pabx-app/asterisk/var_lib_asterisk/scripts/callcenter/monitora_agentes.php

#!/usr/bin/php -q
<?php
include("bd.php");
include("util/util.php");

list($hostSck, $portaSck, $usuarioSck, $senhaSck) = GetSckConnect();
$timeout_agente = isset($argv[1]) && StrToIntDef($argv[1]) > 0 ? StrToIntDef($argv[1]) : 30;
$path = "/var/log/asterisk/log_erro_pabx.log";
$log = '';
try {
    $socket = conecta_ami($hostSck, $portaSck, $usuarioSck, $senhaSck);
    if (!$socket) {
        RaiseExcept("Script abortado,falha de conexão com o socket!!!\n\n");
    }

    $query = "select id, matricula,dac,extract(epoch from (now() - logado))::int as logado,ramal from pbx_supervisor_agentes order by id";
    $result = pg_query($conexao, $query);

    while ($row = pg_fetch_array($result, null, PGSQL_ASSOC)) {
        $idAgente = $row['id'];
        $agente = trim($row['matricula']);
        $dac = trim($row['dac']);
        $logado = trim($row['logado']);
        $ramal = trim($row['ramal']);

        if ($logado >= $timeout_agente) {
            if ($socket) {
                logoff_agentes($socket, $agente);
                remove_agentes($conexao, $socket, $agente, $dac, $ramal, $idAgente);
            } else {
                remove_agentes($conexao, false, $agente, $dac, $ramal, $idAgente);
            }
            WriteLog(sprintf("Script: %s Data: %s Parans Socket: %s Remove: Agente: %s Dac: %s Ramal: %s Id: %s Param SCK: %s %s %s %s \n", $argv[0], date("Y-m-d H:m:i"), ($socket ? 'Ativo' : 'Inativo'), $agente, $dac, $ramal, $idAgente, $hostSck, $portaSck, $usuarioSck, $senhaSck), $path);
        }
    }
    fclose($socket);
} catch (Exception $ex) {
    $log .= sprintf("Script: %s Data: %s Erro: %s \n", $argv[0], date("Y-m-d H:m:i"), $ex->getMessage());
    WriteLog($log, $path);
}

function conecta_ami($host, $porta, $usuario, $senha) {
    $timeout = 3;
    $socket = fsockopen($host, $porta, $errno, $errstr, $timeout);

    fwrite($socket, "action: login\r\n");
    fwrite($socket, "username: $usuario\r\n");
    fwrite($socket, "secret: $senha\r\n");
    fwrite($socket, "events: off\r\n");
    $actionid = rand(000000000, 9999999999);
    fwrite($socket, "actionid: " . $actionid . "\r\n\r\n");

    while (!feof($socket)) {
        $bufer = fgets($socket);
        if (stristr($bufer, "Authentication accepted")) {
            return $socket;
        } elseif (stristr($bufer, "Authentication failed")) {
            return false;
        }
    }
    return false;
}

function logoff_agentes($socket, $agente) {
    $actionid = rand(000000000, 9999999999);
    fwrite($socket, "Action: agentlogoff\r\n");
    fwrite($socket, "agent: $agente\r\n");
    fwrite($socket, "soft: false\r\n");
    fwrite($socket, "ActionID: $actionid\r\n\r\n");
}

function remove_agentes($conexao, $socket, $agente, $dac, $ramal, $idAgente) {
    global $logado, $path, $argv;
    $actionid = rand(000000000, 9999999999);
    if ($socket === false) {
        exec("asterisk -rx  \"agent logoff {$agente} soft\"\n");
        exec("asterisk -rx  \"queue remove member Local/{$ramal}@app-callcenter/n from {$dac}\"\n");
    } else {
        fwrite($socket, "Action: queueremove\r\n");
        fwrite($socket, "queue: $dac\r\n");
        fwrite($socket, "interface: Local/$ramal@app-callcenter/n\r\n");
        fwrite($socket, "ActionID: $actionid\r\n\r\n");
    }

    $query = "delete from pbx_supervisor_agentes where id = '$idAgente'";
    $result = pg_query($conexao, $query);
    if (!$result) {
        RaiseExcept(sprintf("Cmd: [%s] Var:[Conexao: %s Socket: %s Matricula: %s Dac: %s Ramal: %s Erro: %s!!!\n", $query, ($conexao ? 'Sim' : 'Nao'), ($socket ? 'Conectado' : 'Desconectado'), $agente, $dac, $ramal, $erro));
    }

    $log = sprintf("Script: %s Data: %s Msg: %s \n", $argv[0], date("Y-m-d H:m:i"), "Agente: $agente, Dac: $dac excluido, Tempo: $logado Interface: Local/$ramal@app-callcenter/n.\n\n");
    WriteLog($log, $path);
}
?>