and x.data_bilhete in(a.tempo_login::date, now()::date)
and y.fila = a.dac
and y.agente = ('Agent/' || a.matricula)
and y.evento in('COMPLETAAGENT','COMPLETACALLER','TRANSFERORIG')
and x.lastapp <> 'Transferred Call' ) as originadas_pa,
( SELECT count(*)
FROM ast_bilhetes x, ast_eventos_dacs y, ast_bilhetes_complemento z
where y.uid2 = x.uniqueid
and x.uniqueid = z.uniqueid2
and z.direcao = 'fila-ramal'
and x.data_bilhete in(a.tempo_login::date, now()::date)
and y.fila = a.dac
and y.agente = ('Agent/' || a.matricula)
and y.evento in('COMPLETEAGENT','COMPLETECALLER', 'TRANSFER','COMPLETEAGENTRAMAL','COMPLETECALLERRAMAL')
and x.lastapp <> 'Transferred Call' ) AS atendidas_pa,
( SELECT sum(
CASE WHEN ((y.evento = 'TRANSFER') or (y.evento = 'TRANSFERORIG')) THEN strtoint(y.param4)
ELSE strtoint(y.param2) END
)
FROM ast_bilhetes x, ast_eventos_dacs y
where y.uid2 = x.uniqueid
and x.data_bilhete in(a.tempo_login::date, now()::date)
and y.fila = a.dac
and y.agente = ('Agent/' || a.matricula)
and y.evento in('COMPLETEAGENT','COMPLETECALLER', 'TRANSFER','COMPLETEAGENTRAMAL','COMPLETECALLERRAMAL', 'COMPLETAAGENT','COMPLETACALLER','TRANSFERORIG')
and x.lastapp <> 'Transferred Call') AS tempo_atendimento, (select coalesce(pa_fixo, 0) from pbx_usuarios where matricula = a.matricula) as pa_fixo
FROM pbx_supervisor_agentes a where 1=1 order by a.dac, a.nome";
}
function SeTinfoControle($tipoDados, $dados, $silent = false) {
global $shmKeyCtrl, $arDadosControle, $gNumErros, $gArMsg, $idMsg;
,(CASE WHEN((ATENDIDAS_PA::FLOAT + ABANDONADAS::FLOAT) = 0)THEN 0 ELSE ATENDIDAS_30::FLOAT / (ATENDIDAS_PA::FLOAT + ABANDONADAS::FLOAT) END * 100)::numeric(5,2) as INB
,(CASE WHEN(OFERECIDAS::FLOAT = 0)THEN 0 ELSE (ABANDONADAS::FLOAT / OFERECIDAS::FLOAT) END * 100)::numeric(5,2) as IAB
,TEMPO_ESPERA
,TEMPO_ATENDIMENTO
,TEMPO_ABANDONO
,TRANSBORDANDO
,TRANSBORDADA
,NAO_CLASSIFICADO
FROM (
SELECT DATA,
DAC, ID_DAC
,SUM (CASE WHEN EVENTO = 'ENTERQUEUE' THEN 1 ELSE 0 END) AS OFERECIDAS
,SUM (CASE WHEN EVENTO = 'ENTERQUEUE' THEN 1 ELSE 0 END) AS ATENDIDAS_URA
,SUM (CASE WHEN EVENTO = 'ABANDON' THEN 1 ELSE 0 END) AS ABANDONADAS
,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER', 'TRANSFER','COMPLETEAGENTRAMAL','COMPLETECALLERRAMAL') THEN 1 ELSE 0 END) AS ATENDIDAS_PA
,SUM (CASE WHEN EVENTO IN ('COMPLETAAGENT','COMPLETACALLER','TRANSFERORIG','BUSYS','NOANSWERS') THEN 1 ELSE 0 END) AS ORIGINADAS_PA
,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER', 'TRANSFER','COMPLETEAGENTRAMAL','COMPLETECALLERRAMAL') AND strtoint(param1) <= (SELECT a.tempo_nivel_servico FROM pbx_supervisor_dacs a WHERE a.dac = fila)::FLOAT THEN 1 ELSE 0 END) AS ATENDIDAS_30
,SUM (CASE WHEN EVENTO IN ('TRANSFER') THEN 1 ELSE 0 END) AS TRANSFERIDAS
,SUM (CASE WHEN EVENTO IN ('CONNECT') AND strtoint(param1) > '3' THEN 1 ELSE 0 END) AS ESPERA
,SUM (CASE WHEN (EVENTO IN ('CONNECT') AND strtoint(param1) > '3') THEN strtoint(param1) ELSE 0 END) AS TEMPO_ESPERA
,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER','TRANSFER','COMPLETEAGENTRAMAL','COMPLETECALLERRAMAL') AND strtoint((case when(param2 = '')then '0' else param2 end)) > '1' THEN strtoint((case when(param2 = '')then '0' else param2 end)) ELSE 0 END) AS TEMPO_ATENDIMENTO
,SUM (CASE WHEN EVENTO IN ('ABANDON') THEN strtoint(param3) ELSE 0 END) AS TEMPO_ABANDONO
,SUM (CASE WHEN EVENTO IN('TRANSBORDANDO') THEN 1 ELSE 0 END) AS TRANSBORDANDO
,SUM (transbordada) AS TRANSBORDADA
,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER', 'TRANSFER','COMPLETEAGENTRAMAL','COMPLETECALLERRAMAL') THEN nao_classificado ELSE 0 END) AS nao_classificado
FROM (
SELECT a.data_bilhete as data, b.fila as dac, d.id as id_dac, b.fila,b.evento,b.param1,b.param2,b.param3,b.param4,
case when(evento = 'TRANSBORDADO')then 1 else 0 end as transbordada, case when( exists( select '' from pbx_classifica_reg WHERE id_bilhetes = a.uniqueid) )then 0 else 1 end as nao_classificado
FROM (select data_bilhete, uniqueid from ast_bilhetes where data_bilhete = now()::date and lastapp <> 'Transferred Call') a
INNER JOIN ast_eventos_dacs b on a.uniqueid = b.uid2
INNER JOIN pbx_dacs d on d.nome = b.fila and d.status = 'A'
WHERE b.evento in ('ABANDON','COMPLETEAGENT','COMPLETECALLER', 'CONNECT','ENTERQUEUE','TRANSFER', 'COMPLETAAGENT','COMPLETACALLER', 'TRANSFERORIG', 'TRANSBORDANDO', 'TRANSBORDADO','COMPLETEAGENTRAMAL','COMPLETECALLERRAMAL','BUSYS','NOANSWERS')
) AS DADOS
GROUP BY DATA, DAC, ID_DAC
) AS DADOS ORDER BY 1
) a on e.dac = a.dac order by 2";
return " select distinct coalesce(sel, 0) as sel,
e.dac, coalesce(originadas_pa,0) as originadas,
coalesce(a.atendidas, 0) as atendidas,
coalesce(a.abandonadas::int, 0) as abandonadas,
coalesce(e.espera::int, 0) as espera,
( coalesce(e.tempo_espera::int, 0) * INTERVAL '1 SECOND') as tempo_espera,
coalesce(e.tempo_espera::int, 0) as tempo_espera_int,
( round(coalesce(a.inb,0),0)::text || '%') as tempo_nivel_servico,
'D' as tipo,
transbordando,
transbordada,
tme,
tma,
(select count(*) from pbx_nao_classificado where fila = a.dac and data_bilhete = a.data) as nao_classificado, id_dac,
(select count(*) from pbx_supervisor_agentes where dac = e.dac) as num_agente, 1 as ord
from pbx_supervisor_dacs e
left join (
SELECT 0 as sel, DAC, ID_DAC,
DATA,
ABANDONADAS
,ATENDIDAS_PA AS ATENDIDAS
,ORIGINADAS_PA
,ESPERA
,round( CASE WHEN(ESPERA = 0)THEN 0 ELSE (TEMPO_ESPERA / ESPERA) END ) * INTERVAL '1 SECOND' AS TME
,round( CASE WHEN(ATENDIDAS_PA = 0)THEN 0 ELSE (TEMPO_ATENDIMENTO / (ATENDIDAS_PA + ORIGINADAS_PA))END) * INTERVAL '1 SECOND' AS TMA
,(CASE WHEN((ATENDIDAS_PA::FLOAT + ABANDONADAS::FLOAT) = 0)THEN 0 ELSE ATENDIDAS_30::FLOAT / (ATENDIDAS_PA::FLOAT + ABANDONADAS::FLOAT) END * 100)::numeric(5,2) as INB
,(CASE WHEN(OFERECIDAS::FLOAT = 0)THEN 0 ELSE (ABANDONADAS::FLOAT / OFERECIDAS::FLOAT) END * 100)::numeric(5,2) as IAB
,TEMPO_ESPERA
,TEMPO_ATENDIMENTO
,TEMPO_ABANDONO
,TRANSBORDANDO
,TRANSBORDADA
FROM (
SELECT DATA,
DAC, ID_DAC
,SUM (CASE WHEN EVENTO = 'ENTERQUEUE' THEN 1 ELSE 0 END) AS OFERECIDAS
,SUM (CASE WHEN EVENTO = 'ENTERQUEUE' THEN 1 ELSE 0 END) AS ATENDIDAS_URA
,SUM (CASE WHEN EVENTO = 'ABANDON' THEN 1 ELSE 0 END) AS ABANDONADAS
,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER', 'TRANSFER','COMPLETEAGENTRAMAL','COMPLETECALLERRAMAL') THEN 1 ELSE 0 END) AS ATENDIDAS_PA
,SUM (CASE WHEN EVENTO IN ('COMPLETAAGENT','COMPLETACALLER','TRANSFERORIG','BUSYS','NOANSWERS') THEN 1 ELSE 0 END) AS ORIGINADAS_PA
,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER', 'TRANSFER','COMPLETEAGENTRAMAL','COMPLETECALLERRAMAL') AND strtoint(param1) <= (SELECT a.tempo_nivel_servico FROM pbx_supervisor_dacs a WHERE a.dac = fila)::FLOAT THEN 1 ELSE 0 END) AS ATENDIDAS_30
,SUM (CASE WHEN EVENTO IN ('TRANSFER') THEN 1 ELSE 0 END) AS TRANSFERIDAS
,SUM (CASE WHEN EVENTO IN ('CONNECT') AND strtoint(param1) > '3' THEN 1 ELSE 0 END) AS ESPERA
,SUM (CASE WHEN (EVENTO IN ('CONNECT') AND strtoint(param1) > '3') THEN strtoint(param1) ELSE 0 END) AS TEMPO_ESPERA
,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER','TRANSFER','COMPLETEAGENTRAMAL','COMPLETECALLERRAMAL') AND strtoint((case when(param2 = '')then '0' else param2 end)) > '1' THEN strtoint((case when(param2 = '')then '0' else param2 end)) ELSE 0 END) AS TEMPO_ATENDIMENTO
,SUM (CASE WHEN EVENTO IN ('ABANDON') THEN strtoint(param3) ELSE 0 END) AS TEMPO_ABANDONO
,SUM (CASE WHEN EVENTO IN('TRANSBORDANDO') THEN 1 ELSE 0 END) AS TRANSBORDANDO
,SUM (transbordada) AS TRANSBORDADA
FROM (
SELECT D.NOME AS DAC, d.id as ID_DAC, a.calldate::date AS DATA, a.calldate,b.fila,b.evento,b.param1,b.param2,b.param3,b.param4,
case when(evento = 'TRANSBORDADO')then 1 else 0 end as transbordada
FROM ast_eventos_dacs b INNER JOIN ast_bilhetes a on a.uniqueid = b.uid2 and a.lastapp <> 'Transferred Call'
INNER JOIN pbx_dacs d on d.nome = b.fila and d.status = 'A'
WHERE b.evento in ('ABANDON','COMPLETEAGENT','COMPLETECALLER', 'CONNECT','ENTERQUEUE','TRANSFER', 'COMPLETAAGENT','COMPLETACALLER', 'TRANSFERORIG', 'TRANSBORDANDO', 'TRANSBORDADO','COMPLETEAGENTRAMAL','COMPLETECALLERRAMAL','BUSYS','NOANSWERS')
