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61 lines
3.2 KiB
61 lines
3.2 KiB
2 years ago
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<?php
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/*
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* To change this template, choose Tools | Templates
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* and open the template in the editor.
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*/
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function GetQryStatusChamadas($useAgt = true) {
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$matricula = $_SESSION["SSmatriculaUser"];
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$dac = $_SESSION[AGT_DAC_CONECT];
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$query = "SELECT fila
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,ABANDONADAS
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,ATENDIDAS_PA
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,ESPERA
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,round( CASE WHEN(ESPERA = 0)THEN 0 ELSE (TEMPO_ESPERA / ESPERA) END ) * INTERVAL '1 SECOND' AS TME
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,round( CASE WHEN(ATENDIDAS_PA = 0)THEN 0 ELSE (TEMPO_ATENDIMENTO / ATENDIDAS_PA)END) * INTERVAL '1 SECOND' AS TMA
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,TEMPO_ESPERA
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,TEMPO_ATENDIMENTO
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,TEMPO_ABANDONO
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FROM (
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SELECT fila
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,SUM (CASE WHEN EVENTO = 'ABANDON' THEN 1 ELSE 0 END) AS ABANDONADAS
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,SUM (CASE WHEN EVENTO IN ('CONNECT') THEN 1 ELSE 0 END) AS ATENDIDAS_PA
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,SUM (CASE WHEN EVENTO IN ('CONNECT') AND to_number(param1,'999999999') > '3' THEN 1 ELSE 0 END) AS ESPERA
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,SUM (CASE WHEN EVENTO IN ('CONNECT') AND to_number(param1,'999999999') > '1' THEN to_number(param1,'999999999') ELSE 0 END) AS TEMPO_ESPERA
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,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER') AND to_number(param2,'999999999') > '1' THEN to_number(param2,'999999999') ELSE 0 END) AS TEMPO_ATENDIMENTO
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,SUM (CASE WHEN( (EVENTO = 'ABANDON') AND (to_number(param2,'999999999') > '1') ) THEN to_number(param3,'999999999') ELSE 0 END) AS TEMPO_ABANDONO
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FROM (
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SELECT
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a.calldate,b.fila,b.evento,b.param1,b.param2,b.param3,b.param4
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FROM ast_bilhetes a
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INNER JOIN ast_eventos_dacs b on b.uid2 = a.uniqueid
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WHERE b.evento in ('ABANDON','COMPLETEAGENT','COMPLETECALLER','CONNECT','ENTERQUEUE')
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AND a.lastapp <> 'Transferred Call'
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AND a.data_bilhete = cast(now() as date) ";
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if ($useAgt)
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$query .= " AND substring(b.agente, 7,4) = '$matricula' ";
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$query .= " AND b.fila = (select nome from pbx_dacs where id = $dac)
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) AS DADOS
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GROUP BY FILA
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) AS DADOS
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";
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return $query;
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}
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function GetQryInfoGeral() {
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$dac = $_SESSION[AGT_DAC_CONECT_DESC];
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return "select abandonadas, espera from pbx_supervisor_dacs where upper(trim(dac)) = upper(trim('$dac')) ";
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//atendidas, abandonadas, espera, (tempo_espera * (interval '1 second')) as tempo_espera, cast(percentual_nivel_servico as varchar) || '%' as tempo_nivel_servico
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}
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function GetQryInfoChamadasCorrente() {
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$matricula = $_SESSION["SSmatriculaUser"];
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//$dac = $_SESSION[AGT_DAC_CONECT_DESC];
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return "select ramal, matricula, nome, (LOCALTIMESTAMP(0) - tempo_login) as tempo_login, modo_atendimento, origem_destino, status, (LOCALTIMESTAMP(0) - duracao) as duracao,
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uniqueid, protocolo from pbx_supervisor_agentes
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where matricula = '$matricula' ";
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}
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?>
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