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<?php
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/***************************************************************************
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*
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* Metricas Mensal Servi<EFBFBD>o
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* Autor
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* Lucas Awade
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*
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* *************************************************************************
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Defini<EFBFBD><EFBFBD>es do Projeto
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Nome: RelMetricasMensalServ
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Data in<EFBFBD>cio: 23/08/2018
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Equipe: Amarildo Pereira
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Descri<EFBFBD><EFBFBD>o:
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Este relat<EFBFBD>rio tem a finalidade de agregar valores e gerar resultados
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em outros afins, com isso s<EFBFBD>o utilizadas formulas para a constru<EFBFBD><EFBFBD>o dos
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mesmos.
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Formulas:
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-> <EFBFBD>ndice N<EFBFBD>vel de servi<EFBFBD>o [INS]:
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<EFBFBD> calculado pela rela<EFBFBD><EFBFBD>o entre chamadas atendidas at<EFBFBD> 30s pela soma
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total das chamadas atendidas no pa + o total de abandonadas.
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atendidas_30 / (atendidas-pa + abandonadas) * 100.0;
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$atendida30Total = $atendidas30;
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$atdPaAbd = $atendidas + $abandonadas;
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$ins = $atdPaAbd > 0 ? ($atendida30Total / $atdPaAbd) * 100.0 : 0;
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$ins = round($ins, 2); //NS
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-> Indice de abandono [IAB]:
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<EFBFBD> o simples percentual de chamadas abandonadas em relacao as ofereciadas.
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$iab = $oferTotal > 0 ? ($abdTotal / $oferTotal) * 100.0 : 0;
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$iab = round($iab, 2);
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-> Indice de Atendimento [IA]:
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<EFBFBD> o percentual de chamadas que foram atendidas ser ficar em espera em
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reala<EFBFBD><EFBFBD>o ao total de chamdas oferecidas na fila.
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$abdEspera = $abdTotal + $espera;
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$ia = !$oferTotal ? 0 : (($oferTotal - $abdEspera) * 100.0) / $oferTotal;
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$ia = round($ia, 2);
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* *************************************************************************
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* Copyright (c) 2018, Simples IP
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* *************************************************************************/
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include_once 'util/relatoriosBase.php';
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class RelMetricasMensalServ extends Relatorios {
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private $___servico;
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private $___ano;
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private $___mes;
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public function __construct($idProg, $dbcon, $incDac) {
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parent::__construct($idProg, $dbcon, $incDac);
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$this->___dac = isset($_POST['listaDacs']) ? $_POST['listaDacs'] : 0;
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$this->___servico = isset($_POST["listaServico"]) ? $_POST["listaServico"] : 0;
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$this->___mes = isset($_POST['listaMes']) ? $_POST['listaMes'] : date('m');
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$this->___ano = isset($_POST['listaAno']) ? $_POST['listaAno'] : date('Y');
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}
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public function ___ValidaForm() {
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if (!IsPostBack())
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return;
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if ($this->GetIncDac() && !StrToIntDef($this->___dac)) {
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GeraExcept('Informe uma Fila!');
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}
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}
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function ___FiltrosRelatorio() {
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global $dbcon;
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if ($this->___media != MEDIA_PRINT_GRID) {
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/*
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* Recupera os filtros da sess<EFBFBD>o do usu<EFBFBD>rio.
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*/
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list($this->___dac, $this->___ano, $this->___mes, $this->___tipoRelatorio) = $_SESSION["SSstorageFiltros"];
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if ($this->___media == MEDIA_PRINT_HTML) {
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$fila = $this->GetIncDac() ? 'Fila: ' . GetDacDesc($this->GetDbCon(), $this->GetIdProg() . ' ') : '';
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return sprintf("%sData Inicial: %s Data Final: %s Tipo: %s", $fila, $this->___ano, $this->___mes, ($this->___tipoRelatorio ? 'Anal<EFBFBD>tico' : 'Sint<EFBFBD>tico'));
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}
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$fltCsv = array();
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if ($this->GetIncDac()) {
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$fltCsv[] = 'Fila:' . GetDacDesc($this->GetDbCon(), $this->___dac);
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}
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// $fltCsv[] = "Ano:" . $this->___ano;
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//$fltCsv[] = "M<EFBFBD>s:" . $this->___mes;
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$fltCsv[] = "Data Emissao:" . date('d/m/Y H:i:s');
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$fltCsv[] = "Emitido Por:" . GetLogin();
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return $fltCsv;
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}
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if ($this->GetIncDac()) {
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$dacs = GetDac($this->GetDbCon(), $this->___dac, "", 0, 1, 0, 0, 1);
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}
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$lkPrint = "";
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if ($this->___dataCount) {
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$prt = '<a href="index.php?idProg=%s&media=%s&tipoRelatorio=%s"><img src="imgSite/%s" alt="Clique aqui para imprimir!" width="24" height="24" border="0"></a>';
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$prtHtml = "<a href=\"javaScript:NovaJanela('index.php?idProg=%s&media=%s&tipoRelatorio=%s', '%s', '720', '700', 'scrollbars=YES');\"><img src=\"imgSite/%s\" alt=\"Clique aqui para imprimir!\" width=\"24\" height=\"24\" border=\"0\"></a>";
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$lkPrint .= sprintf($prtHtml, $this->GetidProg(), MEDIA_PRINT_HTML, $this->___tipoRelatorio, substr(LimpaString(GetDispProgSel($this->GetIdProg())), 0, 20), 'print.gif');
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$lkPrint .= sprintf($prt, $this->GetidProg(), MEDIA_PRINT_EXCEL, $this->___tipoRelatorio, 'prt-xls.png');
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$lkPrint .= sprintf($prt, $this->GetidProg(), MEDIA_PRINT_PDF, $this->___tipoRelatorio, 'prt-pdf.png');
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$lkPrint .= sprintf($prt, $this->GetidProg(), MEDIA_PRINT_CSV, $this->___tipoRelatorio, 'prt-csv.png');
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}
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$tipoRel = !$this->___tipoRelatorio ? '' : 'checked="checked"';
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/*
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* Personalise esta fun<EFBFBD><EFBFBD>o se necessitar de outras opera<EFBFBD><EFBFBD>es de filtro.
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*/
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$filtro = '<table border="0" cellspacing="1" cellpadding="1">';
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/*
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* Rotulos.
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*/
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$filtro .= '<tr>';
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$this->GetIncDac() ? $filtro .= '<td>Fila</td>' : '';
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$filtro .= '<td>Servi<EFBFBD>o</td>';
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$filtro .= '<td>M<EFBFBD>s</td>';
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$filtro .= '<td>Ano</td>';
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$filtro .= '<td align="center" valign="middle"> </td>';
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$filtro .= '</tr>';
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/*
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* Valores.
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*/
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$filtro .= '<tr>';
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$this->GetIncDac() ? $filtro .= sprintf('<td>%s</td>', $dacs) : '';
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$filtro .= sprintf('<td>%s</td>', GetIdentRota($dbcon, $this->___servico));
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$filtro .= sprintf('<td>%s</td>', GetMes($this->___mes, '', 1));
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$filtro .= sprintf('<td>%s</td>', GetAno($this->___ano, 1));
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$filtro .= '<td><input type="submit" name="btConsulta" id="btConsulta" value="Consultar"></td>';
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$filtro .= '<td>%s</td>';
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$filtro .= '</tr>';
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$filtro .= '</table>';
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/*
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* Guarda os filtros passados para recuperar na emiss<EFBFBD>o dos relat<EFBFBD>rios para impress<EFBFBD>o.
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*/
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$_SESSION["SSstorageFiltros"] = array($this->___dac, $this->___ano, $this->___mes, $this->___tipoRelatorio);
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return sprintf($filtro, $lkPrint);
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}
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protected function ___GetDadosDb() {
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$iniMes = $this->___ano . '-' . $this->___mes . '-01';
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$fimMes = $this->___ano . '-' . $this->___mes . '-' . GetLastDayofMonth($this->___ano, $this->___mes);
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$dac = GetDacDesc($this->GetDbCon(), $this->___dac);
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$servico = $this->___servico;
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$query = "SELECT
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DIA ,OFERECIDAS,ATENDIDAS_URA,TRANSBORDANDO,TRANSBORDADA,ABANDONADAS,ATENDIDAS_FILA,
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ATENDIDAS_PA,ATENDIDAS_30,TRANSFERIDAS,ESPERA
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,round( CASE WHEN(ESPERA = 0)THEN 0 ELSE (TEMPO_ESPERA / ESPERA) END ) * INTERVAL '1 SECOND' AS TME
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,round( CASE WHEN(ATENDIDAS_PA = 0)THEN 0 ELSE (TEMPO_ATENDIMENTO / ATENDIDAS_PA)END) * INTERVAL '1 SECOND' AS TMA
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,round(CASE WHEN(ABANDONADAS = 0)THEN 0 ELSE (TEMPO_ABANDONO / ABANDONADAS) END) * INTERVAL '1 SECOND' AS TMAB
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,(CASE WHEN((ATENDIDAS_PA::FLOAT + ABANDONADAS::FLOAT) = 0)THEN 0 ELSE ATENDIDAS_30::FLOAT / (ATENDIDAS_PA::FLOAT + ABANDONADAS::FLOAT) END * 100)::numeric(5,2) as INB
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,(CASE WHEN(OFERECIDAS::FLOAT = 0)THEN 0 ELSE (ABANDONADAS::FLOAT / OFERECIDAS::FLOAT) END * 100)::numeric(5,2) as IAB
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,(CASE WHEN(OFERECIDAS::FLOAT = 0)THEN 0 ELSE (OFERECIDAS::FLOAT - (ABANDONADAS::FLOAT + ESPERA)) END / (OFERECIDAS::FLOAT / 100.0))::numeric(5,2) as IE
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,0 AS OCUPADAS
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,0 AS RECEBIDAS_PESSOALMENTE
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,0 AS ATENDIMENTO_URA
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,0 AS ICO
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,TEMPO_ESPERA
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,TEMPO_ATENDIMENTO
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,TEMPO_ABANDONO
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,SERV_ID
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FROM (
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select c.serv_id
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,extract(day from a.data_bilhete) as dia
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,SUM (CASE WHEN EVENTO = 'ENTERQUEUE' THEN 1 ELSE 0 END) AS OFERECIDAS
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,0 AS ATENDIDAS_URA
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,SUM (CASE WHEN EVENTO = 'ABANDON' THEN 1 ELSE 0 END) AS ABANDONADAS
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,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER','TRANSFER') AND SUBSTRING(AGENTE,1,5) <> 'Agent' THEN 1 ELSE 0 END) AS ATENDIDAS_FILA
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,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER','TRANSFER') AND SUBSTRING(AGENTE,1,5) = 'Agent' THEN 1 ELSE 0 END) AS ATENDIDAS_PA
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,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER','TRANSFER') AND strtoint(param1) <= '30' THEN 1 ELSE 0 END) AS ATENDIDAS_30
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,SUM (CASE WHEN (EVENTO = 'TRANSFER') THEN 1 ELSE 0 END) AS TRANSFERIDAS
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,SUM (CASE WHEN EVENTO IN ('CONNECT') AND strtoint(param1) > '3' THEN 1 ELSE 0 END) AS ESPERA
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,SUM (CASE WHEN EVENTO IN ('CONNECT') AND strtoint(param1) > '3' THEN strtoint(param1) ELSE 0 END) AS TEMPO_ESPERA
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,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER') THEN strtoint(param2) ELSE 0 END) AS TEMPO_ATENDIMENTO
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,SUM (CASE WHEN EVENTO = 'ABANDON' THEN strtoint(param3) ELSE 0 END) AS TEMPO_ABANDONO
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,SUM (CASE WHEN EVENTO IN ('TRANSBORDANDO') THEN 1 ELSE 0 END) AS TRANSBORDANDO
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,SUM (case when EVENTO = 'TRANSBORDADO' THEN 1 else 0 end) AS TRANSBORDADA
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from pbx_bilhetes a, pbx_eventos_dacs b, pbx_servicos_registra c
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where b.uid2 = a.uniqueid
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and c.uniqueid = a.uniqueid
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AND b.evento in ('ABANDON','COMPLETEAGENT','COMPLETECALLER', 'CONNECT','ENTERQUEUE','TRANSFER', 'TRANSBORDANDO', 'TRANSBORDADO')
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AND a.data_bilhete >= '$iniMes'
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AND a.data_bilhete <= '$fimMes'
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AND a.lastapp <> 'Transferred Call'
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AND b.fila = '$dac'\n";
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if ($servico) {
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$query .= sprintf(" and c.serv_id = %s\n", QuotedStr($servico));
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}
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$query .= " group by c.serv_id, a.data_bilhete order by c.serv_id, a.data_bilhete) as dados";
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/* * *****************************************************************
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*
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* QUERY DE TOTALIZA<EFBFBD><EFBFBD>O
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*
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* ***************************************************************** */
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$totalQuery = "SELECT 'Chamadas Abandonadas' as tipo
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,SUM (CASE WHEN( (strtoint(param3) <= 10)) THEN 1 ELSE 0 END) as ATE_10
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,SUM (CASE WHEN( (strtoint(param3) > 10) AND (strtoint(param3) <= 20) ) THEN 1 ELSE 0 END) as ATE_20
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,SUM (CASE WHEN( (strtoint(param3) > 20) AND (strtoint(param3) <= 30) ) THEN 1 ELSE 0 END) as ATE_30
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,SUM (CASE WHEN( (strtoint(param3) > 30) AND (strtoint(param3) <= 60) ) THEN 1 ELSE 0 END) as ATE_60
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,SUM (CASE WHEN( (strtoint(param3) > 60) AND (strtoint(param3) <= 120) ) THEN 1 ELSE 0 END) as ATE_120
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,SUM (CASE WHEN( (strtoint(param3) > 120) AND (strtoint(param3) <= 180) ) THEN 1 ELSE 0 END) as ATE_180
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,SUM (CASE WHEN( (strtoint(param3) > 180) AND (strtoint(param3) <= 300) ) THEN 1 ELSE 0 END) as ATE_300
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,SUM (CASE WHEN( (strtoint(param3) > 300) ) THEN 1 ELSE 0 END) as ATE_MAIOR
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FROM (
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SELECT to_char(a.calldate,'YYYY-MM-DD') AS DATA
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,a.calldate,b.fila,b.evento,b.param1,b.param2,b.param3,b.param4
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FROM pbx_eventos_dacs b, pbx_bilhetes a, pbx_servicos_registra c
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where a.uniqueid = b.uid2
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and a.lastapp <> 'Transferred Call'
|
|
|
|
|
|
and c.uniqueid = a.uniqueid
|
|
|
|
|
|
and b.evento = 'ABANDON'
|
|
|
|
|
|
and a.data_bilhete >= '$iniMes'
|
|
|
|
|
|
and a.data_bilhete <= '$fimMes'
|
|
|
|
|
|
and b.fila = '$dac'\n";
|
|
|
|
|
|
if ($servico) {
|
|
|
|
|
|
$totalQuery .= sprintf(" and c.serv_id = %s", QuotedStr($servico));
|
|
|
|
|
|
}
|
|
|
|
|
|
$totalQuery .= " ) AS DADOS
|
|
|
|
|
|
UNION ALL
|
|
|
|
|
|
SELECT 'Chamadas Atendidas' as tipo
|
|
|
|
|
|
,SUM (CASE WHEN( (strtoint(param1) <= 10)) THEN 1 ELSE 0 END) as ATE_10
|
|
|
|
|
|
,SUM (CASE WHEN( (strtoint(param1) > 10) AND (strtoint(param1) <= 20) ) THEN 1 ELSE 0 END) as ATE_20
|
|
|
|
|
|
,SUM (CASE WHEN( (strtoint(param1) > 20) AND (strtoint(param1) <= 30) ) THEN 1 ELSE 0 END) as ATE_30
|
|
|
|
|
|
,SUM (CASE WHEN( (strtoint(param1) > 30) AND (strtoint(param1) <= 60) ) THEN 1 ELSE 0 END) as ATE_60
|
|
|
|
|
|
,SUM (CASE WHEN( (strtoint(param1) > 60) AND (strtoint(param1) <= 120) ) THEN 1 ELSE 0 END) as ATE_120
|
|
|
|
|
|
,SUM (CASE WHEN( (strtoint(param1) > 120) AND (strtoint(param1) <= 180) ) THEN 1 ELSE 0 END) as ATE_180
|
|
|
|
|
|
,SUM (CASE WHEN( (strtoint(param1) > 180) AND (strtoint(param1) <= 300) ) THEN 1 ELSE 0 END) as ATE_300
|
|
|
|
|
|
,SUM (CASE WHEN( (strtoint(param1) > 300) ) THEN 1 ELSE 0 END) as ATE_MAIOR
|
|
|
|
|
|
FROM (
|
|
|
|
|
|
SELECT to_char(a.calldate,'YYYY-MM-DD') AS DATA, a.calldate,b.fila,
|
|
|
|
|
|
b.evento,b.param1,b.param2,b.param3,b.param4
|
|
|
|
|
|
FROM pbx_eventos_dacs b, pbx_bilhetes a, pbx_servicos_registra c
|
|
|
|
|
|
WHERE a.uniqueid = b.uid2
|
|
|
|
|
|
and c.uniqueid = a.uniqueid
|
|
|
|
|
|
and a.lastapp <> 'Transferred Call'
|
|
|
|
|
|
AND b.evento IN ('COMPLETEAGENT','COMPLETECALLER','TRANSFER')
|
|
|
|
|
|
AND a.data_bilhete >= '$iniMes'
|
|
|
|
|
|
AND a.data_bilhete <= '$fimMes'
|
|
|
|
|
|
AND b.fila = '$dac'\n";
|
|
|
|
|
|
if ($servico) {
|
|
|
|
|
|
$totalQuery .= sprintf("and c.serv_id = %s", QuotedStr($servico));
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
$totalQuery .= " ) AS DADOS
|
|
|
|
|
|
|
|
|
|
|
|
UNION ALL
|
|
|
|
|
|
SELECT 'Chamadas em espera' as tipo
|
|
|
|
|
|
,SUM (CASE WHEN( (strtoint(param1) <= 10)) THEN 1 ELSE 0 END) as ATE_10
|
|
|
|
|
|
,SUM (CASE WHEN( (strtoint(param1) > 10) AND (strtoint(param1) <= 20) ) THEN 1 ELSE 0 END) as ATE_20
|
|
|
|
|
|
,SUM (CASE WHEN( (strtoint(param1) > 20) AND (strtoint(param1) <= 30) ) THEN 1 ELSE 0 END) as ATE_30
|
|
|
|
|
|
,SUM (CASE WHEN( (strtoint(param1) > 30) AND (strtoint(param1) <= 60) ) THEN 1 ELSE 0 END) as ATE_60
|
|
|
|
|
|
,SUM (CASE WHEN( (strtoint(param1) > 60) AND (strtoint(param1) <= 120) ) THEN 1 ELSE 0 END) as ATE_120
|
|
|
|
|
|
,SUM (CASE WHEN( (strtoint(param1) > 120) AND (strtoint(param1) <= 180) ) THEN 1 ELSE 0 END) as ATE_180
|
|
|
|
|
|
,SUM (CASE WHEN( (strtoint(param1) > 180) AND (strtoint(param1) <= 300) ) THEN 1 ELSE 0 END) as ATE_300
|
|
|
|
|
|
,SUM (CASE WHEN( (strtoint(param1) > 300) ) THEN 1 ELSE 0 END) as ATE_MAIOR
|
|
|
|
|
|
|
|
|
|
|
|
FROM (
|
|
|
|
|
|
SELECT to_char(a.calldate,'YYYY-MM-DD') AS DATA, a.calldate,b.fila,
|
|
|
|
|
|
b.evento,b.param1,b.param2,b.param3,b.param4
|
|
|
|
|
|
FROM pbx_eventos_dacs b, pbx_bilhetes a, pbx_servicos_registra c
|
|
|
|
|
|
WHERE a.uniqueid = b.uid2
|
|
|
|
|
|
and c.uniqueid = a.uniqueid
|
|
|
|
|
|
and a.lastapp <> 'Transferred Call'
|
|
|
|
|
|
and b.evento = 'CONNECT'
|
|
|
|
|
|
AND strtoint(param1) > 3
|
|
|
|
|
|
AND a.data_bilhete >= '$iniMes'
|
|
|
|
|
|
AND a.data_bilhete <= '$fimMes'
|
|
|
|
|
|
AND b.fila = '$dac'\n";
|
|
|
|
|
|
if ($servico) {
|
|
|
|
|
|
$totalQuery .= sprintf(" and c.serv_id = %s", QuotedStr($servico));
|
|
|
|
|
|
}
|
|
|
|
|
|
$totalQuery .= " ) AS DADOS ORDER BY 1 ";
|
|
|
|
|
|
|
|
|
|
|
|
$result = $this->___GetQuery($query);
|
|
|
|
|
|
$row = pg_fetch_all($result);
|
|
|
|
|
|
$this->SetData($row ? $row : array());
|
|
|
|
|
|
|
|
|
|
|
|
$totalResult = $this->___GetQuery($totalQuery);
|
|
|
|
|
|
$totalRow = pg_fetch_all($totalResult);
|
|
|
|
|
|
$this->SetData($totalRow ? $totalRow : array());
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
protected function ___PreparaCsv() {
|
|
|
|
|
|
$dataRel = array();
|
|
|
|
|
|
$filtro = $this->___FiltrosRelatorio();
|
|
|
|
|
|
$dataRel[] = GenerateCsvFromArray($filtro);
|
|
|
|
|
|
|
|
|
|
|
|
$dadosCabecalio = array(
|
|
|
|
|
|
"Servico", "Dia",
|
|
|
|
|
|
'Fila', 'Transbordo Entrada', 'Transbordo Saida', 'Abandonadas', 'Atendidas Ramal', 'Atendidas PA',
|
|
|
|
|
|
'Atendidas Ate 30', 'Transferidas', 'Espera', 'TME', 'PA', 'Abandono', 'NS', 'IAB', 'IA'
|
|
|
|
|
|
);
|
|
|
|
|
|
|
|
|
|
|
|
$dadosField = array(
|
|
|
|
|
|
'serv_id', 'dia', 'oferecidas', 'transbordada', 'transbordando', 'abandonadas', 'atendidas_fila',
|
|
|
|
|
|
'atendidas_pa', 'atendidas_30', 'transferidas', 'espera', 'tme', 'tma', 'tmab', 'inb', 'iab', 'ie'
|
|
|
|
|
|
);
|
|
|
|
|
|
|
|
|
|
|
|
$dataRel[] = GenerateCsvFromArray($dadosCabecalio);
|
|
|
|
|
|
|
|
|
|
|
|
$somaReg = 0;
|
|
|
|
|
|
$somaFila = 0;
|
|
|
|
|
|
$somaTransbordada = 0;
|
|
|
|
|
|
$somaTransbordando = 0;
|
|
|
|
|
|
$somaAbandonadas = 0;
|
|
|
|
|
|
$somaAtendRamal = 0;
|
|
|
|
|
|
$somaAtendPA = 0;
|
|
|
|
|
|
$somaAtend30 = 0;
|
|
|
|
|
|
$somaTransferidas = 0;
|
|
|
|
|
|
$somaEspera = 0;
|
|
|
|
|
|
$somaOriginadasPA = 0;
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
foreach ($this->GetData()[0] as $row) {
|
|
|
|
|
|
|
|
|
|
|
|
$somaReg ++;
|
|
|
|
|
|
$somaFila += $row['oferecidas'];
|
|
|
|
|
|
$somaTransbordada += $row['transbordada'];
|
|
|
|
|
|
$somaTransbordando += $row['transbordando'];
|
|
|
|
|
|
$somaAbandonadas += $row['abandonadas'];
|
|
|
|
|
|
$somaAtendRamal += $row['atendidas_fila'];
|
|
|
|
|
|
$somaAtendPA += $row['atendidas_pa'];
|
|
|
|
|
|
$somaAtend30 += $row['atendidas_30'];
|
|
|
|
|
|
$somaTransferidas += $row['transferidas'];
|
|
|
|
|
|
$somaEspera += $row['espera'];
|
|
|
|
|
|
$somaOriginadasPA += $row['originadas_pa'];
|
|
|
|
|
|
|
|
|
|
|
|
$somaTempoEspera += $row['tempo_espera'];
|
|
|
|
|
|
$somaTempoAtendimento += $row['tempo_atendimento'];
|
|
|
|
|
|
$somaTempoAbandono += $row['tempo_abandono'];
|
|
|
|
|
|
|
|
|
|
|
|
// Formata linha de dados.
|
|
|
|
|
|
$linha = array();
|
|
|
|
|
|
foreach ($dadosField as $value) {
|
|
|
|
|
|
$linha[] = $row["$value"];
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
$dataRel[] = GenerateCsvFromArray($linha);
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
$somaTME = SecondToStrTime($somaEspera ? round($somaTempoEspera / $somaEspera, 0) : 0);
|
|
|
|
|
|
$somaPA = SecondToStrTime($somaTempoAtendimento ? round($somaTempoAtendimento / $somaAtendPA, 0) : 0);
|
|
|
|
|
|
$somaAbandono = SecondToStrTime($somaTempoAbandono ? round($somaTempoAbandono / $somaAbandonadas, 0) : 0);
|
|
|
|
|
|
$mediaNS = $somaFila > 0 ? ($somaAtend30 / $somaFila) * 100.0 : 0;
|
|
|
|
|
|
$mediaIAB = $somaFila > 0 ? ($somaAbandonadas / $somaFila) * 100.0 : 0;
|
|
|
|
|
|
$mediaIA = $somaFila > 0 ? (($somaFila - ($somaAbandonadas + $somaEspera)) / $somaFila) * 100.0 : 0;
|
|
|
|
|
|
|
|
|
|
|
|
$dataRel[] = GenerateCsvFromArray(array('Media', '-', round($somaFila / $somaReg), round($somaTransbordada / $somaReg), round($somaTransbordando / $somaReg), round($somaAbandonadas / $somaReg), round($somaAtendRamal / $somaReg), round($somaAtendPA / $somaReg), round($somaAtend30 / $somaReg), round($somaTransferidas / $somaReg), round($somaEspera / $somaReg), $somaTME, $somaPA, $somaAbandono, round($mediaNS, 2), round($mediaIAB, 2), round($mediaIA, 2)));
|
|
|
|
|
|
$dataRel[] = GenerateCsvFromArray(array('Total', '-', $somaFila, $somaTransbordada, $somaTransbordando, $somaAbandonadas, $somaAtendRamal, $somaAtendPA, $somaAtend30, $somaTransferidas, $somaEspera, ' - ', ' - ', ' - ', ' - ', ' - ', ' - '));
|
|
|
|
|
|
$dataRel[] = GenerateCsvFromArray(array(''));
|
|
|
|
|
|
|
|
|
|
|
|
$totalCabecalio = array(
|
|
|
|
|
|
"Tempo de Espera",
|
|
|
|
|
|
"TE <= 10",
|
|
|
|
|
|
'10 < TE <= 20',
|
|
|
|
|
|
'20 < TE <= 30',
|
|
|
|
|
|
'30 < TE <= 60',
|
|
|
|
|
|
'60 < TE <= 120',
|
|
|
|
|
|
'120 < TE <= 180',
|
|
|
|
|
|
'180 < TE <= 300',
|
|
|
|
|
|
'300 < TE',
|
|
|
|
|
|
'Total'
|
|
|
|
|
|
);
|
|
|
|
|
|
$totalField = array(
|
|
|
|
|
|
'tipo',
|
|
|
|
|
|
'ate_10',
|
|
|
|
|
|
'ate_20',
|
|
|
|
|
|
'ate_30',
|
|
|
|
|
|
'ate_60',
|
|
|
|
|
|
'ate_120',
|
|
|
|
|
|
'ate_180',
|
|
|
|
|
|
'ate_300',
|
|
|
|
|
|
'ate_maior',
|
|
|
|
|
|
'total'
|
|
|
|
|
|
);
|
|
|
|
|
|
|
|
|
|
|
|
$dataRel[] = GenerateCsvFromArray($totalCabecalio);
|
|
|
|
|
|
|
|
|
|
|
|
foreach ($this->GetData()[1] as $row) {
|
|
|
|
|
|
$row['total'] = $row['ate_10'] + $row['ate_20'] + $row['ate_30'] + $row['ate_60'] + $row['ate_120'] + $row['ate_180'] + $row['ate_300'] + $row['ate_maior'];
|
|
|
|
|
|
// Formata linha de dados.
|
|
|
|
|
|
$linha = array();
|
|
|
|
|
|
foreach ($totalField as $value) {
|
|
|
|
|
|
$linha[] = $row["$value"];
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
$dataRel[] = GenerateCsvFromArray($linha);
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
$dataRel[] = GenerateCsvFromArray(array(''));
|
|
|
|
|
|
$dataRel[] = GenerateCsvFromArray(array('NS', 'IAB', 'IA'));
|
|
|
|
|
|
$dataRel[] = GenerateCsvFromArray(array('Nivel de Servico', 'Indice de Abandono', 'Indice de Atendimento'));
|
|
|
|
|
|
$this->___dataRel[] = $dataRel;
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
protected function ___PreparaExcel() {
|
|
|
|
|
|
$dataRel = array();
|
|
|
|
|
|
$filtro = $this->___FiltrosRelatorio();
|
|
|
|
|
|
|
|
|
|
|
|
/*
|
|
|
|
|
|
* Inicia o relat<EFBFBD>rio.
|
|
|
|
|
|
*/
|
|
|
|
|
|
|
|
|
|
|
|
/*
|
|
|
|
|
|
* Cria os filtros
|
|
|
|
|
|
*/
|
|
|
|
|
|
$linha = array('LABEL');
|
|
|
|
|
|
foreach ($filtro as $values) {
|
|
|
|
|
|
list($label, $value) = explode(":", $values);
|
|
|
|
|
|
$linha[] = $label;
|
|
|
|
|
|
}
|
|
|
|
|
|
$dataRel[] = $linha;
|
|
|
|
|
|
|
|
|
|
|
|
$linha = array('DADOS');
|
|
|
|
|
|
foreach ($filtro as $values) {
|
|
|
|
|
|
list($label, $value) = explode(":", $values);
|
|
|
|
|
|
$linha[] = $value;
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
$dataRel[] = $linha;
|
|
|
|
|
|
|
|
|
|
|
|
$dadosCabecalio = array(
|
|
|
|
|
|
"Servico", "Dia",
|
|
|
|
|
|
'Fila', 'Transbordo Entrada', 'Transbordo Saida', 'Abandonadas', 'Atendidas Ramal', 'Atendidas PA',
|
|
|
|
|
|
'Atendidas Ate 30', 'Transferidas', 'Espera', 'TME', 'PA', 'Abandono', 'NS', 'IAB', 'IA'
|
|
|
|
|
|
);
|
|
|
|
|
|
$dadosField = array(
|
|
|
|
|
|
'serv_id', 'dia', 'oferecidas', 'transbordada', 'transbordando', 'abandonadas', 'atendidas_fila',
|
|
|
|
|
|
'atendidas_pa', 'atendidas_30', 'transferidas', 'espera', 'tme', 'tma', 'tmab', 'inb', 'iab', 'ie'
|
|
|
|
|
|
);
|
|
|
|
|
|
|
|
|
|
|
|
$linha = array('LABEL');
|
|
|
|
|
|
foreach ($dadosCabecalio as $value) {
|
|
|
|
|
|
$linha[] = $value;
|
|
|
|
|
|
}
|
|
|
|
|
|
$dataRel[] = $linha;
|
|
|
|
|
|
|
|
|
|
|
|
$somaReg = 0;
|
|
|
|
|
|
$somaFila = 0;
|
|
|
|
|
|
$somaTransbordada = 0;
|
|
|
|
|
|
$somaTransbordando = 0;
|
|
|
|
|
|
$somaAbandonadas = 0;
|
|
|
|
|
|
$somaAtendRamal = 0;
|
|
|
|
|
|
$somaAtendPA = 0;
|
|
|
|
|
|
$somaAtend30 = 0;
|
|
|
|
|
|
$somaTransferidas = 0;
|
|
|
|
|
|
$somaEspera = 0;
|
|
|
|
|
|
$somaOriginadasPA = 0;
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
foreach ($this->GetData()[0] as $row) {
|
|
|
|
|
|
$somaReg ++;
|
|
|
|
|
|
$somaFila += $row['oferecidas'];
|
|
|
|
|
|
$somaTransbordada += $row['transbordada'];
|
|
|
|
|
|
$somaTransbordando += $row['transbordando'];
|
|
|
|
|
|
$somaAbandonadas += $row['abandonadas'];
|
|
|
|
|
|
$somaAtendRamal += $row['atendidas_fila'];
|
|
|
|
|
|
$somaAtendPA += $row['atendidas_pa'];
|
|
|
|
|
|
$somaAtend30 += $row['atendidas_30'];
|
|
|
|
|
|
$somaTransferidas += $row['transferidas'];
|
|
|
|
|
|
$somaEspera += $row['espera'];
|
|
|
|
|
|
$somaOriginadasPA += $row['originadas_pa'];
|
|
|
|
|
|
|
|
|
|
|
|
$somaTempoEspera += $row['tempo_espera'];
|
|
|
|
|
|
$somaTempoAtendimento += $row['tempo_atendimento'];
|
|
|
|
|
|
$somaTempoAbandono += $row['tempo_abandono'];
|
|
|
|
|
|
|
|
|
|
|
|
$linha = array('DADOS');
|
|
|
|
|
|
foreach ($dadosField as $key) {
|
|
|
|
|
|
$linha[] = $row["$key"];
|
|
|
|
|
|
}
|
|
|
|
|
|
$dataRel[] = $linha;
|
|
|
|
|
|
}
|
|
|
|
|
|
$somaTME = SecondToStrTime($somaEspera ? round($somaTempoEspera / $somaEspera, 0) : 0);
|
|
|
|
|
|
$somaPA = SecondToStrTime($somaTempoAtendimento ? round($somaTempoAtendimento / $somaAtendPA, 0) : 0);
|
|
|
|
|
|
$somaAbandono = SecondToStrTime($somaTempoAbandono ? round($somaTempoAbandono / $somaAbandonadas, 0) : 0);
|
|
|
|
|
|
$mediaNS = $somaFila > 0 ? ($somaAtend30 / $somaFila) * 100.0 : 0;
|
|
|
|
|
|
$mediaIAB = $somaFila > 0 ? ($somaAbandonadas / $somaFila) * 100.0 : 0;
|
|
|
|
|
|
$mediaIA = $somaFila > 0 ? (($somaFila - ($somaAbandonadas + $somaEspera)) / $somaFila) * 100.0 : 0;
|
|
|
|
|
|
|
|
|
|
|
|
$dataRel[] = array('LABEL', 'Media', '-', round($somaFila / $somaReg), round($somaTransbordada / $somaReg), round($somaTransbordando / $somaReg), round($somaAbandonadas / $somaReg), round($somaAtendRamal / $somaReg), round($somaAtendPA / $somaReg), round($somaAtend30 / $somaReg), round($somaTransferidas / $somaReg), round($somaEspera / $somaReg), $somaTME, $somaPA, $somaAbandono, round($mediaNS, 2), round($mediaIAB, 2), round($mediaIA, 2));
|
|
|
|
|
|
$dataRel[] = array('LABEL', 'Total', '-', $somaFila, $somaTransbordada, $somaTransbordando, $somaAbandonadas, $somaAtendRamal, $somaAtendPA, $somaAtend30, $somaTransferidas, $somaEspera, '-', ' - ', ' - ', ' - ', ' - ', ' - ');
|
|
|
|
|
|
$dataRel[] = array('DADOS', '');
|
|
|
|
|
|
|
|
|
|
|
|
$totalCabecalio = array(
|
|
|
|
|
|
"Tempo de Espera",
|
|
|
|
|
|
"TE <= 10",
|
|
|
|
|
|
'10 < TE <= 20',
|
|
|
|
|
|
'20 < TE <= 30',
|
|
|
|
|
|
'30 < TE <= 60',
|
|
|
|
|
|
'60 < TE <= 120',
|
|
|
|
|
|
'120 < TE <= 180',
|
|
|
|
|
|
'180 < TE <= 300',
|
|
|
|
|
|
'300 < TE',
|
|
|
|
|
|
'Total'
|
|
|
|
|
|
);
|
|
|
|
|
|
$totalField = array(
|
|
|
|
|
|
'tipo',
|
|
|
|
|
|
'ate_10',
|
|
|
|
|
|
'ate_20',
|
|
|
|
|
|
'ate_30',
|
|
|
|
|
|
'ate_60',
|
|
|
|
|
|
'ate_120',
|
|
|
|
|
|
'ate_180',
|
|
|
|
|
|
'ate_300',
|
|
|
|
|
|
'ate_maior',
|
|
|
|
|
|
'total'
|
|
|
|
|
|
);
|
|
|
|
|
|
$linha = array('LABEL');
|
|
|
|
|
|
foreach ($totalCabecalio as $value) {
|
|
|
|
|
|
$linha[] = $value;
|
|
|
|
|
|
}
|
|
|
|
|
|
$dataRel[] = $linha;
|
|
|
|
|
|
|
|
|
|
|
|
foreach ($this->GetData()[1] as $row) {
|
|
|
|
|
|
$row['total'] = $row['ate_10'] + $row['ate_20'] + $row['ate_30'] + $row['ate_60'] + $row['ate_120'] + $row['ate_180'] + $row['ate_300'] + $row['ate_maior'];
|
|
|
|
|
|
|
|
|
|
|
|
$linha = array('DADOS');
|
|
|
|
|
|
foreach ($totalField as $key) {
|
|
|
|
|
|
$linha[] = $row["$key"];
|
|
|
|
|
|
}
|
|
|
|
|
|
$dataRel[] = $linha;
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
$dataRel[] = array('DADOS', '');
|
|
|
|
|
|
$dataRel[] = array('LABEL', 'NS', 'IAB', 'IA');
|
|
|
|
|
|
$dataRel[] = array('DADOS', 'Nivel de Servico', 'Indice Abandonadas', 'Indice Atendimento');
|
|
|
|
|
|
|
|
|
|
|
|
$this->___dataRel[] = $dataRel;
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
protected function ___PreparaGrid() {
|
|
|
|
|
|
$dataRel = array();
|
|
|
|
|
|
|
|
|
|
|
|
$dadosCabecalio = array(
|
|
|
|
|
|
'Servi<EFBFBD>o' => 'align="center"',
|
|
|
|
|
|
"Dia" => 'align="center"',
|
|
|
|
|
|
'Fila' => 'align="center"',
|
|
|
|
|
|
'Transbordo Entrada' => 'align="center"',
|
|
|
|
|
|
'Transbordo Sa<EFBFBD>da' => 'align="center"',
|
|
|
|
|
|
'Abandonadas' => 'align="center"',
|
|
|
|
|
|
'Atendidas Ramal' => 'align="center"',
|
|
|
|
|
|
'Atendidas PA' => 'align="center"',
|
|
|
|
|
|
'Atendidas At<EFBFBD> 30' => 'align="center"',
|
|
|
|
|
|
'Transferidas' => 'align="center"',
|
|
|
|
|
|
'Espera' => 'align="center"',
|
|
|
|
|
|
'TME' => 'align="center"',
|
|
|
|
|
|
'PA' => 'align="center"',
|
|
|
|
|
|
'Abandono' => 'align="center"',
|
|
|
|
|
|
'NS' => 'align="center"',
|
|
|
|
|
|
'IAB' => 'align="center"',
|
|
|
|
|
|
'IA' => 'align="center"'
|
|
|
|
|
|
);
|
|
|
|
|
|
$dadosField = array(
|
|
|
|
|
|
'serv_id' => 'align="center"',
|
|
|
|
|
|
'dia' => 'align="center"',
|
|
|
|
|
|
'oferecidas' => 'align="center"',
|
|
|
|
|
|
'transbordada' => 'align="center"',
|
|
|
|
|
|
'transbordando' => 'align="center"',
|
|
|
|
|
|
'abandonadas' => 'align="center"',
|
|
|
|
|
|
'atendidas_fila' => 'align="center"',
|
|
|
|
|
|
'atendidas_pa' => 'align="center"',
|
|
|
|
|
|
'atendidas_30' => 'align="center"',
|
|
|
|
|
|
'transferidas' => 'align="center"',
|
|
|
|
|
|
'espera' => 'align="center"',
|
|
|
|
|
|
'tme' => 'align="center"',
|
|
|
|
|
|
'tma' => 'align="center"',
|
|
|
|
|
|
'tmab' => 'align="center"',
|
|
|
|
|
|
'inb' => 'align="center"',
|
|
|
|
|
|
'iab' => 'align="center"',
|
|
|
|
|
|
'ie' => 'align="center"'
|
|
|
|
|
|
);
|
|
|
|
|
|
|
|
|
|
|
|
/*
|
|
|
|
|
|
* Inicia o relat<EFBFBD>rio.
|
|
|
|
|
|
*/
|
|
|
|
|
|
$dataRel[] = '<table width="100%" cellpadding="2" class="grid">';
|
|
|
|
|
|
|
|
|
|
|
|
/*
|
|
|
|
|
|
* Monta a linha de cabecalio.
|
|
|
|
|
|
*/
|
|
|
|
|
|
|
|
|
|
|
|
$linha = '<tr>';
|
|
|
|
|
|
$linha .= "<th colspan=\"2\" align=\"center\">M<EFBFBD>s</th>"
|
|
|
|
|
|
. "<th colspan=\"9\">Total Chamadas</th>"
|
|
|
|
|
|
. "<th colspan=\"3\">Tempo M<EFBFBD>dio (Segundos)</th>"
|
|
|
|
|
|
. "<th colspan=\"3\"></th>";
|
|
|
|
|
|
$linha .= "</tr>";
|
|
|
|
|
|
$dataRel[] = $linha;
|
|
|
|
|
|
|
|
|
|
|
|
/*
|
|
|
|
|
|
* Verifica se retornou dados
|
|
|
|
|
|
*/
|
|
|
|
|
|
if (!IsPostBack() || !count($this->GetData()[0])) {
|
|
|
|
|
|
$dataRel[] = sprintf("<tr><td align=\"center\" colspan=\"%s\">%s</td></tr></table>", count($dadosCabecalio) - 1 , (!IsPostBack() ? 'Informe os parametros e clique em consultar!' : 'Nenhum registro encontado!'));
|
|
|
|
|
|
$this->___dataRel[] = $dataRel;
|
|
|
|
|
|
return;
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
$linhaC = "<tr>";
|
|
|
|
|
|
foreach ($dadosCabecalio as $key => $value) {
|
|
|
|
|
|
$linhaC .= sprintf("<th %s>%s</th>", $value, $key);
|
|
|
|
|
|
}
|
|
|
|
|
|
$linhaC .= "</tr>";
|
|
|
|
|
|
$dataRel[] = $linhaC;
|
|
|
|
|
|
|
|
|
|
|
|
$somaReg = 0;
|
|
|
|
|
|
$somaFila = 0;
|
|
|
|
|
|
$somaTransbordada = 0;
|
|
|
|
|
|
$somaTransbordando = 0;
|
|
|
|
|
|
$somaAbandonadas = 0;
|
|
|
|
|
|
$somaAtendRamal = 0;
|
|
|
|
|
|
$somaAtendPA = 0;
|
|
|
|
|
|
$somaAtend30 = 0;
|
|
|
|
|
|
$somaTransferidas = 0;
|
|
|
|
|
|
$somaEspera = 0;
|
|
|
|
|
|
$somaOriginadasPA = 0;
|
|
|
|
|
|
|
|
|
|
|
|
$somaTempoEspera = 0;
|
|
|
|
|
|
$somaTempoAtendimento = 0;
|
|
|
|
|
|
$somaTempoAbandono = 0;
|
|
|
|
|
|
|
|
|
|
|
|
$ultServ = "";
|
|
|
|
|
|
|
|
|
|
|
|
/*
|
|
|
|
|
|
* Linhas de dados.
|
|
|
|
|
|
*/
|
|
|
|
|
|
foreach ($this->GetData()[0] as $row) {
|
|
|
|
|
|
|
|
|
|
|
|
$somaFila += $row['oferecidas'];
|
|
|
|
|
|
$rowFila += $row['oferecidas'];
|
|
|
|
|
|
|
|
|
|
|
|
$somaTransbordada += $row['transbordada'];
|
|
|
|
|
|
$rowTransbordada += $row['transbordada'];
|
|
|
|
|
|
|
|
|
|
|
|
$somaTransbordando += $row['transbordando'];
|
|
|
|
|
|
$rowTransbordando += $row['transbordando'];
|
|
|
|
|
|
|
|
|
|
|
|
$somaAbandonadas += $row['abandonadas'];
|
|
|
|
|
|
$rowAbandonadas += $row['abandonadas'];
|
|
|
|
|
|
|
|
|
|
|
|
$somaAtendRamal += $row['atendidas_fila'];
|
|
|
|
|
|
$rowAtendRamal += $row['atendidas_fila'];
|
|
|
|
|
|
|
|
|
|
|
|
$somaAtendPA += $row['atendidas_pa'];
|
|
|
|
|
|
$rowAtendPA += $row['atendidas_pa'];
|
|
|
|
|
|
|
|
|
|
|
|
$somaAtend30 += $row['atendidas_30'];
|
|
|
|
|
|
$rowAtend30 += $row['atendidas_30'];
|
|
|
|
|
|
|
|
|
|
|
|
$somaTransferidas += $row['transferidas'];
|
|
|
|
|
|
$rowTransferidas += $row['transferidas'];
|
|
|
|
|
|
|
|
|
|
|
|
$rowEspera += $row['espera'];
|
|
|
|
|
|
$somaEspera += $row['espera'];
|
|
|
|
|
|
|
|
|
|
|
|
$somaOriginadasPA += $row['originadas_pa'];
|
|
|
|
|
|
|
|
|
|
|
|
$somaTempoEspera += $row['tempo_espera'];
|
|
|
|
|
|
$somaTempoAtendimento += $row['tempo_atendimento'];
|
|
|
|
|
|
$somaTempoAbandono += $row['tempo_abandono'];
|
|
|
|
|
|
|
|
|
|
|
|
$linha = "<tr>";
|
|
|
|
|
|
if ($somaReg > 0) {
|
|
|
|
|
|
if ($ultServ != $row['serv_id']) {
|
|
|
|
|
|
$linha .= sprintf("<tr><th colspan=\"2\">Total [ $ultServ ]</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th colspan=\"6\"></th></tr>", $rowFila - $row['oferecidas'], $rowTransbordada - $row['transbordada'], $rowTransbordando - $row['transbordando'], $rowAbandonadas - $row['abandonadas'], $rowAtendRamal - $row['atendidas_fila'], $rowAtendPA - $row['atendidas_pa'], $rowAtend30 - $row['atendidas_30'], $rowTransferidas - $row['transferidas'], $rowEspera - $row['espera']);
|
|
|
|
|
|
$rowFila = $row['oferecidas'];
|
|
|
|
|
|
$rowTransbordada = $row['transbordada'];
|
|
|
|
|
|
$rowTransbordando = $row['transbordando'];
|
|
|
|
|
|
$rowAbandonadas = $row['abandonadas'];
|
|
|
|
|
|
$rowAtendRamal = $row['atendidas_fila'];
|
|
|
|
|
|
$rowAtendPA = $row['atendidas_pa'];
|
|
|
|
|
|
$rowAtend30 = $row['atendidas_30'];
|
|
|
|
|
|
$rowTransferidas = $row['transferidas'];
|
|
|
|
|
|
$rowEspera = $row['espera'];
|
|
|
|
|
|
}
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
foreach ($dadosField as $key => $value) {
|
|
|
|
|
|
if ($key == 'data') {
|
|
|
|
|
|
$linha .= sprintf("<td %s>%s</td>", $value, $row['hora_ini'] . ' <EFBFBD>s ' . $row['hora_fim']);
|
|
|
|
|
|
} else {
|
|
|
|
|
|
$linha .= sprintf("<td %s>%s</td>", $value, $row["$key"]);
|
|
|
|
|
|
}
|
|
|
|
|
|
}
|
|
|
|
|
|
$ultServ = $row['serv_id'];
|
|
|
|
|
|
|
|
|
|
|
|
if (count($this->GetData()[0]) == $somaReg + 1) {
|
|
|
|
|
|
$linha .= sprintf("<tr><th colspan=\"2\">Total [ $ultServ ]</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th colspan=\"6\"></th></tr>", $rowFila, $rowTransbordada, $rowTransbordando, $rowAbandonadas, $rowAtendRamal, $rowAtendPA, $rowAtend30, $rowTransferidas, $rowEspera);
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
$somaReg ++;
|
|
|
|
|
|
$linha .= "</tr>";
|
|
|
|
|
|
$dataRel[] = $linha;
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
$somaTME = SecondToStrTime($somaEspera ? round($somaTempoEspera / $somaEspera, 0) : 0);
|
|
|
|
|
|
$somaPA = SecondToStrTime($somaTempoAtendimento ? round($somaTempoAtendimento / $somaAtendPA, 0) : 0);
|
|
|
|
|
|
$somaAbandono = SecondToStrTime($somaTempoAbandono ? round($somaTempoAbandono / $somaAbandonadas, 0) : 0);
|
|
|
|
|
|
$mediaNS = $somaFila > 0 ? ($somaAtend30 / $somaFila) * 100.0 : 0;
|
|
|
|
|
|
$mediaIAB = $somaFila > 0 ? ($somaAbandonadas / $somaFila) * 100.0 : 0;
|
|
|
|
|
|
$mediaIA = $somaFila > 0 ? (($somaFila - ($somaAbandonadas + $somaEspera)) / $somaFila) * 100.0 : 0;
|
|
|
|
|
|
|
|
|
|
|
|
$linhaTotal = '<tr><th colspan="2">M<EFBFBD>dia</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th> %s </th><th> %s </th><th> %s </th></tr>';
|
|
|
|
|
|
$dataRel[] = sprintf($linhaTotal, round($somaFila / $somaReg), round($somaTransbordada / $somaReg), round($somaTransbordando / $somaReg), round($somaAbandonadas / $somaReg), round($somaAtendRamal / $somaReg), round($somaAtendPA / $somaReg), round($somaAtend30 / $somaReg), round($somaTransferidas / $somaReg), round($somaEspera / $somaReg), $somaTME, $somaPA, $somaAbandono, round($mediaNS, 2), round($mediaIAB, 2), round($mediaIA, 2));
|
|
|
|
|
|
|
|
|
|
|
|
$linhaGeral = '<tr><th colspan="2">Total</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th>%s</th><th> - </th><th> - </th><th> - </th><th> - </th><th> - </th><th> - </th></tr>';
|
|
|
|
|
|
$dataRel[] = sprintf($linhaGeral, $somaFila, $somaTransbordada, $somaTransbordando, $somaAbandonadas, $somaAtendRamal, $somaAtendPA, $somaAtend30, $somaTransferidas, $somaEspera, $somaOriginadasPA);
|
|
|
|
|
|
/*
|
|
|
|
|
|
* Fecha relatorio.
|
|
|
|
|
|
*/
|
|
|
|
|
|
$dataRel[] = '</table>';
|
|
|
|
|
|
|
|
|
|
|
|
$dataRel[] = '<br><table width="100%" cellpadding="2" class="grid">';
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
$totalCabecalio = array(
|
|
|
|
|
|
"Tempo de Espera" => 'align="center"',
|
|
|
|
|
|
"TE <= 10" => 'align="center"',
|
|
|
|
|
|
'10 < TE <= 20' => 'align="center"',
|
|
|
|
|
|
'20 < TE <= 30' => 'align="center"',
|
|
|
|
|
|
'30 < TE <= 60' => 'align="center"',
|
|
|
|
|
|
'60 < TE <= 120' => 'align="center"',
|
|
|
|
|
|
'120 < TE <= 180' => 'align="center"',
|
|
|
|
|
|
'180 < TE <= 300' => 'align="center"',
|
|
|
|
|
|
'300 < TE' => 'align="center"',
|
|
|
|
|
|
'Total' => 'align="center"'
|
|
|
|
|
|
);
|
|
|
|
|
|
$totalField = array(
|
|
|
|
|
|
'tipo' => 'align="center"',
|
|
|
|
|
|
'ate_10' => 'align="center"',
|
|
|
|
|
|
'ate_20' => 'align="center"',
|
|
|
|
|
|
'ate_30' => 'align="center"',
|
|
|
|
|
|
'ate_60' => 'align="center"',
|
|
|
|
|
|
'ate_120' => 'align="center"',
|
|
|
|
|
|
'ate_180' => 'align="center"',
|
|
|
|
|
|
'ate_300' => 'align="center"',
|
|
|
|
|
|
'ate_maior' => 'align="center"',
|
|
|
|
|
|
'total' => 'align="center"'
|
|
|
|
|
|
);
|
|
|
|
|
|
|
|
|
|
|
|
$linhaT = "<tr>";
|
|
|
|
|
|
foreach ($totalCabecalio as $key => $value) {
|
|
|
|
|
|
$linhaT .= sprintf("<th %s>%s</th>", $value, $key);
|
|
|
|
|
|
}
|
|
|
|
|
|
$linhaT .= "</tr>";
|
|
|
|
|
|
$dataRel[] = $linhaT;
|
|
|
|
|
|
|
|
|
|
|
|
foreach ($this->GetData()[1] as $row) {
|
|
|
|
|
|
|
|
|
|
|
|
$row['total'] = $row['ate_10'] + $row['ate_20'] + $row['ate_30'] + $row['ate_60'] + $row['ate_120'] + $row['ate_180'] + $row['ate_300'] + $row['ate_maior'];
|
|
|
|
|
|
|
|
|
|
|
|
$linha = "<tr>";
|
|
|
|
|
|
foreach ($totalField as $key => $value) {
|
|
|
|
|
|
if ($key == 'tipo') {
|
|
|
|
|
|
$linha .= sprintf("<th %s>%s</th>", $value, $row['tipo']);
|
|
|
|
|
|
} else {
|
|
|
|
|
|
$linha .= sprintf("<td %s>%s</td>", $value, $row["$key"]);
|
|
|
|
|
|
}
|
|
|
|
|
|
}
|
|
|
|
|
|
$linha .= "</tr>";
|
|
|
|
|
|
$dataRel[] = $linha;
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
$dataRel[] = '</table>';
|
|
|
|
|
|
|
|
|
|
|
|
$linha = '<br><table width="30%" cellpadding="2" class="grid">';
|
|
|
|
|
|
$linha .= "<tr><th colspan=\"2\">Legenda</th></tr>";
|
|
|
|
|
|
$linha .= "<tr>"
|
|
|
|
|
|
. "<th>NS</th>"
|
|
|
|
|
|
. "<td>N<EFBFBD>vel de Servi<EFBFBD>o</td>"
|
|
|
|
|
|
. "<tr><th>IAB</th>"
|
|
|
|
|
|
. "<td><EFBFBD>ndice de Abandono</td></tr>"
|
|
|
|
|
|
. "<tr><th>IA</th>"
|
|
|
|
|
|
. "<td><EFBFBD>ndice de Atendimento</td></tr></tr>";
|
|
|
|
|
|
$linha .= '</table>';
|
|
|
|
|
|
$dataRel[] = $linha;
|
|
|
|
|
|
|
|
|
|
|
|
$this->___dataRel[] = $dataRel;
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
protected function ___PreparaHtml() {
|
|
|
|
|
|
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
protected function ___PreparaPdf() {
|
|
|
|
|
|
list($this->___dac, $this->___ano, $this->___mes, $this->___tipoRelatorio) = $_SESSION["SSstorageFiltros"];
|
|
|
|
|
|
$this->___dataIni = $this->___mes;
|
|
|
|
|
|
$this->___dataFim = $this->___ano;
|
|
|
|
|
|
|
|
|
|
|
|
$dadosCabecalio = array(
|
|
|
|
|
|
'Servi<EFBFBD>o' => 'C',
|
|
|
|
|
|
"Dia" => 'C',
|
|
|
|
|
|
'Fila' => 'C',
|
|
|
|
|
|
'Trans. E.' => 'C',
|
|
|
|
|
|
'Trans. S.' => 'C',
|
|
|
|
|
|
'Aband.' => 'C',
|
|
|
|
|
|
'Atend. Ramal' => 'C',
|
|
|
|
|
|
'Atend. PA' => 'C',
|
|
|
|
|
|
'Atend. 30' => 'C',
|
|
|
|
|
|
'Transf.' => 'C',
|
|
|
|
|
|
'Espera' => 'C',
|
|
|
|
|
|
'TME' => 'C',
|
|
|
|
|
|
'PA' => 'C',
|
|
|
|
|
|
'Abandono' => 'C',
|
|
|
|
|
|
'NS' => 'C',
|
|
|
|
|
|
'IAB' => 'C',
|
|
|
|
|
|
'IA' => 'C'
|
|
|
|
|
|
);
|
|
|
|
|
|
$dadosField = array(
|
|
|
|
|
|
'serv_id' => 'C',
|
|
|
|
|
|
'dia' => 'C',
|
|
|
|
|
|
'oferecidas' => 'C',
|
|
|
|
|
|
'transbordada' => 'C',
|
|
|
|
|
|
'transbordando' => 'C',
|
|
|
|
|
|
'abandonadas' => 'C',
|
|
|
|
|
|
'atendidas_fila' => 'C',
|
|
|
|
|
|
'atendidas_pa' => 'C',
|
|
|
|
|
|
'atendidas_30' => 'C',
|
|
|
|
|
|
'transferidas' => 'C',
|
|
|
|
|
|
'espera' => 'C',
|
|
|
|
|
|
'tme' => 'C',
|
|
|
|
|
|
'tma' => 'C',
|
|
|
|
|
|
'tmab' => 'C',
|
|
|
|
|
|
'inb' => 'C',
|
|
|
|
|
|
'iab' => 'C',
|
|
|
|
|
|
'ie' => 'C'
|
|
|
|
|
|
);
|
|
|
|
|
|
|
|
|
|
|
|
$somaReg = 0;
|
|
|
|
|
|
$somaFila = 0;
|
|
|
|
|
|
$somaTransbordada = 0;
|
|
|
|
|
|
$somaTransbordando = 0;
|
|
|
|
|
|
$somaAbandonadas = 0;
|
|
|
|
|
|
$somaAtendRamal = 0;
|
|
|
|
|
|
$somaAtendPA = 0;
|
|
|
|
|
|
$somaAtend30 = 0;
|
|
|
|
|
|
$somaTransferidas = 0;
|
|
|
|
|
|
$somaEspera = 0;
|
|
|
|
|
|
$somaOriginadasPA = 0;
|
|
|
|
|
|
|
|
|
|
|
|
$dados = $this->GetData()[0];
|
|
|
|
|
|
$x = 0;
|
|
|
|
|
|
foreach ($dados as $row) {
|
|
|
|
|
|
$somaReg ++;
|
|
|
|
|
|
$somaFila += $row['oferecidas'];
|
|
|
|
|
|
$somaTransbordada += $row['transbordada'];
|
|
|
|
|
|
$somaTransbordando += $row['transbordando'];
|
|
|
|
|
|
$somaAbandonadas += $row['abandonadas'];
|
|
|
|
|
|
$somaAtendRamal += $row['atendidas_fila'];
|
|
|
|
|
|
$somaAtendPA += $row['atendidas_pa'];
|
|
|
|
|
|
$somaAtend30 += $row['atendidas_30'];
|
|
|
|
|
|
$somaTransferidas += $row['transferidas'];
|
|
|
|
|
|
$somaEspera += $row['espera'];
|
|
|
|
|
|
$somaOriginadasPA += $row['originadas_pa'];
|
|
|
|
|
|
|
|
|
|
|
|
$somaTempoEspera += $row['tempo_espera'];
|
|
|
|
|
|
$somaTempoAtendimento += $row['tempo_atendimento'];
|
|
|
|
|
|
$somaTempoAbandono += $row['tempo_abandono'];
|
|
|
|
|
|
$x++;
|
|
|
|
|
|
}
|
|
|
|
|
|
$somaTME = SecondToStrTime($somaEspera ? round($somaTempoEspera / $somaEspera, 0) : 0);
|
|
|
|
|
|
$somaPA = SecondToStrTime($somaTempoAtendimento ? round($somaTempoAtendimento / $somaAtendPA, 0) : 0);
|
|
|
|
|
|
$somaAbandono = SecondToStrTime($somaTempoAbandono ? round($somaTempoAbandono / $somaAbandonadas, 0) : 0);
|
|
|
|
|
|
$mediaNS = $somaFila > 0 ? ($somaAtend30 / $somaFila) * 100.0 : 0;
|
|
|
|
|
|
$mediaIAB = $somaFila > 0 ? ($somaAbandonadas / $somaFila) * 100.0 : 0;
|
|
|
|
|
|
$mediaIA = $somaFila > 0 ? (($somaFila - ($somaAbandonadas + $somaEspera)) / $somaFila) * 100.0 : 0;
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
$widthHeader = array(15, 25, 8, 11, 11, 10, 15, 12, 12, 9, 9, 10, 10, 12, 8, 8, 8);
|
|
|
|
|
|
$totaliza = array('Media', '-', round($somaFila / $somaReg), round($somaTransbordada / $somaReg), round($somaTransbordando / $somaReg), round($somaAbandonadas / $somaReg), round($somaAtendRamal / $somaReg), round($somaAtendPA / $somaReg), round($somaAtend30 / $somaReg), round($somaTransferidas / $somaReg), round($somaEspera / $somaReg), $somaTME, $somaPA, $somaAbandono, round($mediaNS, 2), round($mediaIAB, 2), round($mediaIA, 2));
|
|
|
|
|
|
$table = array($dadosCabecalio, $dadosField, $dados, $widthHeader, $totaliza, 0);
|
|
|
|
|
|
|
|
|
|
|
|
$totalizaGeral = array('Total', '-', $somaFila, $somaTransbordada, $somaTransbordando, $somaAbandonadas, $somaAtendRamal, $somaAtendPA, $somaAtend30, $somaTransferidas, $somaEspera, '-', '-', '-', ' - ', ' - ', ' - ');
|
|
|
|
|
|
$table1 = array('', '', '', $widthHeader, $totalizaGeral, 0);
|
|
|
|
|
|
|
|
|
|
|
|
$totalCabecalio = array(
|
|
|
|
|
|
"Tempo de Espera" => 'C',
|
|
|
|
|
|
"TE <= 10" => 'C',
|
|
|
|
|
|
'10 < TE <= 20' => 'C',
|
|
|
|
|
|
'20 < TE <= 30' => 'C',
|
|
|
|
|
|
'30 < TE <= 60' => 'C',
|
|
|
|
|
|
'60 < TE <= 120' => 'C',
|
|
|
|
|
|
'120 < TE <= 180' => 'C',
|
|
|
|
|
|
'180 < TE <= 300' => 'C',
|
|
|
|
|
|
'300 < TE' => 'C',
|
|
|
|
|
|
'Total' => 'C'
|
|
|
|
|
|
);
|
|
|
|
|
|
|
|
|
|
|
|
$totalField = array(
|
|
|
|
|
|
'tipo' => 'C',
|
|
|
|
|
|
'ate_10' => 'C',
|
|
|
|
|
|
'ate_20' => 'C',
|
|
|
|
|
|
'ate_30' => 'C',
|
|
|
|
|
|
'ate_60' => 'C',
|
|
|
|
|
|
'ate_120' => 'C',
|
|
|
|
|
|
'ate_180' => 'C',
|
|
|
|
|
|
'ate_300' => 'C',
|
|
|
|
|
|
'ate_maior' => 'C',
|
|
|
|
|
|
'total' => 'C'
|
|
|
|
|
|
);
|
|
|
|
|
|
$x = 0;
|
|
|
|
|
|
$dadosTotal = $this->GetData()[1];
|
|
|
|
|
|
foreach ($dadosTotal as $row) {
|
|
|
|
|
|
$dadosTotal[$x]['total'] = $row['ate_10'] + $row['ate_20'] + $row['ate_30'] + $row['ate_60'] + $row['ate_120'] + $row['ate_180'] + $row['ate_300'] + $row['ate_maior'];
|
|
|
|
|
|
$x++;
|
|
|
|
|
|
}
|
|
|
|
|
|
$totalHeader = array(30, 17, 17, 18, 17, 20, 20, 20, 17, 17);
|
|
|
|
|
|
$table2 = array($totalCabecalio, $totalField, $dadosTotal, $totalHeader, 0, 1);
|
|
|
|
|
|
|
|
|
|
|
|
$legendaCabecalio = array(
|
|
|
|
|
|
"NS" => 'C',
|
|
|
|
|
|
"IAB" => 'C',
|
|
|
|
|
|
'IA' => 'C'
|
|
|
|
|
|
);
|
|
|
|
|
|
|
|
|
|
|
|
$legendaField = array(
|
|
|
|
|
|
1 => 'C',
|
|
|
|
|
|
2 => 'C',
|
|
|
|
|
|
3 => 'C'
|
|
|
|
|
|
);
|
|
|
|
|
|
|
|
|
|
|
|
$legDadosField = array(array(
|
|
|
|
|
|
1 => 'N<EFBFBD>vel de Servi<EFBFBD>o',
|
|
|
|
|
|
2 => '<EFBFBD>ndice de Abandono',
|
|
|
|
|
|
3 => '<EFBFBD>ndice de Atendimento')
|
|
|
|
|
|
);
|
|
|
|
|
|
|
|
|
|
|
|
$legendaHeader = array(64, 64, 65);
|
|
|
|
|
|
$table3 = array($legendaCabecalio, $legendaField, $legDadosField, $legendaHeader, 0, 1);
|
|
|
|
|
|
|
|
|
|
|
|
$this->___dataRel = array($table, $table1, $table2, $table3);
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
public function ExecutaRelatorio() {
|
|
|
|
|
|
global $jsStartup, $jsJQuery, $smarty;
|
|
|
|
|
|
try {
|
|
|
|
|
|
/*
|
|
|
|
|
|
* Formata as linha da fun<EFBFBD><EFBFBD>o date
|
|
|
|
|
|
*/
|
|
|
|
|
|
//setlocale(LC_ALL, "pt_BR", "pt_BR.iso-8859-1", "pt_BR.utf-8", "portuguese");
|
|
|
|
|
|
/*
|
|
|
|
|
|
* Use esta fun<EFBFBD><EFBFBD>o para validar dados do formul<EFBFBD>rio.
|
|
|
|
|
|
*/
|
|
|
|
|
|
$this->___ValidaForm();
|
|
|
|
|
|
|
|
|
|
|
|
/*
|
|
|
|
|
|
* Recupera os dados do banco.
|
|
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*/
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$this->___ConteudoRelatorio();
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/*
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* Imprime relat<EFBFBD>rio de acordo com a media passada.
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*/
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$conteudoRelatorio = $this->___ImprimeRelatorio();
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} catch (Exception $exc) {
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$this->SetMsg($exc->getMessage());
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$jsStartup[] = sprintf("alert('%s');", $this->GetMsg());
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$this->___GravaLog();
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}
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/*
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* Inclua os scripts necess<EFBFBD>rios aqui.
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*/
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$jsJQuery[] = "\$('#dataIni').keypress(function(){formataDataHora(this);}) ";
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$jsJQuery[] = "\$('#dataFim').keypress(function(){formataDataHora(this);}) ";
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$smarty->assign('filtros', $this->___FiltrosRelatorio());
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$smarty->assign('conteudo', $conteudoRelatorio);
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$smarty->assign('msg', $this->GetMsg());
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GetTemplate($smarty, 'relatoriosGrid.tpl');
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}
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}
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$relMetricasMensalServ = new RelMetricasMensalServ($idProg, $dbcon, 1);
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$relMetricasMensalServ->ExecutaRelatorio();
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?>
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