pabx-app/integracao/media/app/Models/Atendimento.php

<?php

namespace app\Models;

use app\Core\Connect;
use app\Core\Model;

class Atendimento extends Model
{
    private $evento = 'md_evento';
    private $atendimento = 'md_atendimento';

    public function getAtendimentoByCliente($cliente_id, $evento = 'EMESPERA')
    {
        $this->query = "SELECT ma.*, me.fila as fila FROM {$this->atendimento} ma
                        INNER JOIN {$this->evento} me
                            ON ma.uniqueid = me.uniqueid
                        WHERE ma.cliente_id = :cliente_id 
                            AND (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) = :evento";
        return $this->read($this->query, ['cliente_id' => $cliente_id, 'evento' => $evento])->fetch();
    }

    public function getStatusAtendimento($uniqueid)
    {
        $this->query = "SELECT evento FROM md_evento WHERE uniqueid = :uniqueid ORDER BY id DESC LIMIT 1";
        return $this->read($this->query, ['uniqueid' => $uniqueid])->fetch();
    }

    public function findAtendId($uniqueid)
    {
        $this->query = "SELECT ma.*, me.fila as fila FROM {$this->atendimento} ma
                        INNER JOIN {$this->evento} me
                            ON ma.uniqueid = me.uniqueid
                        WHERE ma.uniqueid = :uniqueid ";
        return $this->read($this->query, ['uniqueid' => $uniqueid])->fetch();
    }

    public function getAtendimentoByEvento($fila, $evento = 'EMESPERA')
    {
        $this->query = "SELECT ma.* FROM {$this->atendimento} ma 
                        INNER JOIN {$this->evento} me
                            ON ma.uniqueid = me.uniqueid 
                        WHERE (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) = :evento
                            AND me.fila = :fila";
        return $this->read($this->query, ['evento' => $evento, 'fila' => $fila])->fetchAll();
    }

    public function findAtendAgent($matricula, $quantidade = 10)
    {
        $data = [];
        $this->query = "SELECT ma.*,
                        ma.nome AS profile_name,
                        ppr.protocolo as protocolo,
                        (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) AS evento,
                        CASE
                            WHEN (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) = 'START' THEN 1
                            ELSE 0
                        END AS status
                        FROM {$this->atendimento} ma 
                        INNER JOIN pbx_protocolo_reg ppr ON ma.uniqueid = ppr.uniqueid  ";
        if ($matricula) {
            $this->query .= " WHERE ma.matricula = :matricula ";
            $data['matricula'] = $matricula;
        }
        if (empty($quantidade)) {
            $data['quantidade'] = 10;
        } else {
            $data['quantidade'] = $quantidade;
        }

        $this->query .= " ORDER BY status DESC, data_reg DESC
                            LIMIT :quantidade ";

        return $this->read($this->query, $data)->fetchAll();
    }

    public function findAtenEmAberto($cliente_id = null)
    {
        $this->query = "SELECT ma.* FROM {$this->atendimento} ma
                        WHERE (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) = 'START'
                            AND ma.matricula notnull ";
        $data = [];
        if ($cliente_id) {
            $data['cliente_id'] = $cliente_id;
            $this->query .= 'AND ma.cliente_id = :cliente_id';
            return $this->read($this->query, $data)->fetch();
        }
        return $this->read($this->query, $data)->fetchAll();
    }

    public function getAtendimentoAbertoByAgente($matricula)
    {
        $this->query = "SELECT ma.* FROM {$this->atendimento} ma
        WHERE (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) = 'START'
            AND ma.matricula = :matricula ";
        return $this->read($this->query, ['matricula' => $matricula])->fetchAll();
    }

    // public function getAtendFila($fila, $evento = 'LOST_CONNECTION')
    // {
    //     $this->query = "SELECT ma.*, me.fila as fila FROM {$this->atendimento} ma 
    //                     INNER JOIN {$this->evento} me
    //                         ON ma.uniqueid = me.uniqueid 
    //                     WHERE me.evento = :evento
    //                         AND me.fila = :fila 
    //                         AND (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) = 'LOST_CONNECTION' ";
    //     return $this->read($this->query, ['evento' => $evento, 'fila' => $fila])->fetchAll();
    // }
    public function getAtendFila($fila)
    {
        $this->query = "SELECT ma.*, me.fila as fila FROM {$this->atendimento} ma 
                        INNER JOIN {$this->evento} me
                            ON ma.uniqueid = me.uniqueid 
                            AND me.evento IN('EMESPERA', 'LOST_CONNECTION') 
                        WHERE  me.fila = :fila 
                            AND (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) IN('EMESPERA', 'LOST_CONNECTION') ";
        return $this->read($this->query, ['fila' => $fila])->fetchAll();
    }

    public function getAtendAbandonado($fila = null)
    {
        $data = [];
        $this->query = "SELECT ma.*, me.fila as fila FROM {$this->atendimento} ma 
                        INNER JOIN {$this->evento} me
                            ON ma.uniqueid = me.uniqueid 
                            AND me.evento = 'ABANDON'
                        WHERE (SELECT m2.evento FROM md_evento m2 WHERE ma.uniqueid = m2.uniqueid ORDER BY id DESC LIMIT 1) = 'ABANDON' 
                            AND ma.data_reg >= CURRENT_DATE ";
        if ($fila) {
            $this->query .= ' AND me.fila = :fila';
            $data['fila'] = $fila;
        }
        return $this->read($this->query, $data)->fetchAll();
    }

    public function createAtendimento($matricula, $cliente_id, $direcao, $context, $nome)
    {
        $unique = uniqid('', true);
        $this->query = "INSERT INTO {$this->atendimento} (
                            matricula,
                            cliente_id,
                            direcao,
                            uniqueid,
                            context,
                            nome) 
                        VALUES(
                            :matricula,
                            :cliente_id,
                            :direcao,
                            :uniqueid,
                            :context,
                            :nome);";

        $data['uniqueid'] = $unique;
        $data['matricula'] = $matricula;
        $data['cliente_id'] = $cliente_id;
        $data['direcao'] = $direcao;
        $data['context'] = $context;
        $data['nome'] = $nome;

        $return = $this->create($this->query, $data);
        if ($return) {
            return $unique;
        }

        return $return;
    }

    public function updAtendimento($uniqueid, $matricula)
    {
        $this->query = "UPDATE {$this->atendimento} SET matricula = :matricula WHERE uniqueid = :uniqueid;";
        $data['matricula'] = $matricula;
        $data['uniqueid'] = $uniqueid;
        return $this->update($this->query, $data);
    }

    public function getQuantiAtendimentSimultaneos()
    {
        $this->query = "SELECT prm_media_simultaneo FROM pbx_parametros LIMIT 1";
        return $this->read($this->query)->fetch();
    }
}