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<?php |
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require("jpgraph/jpgraph.php"); |
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require("jpgraph/jpgraph_bar.php"); |
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require("jpgraph/jpgraph_line.php"); |
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//variaveis para manter o estado |
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$listaDacs = isset($_REQUEST["listaDacs"]) ? $_REQUEST["listaDacs"] : GetIdDacPadrao($dbcon, GetIdUser()); |
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$dataIni = isset($_REQUEST["dataIni"]) ? $_REQUEST["dataIni"] : date('d/m/Y'); |
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$dataFim = isset($_REQUEST["dataFim"]) ? $_REQUEST["dataFim"] : date('d/m/Y'); |
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$totalMedia = isset($_REQUEST["totalMedia"]) ? $_REQUEST["totalMedia"] : 1; |
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$cssBlock = "<style> |
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@media print { |
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.headSite, #rodapeSite, .filtro { |
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display: none; |
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} |
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} |
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</style>"; |
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$linkGraph = ''; |
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$printGraph = isset($_REQUEST['printGraph']) ? 1 : 0; |
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if ($printGraph) { |
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ob_clean(); |
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$query = GetQuery($dataIni, $dataFim, $listaDacs); |
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$result = pg_query($query); |
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$arTotal = GetArHour(); |
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$arOferecidas = GetArHour(); |
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$arAtendidas = GetArHour(); |
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$arAbandonadas = GetArHour(); |
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$arTransbordadas = GetArHour(); |
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$arEspera = GetArHour(); |
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$arAtd30 = GetArHour(); |
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$arTrf = GetArHour(); |
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$arLabel = GetArHour(true); |
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$somaTotal = 0; |
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$somaTotalAtd = 0; |
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$somaTotalAbd = 0; |
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$somaTotalTrb = 0; |
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$somaTotalAtd30 = 0; |
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$somaTotalEsp = 0; |
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$somaTotalTrf = 0; |
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$dac = ""; |
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// oferecidas originadas abandonadas nao_atendidas nao_atendidas atendidas efetuadas transbordadas |
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// total_oferecidas total_originadas total_abandonadas total_nao_atendidas total_atendidas total_efetuadas total_transbordadas |
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while ($row = pg_fetch_array($result, null, PGSQL_ASSOC)) { |
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$hora = $row['hora']; |
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$dias = $row['dias']; |
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$arOferecidas[$hora] = $totalMedia ? round($row['avg_oferecidas']) : $row['total_oferecidas']; |
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$arAtendidas[$hora] = $totalMedia ? round($row['avg_atendidas']) : $row['total_atendidas']; |
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$arAbandonadas[$hora] = $totalMedia ? round($row['avg_abandonadas']) : $row['total_abandonadas']; |
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$arTransbordadas[$hora] = $totalMedia ? round($row['avg_transbordadas']) : $row['total_transbordadas']; |
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$arAtd30[$hora] = $totalMedia ? round($row['avg_atd_30']) : $row['total_atd_30']; |
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$arEspera[$hora] = $totalMedia ? round($row['avg_esp']) : $row['total_esp']; |
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$arTrf[$hora] = $totalMedia ? round($row['avg_trf']) : $row['total_trf']; |
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/* |
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* Totais do per<EFBFBD>odo. |
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*/ |
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$somaTotal += $row['total_oferecidas']; |
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$somaTotalAtd += $row['total_atendidas']; |
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$somaTotalAbd += $row['total_abandonadas']; |
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$somaTotalTrb += $row['total_transbordadas']; |
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} |
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$graph = new Graph(1080, 650); |
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$graph->SetScale("intint"); |
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$graph->SetShadow(); |
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$graph->SetMargin(40, 20, 60, 40); |
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$graph->title->Set(sprintf("%s De: %s At<EFBFBD>: %s\nDac: %s Emitido: %s Usu<EFBFBD>rio: %s", ($totalMedia ? "M<EFBFBD>dia no Per<EFBFBD>odo" : "Totais Acumulados no Per<EFBFBD>odo"), $dataIni, $dataFim, GetNomeDac($listaDacs), date("d/m/Y H:i:s"), GetLogin())); |
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$graph->xaxis->SetTickLabels($arLabel); |
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$graph->legend->Pos(0.33, 0.85); |
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$graph->legend->SetColumns(7); |
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$graph->legend->SetFrameWeight(1); |
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$mediaAtendimento = SecondToStrTime(!$somaAtendida ? 0 : round($somaAtendidaTempo / $somaAtendida)); |
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$mediaOriginada = SecondToStrTime(!$somaOriginada ? 0 : round($somaOriginadaTempo / $somaOriginada)); |
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$mediaEspera = SecondToStrTime(!$somaEspera ? 0 : round($somaEsperaTempo / $somaEspera)); |
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$mediaAbandono = SecondToStrTime(!$somaAbandonada ? 0 : round($somaAbandonadaTempo / $somaAbandonada)); |
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$labelX = sprintf('Totais Per<EFBFBD>odo: [%s] ATD[%s] ABD[%s] TRB[%s] M<EFBFBD>dias / %%: ATD[%s / %s%%] ABD[%s / %s%%] TRB[%s / %s%% ] ', $somaTotal, $somaTotalAtd, $somaTotalAbd, $somaTotalTrb, round($somaTotalAtd / $dias), round(($somaTotalAtd / $somaTotal) * 100.0), round($somaTotalAbd / $dias), round(($somaTotalAbd / $somaTotal) * 100.0), round($somaTotalTrb / $dias), round(($somaTotalTrb / $somaTotal) * 100.0) |
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); |
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$graph->xaxis->title->Set($labelX); |
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$graph->yaxis->title->Set('Chamadas/h'); |
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$atdPlot = new BarPlot($arAtendidas); |
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$atdPlot->SetLegend("Atendidas(ATD)"); |
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$abdPlot = new BarPlot($arAbandonadas); |
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$abdPlot->SetLegend("Abandonadas(ABD)"); |
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$trbPlot = new BarPlot($arTransbordadas); |
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$trbPlot->SetLegend("Transbordas(TRB)"); |
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$gpBarPlot = new GroupBarPlot(array($atdPlot, $abdPlot, $trbPlot)); |
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$graph->Add($gpBarPlot); |
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$graph->img->SetAntiAliasing(false); |
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$atdPlot->SetFillColor('green'); |
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$atdPlot->value->Show(); |
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$atdPlot->value->SetFormat("%d"); |
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$atdPlot->value->SetAngle(45); |
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$abdPlot->SetFillColor('red'); |
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$abdPlot->value->Show(); |
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$abdPlot->value->SetFormat("%d"); |
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$abdPlot->value->SetAngle(45); |
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$trbPlot->SetFillColor('yellow'); |
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$trbPlot->value->Show(); |
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$trbPlot->value->SetFormat("%d"); |
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$trbPlot->value->SetAngle(45); |
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$graph->Stroke(); |
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exit; |
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} else if (IsPostBack()) { |
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if (!is_date($dataIni)) { |
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$jsStartup[] = "alert('Data inicial inv<EFBFBD>lida!');"; |
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} else if (!is_date($dataFim)) { |
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$jsStartup[] = "alert('Data final inv<EFBFBD>lida!');"; |
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} else { |
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$linkGraph = sprintf('<img id="relGrafico" src="index.php?idProg=289&dataIni=%s&dataFim=%s&listaDacs=%s&totalMedia=%s&printGraph=1" border="0">', $dataIni, $dataFim, $listaDacs, $totalMedia); |
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} |
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// echo GetQuery($dataIni, $dataFim, $listaDacs); |
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} |
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//carrega dacs |
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$dacs = GetDac($dbcon, $listaDacs, '', 1); |
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$smarty->assign('imp', $i); |
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$smarty->assign('dacs', $dacs); |
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$smarty->assign('dataIni', $dataIni); |
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$smarty->assign('dataFim', $dataFim); |
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$smarty->assign('erro', $erro); |
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$smarty->assign('totalMedia', $totalMedia); |
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$smarty->assign('linkGraph', $linkGraph); |
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GetTemplate($smarty, 'analise/resumoOperacao.tpl'); |
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function GetQuery($dataIni, $dataFim, $dac) { |
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$dataIni = FormatDtMssql($dataIni); |
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$dataFim = FormatDtMssql($dataFim); |
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$query = "drop table if exists anl_operacao; |
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create temporary table anl_operacao as |
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select a.data_bilhete |
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,date_part('hour', a.calldate) as hora |
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,SUM (CASE WHEN EVENTO in('ABANDON', 'COMPLETEAGENT','COMPLETECALLER','TRANSFER','TRANSBORDANDO') THEN 1 ELSE 0 END) AS OFERECIDAS |
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,SUM (CASE WHEN EVENTO = 'ABANDON' THEN 1 ELSE 0 END) AS ABANDONADAS |
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,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER','TRANSFER') AND SUBSTRING(AGENTE,1,5) = 'Agent' THEN 1 ELSE 0 END) as ATENDIDAS |
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,SUM (CASE WHEN EVENTO IN ('TRANSBORDANDO') THEN 1 ELSE 0 END) AS TRANSBORDADAS |
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,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER','TRANSFER') AND strtoint(param1) <= '30' AND SUBSTRING(AGENTE,1,5) = 'Agent' THEN 1 ELSE 0 END) AS ATD_30 |
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,sum( case when(b.evento = 'TRANSFER')then 1 else 0 end) AS TRF |
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,sum( case when(b.evento = 'CONNECT' and strtoint(b.param1) > '3')then 1 else 0 end) AS ESP |
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from pbx_bilhetes a, pbx_eventos_dacs b, pbx_dacs c |
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where b.uid2 = a.uniqueid |
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and c.nome = b.fila |
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and data_bilhete >= %s |
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and data_bilhete <= %s |
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%s |
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and b.evento in ('ABANDON','COMPLETEAGENT','COMPLETECALLER', 'CONNECT','ENTERQUEUE','TRANSFER', 'TRANSBORDANDO', 'TRANSBORDADO') |
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and a.lastapp <> 'Transferred Call' |
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group by 1,2; |
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select hora, ((cast(%s as date) - cast(%s as date)) + 1) as dias, |
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sum(oferecidas) as total_oferecidas, round( avg(oferecidas), 2) as avg_oferecidas, |
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sum(abandonadas) as total_abandonadas, round( avg(abandonadas), 2) as avg_abandonadas, |
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sum(atendidas) as total_atendidas, round( avg(atendidas), 2) as avg_atendidas, |
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sum(transbordadas) as total_transbordadas, round( avg(transbordadas), 2) as avg_transbordadas, |
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sum(atd_30) AS total_atd_30, round( avg(atd_30), 2) as avg_atd_30, |
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sum(trf) AS total_trf, round( avg(trf), 2) as avg_trf, |
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sum(esp) AS total_esp, round( avg(esp), 2) as avg_esp |
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from anl_operacao group by hora order by 1; "; |
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return sprintf($query, QuotedStr($dataIni), QuotedStr($dataFim), ($dac ? sprintf(' and c.id = %s', QuotedStr($dac)) : ''), QuotedStr($dataFim), QuotedStr($dataIni)); |
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}
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