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#!/bin/bash |
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HOST_DB="172.16.51.15" |
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BASE_DB="PBX" |
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USUARIO="contacte" |
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SENHA="ctepgSQL" |
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TBL_AGENTES="pbx_supervisor_agentes" |
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case "$1" in |
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inserir_agente) |
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echo parametro 1 = $1 |
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#inserir agente |
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if [ -z "$2" -o -z "$3" ] |
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then |
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exit |
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fi |
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export PGPASSWORD=$SENHA |
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psql -c "insert into $TBL_AGENTES (status,matricula,tempo_login,logado) values ('$2','$3',now(),now())" -h $HOST_DB -d $BASE_DB -U $USUARIO |
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exit 0 |
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;; |
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deletar_agente) |
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echo parametro 1 = $1 |
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#deletar agente |
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if [ -z "$2" ] |
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then |
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exit |
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fi |
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export PGPASSWORD=$SENHA |
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psql -c "delete from $TBL_AGENTES where matricula = '$2'" -h $HOST_DB -d $BASE_DB -U $USUARIO |
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exit 0 |
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;; |
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atualizar_transferencia) |
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echo parametro 1 = $1 |
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#atualizar transferencia |
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if [ -z "$2" -o -z "$3" ] |
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then |
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exit |
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fi |
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export PGPASSWORD=$SENHA |
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PAUSA=$(psql -c "select count(*) from $TBL_AGENTES where status = 'PAUSA' and matricula = '$3'" -h $HOST_DB -d $BASE_DB -U $USUARIO|head -n3|tail -n1) |
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echo 'Pausa = '$PAUSA |
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if [ $PAUSA = 1 ] |
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then |
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exit |
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fi |
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psql -c "UPDATE $TBL_AGENTES SET status = '$2',duracao = now(),origem_destino = '',canal = '' WHERE CANAL = '$3'" -h $HOST_DB -d $BASE_DB -U $USUARIO |
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exit 0 |
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;; |
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atualizar_canal) |
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echo parametro 1 = $1 |
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#atualizar canal |
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if [ -z "$2" -o -z "$3" -o -z "$4" ] |
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then |
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exit |
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fi |
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export PGPASSWORD=$SENHA |
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psql -c "UPDATE $TBL_AGENTES SET status = 'ORIGINANDO' ,canal = '$2',duracao = now(),origem_destino = '$4' WHERE matricula = '$3'" -h $HOST_DB -d $BASE_DB -U $USUARIO |
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exit 0 |
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;; |
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atualizar_agente) |
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echo parametro 1 = $1 |
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#atualizar agente |
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if [ -z "$2" -o -z "$3" ] |
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then |
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exit |
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fi |
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export PGPASSWORD=$SENHA |
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PAUSA=$(psql -c "select count(*) from $TBL_AGENTES where status = 'PAUSA' and matricula = '$3'" -h $HOST_DB -d $BASE_DB -U $USUARIO|head -n3|tail -n1) |
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echo 'Pausa = '$PAUSA |
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if [ $PAUSA = 1 ] |
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then |
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psql -c "UPDATE $TBL_AGENTES SET origem_destino = '',canal = '' WHERE matricula = '$3'" -h $HOST_DB -d $BASE_DB -U $USUARIO |
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exit |
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fi |
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psql -c "UPDATE $TBL_AGENTES SET status = '$2',duracao = now(),origem_destino = '',canal = '' WHERE matricula = '$3'" -h $HOST_DB -d $BASE_DB -U $USUARIO |
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exit 0 |
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;; |
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*) |
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date +%F-%T >> /var/log/scripts/callcenter.log |
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echo Op<EFBFBD><EFBFBD>o inv<EFBFBD>lida: $1 >> /var/log/scripts/callcenter.log |
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echo " " >> /var/log/scripts/callcenter.log |
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exit 1 |
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;; |
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esac
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