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<?php |
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require("jpgraph/jpgraph.php"); |
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require("jpgraph/jpgraph_bar.php"); |
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require("jpgraph/jpgraph_line.php"); |
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//variaveis para manter o estado |
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$listaDacs = isset($_REQUEST["listaDacs"]) ? $_REQUEST["listaDacs"] : GetIdDacPadrao($dbcon, GetIdUser()); |
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$dataIni = isset($_REQUEST["dataIni"]) ? $_REQUEST["dataIni"] : date('d/m/Y'); |
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$dataFim = isset($_REQUEST["dataFim"]) ? $_REQUEST["dataFim"] : date('d/m/Y'); |
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$listaServico = isset($_REQUEST["listaServico"]) ? $_REQUEST["listaServico"] : 0; |
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$linkGraph = ''; |
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$printGraph = isset($_REQUEST['printGraph']) ? 1 : 0; |
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if ($printGraph) { |
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ob_clean(); |
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$query = GetQuery($dataIni, $dataFim, $listaDacs); |
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$result = pg_query($query); |
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$arTotal = GetArHour(); |
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$arOferecidas = GetArHour(); |
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$arAtendidas = GetArHour(); |
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$arAbandonadas = GetArHour(); |
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$arTransbordadas = GetArHour(); |
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$arLabel = GetArHour(true); |
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$somaTotal = 0; |
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$somaTotalAtd = 0; |
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$dac = ""; |
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// oferecidas originadas abandonadas nao_atendidas nao_atendidas atendidas efetuadas transbordadas |
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// total_oferecidas total_originadas total_abandonadas total_nao_atendidas total_atendidas total_efetuadas total_transbordadas |
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while ($row = pg_fetch_array($result, null, PGSQL_ASSOC)) { |
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$hora = $row['hora']; |
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$dias = $row['dias']; |
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$arOferecidas[$hora] = round($row['avg_oferecidas']); |
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$arAtendidas[$hora] = round($row['avg_atendidas']); |
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$arAbandonadas[$hora] = round($row['avg_abandonadas']); |
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$arTransbordadas[$hora] = round($row['avg_transbordadas']); |
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/* |
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$arOferecidas[$hora] = round($row['total_oferecidas'] / $dias); |
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$arAtendidas[$hora] = round($row['total_atendidas'] / $dias); |
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$arAbandonadas[$hora] = round($row['total_abandonadas'] / $dias); |
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$arTransbordadas[$hora] = round($row['total_transbordadas'] / $dias); |
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* |
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*/ |
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$somaTotalAtd += $row['total_atendidas']; |
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} |
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$graph = new Graph(960, 600); |
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$graph->SetScale("textint"); |
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$graph->SetShadow(); |
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$graph->SetMargin(40, 20, 40, 40); |
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$graph->title->Set($dac . ($diario ? " - Data: $dataIni" : " - De: $dataIni At<EFBFBD>: $dataFim")); |
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$graph->xaxis->SetTickLabels($arLabel); |
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$graph->legend->Pos(0.4, 0.90); |
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$graph->legend->SetColumns(4); |
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$graph->legend->SetFrameWeight(1); |
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$mediaAtendimento = SecondToStrTime(!$somaAtendida ? 0 : round($somaAtendidaTempo / $somaAtendida)); |
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$mediaOriginada = SecondToStrTime(!$somaOriginada ? 0 : round($somaOriginadaTempo / $somaOriginada)); |
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$mediaEspera = SecondToStrTime(!$somaEspera ? 0 : round($somaEsperaTempo / $somaEspera)); |
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$mediaAbandono = SecondToStrTime(!$somaAbandonada ? 0 : round($somaAbandonadaTempo / $somaAbandonada)); |
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$labelX = sprintf('Totais: ORG[%s] ATD[%s] ESP[%s] TRF[%s] ABD[%s] M<EFBFBD>dias: TMO[%s] TMA[%s] TME[%s] TMB[%s] ', $somaOriginada, $somaAtendida, $somaEspera, $somaTransferidas, $somaAbandonada, $mediaOriginada, $mediaAtendimento, $mediaEspera, $mediaAbandono); |
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$graph->xaxis->title->Set($labelX); |
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$graph->yaxis->title->Set('Chamadas/h'); |
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$oferPlot = new BarPlot($arOferecidas); |
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$oferPlot->SetWidth(0.5); |
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$oferPlot->SetLegend("Total"); |
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$atdPlot = new LinePlot($arAtendidas); |
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$atdPlot->SetLegend("Atendidas"); |
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$abdPlot = new LinePlot($arAbandonadas); |
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$abdPlot->SetLegend("Abandonadas"); |
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$trbPlot = new LinePlot($arTransbordadas); |
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$trbPlot->SetLegend("Transbordas"); |
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$graph->Add($oferPlot); |
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$graph->Add($atdPlot); |
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$graph->Add($abdPlot); |
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$graph->Add($trbPlot); |
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$oferPlot->value->Show(); |
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$oferPlot->value->SetFormat("%d"); |
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$atdPlot->mark->SetType(MARK_CIRCLE, '', 1.0); |
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$atdPlot->mark->SetWeight(2); |
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$atdPlot->mark->SetWidth(2); |
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$abdPlot->SetColor('black'); |
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$abdPlot->mark->SetType(MARK_CIRCLE, '', 1.0); |
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$abdPlot->mark->SetWeight(2); |
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$abdPlot->mark->SetWidth(2); |
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$trbPlot->mark->SetType(MARK_CIRCLE, '', 1.0); |
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$trbPlot->mark->SetWeight(2); |
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$trbPlot->mark->SetWidth(2); |
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$graph->Stroke(); |
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exit; |
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} else if (IsPostBack()) { |
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if (!is_date($dataIni)) { |
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$jsStartup[] = "alert('Data inicial inv<EFBFBD>lida!');"; |
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} else if (!is_date($dataFim)) { |
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$jsStartup[] = "alert('Data final inv<EFBFBD>lida!');"; |
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} else { |
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$linkGraph = sprintf('<img src="index.php?idProg=289&dataIni=%s&dataFim=%s&listaDacs=%s&printGraph=1" border="0">', $dataIni, $dataFim, $listaDacs); |
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} |
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// echo GetQuery($dataIni, $dataFim, $listaDacs); exit; |
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} |
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//carrega dacs |
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$dacs = GetDac($dbcon, $listaDacs); |
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// carrega lista de identificadores das rotas |
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$listaServico = GetIdentRota($dbcon, $listaServico); |
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//sumarização do relatorio |
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$dac = $listaDacs; |
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$smarty->assign('imp', $i); |
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$smarty->assign('dacs', $dacs); |
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$smarty->assign('dataIni', $dataIni); |
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$smarty->assign('dataFim', $dataFim); |
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$smarty->assign('erro', $erro); |
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$smarty->assign('listaServico', $listaServico); |
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$smarty->assign('linkGraph', $linkGraph); |
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GetTemplate($smarty, 'analise/resumoOperacao.tpl'); |
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function GetQuery($dataIni, $dataFim, $dac) { |
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$dataIni = FormatDtMssql($dataIni); |
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$dataFim = FormatDtMssql($dataFim); |
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$query = "drop table if exists anl_operacao; |
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create temporary table anl_operacao as |
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select a.data_bilhete |
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,date_part('hour', a.calldate) as hora |
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,sum( case when(b.evento in('ENTERQUEUE', 'CHAMANDO'))then 1 else 0 end) as OFERECIDAS |
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,sum( case when(b.evento in('ABANDON', 'BUSYS', 'NOANSWERS'))then 1 else 0 end) as ABANDONADAS |
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,sum( case when(b.evento in('COMPLETEAGENT','COMPLETECALLER', 'TRANSFER', 'TRANSORIG', 'ATENDIDA') )then 1 else 0 end) as ATENDIDAS |
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,sum( case when(b.evento in('EXITWITHTIMEOUT', 'TRANSBORDANDO') )then 1 else 0 end) as TRANSBORDADAS |
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from pbx_bilhetes a, pbx_eventos_dacs b, pbx_dacs c |
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where b.uid2 = a.uniqueid |
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and c.nome = b.fila |
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and data_bilhete >= %s |
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and data_bilhete <= %s |
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and c.id = %s |
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and b.evento in ('CHAMANDO','ATENDIDA','BUSYS', 'NOANSWERS', 'ABANDON','COMPLETEAGENT','COMPLETECALLER', 'CONNECT','ENTERQUEUE', 'TRANSFER', 'EXITWITHTIMEOUT', 'TRANSBORDANDO', 'TRANSBORDADO') |
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and a.lastapp <> 'Transferred Call' |
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group by 1,2; |
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select hora, ((cast(%s as date) - cast(%s as date)) + 1) as dias, |
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sum(oferecidas) as total_oferecidas, max(oferecidas) as max_oferecidas, min(oferecidas) as min_oferecidas, round( avg(oferecidas), 2) as avg_oferecidas, |
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sum(abandonadas) as total_abandonadas, max(abandonadas) as max_abandonadas, min(abandonadas) as min_abandonadas, round( avg(abandonadas), 2) as avg_abandonadas, |
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sum(atendidas) as total_atendidas, max(atendidas) as max_atendidas, min(atendidas) as min_atendidas, round( avg(atendidas), 2) as avg_atendidas, |
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sum(transbordadas) as total_transbordadas, max(transbordadas) as maxtransbordadas_, min(transbordadas) as min_transbordadas, round( avg(transbordadas), 2) as avg_transbordadas |
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from anl_operacao group by hora order by 1; "; |
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//$query = sprintf($query, QuotedStr($dataIni), QuotedStr($dataFim), QuotedStr($dataFim), QuotedStr($dataIni)); |
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return sprintf($query, QuotedStr($dataIni), QuotedStr($dataFim), QuotedStr($dac), QuotedStr($dataFim), QuotedStr($dataIni)); |
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}
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