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138 lines
8.5 KiB
138 lines
8.5 KiB
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> |
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<html xmlns="http://www.w3.org/1999/xhtml"> |
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<head> |
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<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" /> |
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<title>Workflow Diário</title> |
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</head> |
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<body> |
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<table width="100%" align="center" border="0" cellspacing="0" cellpadding="2" > |
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<tr> |
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<td> |
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<table class="filtro" style="width:100%" border="0" cellpadding="2" cellspacing="0"> |
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<tr> |
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<td width="192"><img src="http://{$endereco_site}/img/logoPrincipal.gif" width="191" height="48" /></td> |
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<td align="center" valign="middle">WORKFLOW DIÁRIO {$data}</td> |
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</tr> |
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</table></td> |
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</tr> |
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<tr> |
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<td> |
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<table width="100%" border="0" cellspacing="0" cellpadding="2"> |
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<tr> |
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<td><strong>Dac: </strong>{$nomeDac} <strong>Total de Ligações Recebidas:</strong> {$totalRecebidas} <strong>Total de Ligações Originadas:</strong> {$totalOriginadas} <strong>Total Geral: </strong>{$totalGeral}</td> |
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</tr> |
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<tr> |
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<td><table class="grid" width="100%" border="0" cellpadding="2" cellspacing="0"> |
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<tr> |
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<th colspan="7" align="center">Ligações</th> |
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<th colspan="4" align="center">Performace</th> |
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</tr> |
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<tr> |
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<th colspan="7" align="center">Total de Chamadas </th> |
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<th colspan="4" align="center"><strong >Tempo Médio(segundos)</strong></th> |
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</tr> |
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<tr align="center" bgcolor="#FFFFFF"> |
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<th>Atendidas<br /> |
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URA </th> |
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<th>Abandonadas</th> |
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<th>Atendidas <br /> |
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PA </th> |
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<th>Atendidas <br /> |
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até 30'' </th> |
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<th>Transferidas</th> |
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<th>Espera </th> |
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<th>Originadas<br /> |
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PA</th> |
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<th align="center">Espera</th> |
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<th align="center">Atendimento<br /> |
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PA </th> |
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<th align="center">Abandono</th> |
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<th>NS</th> |
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</tr> |
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<tr align="center" bgcolor="#FFFFFF"> |
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<th>$atdUra</th> |
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<th>$abd</th> |
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<th>$atdPa</th> |
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<th>$atd30</th> |
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<th>$transfer</th> |
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<th>$espera</th> |
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<th>$originadas</th> |
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<th align="center">$tmpEspera</th> |
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<th align="center">$tmpAtd</th> |
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<th align="center">$tmpAbd</th> |
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<th>$ns</th> |
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</tr> |
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{$linha} |
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</table></td> |
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</tr> |
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<tr> |
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<td>-----dac-------</td> |
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</tr> |
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<tr> |
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<td><table width="830" border="0" cellpadding="2" cellspacing="0" class="grid"> |
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<tr> |
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<th align="left" class="headColun"> </th> |
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<th colspan="2" align="center" class="headColun">Número de Pausas </th> |
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<th colspan="2" align="center" class="headColun">Número de Chamadas</th> |
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<th colspan="6" align="center" class="headColun">Tempo</th> |
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</tr> |
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<tr> |
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<th align="left" class="headColun">Agente</th> |
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<th align="center" class="headColun">Normal(P)</th> |
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<th align="center" class="headColun">Prudutiva(PP)</th> |
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<th align="right" class="headColun">Atendidas(CA)</th> |
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<th align="right" class="headColun">Oferecidas(CO)</th> |
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<th align="center" class="headColun">Logado</th> |
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<th align="center" class="headColun">P</th> |
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<th align="center" class="headColun">PP</th> |
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<th align="center" class="headColun">CA</th> |
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<th align="center" class="headColun">CO</th> |
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<th align="center" class="headColun">Livre</th> |
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</tr> |
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<tr> |
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<th align="left" class="headColun">$agt</th> |
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<th align="center" class="headColun">$pausa</th> |
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<th align="center" class="headColun">$pausaP</th> |
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<th align="right" class="headColun">$ca</th> |
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<th align="right" class="headColun">$co</th> |
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<th align="center" class="headColun">$tmpLgd</th> |
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<th align="center" class="headColun">$tmpP</th> |
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<th align="center" class="headColun">$tmpPP</th> |
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<th align="center" class="headColun">$tmpCa</th> |
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<th align="center" class="headColun">$tmpCo</th> |
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<th align="center" class="headColun">$tmpLivre</th> |
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</tr> |
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<tr> |
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<th align="left" class="headColun">Média</th> |
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<th align="center" class="headColun">$pausa_M</th> |
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<th align="center" class="headColun">$pausaP_M</th> |
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<th align="right" class="headColun">$ca_M</th> |
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<th align="right" class="headColun">$co_M</th> |
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<th align="center" class="headColun">$tmpLgd_M</th> |
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<th align="center" class="headColun">$tmpP_M</th> |
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<th align="center" class="headColun">$tmpPP_M</th> |
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<th align="center" class="headColun">$tmpC_Ma</th> |
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<th align="center" class="headColun">$tmpCo_M</th> |
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<th align="center" class="headColun">$tmpLivre_M</th> |
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</tr> |
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{$linhas} |
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</table></td> |
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</tr> |
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</table> |
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</td> |
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</tr> |
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<tr> |
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<td>Principal---</td> |
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</tr> |
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<tr> |
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<td>Principal---</td> |
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</tr> |
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<tr> |
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<td>Principal---</td> |
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</tr> |
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<tr> |
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<td>Principal---</td></tr> |
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</table> |
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</body> |
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</html> |