<?php

namespace app\Models;

use app\Core\Model;

/**
 * Clase para criacao de Querys no banco de dados.
 * 
 * Todas as querys desta classe esta especificada para o uso do WhatsApp.
 *
 * @author Lucas Awade
 */
class Agent extends Model
{

    const USUARIOS = "pbx_usuarios";
    const SUPERVISOR_AGENTE = "pbx_supervisor_agentes";
    const EVENTO_AGENTE = 'pbx_eventos_agentes';
    const BILHETE = 'pbx_bilhetes';
    const EVENTOS_DACS = 'pbx_eventos_dacs';

    public function findByNumber($number)
    {
        $this->query = "SELECT CASE WHEN(origem_destino = '$number') THEN 'CLIENT' ELSE 'AGENT' END AS phone, * "
            . "FROM " . self::SUPERVISOR_AGENTE . " WHERE (origem_destino = :number OR ramal = :number)";
        return $this->read($this->query, ['number' => $number])->fetch();
    }

    public function findAllAgentes($media = ['TELEGRAM', 'whatsapp'], $queue = null)
    {

        $data = [];
        $this->query = "SELECT * FROM " . self::SUPERVISOR_AGENTE . " WHERE 1=1 ";
        $this->query .=  sprintf(" AND sala_1 in(%s) ", whereIn($media));
        if ($queue) {
            $this->query .=  " AND dac = :queue ";
            $data['queue'] = $queue;
        }
        $ret = $this->read($this->query, $data);
        if ($ret) {
            return $ret->fetchAll();
        } else {
            return [];
        }
    }

    public function findByAgent($user)
    {
        $this->query = "SELECT * FROM " . self::USUARIOS . " WHERE apelido = :apelido;";
        return $this->read($this->query, ['apelido' => $user])->fetch();
    }

    public function findAgentByRamal($ramal)
    {
        $this->query = "SELECT * FROM " . self::SUPERVISOR_AGENTE . "  WHERE ramal = :ramal;";
        return $this->read($this->query, ['ramal' => $ramal])->fetch();
    }

    public function findAgentByMatricula($matricula)
    {
        $this->query = "SELECT * FROM " . self::SUPERVISOR_AGENTE . "  WHERE matricula = :matricula;";
        return $this->read($this->query, ['matricula' => $matricula])->fetch();
    }

    public function findAgentByQueue($queue, $status = 'LIVRE', $orderBy = null, $orderByType = 'ASC')
    {
        $data = [];
        $this->query = "SELECT ramal, b.matricula, b.nome, b.apelido, penalidade, (logado - duracao) as tempo_livre, 
                            (SELECT count(*) AS atendimentos 
                                FROM " . self::BILHETE . " ab
                                INNER JOIN " . self::EVENTOS_DACS . " bc ON ab.uniqueid = bc.uid2
                                WHERE bc.fila = a.dac
                                AND bc.agente = a.matricula
                                AND bc.evento IN(:evento) 
                                AND ab.data_bilhete = 'now')
                        FROM " . self::SUPERVISOR_AGENTE . " a 
                        INNER JOIN " . self::USUARIOS . " b ON a.matricula = b.matricula 
                        WHERE upper(a.dac) = upper(:queue)
                        AND a.status = upper(:status) ";

        $data['queue'] = $queue;
        $data['status'] = $status;
        $data['evento'] = implode(',', [
            CONF_EVENT_TIMERMINO_CLIENTE,
            CONF_EVENT_TIMERMINO_AGENTE
        ]);

        if ($orderBy && $orderByType) {
            $this->query .= " ORDER BY $orderBy $orderByType;";
        }

        return $this->read($this->query, $data)->fetchAll();
    }

    ########################################
    ###         SUPERVISOR AGENTE        ###
    ########################################

    public function addAgent($matricula, $ramal, $login, $queue, $media, $chamada_classificado = 1)
    {
        $this->query = "INSERT INTO " . self::SUPERVISOR_AGENTE . " 
                        (ramal, matricula, nome, tempo_login, modo_atendimento, dac, status, duracao, logado, status_time, disponivel_atendimento, sala_1, chamada_classificado)
                    VALUES(:ramal, :matricula, :login, :tempo_login, :modo_atendimento, :queue, :status, :duracao, :logado, :status_time, :disponivel_atendimento, :media, :chamada_classificado);";

        return $this->create($this->query, [
            'matricula' => $matricula,
            'ramal' => $ramal,
            'login' => $login,
            'tempo_login' => 'now()',
            'modo_atendimento' => 'Manual',
            'queue' => $queue,
            'status' => 'LIVRE',
            'duracao' => 'now()',
            'logado' => 'now()',
            'status_time' => 'now()',
            'disponivel_atendimento' => 1,
            'media' => $media,
            'chamada_classificado' => $chamada_classificado
        ]);
    }

    public function updateAgent($matricula, $ramal, $status = 'LIVRE', $origemDestino = null, $motivoPausa = null, $duracao = null, $uniqueid = null, $chamada_classificado = 1)
    {
        $data = [];
        $this->query = "UPDATE " . self::SUPERVISOR_AGENTE . " SET logado = :logado, origem_destino = :origem_destino, status = :status, motivo_pausa = :motivo_pausa, uniqueid = :uniqueid, chamada_classificado = :chamada_classificado";
        if ($duracao) {
            $this->query .= ", duracao = :duracao ";
        }
        $this->query .= " WHERE matricula = :matricula AND ramal = :ramal;";

        $data['matricula'] = $matricula;
        $data['ramal'] = $ramal;
        $data['logado'] = 'now()';
        $data['duracao'] = 'now()';
        $data['origem_destino'] = $origemDestino;
        $data['status'] = $status;
        $data['motivo_pausa'] = $motivoPausa;
        $data['uniqueid'] = $uniqueid;
        $data['chamada_classificado'] = ($chamada_classificado ? '1' : '0');
        return $this->update($this->query, $data);
    }

    public function updateRefreshAgent($matricula, $ramal, $duracao = false)
    {
        $data = [];
        $this->query = "UPDATE " . self::SUPERVISOR_AGENTE . " SET logado = :logado ";
        if ($duracao) {
            $this->query .= ", duracao = :duracao ";
            $data['duracao'] = 'now()';
        }
        $this->query .= " WHERE matricula = :matricula AND ramal = :ramal;";

        $data['logado'] = 'now()';
        $data['matricula'] = $matricula;
        $data['ramal'] = $ramal;
        return $this->update($this->query, $data);
    }

    public function updateSala2Agent($matricula, $ramal, $sala2 = null)
    {
        $data = [];
        $this->query = "UPDATE " . self::SUPERVISOR_AGENTE . " SET sala_2 = :sala_2 WHERE matricula = :matricula AND ramal = :ramal;";
        $data['sala_2'] = $sala2;
        $data['matricula'] = $matricula;
        $data['ramal'] = $ramal;
        return $this->update($this->query, $data);
    }

    public function deleteAgent($matricula, $ramal)
    {
        $data = [];
        $this->query = "DELETE FROM " . self::SUPERVISOR_AGENTE . "  WHERE matricula = :matricula AND ramal = :ramal;";
        $data['matricula'] = $matricula;
        $data['ramal'] = $ramal;
        return $this->delete($this->query, $data);
    }

    public function updateLogadoAll($media = null)
    {
        $data = [];
        $this->query = "UPDATE " . self::SUPERVISOR_AGENTE . " SET logado = :logado ";
        if ($media) {
            $this->query .= " WHERE sala_1 = :sala_1; ";
        }
        $data['logado'] = 'now()';
        $data['sala_1'] = $media;
        return $this->update($this->query, $data);
    }

    ########################################
    ###              EVENTOS             ###
    ########################################

    public function addEventoLoginAgent($matricula, $ramal, $idDac, $flag = 1)
    {
        $data = [];
        $this->query = "INSERT INTO  " . self::EVENTO_AGENTE . "(matricula, ramal, login, logoff, id_dac, flag) VALUES(:matricula, :ramal, :login, :logoff, :id_dac, :flag) ";
        $data['matricula'] = $matricula;
        $data['ramal'] = $ramal;
        $data['login'] = 'now()';
        $data['logoff'] = 'now()';
        $data['id_dac'] = $idDac;
        $data['flag'] = $flag;
        return $this->create($this->query, $data);
    }

    public function updateEventoLogoffAgent($matricula, $ramal, $dac, $flag = 2)
    {
        $data = [];
        $this->query = "UPDATE " . self::EVENTO_AGENTE . " SET logoff = :logoff, flag = :flag "
            . "WHERE matricula = :matricula AND id_dac = :id_dac AND ramal = :ramal "
            . "AND login = (SELECT MAX(login) FROM pbx_eventos_agentes WHERE matricula = :matricula AND id_dac = :id_dac AND ramal= :ramal);";

        $data['logoff'] = 'now()';
        $data['flag'] = $flag;
        $data['matricula'] = $matricula;
        $data['id_dac'] = $dac;
        $data['ramal'] = $ramal;
        return $this->update($this->query, $data);
    }
}