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844 lines
34 KiB
844 lines
34 KiB
<?php |
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include_once 'util/relatoriosBase.php'; |
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class RelTransfer extends Relatorios { |
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private $___ramal; |
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private $___agente; |
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private $___status; |
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public function __construct($idProg, $dbcon, $incDac) { |
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parent::__construct($idProg, $dbcon, $incDac); |
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$this->___ramal = isset($_POST["ramal"]) ? $_POST["ramal"] : ''; |
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$this->___agente = isset($_POST["listaAgente"]) ? $_POST["listaAgente"] : ''; |
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$this->___status = isset($_POST["lstStatus"]) ? $_POST["lstStatus"] : ''; |
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} |
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function ___FiltrosRelatorio() { |
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$agente = $this->___GetAgente(); |
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if ($this->___media != MEDIA_PRINT_GRID) { |
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/* |
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* Recupera os filtros da sessão do usuário. |
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*/ |
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list($this->___dac, $this->___dataIni, $this->___dataFim, $this->___tipoRelatorio) = $_SESSION["SSstorageFiltros"]; |
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if ($this->___media == MEDIA_PRINT_HTML) { |
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$fila = $this->GetIncDac() ? 'Fila: ' . GetDacDesc($this->GetDbCon(), $this->GetIdProg() . ' ') : ''; |
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return sprintf("%sData Inicial: %s Data Final: %s Tipo: %s", $fila, $this->___dataIni, $this->___dataFim, ($this->___tipoRelatorio ? 'Analítico' : 'Sintético')); |
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} |
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$fltCsv = array(); |
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if ($this->GetIncDac()) { |
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$fltCsv[] = 'Fila:' . GetDacDesc($this->GetDbCon(), $this->___dac); |
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} |
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$fltCsv[] = "Data Inicial:" . $this->___dataIni; |
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$fltCsv[] = "Data Final:" . $this->___dataFim; |
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$fltCsv[] = "Data Emissao:" . date('d/m/Y H:i:s'); |
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$fltCsv[] = "Emitido Por:" . GetLogin(); |
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return $fltCsv; |
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} |
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if ($this->GetIncDac()) { |
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$dacs = GetDac($this->GetDbCon(), $this->___dac, "", 0, 1, 0, 0, 1); |
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} |
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$lkPrint = ""; |
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if ($this->___dataCount) { |
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$prt = '<a href="index.php?idProg=%s&media=%s&tipoRelatorio=%s"><img src="imgSite/%s" alt="Clique aqui para imprimir!" width="24" height="24" border="0"></a>'; |
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$prtHtml = "<a href=\"javaScript:NovaJanela('index.php?idProg=%s&media=%s&tipoRelatorio=%s', '%s', '720', '700', 'scrollbars=YES');\"><img src=\"imgSite/%s\" alt=\"Clique aqui para imprimir!\" width=\"24\" height=\"24\" border=\"0\"></a>"; |
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$lkPrint .= sprintf($prtHtml, $this->GetidProg(), MEDIA_PRINT_HTML, $this->___tipoRelatorio, substr(LimpaString(GetDispProgSel($this->GetIdProg())), 0, 20), 'print.gif'); |
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$lkPrint .= sprintf($prt, $this->GetidProg(), MEDIA_PRINT_EXCEL, $this->___tipoRelatorio, 'prt-xls.png'); |
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$lkPrint .= sprintf($prt, $this->GetidProg(), MEDIA_PRINT_PDF, $this->___tipoRelatorio, 'prt-pdf.png'); |
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$lkPrint .= sprintf($prt, $this->GetidProg(), MEDIA_PRINT_CSV, $this->___tipoRelatorio, 'prt-csv.png'); |
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} |
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$tipoRel = !$this->___tipoRelatorio ? '' : 'checked="checked"'; |
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/* |
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* Personalise esta função se necessitar de outras opnioes de filtro. |
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*/ |
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$filtro = '<table border="0" cellspacing="1" cellpadding="1">'; |
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/* |
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* Rotulos. |
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*/ |
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$filtro .= '<tr>'; |
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if ($this->GetIncDac()) |
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$filtro .= '<td>Fila</td>'; |
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$filtro .= '<td>Data Inicial</td>'; |
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$filtro .= '<td>Data Final </td>'; |
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$filtro .= '<td>Ramal</td>'; |
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$filtro .= '<td>Agente</td>'; |
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$filtro .= '<td>Status</td>'; |
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$filtro .= '<td align="center" valign="middle"> </td>'; |
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$filtro .= '</tr>'; |
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/* |
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* Valores. |
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*/ |
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$filtro .= '<tr>'; |
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if ($this->GetIncDac()) |
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$filtro .= sprintf('<td>%s</td>', $dacs); |
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$filtro .= '<td><input name="dataIni" id="dataIni" type="text" size="15" maxlength="10" value="%s" onkeyup="formataData(this)" title="dd/mm/aaaa"></td>'; |
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$filtro .= '<td><input name="dataFim" id="dataFim" type="text" size="15" maxlength="10" value="%s" onkeyup="formataData(this)" title="dd/mm/aaaa"></td>'; |
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$filtro .= sprintf('<td><input name="ramal" id="ramal" type="text" size="15" value="%s" /></td>', $this->___ramal); |
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$filtro .= sprintf('<td>%s</td>', $agente); |
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$filtro .= sprintf('<td>%s</td>', $this->___GetStatus($this->___status)); |
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$filtro .= '<td><input type="submit" name="btConsulta" id="btConsulta" value="Consultar"></td>'; |
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$filtro .= '<td>%s</td>'; |
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$filtro .= '</tr>'; |
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$filtro .= '</table>'; |
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/* |
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* Guarda os filtros passados para recuperar na emiss�o dos relat�ios para impress�o. |
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*/ |
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$_SESSION["SSstorageFiltros"] = array($this->___dac, $this->___dataIni, $this->___dataFim, $this->___tipoRelatorio, $this->___agente); |
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return sprintf($filtro, $this->___dataIni, $this->___dataFim, $lkPrint); |
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} |
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protected function ___GetDadosDb() { |
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$dataIni = FormatDtMssql($this->___dataIni); |
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$dataFim = FormatDtMssql($this->___dataFim); |
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$dac = $this->___dac; |
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$dataCorte = GetDataRelatorio(); |
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$ramal = $this->___ramal; |
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$agente = $this->___agente; |
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$status = $this->___status; |
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$query = "select * from( |
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select d.fila, a.calldate, a.src, |
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case when(d.evento in('COMPLETECALLER','COMPLETEAGENT')) |
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then(select q.destino from pbx_bilhetes_complemento q where q.uniqueid2 = a.uniqueid and q.direcao = 'fila-ramal') |
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else(select q.destino from pbx_bilhetes_complemento q where q.uniqueid2 = a.uniqueid order by data_registro limit 1) |
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end as dst, |
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c.apelido, a.billsec, a.duration, |
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case when(a.disposition = 'ANSWERED')then 'ATENDIDA' else 'ABANDONADA' end as status |
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from pbx_bilhetes a,pbx_usuarios c, pbx_eventos_dacs d, pbx_dacs e |
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where c.matricula = substring(d.agente, 7, 4) |
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and d.uid2 = a.uniqueid |
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and e.nome = d.fila |
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and d.evento in('COMPLETEAGENT','COMPLETECALLER','COMPLETAAGENT','COMPLETACALLER') |
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and a.lastapp <> 'Transferred Call' |
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and a.data_bilhete >= '$dataIni' |
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and a.data_bilhete <= '$dataFim' |
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and exists(select '' from pbx_bilhetes where data_bilhete = a.data_bilhete and accountcode = a.uniqueid) "; |
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$dataIni ? $query .= " and a.calldate::date >= '$dataIni' " : ''; |
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$dataFim ? $query .= " and a.calldate::date <= '$dataFim' " : ''; |
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$ramal ? $query .= " and a.dst = '$ramal' " : ''; |
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$agente ? $query .= " and c.matricula = '$agente' " : ''; |
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$status ? $query .= " and a.disposition = '$status' " : ''; |
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$dac ? $query .= " and e.id = '$dac' " : ''; |
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$query .= " union all |
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select d.fila, a.calldate, a.src, (select q.destino from pbx_bilhetes_complemento q where q.uniqueid2 = a.uniqueid order by data_registro desc limit 1)as dst, c.apelido, d.param4::bigint as billsec, a.duration, |
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case when(a.disposition = 'ANSWERED' or d.param4 > '0')then 'ATENDIDA' else 'ABANDONADA' end as status |
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from pbx_bilhetes a,pbx_usuarios c, pbx_eventos_dacs d, pbx_dacs e |
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where c.matricula = substring(d.agente, 7, 4) |
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and d.uid2 = a.uniqueid |
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and e.nome = d.fila |
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and d.param4 <> '' |
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and d.evento in('TRANSFER','TRANSFERORIG') |
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and a.lastapp <> 'Transferred Call' |
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and a.data_bilhete >= '$dataIni' |
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and a.data_bilhete <= '$dataFim' "; |
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$dataIni ? $query .= " and a.calldate::date >= '$dataIni' " : ''; |
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$dataFim ? $query .= " and a.calldate::date <= '$dataFim' " : ''; |
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$ramal ? $query .= " and a.dst = '$ramal' " : ''; |
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$agente ? $query .= " and c.matricula = '$agente' " : ''; |
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$status ? $query .= " and a.disposition = '$status' " : ''; |
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$dac ? $query .= " and e.id = '$dac' " : ''; |
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$query .= ")as transferencia order by 2"; |
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//echo $query; |
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$result = $this->___GetQuery($query); |
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$row = pg_fetch_all($result); |
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$this->SetData($row ? $row : array()); |
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} |
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protected function ___PreparaCsv() { |
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$dataRel = array(); |
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$chmTotal = array(); |
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$filtro = $this->___FiltrosRelatorio(); |
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$dataRel[] = GenerateCsvFromArray($filtro); |
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$dadosCabecalio = array('Ramal', 'Origem', 'Data/Hora', 'Tempo', 'Status'); |
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$dadosField = array('dst', 'src', 'calldate', 'billsec', 'status'); |
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$dataRel[] = GenerateCsvFromArray($dadosCabecalio); |
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$somaReg = 0; |
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$somaChm = 0; |
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/* |
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* Linhas de dados. |
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*/ |
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foreach ($this->GetData()[0] as $row) { |
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$somaReg ++; |
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$row['status'] == 'ATENDIDA' ? $somaChm++ : ''; |
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$row['billsec'] = SecondToStrTime($row['billsec']); |
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$row['calldate'] = date('d/m/Y H:i:s', strtotime($row['calldate'])); |
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$chmTotal[$row['dst']] += 1; |
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$linha = array(); |
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foreach ($dadosField as $key) { |
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$linha[] = $row["$key"]; |
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} |
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$dataRel[] = GenerateCsvFromArray($linha); |
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} |
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$dataRel[] = GenerateCsvFromArray(array('Total Atendidadas:', '', '', '', $somaChm)); |
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$dataRel[] = GenerateCsvFromArray(array('Total Chamadas:', '', '', '', $somaReg)); |
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$dataRel[] = GenerateCsvFromArray(array('')); |
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$dataRel[] = GenerateCsvFromArray(array('Ramal','Quantidade')); |
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foreach($chmTotal as $k => $v){ |
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$dataRel[] = GenerateCsvFromArray(array($k,$v)); |
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} |
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$this->___dataRel[] = $dataRel; |
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} |
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protected function ___PreparaExcel() { |
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$dataRel = array(); |
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$chmTotal = array(); |
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$filtro = $this->___FiltrosRelatorio(); |
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/* |
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* Inicia o relat�rio. |
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*/ |
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/* |
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* Cria os filtros |
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*/ |
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$linha = array('LABEL'); |
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foreach ($filtro as $values) { |
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list($label, $value) = explode(":", $values); |
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$linha[] = $label; |
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} |
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$dataRel[] = $linha; |
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$linha = array('DADOS'); |
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foreach ($filtro as $values) { |
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list($label, $value) = explode(":", $values); |
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$linha[] = $value; |
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} |
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$dataRel[] = $linha; |
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$dadosCabecalio = array('Ramal', 'Origem', 'Data/Hora', 'Tempo', 'Status'); |
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$dadosField = array('dst', 'src', 'calldate', 'billsec', 'status'); |
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$linha = array('LABEL'); |
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foreach ($dadosCabecalio as $value) { |
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$linha[] = $value; |
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} |
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$dataRel[] = $linha; |
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$somaReg = 0; |
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$somaChm = 0; |
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/* |
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* Linhas de dados. |
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*/ |
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foreach ($this->GetData()[0] as $row) { |
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$somaReg ++; |
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$row['status'] == 'ATENDIDA' ? $somaChm++ : ''; |
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$row['billsec'] = SecondToStrTime($row['billsec']); |
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$row['calldate'] = date('d/m/Y H:i:s', strtotime($row['calldate'])); |
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$chmTotal[$row['dst']] += 1; |
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$linha = array('DADOS'); |
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foreach ($dadosField as $key) { |
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$linha[] = $row["$key"]; |
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} |
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$dataRel[] = $linha; |
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} |
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$dataRel[] = array('LABEL', 'Chamadas Atendidas: ', '', '', '', $somaChm); |
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$dataRel[] = array('LABEL', 'Total Chamadas: ', '', '', '', $somaReg); |
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$dataRel[] = array('LABEL', ''); |
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$dataRel[] = array('LABEL', 'Ramal ', 'Quantidade'); |
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foreach ($chmTotal as $k => $v){ |
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$dataRel[] = array('DADOS', $k, $v); |
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} |
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$this->___dataRel[] = $dataRel; |
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} |
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protected function ___PreparaGrid() { |
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$dataRel = array(); |
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$chmTotal = array(); |
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$dadosCabecalio = array( |
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'Ramal' => 'align="center"', |
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'Origem' => 'align="center"', |
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'Data/Hora' => 'align="center"', |
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'Tempo' => 'align="center"', |
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'Status' => 'align="center"' |
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); |
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$dadosField = array( |
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'dst' => 'align="center"', |
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'src' => 'align="center"', |
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'calldate' => 'align="center"', |
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'billsec' => 'align="center"', |
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'status' => 'align="center"' |
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); |
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/* |
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* Inicia o relat�rio. |
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*/ |
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$dataRel[] = '<table width="70%" cellpadding="2" class="grid">'; |
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/* |
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* Monta a linha de cabecalio. |
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*/ |
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$linha = '<tr>'; |
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$linha .= "<th align=\"center\" colspan=\"5\">Transferência de chamada</th>"; |
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$linha .= "</tr>"; |
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$dataRel[] = $linha; |
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/* |
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* Verifica se retornou dados |
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*/ |
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if (!IsPostBack() || !count($this->GetData()[0])) { |
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$dataRel[] = sprintf("<tr><td align=\"center\" colspan=\"%s\">%s<td></tr></table>", count($dadosCabecalio) - 1, (!IsPostBack() ? 'Informe os parametros e clique em consultar!' : 'Nenhum registro encontado!')); |
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$this->___dataRel[] = $dataRel; |
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return; |
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} |
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$linhaC = "<tr>"; |
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foreach ($dadosCabecalio as $key => $value) { |
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$linhaC .= sprintf("<th %s>%s</th>", $value, $key); |
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} |
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$linhaC .= "</tr>"; |
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$dataRel[] = $linhaC; |
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$somaReg = 0; |
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$somaChm = 0; |
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/* |
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* Linhas de dados. |
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*/ |
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foreach ($this->GetData()[0] as $row) { |
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$somaReg ++; |
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$row['status'] == 'ATENDIDA' ? $somaChm++ : ''; |
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$row['dst'] = ocultarTelefone($row['dst']); |
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$row['src'] = ocultarTelefone($row['src']); |
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$row['billsec'] = SecondToStrTime($row['billsec']); |
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$row['calldate'] = date('d/m/Y H:i:s', strtotime($row['calldate'])); |
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$chmTotal[$row['dst']] += 1; |
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$linha = "<tr>"; |
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foreach ($dadosField as $key => $value) { |
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$linha .= sprintf("<td %s>%s</td>", $value, $row["$key"]); |
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} |
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$linha .= "</tr>"; |
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$dataRel[] = $linha; |
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} |
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$dataRel[] = "<tr><th colspan=\"4\">Chamadas Atendidas: </th><th align=\"center\">$somaChm</th></tr>"; |
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$dataRel[] = "<tr><th colspan=\"4\">Total de chamadas: </th><th align=\"center\">$somaReg</th></tr>"; |
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$dataRel[] = "</table><br>"; |
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$tabletotal = "<table width=\"30%\" cellpadding=\"2\" class=\"grid\"><tr><th colspan=\"2\">Resumo de chamadas: </th></tr>"; |
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$tabletotal .= "<tr><th>Ramal</th><th>Quantidade</th></tr>"; |
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foreach ($chmTotal as $chave => $valores) { |
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$tabletotal .= "<tr><td>$chave </td><td>$valores</td></tr>"; |
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} |
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$tabletotal .= "</table>"; |
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$dataRel[] = $tabletotal; |
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$this->___dataRel[] = $dataRel; |
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} |
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protected function ___PreparaHtml() { |
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} |
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protected function ___PreparaPdf() { |
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list($this->___dac, $this->___dataIni, $this->___dataFim, $this->___tipoRelatorio) = $_SESSION["SSstorageFiltros"]; |
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$chmTotal = array(); |
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$dadosCabecalio = array( |
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'Ramal' => 'C', |
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'Origem' => 'C', |
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'Data/Hora' => 'C', |
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'Tempo' => 'C', |
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'Status' => 'C' |
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); |
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$dadosField = array( |
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'dst' => 'C', |
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'src' => 'C', |
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'calldate' => 'C', |
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'billsec' => 'C', |
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'status' => 'C' |
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); |
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$somaChm = 0; |
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$x = 0; |
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$dados = $this->GetData()[0]; |
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$chave = ''; |
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/* |
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* Linhas de dados. |
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*/ |
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foreach ($dados as $row) { |
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$row['status'] == 'ATENDIDA' ? $somaChm++ : ''; |
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$row['billsec'] = SecondToStrTime($row['billsec']); |
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$row['calldate'] = date('d/m/Y H:i:s', strtotime($row['calldate'])); |
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foreach ($chmTotal as $key => $v) { |
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if ($v['ramal'] == $row['dst']) { |
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$chave = $key; |
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break; |
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} |
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} |
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$x++; |
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if ($chave) { |
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$chmTotal[$chave]['quantidade'] ++; |
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$chave = ''; |
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} else { |
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$chmTotal[$x]['ramal'] = $row['dst']; |
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$chmTotal[$x]['quantidade'] = 1; |
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} |
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} |
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$widthHeader = array(38, 38, 38, 38, 38); |
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$totaliza = array("Total Chamadas: $x", '', '', '', "Total Atendidas: $somaChm"); |
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$table = array($dadosCabecalio, $dadosField, $dados, $widthHeader, $totaliza, 0); |
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$table1 = array(array('Ramal' => 'C', 'Quantidade' => 'C'), array('ramal' => 'C', 'quantidade' => 'C'), $chmTotal, array(38, 38), 0, 1); |
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$this->___dataRel = array($table, $table1); |
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} |
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protected function ___GetAgente() { |
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global $dbcon; |
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$query = sprintf("SELECT DISTINCT c.matricula, c.apelido as nome |
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FROM pbx_bilhetes a, pbx_eventos_dacs b, pbx_usuarios c |
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WHERE b.uid2 = a.uniqueid |
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AND c.matricula = substring(b.agente, 7, 4) |
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AND a.calldate::date >= '%s' |
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AND a.calldate::date <= '%s' |
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AND b.fila = case when(%s = 0)then b.fila else (select nome from pbx_dacs where id = %s) end |
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ORDER BY 2", FormatDtMssql($this->___dataIni), FormatDtMssql($this->___dataFim), $this->___dac, $this->___dac); |
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$resp = pg_query($dbcon, $query); |
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if(!$resp) { |
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return "<select><option value=\"0\">Todos</option></select>"; |
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} |
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$result = pg_fetch_all($resp); |
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$row = "<select name=\"listaAgente\">"; |
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!$result ? $row .= "<option value=\"0\"> ----- </option>" : $row .= "<option value=\"0\">Todos</option>"; |
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foreach ($result as $agentes) { |
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$sel = $this->___agente == $agentes['matricula'] ? "selected" : ''; |
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$row .= sprintf("<option value=\"%s\" $sel>%s</option>", $agentes['matricula'], $agentes['nome']); |
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} |
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$row .= "</select>"; |
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return $row; |
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} |
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protected function ___GetStatus($st) { |
|
$status = "<select name=\"lstStatus\" id=\"lstStatus\">"; |
|
$status .= str_replace("{SEL}", (!$st ? "selected" : ""), "<option value=\"\" {SEL}>Todos</option>"); |
|
$status .= str_replace("{SEL}", ($st == "ANSWERED" ? "selected" : ""), "<option value=\"ANSWERED\" {SEL}>ATENDIDA</option>"); |
|
$status .= str_replace("{SEL}", ($st == "BUSY" ? "selected" : ""), "<option value=\"BUSY\" {SEL}>OCUPADO</option>"); |
|
$status .= str_replace("{SEL}", ($st == "ENQUIRY" ? "selected" : ""), "<option value=\"ENQUIRY\" {SEL}>CONSULTA</option>"); |
|
$status .= str_replace("{SEL}", ($st == "NO ANSWER" ? "selected" : ""), "<option value=\"NO ANSWER\" {SEL}>ABANDONADA</option>"); |
|
$status .= "</select>"; |
|
|
|
return $status; |
|
} |
|
|
|
public function ExecutaRelatorio() { |
|
global $jsStartup, $jsJQuery, $smarty; |
|
try { |
|
/* |
|
* Use esta fun��o para validar dados do formul�rio. |
|
*/ |
|
$this->___ValidaForm(); |
|
|
|
/* |
|
* Recupera os dados do banco. |
|
*/ |
|
$this->___ConteudoRelatorio(); |
|
|
|
/* |
|
* Imprime relat�rio de acordo com a media passada. |
|
*/ |
|
$conteudoRelatorio = $this->___ImprimeRelatorio(); |
|
} catch (Exception $exc) { |
|
$this->SetMsg($exc->getMessage()); |
|
$jsStartup[] = sprintf("alert('%s');", $this->GetMsg()); |
|
$this->___GravaLog(); |
|
} |
|
|
|
/* |
|
* Inclua os scripts necess�rios aqui. |
|
*/ |
|
$jsJQuery[] = "\$('#dataIni').keypress(function(){formataDataHora(this);}) "; |
|
$jsJQuery[] = "\$('#dataFim').keypress(function(){formataDataHora(this);}) "; |
|
|
|
$smarty->assign('filtros', $this->___FiltrosRelatorio()); |
|
$smarty->assign('conteudo', $conteudoRelatorio); |
|
$smarty->assign('msg', $this->GetMsg()); |
|
GetTemplate($smarty, 'relatoriosGrid.tpl'); |
|
} |
|
|
|
} |
|
|
|
$relTransfer = new RelTransfer($idProg, $dbcon, 1); |
|
$relTransfer->ExecutaRelatorio(); |
|
|
|
/* |
|
* Relatório mostra a produtividade de um agente |
|
|
|
require_once("bd.php"); |
|
|
|
//variaveis para manter o estado |
|
if ($_POST["btConsulta"]) { |
|
$_SESSION["listaDacs"] = $_POST["listaDacs"]; |
|
$_SESSION["listaAgente"] = $_POST["listaAgente"]; |
|
$_SESSION["dataIni"] = $_POST["dataIni"]; |
|
$_SESSION["dataFim"] = $_POST["dataFim"]; |
|
$_SESSION["ramal"] = $_POST["ramal"]; |
|
$_SESSION["lstStatus"] = $_POST["lstStatus"]; |
|
} else { |
|
$_SESSION["listaAgente"] = 0; |
|
$_SESSION["listaDacs"] = !IsAjax() ? GetIdDacPadrao($dbcon, $_SESSION["SSidUser"]) : $_GET["listaDacs"]; |
|
$_SESSION["dataIni"] = !IsAjax() ? date('d/m/Y') . " 00:00" : $_GET["dataIni"]; |
|
$_SESSION["dataFim"] = !IsAjax() ? date('d/m/Y') . " 23:59" : $_GET["dataFim"]; |
|
$_SESSION["lstStatus"] = ""; |
|
} |
|
|
|
//Verifica se � o primeiro acesso a pagia |
|
$isPostBack = isset($_GET["idProg"]) ? 0 : 1; |
|
|
|
$codSel = $_SESSION["listaDacs"]; |
|
//carrega dacs |
|
if (!IsAjax()) |
|
$dacs = GetDac($dbcon, $codSel, "", 0); |
|
|
|
|
|
//carrega Atendente |
|
if (!IsAjax()) |
|
$codSel = ((!$_SESSION["listaAgente"]) || ($trocaDac)) ? 0 : $_SESSION["listaAgente"]; |
|
else |
|
$codSel = !empty($_GET["codAgt"]) ? $_GET["codAgt"] : 0; |
|
|
|
$sel = !$codSel ? "selected" : ""; |
|
|
|
$agentes = "<select name=\"listaAgente\" id=\"listaAgente\" size=\"1\">"; |
|
$agentes .= "<option value=\"0\" $sel>Todos</option>"; |
|
|
|
$idDac = $_SESSION["listaDacs"]; |
|
|
|
$dtAgtIni = FormatDtMssql(substr($_SESSION["dataIni"], 0, 10)); |
|
$dtAgtFim = FormatDtMssql(substr($_SESSION["dataFim"], 0, 10)); |
|
|
|
|
|
$query = "select distinct c.matricula, c.apelido as nome |
|
from pbx_bilhetes a, pbx_eventos_dacs b, pbx_usuarios c |
|
where b.uid2 = a.uniqueid |
|
and c.matricula = substring(b.agente, 7, 4) |
|
and a.calldate::date >= '$dtAgtIni' |
|
and a.calldate::date <= '$dtAgtFim' |
|
and b.fila = case when($idDac = 0)then b.fila else (select nome from pbx_dacs where id = $idDac) end |
|
order by 2 "; |
|
|
|
//if(IsAdmin()) echo $query; |
|
$result = pg_query($dbcon, $query); |
|
|
|
$numAgt = 0; |
|
while ($dados = @pg_fetch_row($result)) { |
|
if ($codSel == $dados[0]) { |
|
$sel = "selected"; |
|
$i = 1; |
|
} else { |
|
$sel = ""; |
|
} |
|
$agentes .= "<option value=\"$dados[0]\" $sel>$dados[1]</option>"; |
|
$numAgt++; |
|
} |
|
|
|
$agentes .= "</select>"; |
|
|
|
if (!$numAgt) |
|
$agentes = str_replace('Todos', '------', $agentes); |
|
|
|
//relatorio |
|
if (IsAjax()) { |
|
echo $agentes; |
|
} else { |
|
$imp = 0; |
|
$linhas = ""; |
|
|
|
//valida data inicial |
|
$hora = array(); |
|
$valDate = substr($_SESSION["dataIni"], 0, 10); |
|
$hora = explode(":", substr($_SESSION["dataIni"], 11, 5)); |
|
$hora[0] = (int) $hora[0]; |
|
$hora[1] = (int) $hora[1]; |
|
$valIni = is_date($valDate); |
|
if ($valIni) |
|
$valIni = !$hora[0] && !$hora[1] ? true : (($hora[0] > 23) || ($hora[1] > 59) ? false : true); |
|
|
|
//valida data final |
|
$hora = array(); |
|
$valDate = substr($_SESSION["dataFim"], 0, 10); |
|
$hora = explode(":", substr($_SESSION["dataFim"], 11, 5)); |
|
|
|
$hora[0] = (int) $hora[0]; |
|
$hora[1] = (int) $hora[1]; |
|
|
|
$valFim = is_date($valDate); |
|
if ($valFim) |
|
$valFim = (!$hora[0] && !$hora[1]) ? true : (($hora[0] > 23) || ($hora[1] > 59) ? false : true); |
|
|
|
if (IsPostBack() && !$_SESSION["listaDacs"]) { |
|
$jsStartup[] = "alert('Selecione um DAC!');"; |
|
$msg = "Selecione um DAC!"; |
|
} else if (!$valIni) { |
|
$jsStartup[] = "alert('Data inicial inv�lida!');"; |
|
$msg = "Data inicial inv�lida!"; |
|
} else if (!$valFim) { |
|
$jsStartup[] = "alert('Data final inv�lida!');"; |
|
$msg = "Data final inv�lida!"; |
|
} else { |
|
if ($isPostBack) { |
|
$setQuery = ""; |
|
$setQuery = utf8_encode(GetQuery($trocaDac)); |
|
$result = @pg_query($dbcon, $setQuery); |
|
|
|
|
|
$resumo = array(); |
|
$total = 0; |
|
$buffDados = array();tempo_atende |
|
$dacSel = ""; |
|
$totais = array(); |
|
while ($dados = @pg_fetch_array($result)) { |
|
$dados["dac"] = $dados["fila"]; |
|
$dados["data"] = $dados["calldate"]; |
|
$dados["agente"] = $dados["apelido"]; |
|
$dados["destino"] = $dados["dst"]; |
|
$dados["fone"] = $dados["src"]; |
|
// fila, calldate, src, dst, apelido, disposition, billsec, duration |
|
|
|
$buffDados[] = $dados; |
|
$data = FormataDBDataHora($dados["data"]); |
|
$fone = FormataFone($dados["fone"]); |
|
$agente = $dados["agente"]; |
|
$destino = $dados["destino"]; // == 200 ? $dados["dac"] : $dados["destino"]; |
|
$status = $dados["status"]; |
|
$dacSel = $dados["dac"]; |
|
$tipo = SecondToStrTime($dados["billsec"]); |
|
$totais[$dados["status"]] ++; |
|
|
|
//Ramal, Origem, Data/Hora, Tipo, Status |
|
|
|
|
|
if (!array_key_exists($dados["destino"], $resumo)) |
|
$resumo[$dados["destino"]] = 1; |
|
else |
|
$resumo[$dados["destino"]] ++; |
|
|
|
|
|
$linhas .= "<tr> |
|
<td align=\"left\" class=\"headColun\">$destino</td> |
|
<td align=\"left\" class=\"headColun\">$fone</td> |
|
<td align=\"left\" class=\"headColun\">$data</td> |
|
<td align=\"left\" class=\"headColun\">$tipo</td> |
|
<td align=\"center\" class=\"headColun\">$status</td> |
|
</tr>"; |
|
|
|
$total++; |
|
} |
|
|
|
ksort($resumo); |
|
$totalRes = 0; |
|
$akey = array(); |
|
$totalResumo = 0; |
|
foreach ($resumo as $key => $value) { |
|
$akey[] = array($key, $value); |
|
$linhaResumo .= "<tr> <td align=\"center\">$key</td><td align=\"right\">$value</td></tr>"; |
|
$totalRes += $value; |
|
$totalResumo++; |
|
} |
|
} |
|
//dados para relatorio |
|
$_SESSION["dadosRelTrans"] = $buffDados; |
|
$_SESSION["relTransTotal"] = $total; |
|
$_SESSION["dacSel"] = $dacSel; |
|
$_SESSION["dadosRelResumo"] = $akey; |
|
$_SESSION["relTransResumoTotal"] = $totalResumo; |
|
} |
|
|
|
|
|
$jsJQuery[] = "\$('#listaDacs').change(function(){GetAgtFromTransfer();}) "; |
|
|
|
$jsJQuery[] = "\$('#dataIni').keypress(function(){formataDataHora(this);}) "; |
|
$jsJQuery[] = "\$('#dataIni').change(function(){GetAgtFromTransfer();}) "; |
|
|
|
$jsJQuery[] = "\$('#dataFim').keypress(function(){formataDataHora(this);}) "; |
|
$jsJQuery[] = "\$('#dataFim').change(function(){GetAgtFromTransfer();}) "; |
|
|
|
//totalizacao |
|
if ($total) { |
|
$linhaTotal = ""; |
|
foreach ($totais as $key => $value) |
|
$linhaTotal .= "<tr><th colspan=\"4\" align=\"left\">Total de $key</th><th align=\"right\">$value</th></tr>"; |
|
|
|
$linhaTotal .= "<tr><th colspan=\"4\" align=\"left\">Total Geral</th><th align=\"right\">$total</th></tr>"; |
|
} |
|
|
|
if ($isPostBack) { |
|
$erro = ""; |
|
if (pg_last_error($dbcon)) |
|
$erro = "Ocorreram erros durante a opera��o. Erro: " . pg_last_error($dbcon); |
|
} |
|
|
|
|
|
$smarty->assign('imp', $total); |
|
$smarty->assign('dtIni', $_SESSION["dataIni"]); |
|
$smarty->assign('dtFim', $_SESSION["dataFim"]); |
|
$smarty->assign('ramal', $_SESSION["ramal"]); |
|
$smarty->assign('dacs', $dacs); |
|
$smarty->assign('agentes', $agentes); |
|
$smarty->assign('status', GetStatus($_SESSION["lstStatus"])); |
|
$smarty->assign('linhas', $linhas); |
|
$smarty->assign('totais', $linhaTotal); |
|
$smarty->assign('linhaResumo', $linhaResumo); |
|
$smarty->assign('totalRes', $totalRes); |
|
$smarty->assign('erro', $erro); |
|
DispRel($smarty); |
|
} |
|
|
|
function DispRel($smarty) { |
|
$smarty->display('transferenciaGrid.tpl'); |
|
} |
|
|
|
function GetQuery($trocaDac) { |
|
$dac = trim($_SESSION["listaDacs"]); |
|
$agente = trim($_SESSION["agente"]); |
|
$dt = trim($_SESSION["dataIni"]); |
|
$dtFim = trim($_SESSION["dataFim"]); |
|
$ramal = trim($_SESSION["ramal"]); |
|
$status = trim($_SESSION["lstStatus"]); |
|
|
|
|
|
$dataInicial = FormatDtMssql(substr($_SESSION["dataIni"], 0, 10)); |
|
$dataFinal = FormatDtMssql(substr($_SESSION["dataFim"], 0, 10)); |
|
|
|
$dt = soNumero($dt) <= 8 ? '' : FormatDtHoraBD($dt); |
|
$dtFim = soNumero($dtFim) <= 8 ? '' : FormatDtHoraBD($dtFim); |
|
$dataCorte = GetDataRelatorio(); |
|
|
|
$query = " select * from( |
|
select d.fila, a.calldate, a.src, |
|
case when(d.evento in('COMPLETECALLER','COMPLETEAGENT')) |
|
then(select q.destino from pbx_bilhetes_complemento q where q.uniqueid2 = a.uniqueid and q.direcao = 'fila-ramal') -- entrada |
|
else(select q.destino from pbx_bilhetes_complemento q where q.uniqueid2 = a.uniqueid order by data_registro limit 1) -- sa�da |
|
end as dst, |
|
c.apelido, a.billsec, a.duration, |
|
case when(a.disposition = 'ANSWERED')then 'ATENDIDA' else 'ABANDONADA' end as status |
|
from pbx_bilhetes a,pbx_usuarios c, pbx_eventos_dacs d, pbx_dacs e |
|
where c.matricula = substring(d.agente, 7, 4) |
|
and d.uid2 = a.uniqueid |
|
and e.nome = d.fila |
|
and d.evento in('COMPLETEAGENT','COMPLETECALLER','COMPLETAAGENT','COMPLETACALLER') |
|
and a.lastapp <> 'Transferred Call' |
|
and a.data_bilhete >= '$dataCorte' |
|
and a.data_bilhete >= '$dataInicial' |
|
and a.data_bilhete <= '$dataFinal' |
|
and exists(select '' from pbx_bilhetes where data_bilhete = a.data_bilhete and accountcode = a.uniqueid)\n"; |
|
|
|
if ($dt) |
|
$query .= " and date_trunc('minute', a.calldate) >= '$dt'\n"; |
|
if ($dtFim) |
|
$query .= " and date_trunc('minute', a.calldate) <= '$dtFim'\n"; |
|
if ($ramal) |
|
$query .= " and a.dst = '$ramal'\n"; |
|
if ($agente) |
|
$query .= " and c.matricula = '$agente'\n"; |
|
if ($status) |
|
$query .= " and a.disposition = '$status'\n"; |
|
if ($dac) |
|
$query .= " and e.id = '$dac' \n"; |
|
|
|
$query .= "union all |
|
select d.fila, a.calldate, a.src, (select q.destino from pbx_bilhetes_complemento q where q.uniqueid2 = a.uniqueid order by data_registro desc limit 1)as dst, c.apelido, d.param4::bigint as billsec, a.duration, |
|
case when(a.disposition = 'ANSWERED' or d.param4 > '0')then 'ATENDIDA' else 'ABANDONADA' end as status |
|
from pbx_bilhetes a,pbx_usuarios c, pbx_eventos_dacs d, pbx_dacs e |
|
where c.matricula = substring(d.agente, 7, 4) |
|
and d.uid2 = a.uniqueid |
|
and e.nome = d.fila |
|
and d.param4 <> '' |
|
and d.evento in('TRANSFER','TRANSFERORIG') |
|
and a.lastapp <> 'Transferred Call' |
|
and a.data_bilhete < '$dataCorte' |
|
and a.data_bilhete >= '$dataInicial' |
|
and a.data_bilhete <= '$dataFinal' \n"; |
|
|
|
if ($dt) |
|
$query .= " and date_trunc('minute', a.calldate) >= '$dt'\n"; |
|
if ($dtFim) |
|
$query .= " and date_trunc('minute', a.calldate) <= '$dtFim'\n"; |
|
if ($ramal) |
|
$query .= " and a.dst = '$ramal'\n"; |
|
if ($agente) |
|
$query .= " and c.matricula = '$agente'\n"; |
|
if ($status) |
|
$query .= " and a.disposition = '$status'\n"; |
|
if ($dac) |
|
$query .= " and e.id = '$dac' "; |
|
|
|
$query .= ")as transferencia |
|
order by 2 \n"; |
|
|
|
|
|
|
|
//if(IsAdmin()) echo $query; |
|
return $query; |
|
} |
|
|
|
function HoraZero($h) { |
|
$hora = explode(":", $h); |
|
if (((int) $hora[0] == true) || ((int) $hora[1] == true)) |
|
return false; |
|
else |
|
return true; |
|
} |
|
|
|
function GetStatus($st) { |
|
$status = "<select name=\"lstStatus\" id=\"lstStatus\">"; |
|
$status .= str_replace("{SEL}", (!$st ? "selected" : ""), "<option value=\"\" {SEL}>Todos</option>"); |
|
$status .= str_replace("{SEL}", ($st == "ANSWERED" ? "selected" : ""), "<option value=\"ANSWERED\" {SEL}>ATENDIDA</option>"); |
|
$status .= str_replace("{SEL}", ($st == "BUSY" ? "selected" : ""), "<option value=\"BUSY\" {SEL}>OCUPADO</option>"); |
|
$status .= str_replace("{SEL}", ($st == "ENQUIRY" ? "selected" : ""), "<option value=\"ENQUIRY\" {SEL}>CONSULTA</option>"); |
|
$status .= str_replace("{SEL}", ($st == "NO ANSWER" ? "selected" : ""), "<option value=\"NO ANSWER\" {SEL}>ABANDONADA</option>"); |
|
$status .= "</select>"; |
|
|
|
return $status; |
|
} |
|
|
|
*/ |
|
?> |
|
|
|
|