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192 lines
9.7 KiB
192 lines
9.7 KiB
{capture name="display"} |
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<table width="100%" align="center" border="0" cellspacing="0" cellpadding="2" > |
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<tr> |
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<td> |
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<table class="filtro" border="0" cellpadding="2" cellspacing="0"> |
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<tr> |
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<td>Dispositivo(Fila)</td> |
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<td>Serviço</td> |
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<td>Mes</td> |
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<td>Ano(aaaa)</td> |
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<td> </td> |
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<td> </td> |
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</tr> |
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<tr> |
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<td>{$dacs}</select></td> |
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<td>{$listaServico}</td> |
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<td><select name="listaMes" id="listaMes" size="1">{$meses}</select></td> |
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<td><select name="listaAno" id="listaAno">{$ano}</select></td> |
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<td><input name="btConsulta" type="submit" id="btConsulta" value="Consultar"></td> |
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<td> |
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{if $imp} |
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<a href="javaScript:NovaJanela('index.php?idProg=34', 'impProd', '800', '700', 'scrollbars=YES');"> |
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<img src="imgSite/print.gif" alt="Clique aqui para imprimir!" width="24" height="24" border="0"> |
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</a> |
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<a href="index.php?idProg=118&EXCEL=1"> |
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<img src="imgSite/excel.png" alt="Exporta para Ecxel!" width="24" height="24" border="0"> |
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</a> |
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{else} |
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{/if} |
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</td> |
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</tr> |
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</table> |
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</td> |
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</tr> |
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<tr> |
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<td> |
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<table class="grid" width="100%" border="0" cellpadding="2" cellspacing="0"> |
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<tr> |
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<th >Mês</th> |
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<th colspan="9" align="center">Total de Chamadas </th> |
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<th colspan="3" align="center"><strong >Tempo Médio(segundos)</strong></th> |
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<th rowspan="2" align="center">NS</th> |
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<th rowspan="2" align="center">IAB</th> |
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<th rowspan="2" align="center">IA</th> |
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</tr> |
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<tr align="center" bgcolor="#FFFFFF"> |
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<th>Dia</th> |
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<th>Fila</th> |
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<th>Transbordo<br> Entrada </th> |
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<th>Transbordo<br> Saída </th> |
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<th>Abandonadas</th> |
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<th><span title="Ramal Estático.">Atendidas <br> Ramal</span></th> |
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<th>Atendidas <br>PA </th> |
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<th>Atendidas <br>até 30'' </th> |
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<th>Transferidas</th> |
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<th>Espera </th> |
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<th>Espera</th> |
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<th>PA </th> |
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<th>Abandono</th> |
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</tr> |
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{section name=i loop=$dados} |
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{if $dados[i][0]} |
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<tr align="right" bgcolor="#FFFFFF"> |
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<td>{$dados[i][0]|str_pad:2:'0':$smarty.const.STR_PAD_LEFT}</td> |
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<td>{$dados[i][1]}</td> |
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<td>{$dados[i][3]}</td> |
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<td>{$dados[i][4]}</td> |
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<td>{$dados[i][5]}</td> |
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<td>{$dados[i][6]}</td> |
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<td>{$dados[i][7]}</td> |
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<td>{$dados[i][8]}</td> |
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<td>{$dados[i][9]}</td> |
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<td>{$dados[i][10]}</td> |
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<td align="center">{$dados[i][11]}</td> |
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<td align="center">{$dados[i][12]}</td> |
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<td align="center">{$dados[i][13]}</td> |
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<td>{$dados[i][14]}</td> |
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<td>{$dados[i][15]}</td> |
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<td>{$dados[i][16]}</td> |
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</tr> |
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{/if} |
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{/section} |
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<tr align="right" class="totalizaGrid"> |
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<th>Media</th> |
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<td>{$mediaOf[0]}</td> |
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<td>{$mediaOf[1]}</td> |
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<td>{$mediaOf[3]}</td> |
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<td>{$mediaOf[4]}</td> |
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<td>{$mediaOf[5]}</td> |
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<td>{$mediaOf[6]}</td> |
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<td>{$mediaOf[7]}</td> |
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<td>{$mediaOf[8]}</td> |
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<td>{$mediaOf[9]}</td> |
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<td align="center">{$mediaOf[10]}</td> |
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<td align="center">{$mediaOf[11]}</td> |
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<td align="center">{$mediaOf[12]}</td> |
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<td>{$mediaOf[13]}</td> |
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<td>{$mediaOf[14]}</td> |
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<td>{$mediaOf[15]}</td> |
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</tr> |
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<tr align="right" class="totalizaGrid"> |
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<th>Total</th> |
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<td>{$somaOf[0]}</td> |
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<td>{$somaOf[2]}</td> |
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<td>{$somaOf[3]}</td> |
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<td>{$somaOf[4]}</td> |
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<td>{$somaOf[5]}</td> |
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<td>{$somaOf[6]}</td> |
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<td>{$somaOf[7]}</td> |
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<td>{$somaOf[8]}</td> |
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<td>{$somaOf[9]}</td> |
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<td> </td> |
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<td> </td> |
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<td> </td> |
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<td> </td> |
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<td> </td> |
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<td> </td> |
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</tr> |
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</table> |
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</td> |
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</tr> |
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<tr> |
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<td><img name="" src="" width="3" height="3" alt=""></td> |
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</tr> |
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<tr> |
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<td> |
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<table class="grid" width="100%" border="0" cellpadding="2" cellspacing="0" > |
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<tr> |
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<th>Tempo de Espera </th> |
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<th align="center"> TE <= 10 </th> |
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<th align="center">10 < TE <= 20 </th> |
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<th align="center">20 < TE <= 30</th> |
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<th align="center">30 < TE <= 60</th> |
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<th align="center">60 < TE <= 120</th> |
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<th align="center">120 < TE <= 180</th> |
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<th align="center">180 < TE <= 300</th> |
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<th align="center">300 < TE </th> |
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<th>Total</th> |
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<th class="arial10">Legenda:</th> |
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</tr> |
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<tr class="arial10" bgcolor="#FFFFFF"> |
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<th >Chamadas Atendidas </th> |
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<td align="center">{$sum[1][1]}</td> |
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<td align="center">{$sum[1][2]}</td> |
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<td align="center">{$sum[1][3]}</td> |
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<td align="center">{$sum[1][4]}</td> |
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<td align="center">{$sum[1][5]}</td> |
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<td align="center">{$sum[1][6]}</td> |
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<td align="center">{$sum[1][7]}</td> |
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<td align="center">{$sum[1][8]}</td> |
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<td align="center"><strong>{$sumTotalAt}</strong></td> |
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<td ><strong title="Percentual de Chamadas Atendidas até 30s.">NS: Nível de Serviço </strong></td> |
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</tr> |
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<tr class="arial10" bgcolor="#FFFFFF"> |
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<th >Chamadas Abandonadas</th> |
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<td align="center">{$sum[0][1]}</td> |
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<td align="center">{$sum[0][2]}</td> |
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<td align="center">{$sum[0][3]}</td> |
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<td align="center">{$sum[0][4]}</td> |
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<td align="center">{$sum[0][5]}</td> |
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<td align="center">{$sum[0][6]}</td> |
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<td align="center">{$sum[0][7]}</td> |
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<td align="center">{$sum[0][8]}</td> |
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<td align="center"><strong>{$sumTotalAb}</strong></td> |
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<td ><strong title="Percentual de Chamadas Abandonadas na Fila.">IAB: Índice de Abandono </strong></td> |
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</tr> |
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<tr class="arial10" bgcolor="#FFFFFF"> |
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<th >Chamadas em Espera</th> |
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<td align="center">{$sum[2][1]}</td> |
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<td align="center">{$sum[2][2]}</td> |
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<td align="center">{$sum[2][3]}</td> |
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<td align="center">{$sum[2][4]}</td> |
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<td align="center">{$sum[2][5]}</td> |
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<td align="center">{$sum[2][6]}</td> |
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<td align="center">{$sum[2][7]}</td> |
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<td align="center">{$sum[2][8]}</td> |
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<td align="center"><strong>{$sumTotalIe}</strong></td> |
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<td ><strong title="Percentual de Chamadas Atendidas sem Espera.">IA:</strong> Índice de Atendimento</td> |
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</tr> |
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</table> |
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</td> |
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</tr> |
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</table> |
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{if $erro} |
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<table> |
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<tr> |
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<td>{$erro}</td> |
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</tr> |
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</table> |
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{/if} |
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{/capture}
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