Índice Nível de serviço [INS]:
É calculado pela relação entre chamadas atendidas até 30s pela soma
total das chamadas atendidas no pa + o total de abandonadas.
atendidas_30 / (atendidas-pa + abandonadas) * 100.0;
$atendida30Total = $atendidas30;
$atdPaAbd = $atendidas + $abandonadas;
$ins = $atdPaAbd > 0 ? ($atendida30Total / $atdPaAbd) * 100.0 : 0;
$ins = round($ins, 2); //NS
-> Indice de abandono [IAB]:
É o simples percentual de chamadas abandonadas em relacao as ofereciadas.
$iab = $oferTotal > 0 ? ($abdTotal / $oferTotal) * 100.0 : 0;
$iab = round($iab, 2);
-> Indice de Atendimento [IA]:
É o percentual de chamadas que foram atendidas ser ficar em espera em
realação ao total de chamdas oferecidas na fila.
$abdEspera = $abdTotal + $espera;
$ia = !$oferTotal ? 0 : (($oferTotal - $abdEspera) * 100.0) / $oferTotal;
$ia = round($ia, 2);
* *************************************************************************
* Copyright (c) 2018, Simples IP
* *************************************************************************/
include_once 'util/relatoriosBase.php';
require_once("util/util.php");
class RelMetricasDiaSemana extends Relatorios {
private $___servico;
private $___tmpGrid;
private $___tmpSla;
private $___diaSemana;
public function __construct($idProg, $dbcon, $incDac) {
parent::__construct($idProg, $dbcon, $incDac);
$this->___dac = isset($_POST['listaDacs']) ? $_POST['listaDacs'] : 0;
$this->___servico = isset($_POST["listaServico"]) ? $_POST["listaServico"] : 0;
$this->___tmpGrid = isset($_POST["tmpGrid"]) ? $_POST["tmpGrid"] : 30;
$this->___tmpSla = isset($_POST["tmpSla"]) ? $_POST["tmpSla"] : 30;
$this->___diaSemana = isset($_POST["listaDias"]) ? $_POST["listaDias"] : "0;Todos";
}
function ___FiltrosRelatorio() {
global $dbcon;
$dia = explode(";", $this->___diaSemana);
if ($this->___media != MEDIA_PRINT_GRID) {
/*
* Recupera os filtros da sess�o do usu�rio.
*/
list($this->___dac, $this->___dataIni, $this->___dataFim, $this->___tipoRelatorio) = $_SESSION["SSstorageFiltros"];
if ($this->___media == MEDIA_PRINT_HTML) {
$fila = $this->GetIncDac() ? 'Fila: ' . GetDacDesc($this->GetDbCon(), $this->GetIdProg() . ' ') : '';
return sprintf("%sData Inicial: %s Data Final: %s Tipo: %s", $fila, $this->___dataIni, $this->___dataFim, ($this->___tipoRelatorio ? 'Analítico' : 'Sintético'));
}
$fltCsv = array();
if ($this->GetIncDac()) {
$fltCsv[] = 'Fila:' . GetDacDesc($this->GetDbCon(), $this->___dac);
}
$fltCsv[] = "Data Inicial:" . $this->___dataIni;
$fltCsv[] = "Data Final:" . $this->___dataFim;
$fltCsv[] = "Data Emissao:" . date('d/m/Y H:i:s');
$fltCsv[] = "Emitido Por:" . GetLogin();
return $fltCsv;
}
if ($this->GetIncDac()) {
$dacs = GetDac($this->GetDbCon(), $this->___dac, "", 0, 1, 0, 0, 1);
}
$lkPrint = "";
if ($this->___dataCount) {
$prt = '
';
$prtHtml = "![\"Clique](\"imgSite/%s\")
";
$lkPrint .= sprintf($prtHtml, $this->GetidProg(), MEDIA_PRINT_HTML, $this->___tipoRelatorio, substr(LimpaString(GetDispProgSel($this->GetIdProg())), 0, 20), 'print.gif');
$lkPrint .= sprintf($prt, $this->GetidProg(), MEDIA_PRINT_EXCEL, $this->___tipoRelatorio, 'prt-xls.png');
$lkPrint .= sprintf($prt, $this->GetidProg(), MEDIA_PRINT_PDF, $this->___tipoRelatorio, 'prt-pdf.png');
$lkPrint .= sprintf($prt, $this->GetidProg(), MEDIA_PRINT_CSV, $this->___tipoRelatorio, 'prt-csv.png');
}
$tipoRel = !$this->___tipoRelatorio ? '' : 'checked="checked"';
/*
* Personalise esta fun��o se necessitar de outras op��es de filtro.
*/
$filtro = '';
/*
* Rotulos.
*/
$filtro .= '';
if ($this->GetIncDac())
$filtro .= '| Fila | ';
$filtro .= 'Data Inicial | ';
$filtro .= 'Data Final | ';
$filtro .= 'Dia Semana | ';
$filtro .= 'Serviço | ';
$filtro .= 'Tempo Grid | ';
$filtro .= 'Tempo Sla | ';
$filtro .= ' | ';
$filtro .= '
';
/*
* Valores.
*/
$filtro .= '';
if ($this->GetIncDac())
$filtro .= sprintf('| %s | ', $dacs);
$filtro .= ' | ';
$filtro .= ' | ';
$filtro .= sprintf('%s | ', $this->___GetDia($dia[0]));
$filtro .= sprintf('%s | ', GetIdentRota($dbcon, $this->___servico));
$filtro .= sprintf('%s | ', GetTempo($dbcon, "tmpGrid", "Minutos", $this->___tmpGrid));
$filtro .= sprintf('%s | ', GetTempo($dbcon, "tmpSla", "Segundos", $this->___tmpSla));
$filtro .= ' | ';
$filtro .= '%s | ';
$filtro .= '
';
$filtro .= '
';
/*
* Guarda os filtros passados para recuperar na emiss�o dos relat?ios para impress�o.
*/
$_SESSION["SSstorageFiltros"] = array($this->___dac, $this->___dataIni, $this->___dataFim, $this->___tipoRelatorio);
return sprintf($filtro, $this->___dataIni, $this->___dataFim, $lkPrint);
}
protected function ___GetDadosDb() {
$dias = explode(";", $this->___diaSemana);
$diasSet = $dias[0] >= 1 ? $dias[0] : '';
$sla = $this->___tmpSla;
$tmp = $this->___tmpGrid;
$dataIni = FormatDtMssql($this->___dataIni);
$dataFim = FormatDtMssql($this->___dataFim);
//$dataCorte = GetDataRelatorio();
$dac = $this->___dac;
$servico = $this->___servico;
$query = "SELECT HORA_INI
,case when(HORA_FIM = '23:59:59.999')then '00:00:00' else HORA_FIM end as HORA_FIM
,OFERECIDAS,ATENDIDAS_URA,TRANSBORDADA,TRANSBORDANDO,ABANDONADAS,
ATENDIDAS_RAMAL,ATENDIDAS_PA,ATENDIDAS_30,TRANSFERIDAS,ESPERA
,round( CASE WHEN(ESPERA = 0)THEN 0 ELSE (TEMPO_ESPERA / ESPERA) END ) * INTERVAL '1 SECOND' AS TME
,round( CASE WHEN(ATENDIDAS_PA = 0)THEN 0 ELSE (TEMPO_ATENDIMENTO / ATENDIDAS_PA)END) * INTERVAL '1 SECOND' AS TMA
,round(CASE WHEN(ABANDONADAS = 0)THEN 0 ELSE (TEMPO_ABANDONO / ABANDONADAS) END) * INTERVAL '1 SECOND' AS TMAB
,(CASE WHEN((ATENDIDAS_PA::FLOAT + ABANDONADAS::FLOAT) = 0)THEN 0 ELSE ATENDIDAS_$sla::FLOAT / (ATENDIDAS_PA::FLOAT + ABANDONADAS::FLOAT) END * 100)::numeric(5,2) as INB
,(CASE WHEN(OFERECIDAS::FLOAT = 0)THEN 0 ELSE (ABANDONADAS::FLOAT / OFERECIDAS::FLOAT) END * 100)::numeric(5,2) as IAB
,(CASE WHEN(OFERECIDAS::FLOAT = 0)THEN 0 ELSE (OFERECIDAS::FLOAT - (ABANDONADAS::FLOAT + ESPERA)) END / (OFERECIDAS::FLOAT / 100.0))::numeric(5,2) as IE
,0 AS OCUPADAS
,0 AS RECEBIDAS_PESSOALMENTE
,0 AS ATENDIMENTO_URA
,0 AS ICO
,TEMPO_ESPERA
,TEMPO_ATENDIMENTO
,TEMPO_ABANDONO
FROM (
SELECT hora_ini
,hora_fim
,SUM (CASE WHEN EVENTO in('ABANDON', 'COMPLETEAGENT','COMPLETECALLER','TRANSFER','TRANSBORDANDO') THEN 1 ELSE 0 END) AS OFERECIDAS
,SUM (CASE WHEN (EVENTO = 'ENTERQUEUE') AND (URA > 0) THEN 1 ELSE 0 END) AS ATENDIDAS_URA
,SUM (CASE WHEN EVENTO = 'ABANDON' THEN 1 ELSE 0 END) AS ABANDONADAS
,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER','TRANSFER') AND SUBSTRING(AGENTE,1,5) <> 'Agent' THEN 1 ELSE 0 END) AS ATENDIDAS_RAMAL
,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER','TRANSFER') AND SUBSTRING(AGENTE,1,5) = 'Agent' THEN 1 ELSE 0 END) AS ATENDIDAS_PA
,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER','TRANSFER') AND (strtoint(param1) <= '$sla') AND (SUBSTRING(AGENTE,1,5) = 'Agent') THEN 1 ELSE 0 END) AS ATENDIDAS_30
,SUM (CASE WHEN EVENTO IN ('TRANSFER') THEN 1 ELSE 0 END) AS TRANSFERIDAS
,SUM (CASE WHEN EVENTO IN ('CONNECT') AND strtoint(param1) > '3' THEN 1 ELSE 0 END) AS ESPERA
,SUM (CASE WHEN EVENTO IN ('CONNECT') AND strtoint(param1) > '3' THEN strtoint(param1) ELSE 0 END) AS TEMPO_ESPERA
,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER') THEN strtoint(param2) ELSE 0 END) AS TEMPO_ATENDIMENTO
,SUM (CASE WHEN( (EVENTO = 'ABANDON') ) THEN strtoint(param3) ELSE 0 END) AS TEMPO_ABANDONO
,SUM (CASE WHEN EVENTO IN ('TRANSBORDANDO') THEN 1 ELSE 0 END) AS TRANSBORDANDO
,SUM (transbordada) AS TRANSBORDADA
FROM (
SELECT c.hora_ini,c.hora_fim
,a.calldate,b.fila,b.evento
,case when(evento = 'TRANSBORDADO')then 1 else 0 end as transbordada
,b.param1,b.param2,b.param3,b.param4
,b.agente,0 as ura
FROM (select hora_ini, hora_fim from pbx_hora_meta where tempo = $tmp ) c
INNER JOIN pbx_bilhetes a on cast(a.calldate as time) >= c.hora_ini and cast(a.calldate as time) < c.hora_fim
INNER JOIN pbx_eventos_dacs b on b.uid2 = a.uniqueid
INNER JOIN pbx_dacs d on d.nome = b.fila
--INNER JOIN pbx_servicos_registra s on s.uniqueid = b.uid2
WHERE b.evento in ('ABANDON','COMPLETEAGENT','COMPLETECALLER', 'CONNECT','ENTERQUEUE','TRANSFER', 'TRANSBORDANDO', 'TRANSBORDADO')
AND a.lastapp <> 'Transferred Call'
AND a.data_bilhete >= '$dataIni'
AND a.data_bilhete <= '$dataFim' \n";
if ($diasSet)
$query .= " AND TO_CHAR(a.data_bilhete, 'D') = '$diasSet' \n";
if ($servico)
$query .= " AND s.serv_id = '$servico'";
$query .= " AND d.id = '$dac') AS DADOS
GROUP BY hora_ini, hora_fim) AS DADOS
ORDER BY 1,2";
/** *****************************************************************
*
* QUERY DE TOTALIZAÇÃO
*
* ***************************************************************** */
/*
$totalQuery = "SELECT 'Chamadas Abandonadas' as tipo
,SUM (CASE WHEN( (strtoint(param3) <= 10)) THEN 1 ELSE 0 END) as ATE_10
,SUM (CASE WHEN( (strtoint(param3) > 10) AND (strtoint(param3) <= 20) ) THEN 1 ELSE 0 END) as ATE_20
,SUM (CASE WHEN( (strtoint(param3) > 20) AND (strtoint(param3) <= 30) ) THEN 1 ELSE 0 END) as ATE_30
,SUM (CASE WHEN( (strtoint(param3) > 30) AND (strtoint(param3) <= 60) ) THEN 1 ELSE 0 END) as ATE_60
,SUM (CASE WHEN( (strtoint(param3) > 60) AND (strtoint(param3) <= 120) ) THEN 1 ELSE 0 END) as ATE_120
,SUM (CASE WHEN( (strtoint(param3) > 120) AND (strtoint(param3) <= 180) ) THEN 1 ELSE 0 END) as ATE_180
,SUM (CASE WHEN( (strtoint(param3) > 180) AND (strtoint(param3) <= 300) ) THEN 1 ELSE 0 END) as ATE_300
,SUM (CASE WHEN( (strtoint(param3) > 300) ) THEN 1 ELSE 0 END) as ATE_MAIOR
FROM (
SELECT to_char(a.calldate,'YYYY-MM-DD') AS DATA
,a.calldate,b.fila,b.evento,b.param1,b.param2,b.param3,b.param4
FROM pbx_eventos_dacs b, pbx_bilhetes a
where a.uniqueid = b.uid2
and a.lastapp <> 'Transferred Call'
and b.evento = 'ABANDON'
and a.data_bilhete >= '$dataIni'
and a.data_bilhete <= '$dataFim'
and b.fila = '$dac'\n";
if ($diasSet)
$totalQuery .= " AND TO_CHAR(a.data_bilhete, 'D') = '$diasSet'\n";
if ($servico) {
$totalQuery .= " AND substring(clid,2,3) = '$servico'";
$totalQuery .= sprintf(" AND exists(select '' from pbx_servicos_registra where uniqueid = a.uniqueid and serv_id = %s)", QuotedStr($servico));
}
$totalQuery .= " ) AS DADOS
UNION ALL
SELECT 'Chamadas Atendidas' as tipo
,SUM (CASE WHEN( (strtoint(param1) <= 10)) THEN 1 ELSE 0 END) as ATE_10
,SUM (CASE WHEN( (strtoint(param1) > 10) AND (strtoint(param1) <= 20) ) THEN 1 ELSE 0 END) as ATE_20
,SUM (CASE WHEN( (strtoint(param1) > 20) AND (strtoint(param1) <= 30) ) THEN 1 ELSE 0 END) as ATE_30
,SUM (CASE WHEN( (strtoint(param1) > 30) AND (strtoint(param1) <= 60) ) THEN 1 ELSE 0 END) as ATE_60
,SUM (CASE WHEN( (strtoint(param1) > 60) AND (strtoint(param1) <= 120) ) THEN 1 ELSE 0 END) as ATE_120
,SUM (CASE WHEN( (strtoint(param1) > 120) AND (strtoint(param1) <= 180) ) THEN 1 ELSE 0 END) as ATE_180
,SUM (CASE WHEN( (strtoint(param1) > 180) AND (strtoint(param1) <= 300) ) THEN 1 ELSE 0 END) as ATE_300
,SUM (CASE WHEN( (strtoint(param1) > 300) ) THEN 1 ELSE 0 END) as ATE_MAIOR
FROM (
SELECT to_char(a.calldate,'YYYY-MM-DD') AS DATA, a.calldate,b.fila,
b.evento,b.param1,b.param2,b.param3,b.param4
FROM pbx_eventos_dacs b, pbx_bilhetes a
WHERE a.uniqueid = b.uid2 and a.lastapp <> 'Transferred Call'
AND b.evento IN ('COMPLETEAGENT','COMPLETECALLER','TRANSFER')
AND a.data_bilhete >= '$dataIni'
AND a.data_bilhete <= '$dataFim'
AND b.fila = '$dac'\n";
if ($diasSet)
$totalQuery .= " AND TO_CHAR(a.data_bilhete, 'D') = '$diasSet'\n";
if ($servico) {
$totalQuery .= sprintf(" AND exists(select '' from pbx_servicos_registra where uniqueid = a.uniqueid and serv_id = %s)", QuotedStr($servico));
}
$totalQuery .= " ) AS DADOS
UNION ALL
SELECT 'Chamdas em espera' as tipo
,SUM (CASE WHEN( (strtoint(param1) <= 10)) THEN 1 ELSE 0 END) as ATE_10
,SUM (CASE WHEN( (strtoint(param1) > 10) AND (strtoint(param1) <= 20) ) THEN 1 ELSE 0 END) as ATE_20
,SUM (CASE WHEN( (strtoint(param1) > 20) AND (strtoint(param1) <= 30) ) THEN 1 ELSE 0 END) as ATE_30
,SUM (CASE WHEN( (strtoint(param1) > 30) AND (strtoint(param1) <= 60) ) THEN 1 ELSE 0 END) as ATE_60
,SUM (CASE WHEN( (strtoint(param1) > 60) AND (strtoint(param1) <= 120) ) THEN 1 ELSE 0 END) as ATE_120
,SUM (CASE WHEN( (strtoint(param1) > 120) AND (strtoint(param1) <= 180) ) THEN 1 ELSE 0 END) as ATE_180
,SUM (CASE WHEN( (strtoint(param1) > 180) AND (strtoint(param1) <= 300) ) THEN 1 ELSE 0 END) as ATE_300
,SUM (CASE WHEN( (strtoint(param1) > 300) ) THEN 1 ELSE 0 END) as ATE_MAIOR
FROM (
SELECT to_char(a.calldate,'YYYY-MM-DD') AS DATA, a.calldate,b.fila,
b.evento,b.param1,b.param2,b.param3,b.param4
FROM pbx_eventos_dacs b, pbx_bilhetes a
WHERE a.uniqueid = b.uid2
and a.lastapp <> 'Transferred Call'
and b.evento = 'CONNECT'
AND strtoint(param1) > 3
AND a.data_bilhete >= '$dataIni'
AND a.data_bilhete <= '$dataFim'
AND b.fila = '$dac'\n";
if ($diasSet)
$totalQuery .= " AND TO_CHAR(a.data_bilhete, 'D') = '$diasSet'\n";
if ($servico) {
$totalQuery .= sprintf(" AND exists(select '' from pbx_servicos_registra where uniqueid = a.uniqueid and serv_id = %s)", QuotedStr($servico));
}
$totalQuery .= " ) AS DADOS ORDER BY 1 ";
// if(IsAdmin()){ echo $query; exit; }
*/
$totalQuery = "SELECT 'Chamadas Abandonadas' as tipo
,SUM (CASE WHEN( (strtoint(param3) <= 10)) THEN 1 ELSE 0 END) as ATE_10
,SUM (CASE WHEN( (strtoint(param3) > 10) AND (strtoint(param3) <= 20) ) THEN 1 ELSE 0 END) as ATE_20
,SUM (CASE WHEN( (strtoint(param3) > 20) AND (strtoint(param3) <= 30) ) THEN 1 ELSE 0 END) as ATE_30
,SUM (CASE WHEN( (strtoint(param3) > 30) AND (strtoint(param3) <= 60) ) THEN 1 ELSE 0 END) as ATE_60
,SUM (CASE WHEN( (strtoint(param3) > 60) AND (strtoint(param3) <= 120) ) THEN 1 ELSE 0 END) as ATE_120
,SUM (CASE WHEN( (strtoint(param3) > 120) AND (strtoint(param3) <= 180) ) THEN 1 ELSE 0 END) as ATE_180
,SUM (CASE WHEN( (strtoint(param3) > 180) AND (strtoint(param3) <= 300) ) THEN 1 ELSE 0 END) as ATE_300
,SUM (CASE WHEN( (strtoint(param3) > 300) ) THEN 1 ELSE 0 END) as ATE_MAIOR
FROM (
SELECT
to_char(a.calldate,'YYYY-MM-DD') AS DATA, a.calldate,b.fila,b.evento,b.param1,b.param2,b.param3,b.param4
FROM pbx_eventos_dacs b INNER JOIN pbx_bilhetes a on a.uniqueid = b.uid2 and a.lastapp <> 'Transferred Call'
INNER JOIN pbx_dacs d on d.nome = b.fila
LEFT JOIN pbx_servicos_registra s on s.uniqueid = b.uid2
WHERE
b.evento = 'ABANDON'
AND a.data_bilhete >= '$dataIni'
AND a.data_bilhete <= '$dataFim'
AND d.id = '$dac'\n";
if ($diasSet)
$totalQuery .= " AND TO_CHAR(a.data_bilhete, 'D') = '$diasSet'\n";
if ($servico) {
$totalQuery .= " AND s.serv_id = '$servico'";
}
$totalQuery .= " ) AS DADOS
UNION ALL
SELECT 'Chamadas Atendidas' as tipo
,SUM (CASE WHEN( (strtoint(param1) <= 10)) THEN 1 ELSE 0 END) as ATE_10
,SUM (CASE WHEN( (strtoint(param1) > 10) AND (strtoint(param1) <= 20) ) THEN 1 ELSE 0 END) as ATE_20
,SUM (CASE WHEN( (strtoint(param1) > 20) AND (strtoint(param1) <= 30) ) THEN 1 ELSE 0 END) as ATE_30
,SUM (CASE WHEN( (strtoint(param1) > 30) AND (strtoint(param1) <= 60) ) THEN 1 ELSE 0 END) as ATE_60
,SUM (CASE WHEN( (strtoint(param1) > 60) AND (strtoint(param1) <= 120) ) THEN 1 ELSE 0 END) as ATE_120
,SUM (CASE WHEN( (strtoint(param1) > 120) AND (strtoint(param1) <= 180) ) THEN 1 ELSE 0 END) as ATE_180
,SUM (CASE WHEN( (strtoint(param1) > 180) AND (strtoint(param1) <= 300) ) THEN 1 ELSE 0 END) as ATE_300
,SUM (CASE WHEN( (strtoint(param1) > 300) ) THEN 1 ELSE 0 END) as ATE_MAIOR
FROM (
SELECT
to_char(a.calldate,'YYYY-MM-DD') AS DATA, a.calldate,b.fila,b.evento,b.param1,b.param2,b.param3,b.param4
FROM pbx_eventos_dacs b INNER JOIN pbx_bilhetes a on a.uniqueid = b.uid2 and a.lastapp <> 'Transferred Call'
INNER JOIN pbx_dacs d on d.nome = b.fila
LEFT JOIN pbx_servicos_registra s on s.uniqueid = b.uid2
WHERE b.evento in ('COMPLETEAGENT','COMPLETECALLER')
AND a.data_bilhete >= '$dataIni'
AND a.data_bilhete <= '$dataFim'
AND d.id = '$dac'\n";
if ($diasSet)
$totalQuery .= " AND TO_CHAR(a.data_bilhete, 'D') = '$diasSet'\n";
if ($servico) {
$totalQuery .= " AND s.serv_id = '$servico'";
}
$totalQuery .= " ) AS DADOS
UNION ALL
SELECT 'Chamadas em espera' as tipo
,SUM (CASE WHEN( (strtoint(param1) <= 10)) THEN 1 ELSE 0 END) as ATE_10
,SUM (CASE WHEN( (strtoint(param1) > 10) AND (strtoint(param1) <= 20) ) THEN 1 ELSE 0 END) as ATE_20
,SUM (CASE WHEN( (strtoint(param1) > 20) AND (strtoint(param1) <= 30) ) THEN 1 ELSE 0 END) as ATE_30
,SUM (CASE WHEN( (strtoint(param1) > 30) AND (strtoint(param1) <= 60) ) THEN 1 ELSE 0 END) as ATE_60
,SUM (CASE WHEN( (strtoint(param1) > 60) AND (strtoint(param1) <= 120) ) THEN 1 ELSE 0 END) as ATE_120
,SUM (CASE WHEN( (strtoint(param1) > 120) AND (strtoint(param1) <= 180) ) THEN 1 ELSE 0 END) as ATE_180
,SUM (CASE WHEN( (strtoint(param1) > 180) AND (strtoint(param1) <= 300) ) THEN 1 ELSE 0 END) as ATE_300
,SUM (CASE WHEN( (strtoint(param1) > 300) ) THEN 1 ELSE 0 END) as ATE_MAIOR
FROM (
SELECT
to_char(a.calldate,'YYYY-MM-DD') AS DATA, a.calldate,b.fila,
b.evento,b.param1,b.param2,b.param3,b.param4
FROM pbx_eventos_dacs b INNER JOIN pbx_bilhetes a on a.uniqueid = b.uid2 and a.lastapp <> 'Transferred Call'
INNER JOIN pbx_dacs d on d.nome = b.fila
LEFT JOIN pbx_servicos_registra s on s.uniqueid = b.uid2
WHERE b.evento IN ('CONNECT')
AND strtoint(param1) > 3
AND a.calldate IS NOT NULL
AND a.data_bilhete >= '$dataIni'
AND a.data_bilhete <= '$dataFim'
AND d.id = '$dac'\n";
if ($diasSet)
$totalQuery .= " AND TO_CHAR(a.data_bilhete, 'D') = '$diasSet'\n";
if ($servico) {
$totalQuery .= " AND s.serv_id = '$servico'";
}
$totalQuery .= " ) AS DADOS ORDER BY 1 ";
$result = $this->___GetQuery($query);
$row = pg_fetch_all($result);
$this->SetData($row ? $row : array());
$totalResult = $this->___GetQuery($totalQuery);
$totalRow = pg_fetch_all($totalResult);
$this->SetData($totalRow ? $totalRow : array());
}
protected function ___PreparaCsv() {
$dataRel = array();
$filtro = $this->___FiltrosRelatorio();
$dataRel[] = GenerateCsvFromArray($filtro);
$dadosCabecalio = array(
"$this->___dataIni" . ' - ' . "$this->___dataFim",
'Fila', 'Transbordo Entrada', 'Transbordo Saida', 'Abandonadas', 'Atendidas Ramal', 'Atendidas PA',
'Atendidas Ate 30', 'Transferidas', 'Espera', 'TME', 'PA', 'Abandono', 'NS', 'IAB', 'IA'
);
$dadosField = array(
'data', 'oferecidas', 'transbordada', 'transbordando', 'abandonadas', 'atendidas_ramal',
'atendidas_pa', 'atendidas_30', 'transferidas', 'espera', 'tme', 'tma', 'tmab', 'inb', 'iab', 'ie'
);
$dataRel[] = GenerateCsvFromArray($dadosCabecalio);
$somaReg = 0;
$somaFila = 0;
$somaTransbordada = 0;
$somaTransbordando = 0;
$somaAbandonadas = 0;
$somaAtendRamal = 0;
$somaAtendPA = 0;
$somaAtend30 = 0;
$somaTransferidas = 0;
$somaEspera = 0;
$somaOriginadasPA = 0;
foreach ($this->GetData()[0] as $row) {
$somaReg ++;
$somaFila += $row['oferecidas'];
$somaTransbordada += $row['transbordada'];
$somaTransbordando += $row['transbordando'];
$somaAbandonadas += $row['abandonadas'];
$somaAtendRamal += $row['atendidas_ramal'];
$somaAtendPA += $row['atendidas_pa'];
$somaAtend30 += $row['atendidas_30'];
$somaTransferidas += $row['transferidas'];
$somaEspera += $row['espera'];
$somaOriginadasPA += $row['originadas_pa'];
$somaTempoEspera += $row['tempo_espera'];
$somaTempoAtendimento += $row['tempo_atendimento'];
$somaTempoAbandono += $row['tempo_abandono'];
// Formata linha de dados.
$linha = array();
foreach ($dadosField as $value) {
if ($value == 'data') {
$linha[] = $row['hora_ini'] . ' as ' . $row['hora_fim'];
} else {
$linha[] = $row["$value"];
}
}
$dataRel[] = GenerateCsvFromArray($linha);
}
$somaTME = SecondToStrTime($somaEspera ? round($somaTempoEspera / $somaEspera,0) : 0);
$somaPA = SecondToStrTime($somaTempoAtendimento ? round($somaTempoAtendimento / $somaAtendPA,0) : 0);
$somaAbandono = SecondToStrTime($somaTempoAbandono ? round($somaTempoAbandono / $somaAbandonadas,0) : 0);
$mediaNS = $somaFila > 0 ? ($somaAtend30 / $somaFila) * 100.0 : 0;
$mediaIAB = $somaFila > 0 ? ($somaAbandonadas / $somaFila) * 100.0 : 0;
$mediaIA = $somaFila > 0 ? (($somaFila - ($somaAbandonadas + $somaEspera)) / $somaFila) * 100.0 : 0;
$dataRel[] = GenerateCsvFromArray(array('Media', round($somaFila / $somaReg), round($somaTransbordada / $somaReg), round($somaTransbordando / $somaReg), round($somaAbandonadas / $somaReg), round($somaAtendRamal / $somaReg), round($somaAtendPA / $somaReg), round($somaAtend30 / $somaReg), round($somaTransferidas / $somaReg), round($somaEspera / $somaReg), $somaTME, $somaPA, $somaAbandono, round($mediaNS,2), round($mediaIAB,2), round($mediaIA,2)));
$dataRel[] = GenerateCsvFromArray(array('Total', $somaFila, $somaTransbordada, $somaTransbordando, $somaAbandonadas, $somaAtendRamal, $somaAtendPA, $somaAtend30, $somaTransferidas, $somaEspera, ' - ', ' - ', ' - ', ' - ', ' - ', ' - '));
$dataRel[] = GenerateCsvFromArray(array(''));
$totalCabecalio = array(
"Tempo de Espera",
"TE <= 10",
'10 < TE <= 20',
'20 < TE <= 30',
'30 < TE <= 60',
'60 < TE <= 120',
'120 < TE <= 180',
'180 < TE <= 300',
'300 < TE',
'Total'
);
$totalField = array(
'tipo',
'ate_10',
'ate_20',
'ate_30',
'ate_60',
'ate_120',
'ate_180',
'ate_300',
'ate_maior',
'total'
);
$dataRel[] = GenerateCsvFromArray($totalCabecalio);
foreach ($this->GetData()[1] as $row) {
$row['total'] = $row['ate_10'] + $row['ate_20'] + $row['ate_30'] + $row['ate_60'] + $row['ate_120'] + $row['ate_180'] + $row['ate_300'] + $row['ate_maior'];
// Formata linha de dados.
$linha = array();
foreach ($totalField as $value) {
$linha[] = $row["$value"];
}
$dataRel[] = GenerateCsvFromArray($linha);
}
$dataRel[] = GenerateCsvFromArray(array(''));
$dataRel[] = GenerateCsvFromArray(array('NS', 'IAB', 'IA'));
$dataRel[] = GenerateCsvFromArray(array('Nivel de Servico','Indice de Abandono', 'Indice de Atendimento'));
$this->___dataRel[] = $dataRel;
}
protected function ___PreparaExcel() {
$dataRel = array();
$filtro = $this->___FiltrosRelatorio();
/*
* Inicia o relatório.
*/
/*
* Cria os filtros
*/
$linha = array('LABEL');
foreach ($filtro as $values) {
list($label, $value) = explode(":", $values);
$linha[] = $label;
}
$dataRel[] = $linha;
$linha = array('DADOS');
foreach ($filtro as $values) {
list($label, $value) = explode(":", $values);
$linha[] = $value;
}
$dataRel[] = $linha;
$dadosCabecalio = array(
"$this->___dataIni" . ' - ' . "$this->___dataFim",
'Fila', 'Transbordo Entrada', 'Transbordo Saida', 'Abandonadas', 'Atendidas Ramal', 'Atendidas PA',
'Atendidas Ate 30', 'Transferidas', 'Espera', 'TME', 'PA', 'Abandono', 'NS', 'IAB', 'IA'
);
$dadosField = array(
'data', 'oferecidas', 'transbordada', 'transbordando', 'abandonadas', 'atendidas_ramal',
'atendidas_pa', 'atendidas_30', 'transferidas', 'espera', 'tme', 'tma', 'tmab', 'inb', 'iab', 'ie'
);
$linha = array('LABEL');
foreach ($dadosCabecalio as $value) {
$linha[] = $value;
}
$dataRel[] = $linha;
$somaReg = 0;
$somaFila = 0;
$somaTransbordada = 0;
$somaTransbordando = 0;
$somaAbandonadas = 0;
$somaAtendRamal = 0;
$somaAtendPA = 0;
$somaAtend30 = 0;
$somaTransferidas = 0;
$somaEspera = 0;
$somaOriginadasPA = 0;
foreach ($this->GetData()[0] as $row) {
$somaReg ++;
$somaFila += $row['oferecidas'];
$somaTransbordada += $row['transbordada'];
$somaTransbordando += $row['transbordando'];
$somaAbandonadas += $row['abandonadas'];
$somaAtendRamal += $row['atendidas_ramal'];
$somaAtendPA += $row['atendidas_pa'];
$somaAtend30 += $row['atendidas_30'];
$somaTransferidas += $row['transferidas'];
$somaEspera += $row['espera'];
$somaOriginadasPA += $row['originadas_pa'];
$somaTempoEspera += $row['tempo_espera'];
$somaTempoAtendimento += $row['tempo_atendimento'];
$somaTempoAbandono += $row['tempo_abandono'];
$linha = array('DADOS');
foreach ($dadosField as $key) {
if ($key == 'data') {
$linha[] = $row['hora_ini'] . ' as ' . $row['hora_fim'];
} else {
$linha[] = $row["$key"];
}
}
$dataRel[] = $linha;
}
$somaTME = SecondToStrTime($somaEspera ? round($somaTempoEspera / $somaEspera,0) : 0);
$somaPA = SecondToStrTime($somaTempoAtendimento ? round($somaTempoAtendimento / $somaAtendPA,0) : 0);
$somaAbandono = SecondToStrTime($somaTempoAbandono ? round($somaTempoAbandono / $somaAbandonadas,0) : 0);
$mediaNS = $somaFila > 0 ? ($somaAtend30 / $somaFila) * 100.0 : 0;
$mediaIAB = $somaFila > 0 ? ($somaAbandonadas / $somaFila) * 100.0 : 0;
$mediaIA = $somaFila > 0 ? (($somaFila - ($somaAbandonadas + $somaEspera)) / $somaFila) * 100.0 : 0;
$dataRel[] = array('LABEL', 'Media', round($somaFila / $somaReg), round($somaTransbordada / $somaReg), round($somaTransbordando / $somaReg), round($somaAbandonadas / $somaReg), round($somaAtendRamal / $somaReg), round($somaAtendPA / $somaReg), round($somaAtend30 / $somaReg), round($somaTransferidas / $somaReg), round($somaEspera / $somaReg), $somaTME, $somaPA, $somaAbandono, round($mediaNS,2), round($mediaIAB,2), round($mediaIA,2));
$dataRel[] = array('LABEL', 'Total', $somaFila, $somaTransbordada, $somaTransbordando, $somaAbandonadas, $somaAtendRamal, $somaAtendPA, $somaAtend30, $somaTransferidas, $somaEspera, '-', ' - ', ' - ', ' - ', ' - ', ' - ');
$dataRel[] = array('DADOS', '');
$totalCabecalio = array(
"Tempo de Espera",
"TE <= 10",
'10 < TE <= 20',
'20 < TE <= 30',
'30 < TE <= 60',
'60 < TE <= 120',
'120 < TE <= 180',
'180 < TE <= 300',
'300 < TE',
'Total'
);
$totalField = array(
'tipo',
'ate_10',
'ate_20',
'ate_30',
'ate_60',
'ate_120',
'ate_180',
'ate_300',
'ate_maior',
'total'
);
$linha = array('LABEL');
foreach ($totalCabecalio as $value) {
$linha[] = $value;
}
$dataRel[] = $linha;
foreach ($this->GetData()[1] as $row) {
$row['total'] = $row['ate_10'] + $row['ate_20'] + $row['ate_30'] + $row['ate_60'] + $row['ate_120'] + $row['ate_180'] + $row['ate_300'] + $row['ate_maior'];
$linha = array('DADOS');
foreach ($totalField as $key) {
$linha[] = $row["$key"];
}
$dataRel[] = $linha;
}
$dataRel[] = array('DADOS', '');
$dataRel[] = array('LABEL', 'NS', 'IAB', 'IA');
$dataRel[] = array('DADOS', 'Nivel de Servico', 'Indice Abandonadas', 'Indice Atendimento');
$this->___dataRel[] = $dataRel;
}
protected function ___PreparaGrid() {
$dataRel = array();
$dadosCabecalio = array(
"$this->___dataIni" . ' - ' . "$this->___dataFim" => 'align="center"',
'Fila' => 'align="center"',
'Transbordo Entrada' => 'align="center"',
'Transbordo Saída' => 'align="center"',
'Abandonadas' => 'align="center"',
'Atendidas Ramal' => 'align="center"',
'Atendidas PA' => 'align="center"',
'Atendidas Até 30' => 'align="center"',
'Transferidas' => 'align="center"',
'Espera' => 'align="center"',
'TME' => 'align="center"',
'PA' => 'align="center"',
'Abandono' => 'align="center"',
'NS' => 'align="center"',
'IAB' => 'align="center"',
'IA' => 'align="center"'
);
$dadosField = array(
'data' => 'align="center"',
'oferecidas' => 'align="center"',
'transbordada' => 'align="center"',
'transbordando' => 'align="center"',
'abandonadas' => 'align="center"',
'atendidas_ramal' => 'align="center"',
'atendidas_pa' => 'align="center"',
'atendidas_30' => 'align="center"',
'transferidas' => 'align="center"',
'espera' => 'align="center"',
'tme' => 'align="center"',
'tma' => 'align="center"',
'tmab' => 'align="center"',
'inb' => 'align="center"',
'iab' => 'align="center"',
'ie' => 'align="center"'
);
/*
* Inicia o relatório.
*/
$dataRel[] = '';
/*
* Monta a linha de cabecalio.
*/
$linha = '';
$linha .= "| Todos | "
. "Total Chamadas | "
. "Tempo Médio (Segundos) | "
. " | ";
$linha .= "
";
$dataRel[] = $linha;
/*
* Verifica se retornou dados
*/
if (!IsPostBack() || !count($this->GetData()[0])) {
$dataRel[] = sprintf("| %s |
", count($dadosCabecalio) - 1 , (!IsPostBack() ? 'Informe os parametros e clique em consultar!' : 'Nenhum registro encontado!'));
$this->___dataRel[] = $dataRel;
return;
}
$linhaC = "";
foreach ($dadosCabecalio as $key => $value) {
$linhaC .= sprintf("| %s | ", $value, $key);
}
$linhaC .= "
";
$dataRel[] = $linhaC;
$somaReg = 0;
$somaFila = 0;
$somaTransbordada = 0;
$somaTransbordando = 0;
$somaAbandonadas = 0;
$somaAtendRamal = 0;
$somaAtendPA = 0;
$somaAtend30 = 0;
$somaTransferidas = 0;
$somaEspera = 0;
$somaOriginadasPA = 0;
$somaTempoEspera = 0;
$somaTempoAtendimento = 0;
$somaTempoAbandono = 0;
/*
* Linhas de dados.
*/
foreach ($this->GetData()[0] as $row) {
$somaReg ++;
$somaFila += $row['oferecidas'];
$somaTransbordada += $row['transbordada'];
$somaTransbordando += $row['transbordando'];
$somaAbandonadas += $row['abandonadas'];
$somaAtendRamal += $row['atendidas_ramal'];
$somaAtendPA += $row['atendidas_pa'];
$somaAtend30 += $row['atendidas_30'];
$somaTransferidas += $row['transferidas'];
$somaEspera += $row['espera'];
$somaOriginadasPA += $row['originadas_pa'];
$somaTempoEspera += $row['tempo_espera'];
$somaTempoAtendimento += $row['tempo_atendimento'];
$somaTempoAbandono += $row['tempo_abandono'];
$linha = "";
foreach ($dadosField as $key => $value) {
if ($key == 'data') {
$linha .= sprintf("| %s | ", $value, $row['hora_ini'] . ' às ' . $row['hora_fim']);
} else {
$linha .= sprintf("%s | ", $value, $row["$key"]);
}
}
$linha .= "
";
$dataRel[] = $linha;
}
$somaTME = SecondToStrTime($somaEspera ? round($somaTempoEspera / $somaEspera, 0) : 0);
$somaPA = SecondToStrTime($somaTempoAtendimento ? round($somaTempoAtendimento / $somaAtendPA, 0) : 0);
$somaAbandono = SecondToStrTime($somaTempoAbandono ? round($somaTempoAbandono / $somaAbandonadas, 0) : 0);
$mediaNS = $somaFila > 0 ? ($somaAtend30 / $somaFila) * 100.0 : 0;
$mediaIAB = $somaFila > 0 ? ($somaAbandonadas / $somaFila) * 100.0 : 0;
$mediaIA = $somaFila > 0 ? (($somaFila - ($somaAbandonadas + $somaEspera)) / $somaFila) * 100.0 : 0;
$linhaTotal = '| Média | %s | %s | %s | %s | %s | %s | %s | %s | %s | %s | %s | %s | %s | %s | %s |
|---|
';
$dataRel[] = sprintf($linhaTotal, round($somaFila / $somaReg), round($somaTransbordada / $somaReg), round($somaTransbordando / $somaReg), round($somaAbandonadas / $somaReg), round($somaAtendRamal / $somaReg), round($somaAtendPA / $somaReg), round($somaAtend30 / $somaReg), round($somaTransferidas / $somaReg), round($somaEspera / $somaReg), $somaTME, $somaPA, $somaAbandono, round($mediaNS, 2), round($mediaIAB, 2), round($mediaIA, 2));
$linhaGeral = '| Total | %s | %s | %s | %s | %s | %s | %s | %s | %s | - | - | - | - | - | - |
|---|
';
$dataRel[] = sprintf($linhaGeral, $somaFila, $somaTransbordada, $somaTransbordando, $somaAbandonadas, $somaAtendRamal, $somaAtendPA, $somaAtend30, $somaTransferidas, $somaEspera, $somaOriginadasPA);
/*
* Fecha relatorio.
*/
$dataRel[] = '';
$dataRel[] = '
';
$totalCabecalio = array(
"Tempo de Espera" => 'align="center"',
"TE <= 10" => 'align="center"',
'10 < TE <= 20' => 'align="center"',
'20 < TE <= 30' => 'align="center"',
'30 < TE <= 60' => 'align="center"',
'60 < TE <= 120' => 'align="center"',
'120 < TE <= 180' => 'align="center"',
'180 < TE <= 300' => 'align="center"',
'300 < TE' => 'align="center"',
'Total' => 'align="center"'
);
$totalField = array(
'tipo' => 'align="center"',
'ate_10' => 'align="center"',
'ate_20' => 'align="center"',
'ate_30' => 'align="center"',
'ate_60' => 'align="center"',
'ate_120' => 'align="center"',
'ate_180' => 'align="center"',
'ate_300' => 'align="center"',
'ate_maior' => 'align="center"',
'total' => 'align="center"'
);
$linhaT = "";
foreach ($totalCabecalio as $key => $value) {
$linhaT .= sprintf("| %s | ", $value, $key);
}
$linhaT .= "
";
$dataRel[] = $linhaT;
foreach ($this->GetData()[1] as $row) {
$row['total'] = $row['ate_10'] + $row['ate_20'] + $row['ate_30'] + $row['ate_60'] + $row['ate_120'] + $row['ate_180'] + $row['ate_300'] + $row['ate_maior'];
$linha = "";
foreach ($totalField as $key => $value) {
if ($key == 'tipo') {
$linha .= sprintf("| %s | ", $value, $row['tipo']);
} else {
$linha .= sprintf("%s | ", $value, $row["$key"]);
}
}
$linha .= "
";
$dataRel[] = $linha;
}
$dataRel[] = '
';
$linha = '
';
$linha .= "| Legenda |
|---|
";
$linha .= ""
. "| NS | "
. "Nível de Serviço | "
. "
| IAB | "
. "Índice de Abandono |
|---|
"
. "| IA | "
. "Índice de Atendimento |
|---|
";
$linha .= '
';
$dataRel[] = $linha;
$this->___dataRel[] = $dataRel;
}
protected function ___PreparaHtml() {
}
protected function ___PreparaPdf() {
list($this->___dac, $this->___dataIni, $this->___dataFim, $this->___tipoRelatorio) = $_SESSION["SSstorageFiltros"];
$dadosCabecalio = array(
"$this->___dataIni" . ' - ' . "$this->___dataFim" => 'C',
'Fila' => 'C',
'Trans. E.' => 'C',
'Trans. S.' => 'C',
'Aband.' => 'C',
'Atend. Ramal' => 'C',
'Atend. PA' => 'C',
'Atend. 30' => 'C',
'Transf.' => 'C',
'Espera' => 'C',
'TME' => 'C',
'PA' => 'C',
'Abandono' => 'C',
'NS' => 'C',
'IAB' => 'C',
'IA' => 'C'
);
$dadosField = array(
'hora_ini' => 'C',
'oferecidas' => 'C',
'transbordada' => 'C',
'transbordando' => 'C',
'abandonadas' => 'C',
'atendidas_ramal' => 'C',
'atendidas_pa' => 'C',
'atendidas_30' => 'C',
'transferidas' => 'C',
'espera' => 'C',
'tme' => 'C',
'tma' => 'C',
'tmab' => 'C',
'inb' => 'C',
'iab' => 'C',
'ie' => 'C'
);
$somaReg = 0;
$somaFila = 0;
$somaTransbordada = 0;
$somaTransbordando = 0;
$somaAbandonadas = 0;
$somaAtendRamal = 0;
$somaAtendPA = 0;
$somaAtend30 = 0;
$somaTransferidas = 0;
$somaEspera = 0;
$somaOriginadasPA = 0;
$dados = $this->GetData()[0];
$x = 0;
foreach ($dados as $row) {
$somaReg ++;
$somaFila += $row['oferecidas'];
$somaTransbordada += $row['transbordada'];
$somaTransbordando += $row['transbordando'];
$somaAbandonadas += $row['abandonadas'];
$somaAtendRamal += $row['atendidas_ramal'];
$somaAtendPA += $row['atendidas_pa'];
$somaAtend30 += $row['atendidas_30'];
$somaTransferidas += $row['transferidas'];
$somaEspera += $row['espera'];
$somaOriginadasPA += $row['originadas_pa'];
$somaTempoEspera += $row['tempo_espera'];
$somaTempoAtendimento += $row['tempo_atendimento'];
$somaTempoAbandono += $row['tempo_abandono'];
if ($row['hora_ini']) {
$dados[$x]['hora_ini'] = $row['hora_ini'] . ' às ' . $row['hora_fim'];
}
$x++;
}
$somaTME = SecondToStrTime($somaEspera ? round($somaTempoEspera / $somaEspera,0) : 0);
$somaPA = SecondToStrTime($somaTempoAtendimento ? round($somaTempoAtendimento / $somaAtendPA,0) : 0);
$somaAbandono = SecondToStrTime($somaTempoAbandono ? round($somaTempoAbandono / $somaAbandonadas,0) : 0);
$mediaNS = $somaFila > 0 ? ($somaAtend30 / $somaFila) * 100.0 : 0;
$mediaIAB = $somaFila > 0 ? ($somaAbandonadas / $somaFila) * 100.0 : 0;
$mediaIA = $somaFila > 0 ? (($somaFila - ($somaAbandonadas + $somaEspera)) / $somaFila) * 100.0 : 0;
$widthHeader = array(25, 8, 12, 12, 10, 15, 12, 12, 12, 12, 13, 13, 13, 8, 8, 8);
$totaliza = array('Media', round($somaFila / $somaReg), round($somaTransbordada / $somaReg), round($somaTransbordando / $somaReg), round($somaAbandonadas / $somaReg), round($somaAtendRamal / $somaReg), round($somaAtendPA / $somaReg), round($somaAtend30 / $somaReg), round($somaTransferidas / $somaReg), round($somaEspera / $somaReg), $somaTME , $somaPA , $somaAbandono , round($mediaNS,2), round($mediaIAB,2), round($mediaIA,2));
$table = array($dadosCabecalio, $dadosField, $dados, $widthHeader, $totaliza, 0);
$totalizaGeral = array('Total', $somaFila, $somaTransbordada, $somaTransbordando, $somaAbandonadas, $somaAtendRamal, $somaAtendPA, $somaAtend30, $somaTransferidas, $somaEspera, '-', '-', '-', ' - ', ' - ', ' - ');
$table1 = array('', '', '', $widthHeader, $totalizaGeral, 0);
$totalCabecalio = array(
"Tempo de Espera" => 'C',
"TE <= 10" => 'C',
'10 < TE <= 20' => 'C',
'20 < TE <= 30' => 'C',
'30 < TE <= 60' => 'C',
'60 < TE <= 120' => 'C',
'120 < TE <= 180' => 'C',
'180 < TE <= 300' => 'C',
'300 < TE' => 'C',
'Total' => 'C'
);
$totalField = array(
'tipo' => 'C',
'ate_10' => 'C',
'ate_20' => 'C',
'ate_30' => 'C',
'ate_60' => 'C',
'ate_120' => 'C',
'ate_180' => 'C',
'ate_300' => 'C',
'ate_maior' => 'C',
'total' => 'C'
);
$x = 0;
$dadosTotal = $this->GetData()[1];
foreach ($dadosTotal as $row) {
$dadosTotal[$x]['total'] = $row['ate_10'] + $row['ate_20'] + $row['ate_30'] + $row['ate_60'] + $row['ate_120'] + $row['ate_180'] + $row['ate_300'] + $row['ate_maior'];
$x++;
}
$totalHeader = array(30, 17, 17, 18, 17, 20, 20, 20, 17, 17);
$table2 = array($totalCabecalio, $totalField, $dadosTotal, $totalHeader, 0, 1);
$legendaCabecalio = array(
"NS" => 'C',
"IAB" => 'C',
'IA' => 'C'
);
$legendaField = array(
1 => 'C',
2 => 'C',
3 => 'C'
);
$legDadosField = array(array(
1 => 'Nível de Serviço',
2 => 'Índice de Abandono',
3 => 'Índice de Atendimento')
);
$legendaHeader = array(64,64,65);
$table3 = array($legendaCabecalio, $legendaField, $legDadosField, $legendaHeader, 0, 1);
$this->___dataRel = array($table, $table1, $table2, $table3);
}
protected function ___GetDia($codSel) {
$diaSemana = array(1 => 'Domingo', 2 => 'Segunda-feira', 3 => 'Terça-feira', 4 => 'Quarta-feira', 5 => 'Quinta-feira', 6 => 'Sexta-feira', 7 => 'Sábado');
$diaSet = "";
return $diaSet;
}
public function ExecutaRelatorio() {
global $jsStartup, $jsJQuery, $smarty;
try {
/*
* Formata as linha da função date
*/
//setlocale(LC_ALL, "pt_BR", "pt_BR.iso-8859-1", "pt_BR.utf-8", "portuguese");
/*
* Use esta função para validar dados do formulário.
*/
$this->___ValidaForm();
/*
* Recupera os dados do banco.
*/
$this->___ConteudoRelatorio();
/*
* Imprime relatório de acordo com a media passada.
*/
$conteudoRelatorio = $this->___ImprimeRelatorio();
} catch (Exception $exc) {
$this->SetMsg($exc->getMessage());
$jsStartup[] = sprintf("alert('%s');", $this->GetMsg());
$this->___GravaLog();
}
/*
* Inclua os scripts necessários aqui.
*/
$jsJQuery[] = "\$('#dataIni').keypress(function(){formataDataHora(this);}) ";
$jsJQuery[] = "\$('#dataFim').keypress(function(){formataDataHora(this);}) ";
$smarty->assign('filtros', $this->___FiltrosRelatorio());
$smarty->assign('conteudo', $conteudoRelatorio);
$smarty->assign('msg', $this->GetMsg());
GetTemplate($smarty, 'relatoriosGrid.tpl');
}
}
$relMetricasDiaSemana = new RelMetricasDiaSemana($idProg, $dbcon, 1);
$relMetricasDiaSemana->ExecutaRelatorio();
?>