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67 lines
6.9 KiB
67 lines
6.9 KiB
{\rtf1\ansi\deff3\adeflang1025 |
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{\colortbl;\red0\green0\blue0;\red128\green128\blue128;} |
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{\stylesheet{\s0\snext0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033 Normal;} |
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{\*\cs15\snext15\b\ab Strong Emphasis;} |
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{\*\cs16\snext16\dbch\af5\dbch\af5\loch\f5 Bullets;} |
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{\s17\sbasedon0\snext18\sb240\sa120\keepn\dbch\af6\dbch\af7\afs28\loch\f4\fs28 Heading;} |
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{\s18\sbasedon0\snext18\sl288\slmult1\sb0\sa140 Text Body;} |
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{\s19\sbasedon18\snext19\sl288\slmult1\sb0\sa140\dbch\af8 List;} |
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{\s20\sbasedon0\snext20\sb120\sa120\noline\i\dbch\af8\afs24\ai\fs24 Caption;} |
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{\s21\sbasedon0\snext21\noline\dbch\af8 Index;} |
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}{\info{\author root }{\creatim\yr2017\mo6\dy5\hr8\min47}{\author root }{\revtim\yr2017\mo6\dy23\hr17\min25}{\printim\yr0\mo0\dy0\hr0\min0}{\comment LibreOffice}{\vern67241986}}\deftab709 |
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\viewscale120 |
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{\*\pgdsctbl |
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{\pgdsc0\pgdscuse451\pgwsxn12240\pghsxn15840\marglsxn1134\margrsxn1134\margtsxn1134\margbsxn1134\pgdscnxt0 Default Style;}} |
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\formshade\paperh15840\paperw12240\margl1134\margr1134\margt1134\margb1134\sectd\sbknone\sectunlocked1\pgndec\pgwsxn12240\pghsxn15840\marglsxn1134\margrsxn1134\margtsxn1134\margbsxn1134\ftnbj\ftnstart1\ftnrstcont\ftnnar\aenddoc\aftnrstcont\aftnstart1\aftnnrlc |
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\pgndec\pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033\qc{\rtlch \ltrch\loch |
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Chamada Entrante} |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\rtlch \ltrch |
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}{\b\ab\rtlch \ltrch |
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}{\b\ab\rtlch \ltrch\loch |
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Defini\u231\'e7\u227\'e3o} |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\rtlch \ltrch |
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}{\rtlch \ltrch\loch |
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\tab } |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\rtlch \ltrch\loch |
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\tab Chamada recebida da p\u250\'fablica fixo ou m\u243\'f3vel, local, interurbana ou internacional,} |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\rtlch \ltrch |
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} |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\b\ab\rtlch \ltrch |
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}{\b\ab\rtlch \ltrch\loch |
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Tipo de Atendimento }{\rtlch \ltrch\loch |
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} |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\rtlch \ltrch |
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} |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\ul\ulc0\b\ab\rtlch \ltrch\loch |
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Eletr\u244\'f4nico}{\rtlch \ltrch\loch |
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} |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\rtlch \ltrch\loch |
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\tab Consideramos atendimento eletr\u244\'f4nico aquele que objetiva resolver o problama do usu\u225\'e1rio sem a necessidade de intera\u231\'e7\u227\'e3o humana e ocorre em uma das situa\u231\'e7\u245\'f5es abaixo:} |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\b\ab\rtlch \ltrch\loch |
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\tab URA} |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\b\ab\rtlch \ltrch\loch |
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\tab }{\rtlch \ltrch\loch |
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\tab Sistema interativo, capaz de emitir a segunda via de uma fatura por exemplo;} |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\b\ab\rtlch \ltrch\loch |
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\tab Voice Mail } |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\b0\ab0\rtlch \ltrch\loch |
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\tab \tab Sistema que armazena e gerencia mensagens de voz gravadas;} |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\b\ab\rtlch \ltrch\loch |
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\tab An\u250\'fancio } |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\b0\ab0\rtlch \ltrch\loch |
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\tab \tab Sistema normalmente utilizado para informar o usu\u225\'e1rio, como por exemplo nos feri\u225\'e1dos.} |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\rtlch \ltrch |
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} |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\ul\ulc0\b\ab\rtlch \ltrch\loch |
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DAC ou Fila}{\ul\ulc0\rtlch \ltrch\loch |
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} |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\rtlch \ltrch\loch |
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\tab A chamada passa por um sistema de gerenciamento que organiza as chamadas em fila para posterior atendimento humano, esta pode ser atendida imediatamente, ap\u243\'f3s espera ou ainda abandonada.} |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033\rtlch \ltrch\loch |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\ul\ulc0\b\ab\rtlch \ltrch\loch |
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Ramal} |
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\par \pard\plain \s0\nowidctlpar{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ltrpar\cf0\kerning1\dbch\af6\langfe2052\dbch\af7\afs24\alang1081\loch\f3\fs24\lang1033{\rtlch \ltrch\loch |
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\tab A chamada \u233\'e9 direcionada para uma ramal interno para atendimento humano.} |
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\par } |