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<?php |
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//VerificaPerfilAcesso(SEG_SUPERVISOR); |
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require_once("bd.php"); |
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/* |
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* obtem o valor do dac selecionado |
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*/ |
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$dac = isset($_GET["listaDacs"]) ? $_GET["listaDacs"] : -1; |
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/* |
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* Valores para o head das tabelas de dac e agente |
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*/ |
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$imMonitor = "<img src=\"imgSite/search16.png\" title=\"Monitor\" alt=\"Monitor\" width=\"16\" height=\"16\">"; |
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$tbHeadDac = array($imMonitor, 'Dac', 'Atendimento', 'Abandonadas', 'Espera', 'Tempo Espera', 'Nível de Servico'); //,'Tempo Nível de Servico' |
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$tbHeadAgente = array('Ramal', 'Matrícula', 'Nome', 'Login', 'Atendimento', 'Orig/Dest', 'Status', 'Duração', '', '', '', ''); |
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/* |
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* Monta as tebelas de dac e agente |
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*/ |
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$tbDac = GetTbDac($dbcon, $dac, $tbHeadDac); |
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$tbAgente = GetTbAgente($dbcon, $dac, $tbHeadAgente); |
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if (IsAjax() && isset($_GET["logoff"])) { |
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$isFila = strtoupper($_GET["modu"]) == "MANUAL"; |
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$matrLogoff = $_GET["logoff"]; |
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$dacLogoff = $_GET["dac"]; |
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if ($isFila) |
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@GetUrl(AST_REM_FILA, $dacLogoff, $matrLogoff); |
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$result = GetUrl(AST_LOGOFF_AGENTE, $dacLogoff, $matrLogoff); |
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if ($result) { |
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$result = @pg_query($dbcon, "begin"); |
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//atualiza dados do supervisor |
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$query = "delete |
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from pbx_supervisor_agentes |
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where matricula = '$matrLogoff'"; |
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$result = @pg_query($dbcon, $query); |
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$result = @pg_affected_rows($result); |
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//registra o login do usuario |
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if ($result) { |
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$query = "select coalesce(max(id),0) as id from pbx_eventos_agentes where matricula = '$matrLogoff' and cast(login as date) = cast(now() as date) and flag <> 2"; |
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$result = @pg_query($dbcon, $query); |
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$row = @pg_fetch_row($result); |
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$idLogoff = $row[0]; |
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if ($idLogoff) { |
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$query = "update pbx_eventos_agentes |
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set logoff = now(), |
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flag = 2 |
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where id = $idLogoff"; |
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$result = @pg_query($dbcon, $query); |
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$result = @pg_affected_rows($result); |
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} |
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} |
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} |
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if ($result) { |
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@pg_query($dbcon, "commit"); |
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echo "O logoff do usu<EFBFBD>rio executado com sucesso!"; |
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} else { |
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@pg_query($dbcon, "rollback"); |
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echo "O logoff do usu<EFBFBD>rio n<EFBFBD>o pode ser executado!" + pg_last_error($dbcon); |
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} |
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} else if (IsAjax() && isset($_GET["pausaAgente"])) { |
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$matricula = $_GET["pausaAgente"]; |
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$dac = GetDacCod($dbcon, $_GET["dac"]); |
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$ramal = $_GET["ramal"]; |
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$idSession = $idSessao = "SSpausa_" . $matricula; |
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$pausa = $_SESSION[$idSessao]; |
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$codMotivo = '4'; |
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if (!$pausa) { |
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$result = GetUrl(AST_ADD_PAUSA, $dac, $matricula); |
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if ($result) { |
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$result = @pg_query($db, "begin"); |
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//atualiza dados do supervisor |
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$query = "update pbx_supervisor_agentes |
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set status = 'PAUSA', |
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duracao = now() |
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where matricula = '$matricula'"; |
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$result = @pg_query($dbcon, $query); |
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if ($result) |
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$result = @pg_affected_rows($result); |
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//registra pausa |
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if ($result) { |
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$relEvt = GetRelacionaEventos($dbcon, $matricula); |
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$query = "insert into pbx_eventos_agentes(matricula, ramal, id_dac, id_motivo_pausa, entrada_pausa, flag, relaciona_eventos) |
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values('$matricula', '$ramal', $dac, $codMotivo, now(), 0, $relEvt)"; |
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$result = @pg_query($dbcon, $query); |
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if ($result) { |
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$result = @pg_affected_rows($result); |
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//pega o id corrente |
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if ($result) { |
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$query = "select currval('pbx_eventos_agentes_id_seq')"; |
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$result = pg_query($dbcon, $query); |
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$row = pg_fetch_row($result); |
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$_SESSION[$matricula . "relEvt"] = $relEvt; |
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$_SESSION[$matricula . "idPausa"] = $row[0]; |
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} |
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} |
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} |
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if ($result) { |
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@pg_query($db, "commit"); |
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$_SESSION[$idSessao] = 1; |
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echo "O agente \"Matricula: $matricula \" foi colocado em pausa!"; |
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} else { |
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@pg_query($db, "rollback"); |
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echo "A opera<EFBFBD><EFBFBD>o n<EFBFBD>o pode ser realizada! Erro: " + pg_last_error($dbcon); |
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} |
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} |
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} else { |
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$result = GetUrl(AST_REM_PAUSA, $dac, $ramal); |
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if ($result) { |
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$result = @pg_query($dbcon, "begin"); |
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//atualiza dados do supervisor |
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$query = "update pbx_supervisor_agentes |
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set status = 'LIVRE', |
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duracao = now() |
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where matricula = '$matricula'"; |
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$result = @pg_query($dbcon, $query); |
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if ($result) |
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$result = pg_affected_rows($result); |
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//registra o login do usuario |
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if ($result) { |
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$idPausa = $_SESSION[$matricula . "idPausa"]; |
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$query = "update pbx_eventos_agentes |
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set saida_pausa = now(), |
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flag = 2 |
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where id = $idPausa "; |
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$result = @pg_query($dbcon, $query); |
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if ($result) |
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$result = @pg_affected_rows($result); |
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} |
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} |
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if ($result) { |
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@pg_query($dbcon, "commit"); |
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$_SESSION[$idSessao] = 0; |
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echo "O agente \"Matricula: $matricula \" foi retirado de pausa!"; |
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} else { |
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@pg_query($db, "rollback"); |
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echo "A opera<EFBFBD><EFBFBD>o n<EFBFBD>o pode ser realizada! Erro: " + pg_last_error($dbcon); |
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} |
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} |
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} else if (IsAjax() && isset($_GET["intercalarAgente"])) { |
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$matricula = $_GET["intercalarAgente"]; |
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$dac = $_GET["dac"]; |
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$idSessao = "SSinter_" . $matricula; |
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$intercalar = $_SESSION[$idSessao]; |
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$_SESSION[SS_DESTINO_INTERCALAR] = $_GET["ramal"]; |
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$query = "update pbx_supervisor_agentes |
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set intercalar = '{Status}' |
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where matricula = '$matricula'"; |
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if (!$intercalar) { |
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//atualiza dados do supervisor |
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if (GetUrl(AST_INTERCALAR, $dac, $matricula)) { |
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$query = str_replace("{Status}", "1", $query); |
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$result = pg_query($dbcon, $query); |
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if ($result) |
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$result = pg_affected_rows($result); |
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if ($result) |
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$_SESSION[$idSessao] = 1; |
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echo "Inicianado a intercala<EFBFBD><EFBFBD>o!"; |
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} |
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else { |
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echo "N<EFBFBD>o foi poss<EFBFBD>vel realzar a opera<EFBFBD><EFBFBD>o!"; |
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} |
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} else { |
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echo "Opera<EFBFBD><EFBFBD>o em andamento!"; |
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} |
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} else if (IsAjax() && isset($_GET["monitorarAgente"])) { |
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$matricula = $_GET["monitorarAgente"]; |
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$dac = $_GET["dac"]; |
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$idSessao = "SSmonitorar_" . $matricula; |
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$monitorar = $_SESSION[$idSessao]; |
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$_SESSION[SS_DESTINO_INTERCALAR] = $_GET["ramal"]; |
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$query = "update pbx_supervisor_agentes |
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set monitorar = '{Status}' |
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where matricula = '$matricula'"; |
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if (!$monitorar) { |
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if (GetUrl(AST_MONITORAR, $dac, $matricula)) { |
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$query = str_replace("{Status}", "1", $query); |
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$result = pg_query($dbcon, $query); |
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if ($result) |
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$result = pg_affected_rows($result); |
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if ($result) |
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$_SESSION[$idSessao] = 1; |
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echo "Iniciando monitoria!"; |
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} |
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else { |
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echo "N<EFBFBD>o foi poss<EFBFBD>vel realzar a opera<EFBFBD><EFBFBD>o!"; |
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} |
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} else { |
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echo "Opera<EFBFBD><EFBFBD>o em andamento!"; |
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} |
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} else if (IsAjax()) { |
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echo $tbDac . "#" . $tbAgente; |
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} else { |
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$jsJQuery[] = GetJqTips('img'); |
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//define arquivo de javaScript necessarios |
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$jsStartup[] = "var idSet = window.setInterval(\"GetSupervisor()\", " . GetTempoSupervisor() . ");"; |
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$ramalInter = $_SESSION[SS_RAMAL_INTERCALAR] ? $_SESSION[SS_RAMAL_INTERCALAR] : "NI"; |
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//$smarty->assign('dacs', GetDac($dbcon, $dac)); |
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$smarty->assign('tbDac', $tbDac); |
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$smarty->assign('tbAgente', $tbAgente); |
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$smarty->assign('ramal', $ramalInter); |
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DispRel($smarty); |
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} |
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function DispRel($smarty) { |
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$smarty->display('supervisor.tpl'); |
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} |
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function GetQuery($qr, $dac) { |
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if ($qr == 1) { |
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return "select 0 as sel, dac, atendidas, abandonadas, espera, (tempo_espera * (interval '1 second')) as tempo_espera, cast(percentual_nivel_servico as varchar) || '%' as tempo_nivel_servico |
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from pbx_supervisor_dacs |
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order by 2 "; |
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} else { |
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return "select ramal, |
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matricula, |
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nome, |
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(LOCALTIMESTAMP(0) - tempo_login) as tempo_login, |
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modo_atendimento, |
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origem_destino, |
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status, |
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(LOCALTIMESTAMP(0) - duracao) as duracao, |
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'<a href=\"javaScript:LogoffAgente(''' || matricula || ''',''' || upper(modo_atendimento) || ''',''' || dac || ''' );\"><img src=\"imgSite/exit16.png\" width=\"16\" height=\"16\" border=\"0\" title=\"Logoff de Agente!\" alt=\"Logoff de Agente!\"></a>' as logoff, |
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'<a href=\"javaScript:PausaAgente(''' || matricula || ''',''' || upper(ramal) || ''',''' || dac || ''' );\"><img src=\"imgSite/{IMG_PAUSA}\" width=\"16\" height=\"16\" border=\"0\" title=\"{ALT_PAUSA}\" alt=\"{ALT_PAUSA}\"></a>' as pausa, |
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'<a href=\"javaScript:MonitoraAgente(''' || matricula || ''',''' || upper(ramal) || ''',''' || dac || ''' );\"><img src=\"imgSite/{IMG_MONITORAR}\" width=\"16\" height=\"16\" border=\"0\" title=\"{ALT_MONITORAR}\" alt=\"{ALT_MONITORAR}\"></a>' as monitorar, |
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'<a href=\"javaScript:IntercalarAgente(''' || matricula || ''',''' || upper(ramal) || ''',''' || dac || ''' );\"><img src=\"imgSite/{IMG_INTERCALAR}\" width=\"16\" height=\"16\" border=\"0\" title=\"{ALT_INTERCALAR}\" alt=\"{ALT_INTERCALAR}\"></a>' as intercalar, |
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monitorar as statusMonitorar, |
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intercalar as statusIntercalar |
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from pbx_supervisor_agentes |
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where dac = '$dac' order by nome "; |
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} |
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// '<a href=\"javaScript:LogoffAgente(''' || matricula || ''',''' || upper(modo_atendimento) || ''',''' || dac || ''' );\"><img src=\"imgSite/exit16.png\" width=\"16\" height=\"16\" border=\"0\" alt=\"Logoff de Agente!\"></a>' as logoff, |
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// '<a href=\"javaScript:PausaAgente(''' || matricula || ''',''' || upper(ramal) || ''',''' || dac || ''' );\"><img src=\"imgSite/{IMG_PAUSA}\" width=\"16\" height=\"16\" border=\"0\" alt=\"{ALT_PAUSA}\"></a>' as pausa |
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// '<a href=\"javaScript:IntercalarAgente(''' || matricula || ''',''' || upper(ramal) || ''',''' || dac || ''' );\"><img src=\"imgSite/{IMG_INTERCALAR}\" width=\"16\" height=\"16\" border=\"0\" alt=\"{ALT_INTERCALAR}\"></a>' as intercalar |
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} |
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function GetHeadTable($colspan = 0, $title = "") { |
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$tb = "<table class=\"grid\" width=\"760\" border=\"0\" cellspacing=\"0\" cellpadding=\"2\">\n"; |
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$tb .= $colspan ? "<tr><th colspan=\"$colspan\">$title</th></tr>" : ""; |
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return $tb; |
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} |
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function GetCloseTable() { |
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return "</table>\n"; |
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} |
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function GetLinhas($dados, $headTabe = 0, $dac = "") { |
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$linha = "<tr>"; |
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$imOn = "<img src=\"imgSite/dacOn.png\" width=\"16\" border=\"0\" height=\"16\" title=\"Dac Ativo\" alt=\"Dac Ativo\" align=\"absmiddle\">"; |
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$imOff = "<img src=\"imgSite/dacOff.png\" width=\"16\" border=\"0\" height=\"16\" title=\"Clique aqui para ativar este dac!\" alt=\"Clique aqui para ativar este dac!\" align=\"absmiddle\">"; |
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$imgSet = ""; |
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$stl = ""; |
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$align = "align=\"center\""; |
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$columnEscape = array(12, 13); |
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for ($i = 0; $i < count($dados); $i++) { |
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$stl = ($dac == $dados[1]) || ($dac == -1) ? "class=\"gridSelect\"" : ""; |
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if ((($i == 1) && ($dac == $dados[1])) || ($dac == -1)) { |
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$dadoSel = "<span id=\"dacAtivo\">$dados[$i]</span>"; |
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} else { |
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$dadoSel = $dados[$i]; |
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} |
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if (!$headTabe && $dac && $i == 0) { |
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$imgSet = ($dac == $dados[1]) || ($dac == -1) ? $imOn : $imOff; |
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$linha .= "<td $align $stl><a href=\" javaScript:GetSupervisor('$dados[1]');\">$imgSet</a></td>"; |
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} else { |
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if ($headTabe) { |
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$linha .= "<th>$dados[$i]</th>"; |
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} else { |
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if ($i == 9) { |
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if (strtoupper($dados[6]) == 'PAUSA') { |
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$strTmp = str_replace("{IMG_PAUSA}", "user_off.gif", $dadoSel); |
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$strTmp = str_replace("{ALT_PAUSA}", "Tira o agente de Pausa!", $strTmp); |
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} else { |
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$strTmp = str_replace("{IMG_PAUSA}", "user_on.gif", $dadoSel); |
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$strTmp = str_replace("{ALT_PAUSA}", "Coloca Agente em pausa!", $strTmp); |
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} |
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$linha .= "<td $align $stl>$strTmp</td>"; //user_on.gif |
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} else if ($i == 10) { |
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if (strtoupper($dados[12]) == 1) { |
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$strTmp = str_replace("{IMG_MONITORAR}", "monitorar.gif", $dadoSel); |
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$strTmp = str_replace("{ALT_MONITORAR}", "Encerrar!", $strTmp); |
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} else { |
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$strTmp = str_replace("{IMG_MONITORAR}", "monitorarOff.gif", $dadoSel); |
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$strTmp = str_replace("{ALT_MONITORAR}", "Monitorar!", $strTmp); |
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} |
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$linha .= "<td $align $stl>$strTmp</td>"; //user_on.gif |
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} else if ($i == 11) { |
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if (strtoupper($dados[13]) == 1) { |
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$strTmp = str_replace("{IMG_INTERCALAR}", "intercalar.gif", $dadoSel); |
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$strTmp = str_replace("{ALT_INTERCALAR}", "Encerrar!", $strTmp); |
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} else { |
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$strTmp = str_replace("{IMG_INTERCALAR}", "intercalarOff.gif", $dadoSel); |
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$strTmp = str_replace("{ALT_INTERCALAR}", "Intercalar!", $strTmp); |
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} |
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$linha .= "<td $align $stl>$strTmp</td>"; //user_on.gif |
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} else if (($i == 12) || ($i == 13)) { |
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; |
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} else { |
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$linha .= "<td $align $stl>$dadoSel</td>"; |
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} |
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} |
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} |
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} |
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$linha .= "</tr>\n"; |
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return $linha; |
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} |
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function GetTbDac($dbcon, $dac, $head) { |
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//tabela de dacs |
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$tb = GetHeadTable(8, "Dacs Cadastrados"); |
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$tb .= GetLinhas($head, 1); |
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//executa query |
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$result = @pg_query($dbcon, GetQuery(1, $dac)); |
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//linhas de resultado da consulta |
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while ($agente = @pg_fetch_row($result)) { |
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$tb .= GetLinhas($agente, 0, $dac); |
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if ($dac == -1) |
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$dac = $GLOBALS["dac"] = $agente[1]; |
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} |
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$tb .= GetCloseTable(); |
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return $tb; |
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} |
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function GetTbAgente($dbcon, $dac, $head) { |
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//tabela de dacs |
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$tb = GetHeadTable(12, "Agentes em Opera<EFBFBD><EFBFBD>o"); |
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$tb .= GetLinhas($head, 1); |
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//executa query |
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$result = @pg_query($dbcon, GetQuery(2, $dac)); |
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//linhas de resultado da consulta |
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while ($agente = @pg_fetch_row($result)) |
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$tb .= GetLinhas($agente); |
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$tb .= GetCloseTable(); |
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return $tb; |
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} |
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?>
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