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139 lines
4.2 KiB
139 lines
4.2 KiB
Informação de como funciona o a ligação entrande pelo troco |
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[ Sempre é melhor apenas implementar o importante, pois esse dialplan pode mudar. Lembre sempre implementar ] |
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[ o necessário e, caso precisa conferir pelo AMI o core do diaplan, deixe explícito o necessário ] |
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ami4.bkp |
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Essas informações não serão colocadas variáveis e o newexten apenas se necessário |
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1678805715.311247 |
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Tronco -----------------> Asterisk |
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Application (apenas necessárias) - Goto[ entrada-pstn ] - Answer[ ura-167 ] - BackGround[ ura-167 data=customizados/ura_simplesip_2020 ] - Goto[ ura-167 ] - Answer[ ext-fila ] |
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Variável: SIPURI - SIPCALLID - CDR(direcao)=E - __TIPO - __IDORIGEM - LOOPCOUNT - TIMEOUT(digit)=2 - AppData: TIMEOUT(response)=5 - BINA_RETORNO - UNICO - MONITOR_FILENAME - __DAC - CHANNEL(musicclass)=default - |
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AGI: lista_negra.php,34991772218,99 - pbx_complemento.php,entrada-pstn - pbx_complemento.php,ext-horarios - pbx_complemento.php,ura,ini,167 - pbx_complemento.php,ura,opc,167,3,anuncios,123 - pbx_complemento.php,ext-anuncios - /var/lib/asterisk/scripts/integracao/serverAgi.php,19,34991772218,1678805715.311247,1678805715.311247, - pbx_complemento.php,ext-fila,SUPORTE-NIVEL1 - indisponibilidade.php,SUPORTE-NIVEL1 - prioridade_fila.php,34991772218,SUPORTE-NIVEL1 - |
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Context: entrada-pstn - ext-horarios - ura-167 - ext-anuncios - ext-fila - |
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Event: Newexten |
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Channel: SIP/ \ |
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Application: Queue \é iqual QueueCallerJoin |
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AppData: SUPORTE-NIVEL1,t,,,,agente_fila.php,,,, \ |
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Nesse ponto o tronco chama a fila, depois desse evento chama o QueueCallerJoin |
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O evento QueueCallerJoin é informado quando o Remetente chama a fila. |
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Os ramais(disponíveis) que estaram conectado a fila serão tocados criando o canal half, ist é metade ;1 ;2 |
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AgentCalled |
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TRONCO -------------> ;1 |
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bridge bridge |
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TRONCO --------> ;1 localbridge ;2 -------> ramal |
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Event: Newexten |
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Channel: Local/8284@app-callcenter-000012ff;1 |
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Application: AppQueue |
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AppData: (Outgoing Line) |
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LocalBridge ;1 ;2 |
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AgentCalled |
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Channel: SIP/E1_SIP_6536168280-00008e83 |
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DestChannel: Local/8284@app-callcenter-000012ff;1 |
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Queue: SUPORTE-NIVEL1 |
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Interface: Local/8284@app-callcenter/n |
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MemberName: Agent/1090 |
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DialBegin |
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Channel: SIP/E1_SIP_6536168280-00008e83 |
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DestChannel: Local/8284@app-callcenter-000012ff;1 |
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DialString: Local/8284@app-callcenter/n |
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Newexten |
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Channel: Local/8284@app-callcenter-000012ff;2 |
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Application: Dial |
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AppData: SIP/8284,25,tkrToM(info-agente,8284) |
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Event: Newexten |
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Channel: SIP/8284-00008e84 |
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Application: AppDial |
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AppData: (Outgoing Line) |
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Event: Newexten |
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Channel: SIP/8284-00008e84 |
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Application: AppDial |
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AppData: (Outgoing Line) |
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Event: DialBegin |
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Channel: Local/8284@app-callcenter-000012ff;2 |
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DestChannel: SIP/8284-00008e84 |
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DialString: 8284 |
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Event: Newexten |
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Application: AppQueue |
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AppData: (Outgoing Line) |
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Event: DialEnd |
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Channel: Local/8284@app-callcenter-000012ff;2 |
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DestChannel: SIP/8284-00008e84 |
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DialStatus: ANSWER |
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BridgeCreate |
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88ce673c-b219-4a46-a14c-8f6ba133294d |
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Event: DialEnd |
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Channel: SIP/E1_SIP_6536168280-00008e83 |
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DestChannel: Local/8284@app-callcenter-000012ff;1 |
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DialStatus: ANSWER |
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Agente atendeu o o chamador sai da fila (QueueCallerLeave) e conversa com o agente |
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MusicOnHoldStop |
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QueueCallerLeave |
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Queue: SUPORTE-NIVEL1 |
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Position: 1 |
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Count: 0 |
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Event: Newexten |
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Channel: SIP/8284-00008e84 |
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Application: AppDial |
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AppData: (Outgoing Line) |
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BridgeEnter |
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BridgeUniqueid: 88ce673c-b219-4a46-a14c-8f6ba133294d |
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Channel: SIP/8284-00008e84 |
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Event: BridgeEnter |
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BridgeUniqueid: 88ce673c-b219-4a46-a14c-8f6ba133294d |
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Channel: Local/8284@app-callcenter-000012ff;2 |
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Event: VarSet |
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Variable: ATENDIDA_FILA |
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Value: SIM |
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AgentConnect |
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Channel: SIP/E1_SIP_6536168280-00008e83 |
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DestChannel: Local/8284@app-callcenter-000012ff;1 |
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Interface: Local/8284@app-callcenter/n |
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MemberName: Agent/1090 |
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HoldTime: 21 |
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RingTime: 21 |
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BridgeCreate |
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BridgeUniqueid: 35fb3bbd-89a9-4964-8147-866db6b86ce4 |
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Event: BridgeEnter |
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BridgeUniqueid: 35fb3bbd-89a9-4964-8147-866db6b86ce4 |
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Channel: Local/8284@app-callcenter-000012ff;1 |
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Event: BridgeEnter |
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BridgeUniqueid: 35fb3bbd-89a9-4964-8147-866db6b86ce4 |
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Channel: SIP/E1_SIP_6536168280-00008e83 |
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