alt = \"Clique aqui para imprimir ! \ " width = \"24\" height = \"24\" border = \"0\" > < / a > ";
$lkPrint .= sprintf($prtHtml, $this->GetidProg(), MEDIA_PRINT_HTML, $this->___tipoRelatorio, substr(LimpaString(GetDispProgSel($this->GetIdProg())), 0, 20), 'print.gif');
$lkPrint .= sprintf($prt, $this->GetidProg(), MEDIA_PRINT_EXCEL, $this->___tipoRelatorio, 'prt-xls.png');
$lkPrint .= sprintf($prt, $this->GetidProg(), MEDIA_PRINT_PDF, $this->___tipoRelatorio, 'prt-pdf.png');
$lkPrint .= sprintf($prt, $this->GetidProg(), MEDIA_PRINT_CSV, $this->___tipoRelatorio, 'prt-csv.png');
}
$tipoRel = !$this->___tipoRelatorio ? '' : 'checked="checked"';
/*
* Personalise esta fun<EFBFBD> <EFBFBD> o se necessitar de outras opnioes de filtro.
*/
$filtro = '< table border = "0" cellspacing = "1" cellpadding = "1" > ';
/*
* Rotulos.
*/
$filtro .= '< tr > ';
if ($this->GetIncDac())
$filtro .= '< td > Fila< / td > ';
$filtro .= '< td > Data Inicial< / td > ';
$filtro .= '< td > Data Final < / td > ';
$filtro .= '< td > Ramal< / td > ';
$filtro .= '< td > Agente< / td > ';
$filtro .= '< td > Status< / td > ';
$filtro .= '< td align = "center" valign = "middle" > < / td > ';
$filtro .= '< / tr > ';
/*
* Valores.
*/
$filtro .= '< tr > ';
if ($this->GetIncDac())
$filtro .= sprintf('< td > %s< / td > ', $dacs);
$filtro .= '< td > < input name = "dataIni" id = "dataIni" type = "text" size = "15" maxlength = "10" value = "%s" onkeyup = "formataData(this)" title = "dd/mm/aaaa" > < / td > ';
$filtro .= '< td > < input name = "dataFim" id = "dataFim" type = "text" size = "15" maxlength = "10" value = "%s" onkeyup = "formataData(this)" title = "dd/mm/aaaa" > < / td > ';
$filtro .= sprintf('< td > < input name = "ramal" id = "ramal" type = "text" size = "15" value = "%s" / > < / td > ', $this->___ramal);
$filtro .= sprintf('< td > %s< / td > ', $agente);
$filtro .= sprintf('< td > %s< / td > ', $this->___GetStatus($this->___status));
$filtro .= '< td > < input type = "submit" name = "btConsulta" id = "btConsulta" value = "Consultar" > < / td > ';
$filtro .= '< td > %s< / td > ';
$filtro .= '< / tr > ';
$filtro .= '< / table > ';
/*
* Guarda os filtros passados para recuperar na emiss<EFBFBD> o dos relat<EFBFBD> ios para impress<EFBFBD> o.
*/
$_SESSION["SSstorageFiltros"] = array($this->___dac, $this->___dataIni, $this->___dataFim, $this->___tipoRelatorio, $this->___agente);
return sprintf($filtro, $this->___dataIni, $this->___dataFim, $lkPrint);
}
protected function ___GetDadosDb() {
$dataIni = FormatDtMssql($this->___dataIni);
$dataFim = FormatDtMssql($this->___dataFim);
$dac = $this->___dac;
$dataCorte = GetDataRelatorio();
$ramal = $this->___ramal;
$agente = $this->___agente;
$status = $this->___status;
$query = "select * from(
select d.fila, a.calldate, a.src,
case when(d.evento in('COMPLETECALLER','COMPLETEAGENT'))
then(select q.destino from pbx_bilhetes_complemento q where q.uniqueid2 = a.uniqueid and q.direcao = 'fila-ramal')
else(select q.destino from pbx_bilhetes_complemento q where q.uniqueid2 = a.uniqueid order by data_registro limit 1)
end as dst,
c.apelido, a.billsec, a.duration,
case when(a.disposition = 'ANSWERED')then 'ATENDIDA' else 'ABANDONADA' end as status
from pbx_bilhetes a,pbx_usuarios c, pbx_eventos_dacs d, pbx_dacs e
where c.matricula = substring(d.agente, 7, 4)
and d.uid2 = a.uniqueid
and e.nome = d.fila
and d.evento in('COMPLETEAGENT','COMPLETECALLER','COMPLETAAGENT','COMPLETACALLER')
and a.lastapp < > 'Transferred Call'
and a.data_bilhete >= '$dataIni'
and a.data_bilhete < = '$dataFim'
and exists(select '' from pbx_bilhetes where data_bilhete = a.data_bilhete and accountcode = a.uniqueid) ";
$dataIni ? $query .= " and a.calldate::date >= '$dataIni' " : '';
$dataFim ? $query .= " and a.calldate::date < = '$dataFim' " : '';
$ramal ? $query .= " and a.dst = '$ramal' " : '';
$agente ? $query .= " and c.matricula = '$agente' " : '';
$status ? $query .= " and a.disposition = '$status' " : '';
$dac ? $query .= " and e.id = '$dac' " : '';
$query .= " union all
select d.fila, a.calldate, a.src, (select q.destino from pbx_bilhetes_complemento q where q.uniqueid2 = a.uniqueid order by data_registro desc limit 1)as dst, c.apelido, d.param4::bigint as billsec, a.duration,
case when(a.disposition = 'ANSWERED' or d.param4 > '0')then 'ATENDIDA' else 'ABANDONADA' end as status
from pbx_bilhetes a,pbx_usuarios c, pbx_eventos_dacs d, pbx_dacs e
where c.matricula = substring(d.agente, 7, 4)
and d.uid2 = a.uniqueid
and e.nome = d.fila
and d.param4 < > ''
and d.evento in('TRANSFER','TRANSFERORIG')
and a.lastapp < > 'Transferred Call'
and a.data_bilhete >= '$dataIni'
and a.data_bilhete < = '$dataFim' ";
$dataIni ? $query .= " and a.calldate::date >= '$dataIni' " : '';
$dataFim ? $query .= " and a.calldate::date < = '$dataFim' " : '';
$ramal ? $query .= " and a.dst = '$ramal' " : '';
$agente ? $query .= " and c.matricula = '$agente' " : '';
$status ? $query .= " and a.disposition = '$status' " : '';
$dac ? $query .= " and e.id = '$dac' " : '';
$query .= ")as transferencia order by 2";
//echo $query;
$result = $this->___GetQuery($query);
$row = pg_fetch_all($result);
$this->SetData($row ? $row : array());
}
protected function ___PreparaCsv() {
$dataRel = array();
$chmTotal = array();
$filtro = $this->___FiltrosRelatorio();
$dataRel[] = GenerateCsvFromArray($filtro);
$dadosCabecalio = array('Ramal', 'Origem', 'Data/Hora', 'Tempo', 'Status');
$dadosField = array('dst', 'src', 'calldate', 'billsec', 'status');
$dataRel[] = GenerateCsvFromArray($dadosCabecalio);
$somaReg = 0;
$somaChm = 0;
/*
* Linhas de dados.
*/
foreach ($this->GetData()[0] as $row) {
$somaReg ++;
$row['status'] == 'ATENDIDA' ? $somaChm++ : '';
$row['billsec'] = SecondToStrTime($row['billsec']);
$row['calldate'] = date('d/m/Y H:i:s', strtotime($row['calldate']));
$chmTotal[$row['dst']] += 1;
$linha = array();
foreach ($dadosField as $key) {
$linha[] = $row["$key"];
}
$dataRel[] = GenerateCsvFromArray($linha);
}
$dataRel[] = GenerateCsvFromArray(array('Total Atendidadas:', '', '', '', $somaChm));
$dataRel[] = GenerateCsvFromArray(array('Total Chamadas:', '', '', '', $somaReg));
$dataRel[] = GenerateCsvFromArray(array(''));
$dataRel[] = GenerateCsvFromArray(array('Ramal','Quantidade'));
foreach($chmTotal as $k => $v){
$dataRel[] = GenerateCsvFromArray(array($k,$v));
}
$this->___dataRel[] = $dataRel;
}
protected function ___PreparaExcel() {
$dataRel = array();
$chmTotal = array();
$filtro = $this->___FiltrosRelatorio();
/*
* Inicia o relat<EFBFBD> rio.
*/
/*
* Cria os filtros
*/
$linha = array('LABEL');
foreach ($filtro as $values) {
list($label, $value) = explode(":", $values);
$linha[] = $label;
}
$dataRel[] = $linha;
$linha = array('DADOS');
foreach ($filtro as $values) {
list($label, $value) = explode(":", $values);
$linha[] = $value;
}
$dataRel[] = $linha;
$dadosCabecalio = array('Ramal', 'Origem', 'Data/Hora', 'Tempo', 'Status');
$dadosField = array('dst', 'src', 'calldate', 'billsec', 'status');
$linha = array('LABEL');
foreach ($dadosCabecalio as $value) {
$linha[] = $value;
}
$dataRel[] = $linha;
$somaReg = 0;
$somaChm = 0;
/*
* Linhas de dados.
*/
foreach ($this->GetData()[0] as $row) {
$somaReg ++;
$row['status'] == 'ATENDIDA' ? $somaChm++ : '';
$row['billsec'] = SecondToStrTime($row['billsec']);
$row['calldate'] = date('d/m/Y H:i:s', strtotime($row['calldate']));
$chmTotal[$row['dst']] += 1;
$linha = array('DADOS');
foreach ($dadosField as $key) {
$linha[] = $row["$key"];
}
$dataRel[] = $linha;
}
$dataRel[] = array('LABEL', 'Chamadas Atendidas: ', '', '', '', $somaChm);
$dataRel[] = array('LABEL', 'Total Chamadas: ', '', '', '', $somaReg);
$dataRel[] = array('LABEL', '');
$dataRel[] = array('LABEL', 'Ramal ', 'Quantidade');
foreach ($chmTotal as $k => $v){
$dataRel[] = array('DADOS', $k, $v);
}
$this->___dataRel[] = $dataRel;
}
protected function ___PreparaGrid() {
$dataRel = array();
$chmTotal = array();
$dadosCabecalio = array(
'Ramal' => 'align="center"',
'Origem' => 'align="center"',
'Data/Hora' => 'align="center"',
'Tempo' => 'align="center"',
'Status' => 'align="center"'
);
$dadosField = array(
'dst' => 'align="center"',
'src' => 'align="center"',
'calldate' => 'align="center"',
'billsec' => 'align="center"',
'status' => 'align="center"'
);
/*
* Inicia o relat<EFBFBD> rio.
*/
$dataRel[] = '< table width = "70%" cellpadding = "2" class = "grid" > ';
/*
* Monta a linha de cabecalio.
*/
$linha = '< tr > ';
$linha .= "< th align = \"center\" colspan = \"5\" > Transfer<EFBFBD> ncia de chamada< / th > ";
$linha .= "< / tr > ";
$dataRel[] = $linha;
/*
* Verifica se retornou dados
*/
if (!IsPostBack() || !count($this->GetData()[0])) {
$dataRel[] = sprintf("< tr > < td align = \"center\" colspan = \"%s\" > %s< td > < / tr > < / table > ", count(1) - 1, (!IsPostBack() ? 'Informe os parametros e clique em consultar!' : 'Nenhum registro encontado!'));
$this->___dataRel[] = $dataRel;
return;
}
$linhaC = "< tr > ";
foreach ($dadosCabecalio as $key => $value) {
$linhaC .= sprintf("< th % s > %s< / th > ", $value, $key);
}
$linhaC .= "< / tr > ";
$dataRel[] = $linhaC;
$somaReg = 0;
$somaChm = 0;
/*
* Linhas de dados.
*/
foreach ($this->GetData()[0] as $row) {
$somaReg ++;
$row['status'] == 'ATENDIDA' ? $somaChm++ : '';
$row['dst'] = ocultarTelefone($row['dst']);
$row['src'] = ocultarTelefone($row['src']);
$row['billsec'] = SecondToStrTime($row['billsec']);
$row['calldate'] = date('d/m/Y H:i:s', strtotime($row['calldate']));
$chmTotal[$row['dst']] += 1;
$linha = "< tr > ";
foreach ($dadosField as $key => $value) {
$linha .= sprintf("< td % s > %s< / td > ", $value, $row["$key"]);
}
$linha .= "< / tr > ";
$dataRel[] = $linha;
}
$dataRel[] = "< tr > < th colspan = \"4\" > Chamadas Atendidas: < / th > < th align = \"center\" > $somaChm< / th > < / tr > ";
$dataRel[] = "< tr > < th colspan = \"4\" > Total de chamadas: < / th > < th align = \"center\" > $somaReg< / th > < / tr > ";
$dataRel[] = "< / table > < br > ";
$tabletotal = "< table width = \"30%\" cellpadding = \"2\" class = \"grid\" > < tr > < th colspan = \"2\" > Resumo de chamadas: < / th > < / tr > ";
$tabletotal .= "< tr > < th > Ramal< / th > < th > Quantidade< / th > < / tr > ";
foreach ($chmTotal as $chave => $valores) {
$tabletotal .= "< tr > < td > $chave < / td > < td > $valores< / td > < / tr > ";
}
$tabletotal .= "< / table > ";
$dataRel[] = $tabletotal;
$this->___dataRel[] = $dataRel;
}
protected function ___PreparaHtml() {
}
protected function ___PreparaPdf() {
list($this->___dac, $this->___dataIni, $this->___dataFim, $this->___tipoRelatorio) = $_SESSION["SSstorageFiltros"];
$chmTotal = array();
$dadosCabecalio = array(
'Ramal' => 'C',
'Origem' => 'C',
'Data/Hora' => 'C',
'Tempo' => 'C',
'Status' => 'C'
);
$dadosField = array(
'dst' => 'C',
'src' => 'C',
'calldate' => 'C',
'billsec' => 'C',
'status' => 'C'
);
$somaChm = 0;
$x = 0;
$dados = $this->GetData()[0];
$chave = '';
/*
* Linhas de dados.
*/
foreach ($dados as $row) {
$row['status'] == 'ATENDIDA' ? $somaChm++ : '';
$row['billsec'] = SecondToStrTime($row['billsec']);
$row['calldate'] = date('d/m/Y H:i:s', strtotime($row['calldate']));
foreach ($chmTotal as $key => $v) {
if ($v['ramal'] == $row['dst']) {
$chave = $key;
break;
}
}
$x++;
if ($chave) {
$chmTotal[$chave]['quantidade'] ++;
$chave = '';
} else {
$chmTotal[$x]['ramal'] = $row['dst'];
$chmTotal[$x]['quantidade'] = 1;
}
}
$widthHeader = array(38, 38, 38, 38, 38);
$totaliza = array("Total Chamadas: $x", '', '', '', "Total Atendidas: $somaChm");
$table = array($dadosCabecalio, $dadosField, $dados, $widthHeader, $totaliza, 0);
$table1 = array(array('Ramal' => 'C', 'Quantidade' => 'C'), array('ramal' => 'C', 'quantidade' => 'C'), $chmTotal, array(38, 38), 0, 1);
$this->___dataRel = array($table, $table1);
}
protected function ___GetAgente() {
global $dbcon;
$query = sprintf("SELECT DISTINCT c.matricula, c.apelido as nome
FROM pbx_bilhetes a, pbx_eventos_dacs b, pbx_usuarios c
WHERE b.uid2 = a.uniqueid
AND c.matricula = substring(b.agente, 7, 4)
AND a.calldate::date >= '%s'
AND a.calldate::date < = '%s'
AND b.fila = case when(%s = 0)then b.fila else (select nome from pbx_dacs where id = %s) end
ORDER BY 2", FormatDtMssql($this->___dataIni), FormatDtMssql($this->___dataFim), $this->___dac, $this->___dac);
$resp = pg_query($dbcon, $query);
$result = pg_fetch_all($resp);
$row = "< select name = \"listaAgente\" > ";
!$result ? $row .= "< option value = \"0\" > ----- < / option > " : $row .= "< option value = \"0\" > Todos< / option > ";
foreach ($result as $agentes) {
$sel = $this->___agente == $agentes['matricula'] ? "selected" : '';
$row .= sprintf("< option value = \"%s\" $ sel > %s< / option > ", $agentes['matricula'], $agentes['nome']);
}
$row .= "< / select > ";
return $row;
}
protected function ___GetStatus($st) {
$status = "< select name = \"lstStatus\" id = \"lstStatus\" > ";
$status .= str_replace("{SEL}", (!$st ? "selected" : ""), "< option value = \"\" { SEL } > Todos< / option > ");
$status .= str_replace("{SEL}", ($st == "ANSWERED" ? "selected" : ""), "< option value = \"ANSWERED\" { SEL } > ATENDIDA< / option > ");
$status .= str_replace("{SEL}", ($st == "BUSY" ? "selected" : ""), "< option value = \"BUSY\" { SEL } > OCUPADO< / option > ");
$status .= str_replace("{SEL}", ($st == "ENQUIRY" ? "selected" : ""), "< option value = \"ENQUIRY\" { SEL } > CONSULTA< / option > ");
$status .= str_replace("{SEL}", ($st == "NO ANSWER" ? "selected" : ""), "< option value = \"NO ANSWER \ " { SEL } > ABANDONADA< / option > ");
$status .= "< / select > ";
return $status;
}
public function ExecutaRelatorio() {
global $jsStartup, $jsJQuery, $smarty;
try {
/*
* Use esta fun<EFBFBD> <EFBFBD> o para validar dados do formul<EFBFBD> rio.
*/
$this->___ValidaForm();
/*
* Recupera os dados do banco.
*/
$this->___ConteudoRelatorio();
/*
* Imprime relat<EFBFBD> rio de acordo com a media passada.
*/
$conteudoRelatorio = $this->___ImprimeRelatorio();
} catch (Exception $exc) {
$this->SetMsg($exc->getMessage());
$jsStartup[] = sprintf("alert('%s');", $this->GetMsg());
$this->___GravaLog();
}
/*
* Inclua os scripts necess<EFBFBD> rios aqui.
*/
$jsJQuery[] = "\$('#dataIni').keypress(function(){formataDataHora(this);}) ";
$jsJQuery[] = "\$('#dataFim').keypress(function(){formataDataHora(this);}) ";
$smarty->assign('filtros', $this->___FiltrosRelatorio());
$smarty->assign('conteudo', $conteudoRelatorio);
$smarty->assign('msg', $this->GetMsg());
GetTemplate($smarty, 'relatoriosGrid.tpl');
}
}
$relTransfer = new RelTransfer($idProg, $dbcon, 1);
$relTransfer->ExecutaRelatorio();
/*
* Relatório mostra a produtividade de um agente
require_once("bd.php");
//variaveis para manter o estado
if ($_POST["btConsulta"]) {
$_SESSION["listaDacs"] = $_POST["listaDacs"];
$_SESSION["listaAgente"] = $_POST["listaAgente"];
$_SESSION["dataIni"] = $_POST["dataIni"];
$_SESSION["dataFim"] = $_POST["dataFim"];
$_SESSION["ramal"] = $_POST["ramal"];
$_SESSION["lstStatus"] = $_POST["lstStatus"];
} else {
$_SESSION["listaAgente"] = 0;
$_SESSION["listaDacs"] = !IsAjax() ? GetIdDacPadrao($dbcon, $_SESSION["SSidUser"]) : $_GET["listaDacs"];
$_SESSION["dataIni"] = !IsAjax() ? date('d/m/Y') . " 00:00" : $_GET["dataIni"];
$_SESSION["dataFim"] = !IsAjax() ? date('d/m/Y') . " 23:59" : $_GET["dataFim"];
$_SESSION["lstStatus"] = "";
}
//Verifica se <EFBFBD> o primeiro acesso a pagia
$isPostBack = isset($_GET["idProg"]) ? 0 : 1;
$codSel = $_SESSION["listaDacs"];
//carrega dacs
if (!IsAjax())
$dacs = GetDac($dbcon, $codSel, "", 0);
//carrega Atendente
if (!IsAjax())
$codSel = ((!$_SESSION["listaAgente"]) || ($trocaDac)) ? 0 : $_SESSION["listaAgente"];
else
$codSel = !empty($_GET["codAgt"]) ? $_GET["codAgt"] : 0;
$sel = !$codSel ? "selected" : "";
$agentes = "< select name = \"listaAgente\" id = \"listaAgente\" size = \"1\" > ";
$agentes .= "< option value = \"0\" $ sel > Todos< / option > ";
$idDac = $_SESSION["listaDacs"];
$dtAgtIni = FormatDtMssql(substr($_SESSION["dataIni"], 0, 10));
$dtAgtFim = FormatDtMssql(substr($_SESSION["dataFim"], 0, 10));
$query = "select distinct c.matricula, c.apelido as nome
from pbx_bilhetes a, pbx_eventos_dacs b, pbx_usuarios c
where b.uid2 = a.uniqueid
and c.matricula = substring(b.agente, 7, 4)
and a.calldate::date >= '$dtAgtIni'
and a.calldate::date < = '$dtAgtFim'
and b.fila = case when($idDac = 0)then b.fila else (select nome from pbx_dacs where id = $idDac) end
order by 2 ";
//if(IsAdmin()) echo $query;
$result = pg_query($dbcon, $query);
$numAgt = 0;
while ($dados = @pg_fetch_row($result)) {
if ($codSel == $dados[0]) {
$sel = "selected";
$i = 1;
} else {
$sel = "";
}
$agentes .= "< option value = \"$dados[0]\" $ sel > $dados[1]< / option > ";
$numAgt++;
}
$agentes .= "< / select > ";
if (!$numAgt)
$agentes = str_replace('Todos', '------', $agentes);
//relatorio
if (IsAjax()) {
echo $agentes;
} else {
$imp = 0;
$linhas = "";
//valida data inicial
$hora = array();
$valDate = substr($_SESSION["dataIni"], 0, 10);
$hora = explode(":", substr($_SESSION["dataIni"], 11, 5));
$hora[0] = (int) $hora[0];
$hora[1] = (int) $hora[1];
$valIni = is_date($valDate);
if ($valIni)
$valIni = !$hora[0] & & !$hora[1] ? true : (($hora[0] > 23) || ($hora[1] > 59) ? false : true);
//valida data final
$hora = array();
$valDate = substr($_SESSION["dataFim"], 0, 10);
$hora = explode(":", substr($_SESSION["dataFim"], 11, 5));
$hora[0] = (int) $hora[0];
$hora[1] = (int) $hora[1];
$valFim = is_date($valDate);
if ($valFim)
$valFim = (!$hora[0] & & !$hora[1]) ? true : (($hora[0] > 23) || ($hora[1] > 59) ? false : true);
if (IsPostBack() & & !$_SESSION["listaDacs"]) {
$jsStartup[] = "alert('Selecione um DAC!');";
$msg = "Selecione um DAC!";
} else if (!$valIni) {
$jsStartup[] = "alert('Data inicial inv<EFBFBD> lida!');";
$msg = "Data inicial inv<EFBFBD> lida!";
} else if (!$valFim) {
$jsStartup[] = "alert('Data final inv<EFBFBD> lida!');";
$msg = "Data final inv<EFBFBD> lida!";
} else {
if ($isPostBack) {
$setQuery = "";
$setQuery = utf8_encode(GetQuery($trocaDac));
$result = @pg_query($dbcon, $setQuery);
$resumo = array();
$total = 0;
$buffDados = array();tempo_atende
$dacSel = "";
$totais = array();
while ($dados = @pg_fetch_array($result)) {
$dados["dac"] = $dados["fila"];
$dados["data"] = $dados["calldate"];
$dados["agente"] = $dados["apelido"];
$dados["destino"] = $dados["dst"];
$dados["fone"] = $dados["src"];
// fila, calldate, src, dst, apelido, disposition, billsec, duration
$buffDados[] = $dados;
$data = FormataDBDataHora($dados["data"]);
$fone = FormataFone($dados["fone"]);
$agente = $dados["agente"];
$destino = $dados["destino"]; // == 200 ? $dados["dac"] : $dados["destino"];
$status = $dados["status"];
$dacSel = $dados["dac"];
$tipo = SecondToStrTime($dados["billsec"]);
$totais[$dados["status"]] ++;
//Ramal, Origem, Data/Hora, Tipo, Status
if (!array_key_exists($dados["destino"], $resumo))
$resumo[$dados["destino"]] = 1;
else
$resumo[$dados["destino"]] ++;
$linhas .= "< tr >
< td align = \"left\" class = \"headColun\" > $destino< / td >
< td align = \"left\" class = \"headColun\" > $fone< / td >
< td align = \"left\" class = \"headColun\" > $data< / td >
< td align = \"left\" class = \"headColun\" > $tipo< / td >
< td align = \"center\" class = \"headColun\" > $status< / td >
< / tr > ";
$total++;
}
ksort($resumo);
$totalRes = 0;
$akey = array();
$totalResumo = 0;
foreach ($resumo as $key => $value) {
$akey[] = array($key, $value);
$linhaResumo .= "< tr > < td align = \"center\" > $key< / td > < td align = \"right\" > $value< / td > < / tr > ";
$totalRes += $value;
$totalResumo++;
}
}
//dados para relatorio
$_SESSION["dadosRelTrans"] = $buffDados;
$_SESSION["relTransTotal"] = $total;
$_SESSION["dacSel"] = $dacSel;
$_SESSION["dadosRelResumo"] = $akey;
$_SESSION["relTransResumoTotal"] = $totalResumo;
}
$jsJQuery[] = "\$('#listaDacs').change(function(){GetAgtFromTransfer();}) ";
$jsJQuery[] = "\$('#dataIni').keypress(function(){formataDataHora(this);}) ";
$jsJQuery[] = "\$('#dataIni').change(function(){GetAgtFromTransfer();}) ";
$jsJQuery[] = "\$('#dataFim').keypress(function(){formataDataHora(this);}) ";
$jsJQuery[] = "\$('#dataFim').change(function(){GetAgtFromTransfer();}) ";
//totalizacao
if ($total) {
$linhaTotal = "";
foreach ($totais as $key => $value)
$linhaTotal .= "< tr > < th colspan = \"4\" align = \"left\" > Total de $key< / th > < th align = \"right\" > $value< / th > < / tr > ";
$linhaTotal .= "< tr > < th colspan = \"4\" align = \"left\" > Total Geral< / th > < th align = \"right\" > $total< / th > < / tr > ";
}
if ($isPostBack) {
$erro = "";
if (pg_last_error($dbcon))
$erro = "Ocorreram erros durante a opera<EFBFBD> <EFBFBD> o. Erro: " . pg_last_error($dbcon);
}
$smarty->assign('imp', $total);
$smarty->assign('dtIni', $_SESSION["dataIni"]);
$smarty->assign('dtFim', $_SESSION["dataFim"]);
$smarty->assign('ramal', $_SESSION["ramal"]);
$smarty->assign('dacs', $dacs);
$smarty->assign('agentes', $agentes);
$smarty->assign('status', GetStatus($_SESSION["lstStatus"]));
$smarty->assign('linhas', $linhas);
$smarty->assign('totais', $linhaTotal);
$smarty->assign('linhaResumo', $linhaResumo);
$smarty->assign('totalRes', $totalRes);
$smarty->assign('erro', $erro);
DispRel($smarty);
}
function DispRel($smarty) {
$smarty->display('transferenciaGrid.tpl');
}
function GetQuery($trocaDac) {
$dac = trim($_SESSION["listaDacs"]);
$agente = trim($_SESSION["agente"]);
$dt = trim($_SESSION["dataIni"]);
$dtFim = trim($_SESSION["dataFim"]);
$ramal = trim($_SESSION["ramal"]);
$status = trim($_SESSION["lstStatus"]);
$dataInicial = FormatDtMssql(substr($_SESSION["dataIni"], 0, 10));
$dataFinal = FormatDtMssql(substr($_SESSION["dataFim"], 0, 10));
$dt = soNumero($dt) < = 8 ? '' : FormatDtHoraBD($dt);
$dtFim = soNumero($dtFim) < = 8 ? '' : FormatDtHoraBD($dtFim);
$dataCorte = GetDataRelatorio();
$query = " select * from(
select d.fila, a.calldate, a.src,
case when(d.evento in('COMPLETECALLER','COMPLETEAGENT'))
then(select q.destino from pbx_bilhetes_complemento q where q.uniqueid2 = a.uniqueid and q.direcao = 'fila-ramal') -- entrada
else(select q.destino from pbx_bilhetes_complemento q where q.uniqueid2 = a.uniqueid order by data_registro limit 1) -- sa<EFBFBD> da
end as dst,
c.apelido, a.billsec, a.duration,
case when(a.disposition = 'ANSWERED')then 'ATENDIDA' else 'ABANDONADA' end as status
from pbx_bilhetes a,pbx_usuarios c, pbx_eventos_dacs d, pbx_dacs e
where c.matricula = substring(d.agente, 7, 4)
and d.uid2 = a.uniqueid
and e.nome = d.fila
and d.evento in('COMPLETEAGENT','COMPLETECALLER','COMPLETAAGENT','COMPLETACALLER')
and a.lastapp < > 'Transferred Call'
and a.data_bilhete >= '$dataCorte'
and a.data_bilhete >= '$dataInicial'
and a.data_bilhete < = '$dataFinal'
and exists(select '' from pbx_bilhetes where data_bilhete = a.data_bilhete and accountcode = a.uniqueid)\n";
if ($dt)
$query .= " and date_trunc('minute', a.calldate) >= '$dt'\n";
if ($dtFim)
$query .= " and date_trunc('minute', a.calldate) < = '$dtFim'\n";
if ($ramal)
$query .= " and a.dst = '$ramal'\n";
if ($agente)
$query .= " and c.matricula = '$agente'\n";
if ($status)
$query .= " and a.disposition = '$status'\n";
if ($dac)
$query .= " and e.id = '$dac' \n";
$query .= "union all
select d.fila, a.calldate, a.src, (select q.destino from pbx_bilhetes_complemento q where q.uniqueid2 = a.uniqueid order by data_registro desc limit 1)as dst, c.apelido, d.param4::bigint as billsec, a.duration,
case when(a.disposition = 'ANSWERED' or d.param4 > '0')then 'ATENDIDA' else 'ABANDONADA' end as status
from pbx_bilhetes a,pbx_usuarios c, pbx_eventos_dacs d, pbx_dacs e
where c.matricula = substring(d.agente, 7, 4)
and d.uid2 = a.uniqueid
and e.nome = d.fila
and d.param4 < > ''
and d.evento in('TRANSFER','TRANSFERORIG')
and a.lastapp < > 'Transferred Call'
and a.data_bilhete < '$dataCorte'
and a.data_bilhete >= '$dataInicial'
and a.data_bilhete < = '$dataFinal' \n";
if ($dt)
$query .= " and date_trunc('minute', a.calldate) >= '$dt'\n";
if ($dtFim)
$query .= " and date_trunc('minute', a.calldate) < = '$dtFim'\n";
if ($ramal)
$query .= " and a.dst = '$ramal'\n";
if ($agente)
$query .= " and c.matricula = '$agente'\n";
if ($status)
$query .= " and a.disposition = '$status'\n";
if ($dac)
$query .= " and e.id = '$dac' ";
$query .= ")as transferencia
order by 2 \n";
//if(IsAdmin()) echo $query;
return $query;
}
function HoraZero($h) {
$hora = explode(":", $h);
if (((int) $hora[0] == true) || ((int) $hora[1] == true))
return false;
else
return true;
}
function GetStatus($st) {
$status = "< select name = \"lstStatus\" id = \"lstStatus\" > ";
$status .= str_replace("{SEL}", (!$st ? "selected" : ""), "< option value = \"\" { SEL } > Todos< / option > ");
$status .= str_replace("{SEL}", ($st == "ANSWERED" ? "selected" : ""), "< option value = \"ANSWERED\" { SEL } > ATENDIDA< / option > ");
$status .= str_replace("{SEL}", ($st == "BUSY" ? "selected" : ""), "< option value = \"BUSY\" { SEL } > OCUPADO< / option > ");
$status .= str_replace("{SEL}", ($st == "ENQUIRY" ? "selected" : ""), "< option value = \"ENQUIRY\" { SEL } > CONSULTA< / option > ");
$status .= str_replace("{SEL}", ($st == "NO ANSWER" ? "selected" : ""), "< option value = \"NO ANSWER \ " { SEL } > ABANDONADA< / option > ");
$status .= "< / select > ";
return $status;
}
*/
?>
