forked from SimplesIP/pabx-app
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60 lines
3.2 KiB
60 lines
3.2 KiB
<?php |
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/* |
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* To change this template, choose Tools | Templates |
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* and open the template in the editor. |
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*/ |
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function GetQryStatusChamadas($useAgt = true) { |
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$matricula = $_SESSION["SSmatriculaUser"]; |
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$dac = $_SESSION[AGT_DAC_CONECT]; |
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$query = "SELECT fila |
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,ABANDONADAS |
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,ATENDIDAS_PA |
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,ESPERA |
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,round( CASE WHEN(ESPERA = 0)THEN 0 ELSE (TEMPO_ESPERA / ESPERA) END ) * INTERVAL '1 SECOND' AS TME |
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,round( CASE WHEN(ATENDIDAS_PA = 0)THEN 0 ELSE (TEMPO_ATENDIMENTO / ATENDIDAS_PA)END) * INTERVAL '1 SECOND' AS TMA |
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,TEMPO_ESPERA |
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,TEMPO_ATENDIMENTO |
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,TEMPO_ABANDONO |
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FROM ( |
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SELECT fila |
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,SUM (CASE WHEN EVENTO = 'ABANDON' THEN 1 ELSE 0 END) AS ABANDONADAS |
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,SUM (CASE WHEN EVENTO IN ('CONNECT') THEN 1 ELSE 0 END) AS ATENDIDAS_PA |
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,SUM (CASE WHEN EVENTO IN ('CONNECT') AND to_number(param1,'999999999') > '3' THEN 1 ELSE 0 END) AS ESPERA |
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,SUM (CASE WHEN EVENTO IN ('CONNECT') AND to_number(param1,'999999999') > '1' THEN to_number(param1,'999999999') ELSE 0 END) AS TEMPO_ESPERA |
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,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER') AND to_number(param2,'999999999') > '1' THEN to_number(param2,'999999999') ELSE 0 END) AS TEMPO_ATENDIMENTO |
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,SUM (CASE WHEN( (EVENTO = 'ABANDON') AND (to_number(param2,'999999999') > '1') ) THEN to_number(param3,'999999999') ELSE 0 END) AS TEMPO_ABANDONO |
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FROM ( |
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SELECT |
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a.calldate,b.fila,b.evento,b.param1,b.param2,b.param3,b.param4 |
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FROM ast_bilhetes a |
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INNER JOIN ast_eventos_dacs b on b.uid2 = a.uniqueid |
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WHERE b.evento in ('ABANDON','COMPLETEAGENT','COMPLETECALLER','CONNECT','ENTERQUEUE') |
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AND a.lastapp <> 'Transferred Call' |
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AND a.data_bilhete = cast(now() as date) "; |
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if ($useAgt) |
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$query .= " AND substring(b.agente, 7,4) = '$matricula' "; |
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$query .= " AND b.fila = (select nome from pbx_dacs where id = $dac) |
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) AS DADOS |
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GROUP BY FILA |
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) AS DADOS |
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"; |
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return $query; |
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} |
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function GetQryInfoGeral() { |
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$dac = $_SESSION[AGT_DAC_CONECT_DESC]; |
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return "select abandonadas, espera from pbx_supervisor_dacs where upper(trim(dac)) = upper(trim('$dac')) "; |
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//atendidas, abandonadas, espera, (tempo_espera * (interval '1 second')) as tempo_espera, cast(percentual_nivel_servico as varchar) || '%' as tempo_nivel_servico |
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} |
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function GetQryInfoChamadasCorrente() { |
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$matricula = $_SESSION["SSmatriculaUser"]; |
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//$dac = $_SESSION[AGT_DAC_CONECT_DESC]; |
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return "select ramal, matricula, nome, (LOCALTIMESTAMP(0) - tempo_login) as tempo_login, modo_atendimento, origem_destino, status, (LOCALTIMESTAMP(0) - duracao) as duracao, |
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uniqueid, protocolo from pbx_supervisor_agentes |
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where matricula = '$matricula' "; |
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} |
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?>
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