integracao/Clientes/Amaggi/Zendesk.php

<?php

    require_once 'Integracao.php';

    /**
     * @author Jose Henrique Joanoni
     * @function developer
     * @company SimplesIP
     * @version 1.0.0
     */
    class Zendesk extends Integracao {

        private $token;
        private $url;
        private $metodo;
        private $query;
        private $curl;
        private $debug;
        private $params = array();

        ########################################################################
        ##                          FUNCOES DA API                            ##
        ########################################################################

        /**
         * <b>Recebe uma string em JSON para realizar a abertura do Ticket.</b>
         * 
         * @param string $jsonRequest string em JSON.
         * @return boolean
         */
        public function openTicket($id, $subject, $body, $priority, $protocolo = null) {
            $this->debug = debug_backtrace();
            if ($this->getArgs(func_get_args())) {
                $ticket = array(
                    'ticket' => array(
                        'via_id' => $id,
                        'subject' => $subject,
                        'external_id' => $protocolo,
                        "description" => "Ticket Cetral Telefonica",
                        'comment' => array(
                            'body' => $body
                        ),
                        'priority' => $priority
                    )
                );
                $this->params = json_encode($ticket);
                $this->setMetodo('tickets');
                return $this->setParams();
            } else {
                return false;
            }
        }
        
        /**
         * @param string $external_id
         * @return boolean
         */
        public function listTickeByExternalId($external_id) {
            $this->debug = debug_backtrace();
            if ($this->getArgs(func_get_args())) {
                $this->params = null;
                $this->setMetodo('tickets.json?external_id=' . $external_id);
                return $this->setParams();
            } else {
                return false;
            }
        }

        ########################################################################
        ##                      FUNCOES DEFAULT DA CLASSE                     ##
        ########################################################################

        /**
         * Coleta as informacoes iniciais para o inicio da integracao com a API.
         * 
         * @param string $token
         * @param string $url
         * @param boolean $log
         */
        public function __construct($token, $url, $log = false) {
            $this->token = base64_encode($token);
            $this->url = "https://{$url}.zendesk.com/api/v2/";
            $this->setLog($log);
            $this->log->info("Iniciando integracao", debug_backtrace());
        }

        /**
         * Parametriza o metodo utilizado para a consulta.
         * 
         * @param type $metodo
         */
        private function setMetodo($metodo) {
            $this->metodo = $metodo;
        }

        /**
         * Escreve a query para ser passada para o curl
         * 
         * @param string $query
         */
        private function setQuery($query) {
            return $this->query .= $query;
        }

        /**
         * retorna a string pronta da query do curl e limpa a variavel.
         * 
         * @return string $query
         */
        private function getQuery() {
            $query = $this->query;
            unset($this->query);
            return $query;
        }

        /**
         * Constroi de forma dinamica a string para ser passada para a execucao do Curl
         * 
         * @void
         */
        private function curl() {
            $this->curl = curl_init();
            $this->log->debug("URL: {$this->url}{$this->metodo}", debug_backtrace());
            curl_setopt($this->curl, CURLOPT_URL, $this->url . $this->metodo);
            curl_setopt($this->curl, CURLOPT_RETURNTRANSFER, true);
            curl_setopt($this->curl, CURLOPT_FOLLOWLOCATION, true);
            
            if($this->params){
                curl_setopt($this->curl, CURLOPT_POSTFIELDS, $this->params);
            }
            
            curl_setopt($this->curl, CURLOPT_TIMEOUT, 10);
            curl_setopt($this->curl, CURLOPT_HTTPHEADER, array(
                'Content-Type:application/json',
                'Authorization: Basic ' . $this->token
            ));
            $this->log->debug("Curl: {$this->curl}", debug_backtrace());
        }

        /**
         * Recebe array de forma de indice e valor
         * 
         * @example array("qtype" => 'test_api', "query" => '123', "oper" => '=')
         * 
         * @obs sempre chamar a fun<EFBFBD><EFBFBD>o debug_backtrace() para ser dispon<EFBFBD>vel em log
         *
         * @param type $params
         * @debug_track function debug_backtrace()
         */
        private function setParams() {
            $this->curl();
            unset($this->params);
            return $this->exec();
        }

        /**
         * Recebe as informa<EFBFBD><EFBFBD>es e realiza a execucao da API
         * 
         * @void
         */
        private function exec() {
            /**
             * Caso tenha problema de requisi<EFBFBD><EFBFBD>o
             */
            $content = curl_exec($this->curl);
            if (curl_errno($this->curl)) {
                $this->log->error(curl_error($this->curl), debug_backtrace());
                curl_close($this->curl);
                //$this->audioError();
                return false;
            }
            curl_close($this->curl);
            return $this->response($content);
        }

        /**
         * Prepara dos dados para ser transmitidos para o metodo a ser retornado a
         * integracao.
         * 
         * @return array
         */
        private function response($data) {
            $this->log->debug("Reponse API: " . print_r(json_decode($data, true), true), $this->debug);
            if ($data) {
                return json_decode($data, true);
            } else {
                return false;
            }
        }
    }