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<?php
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require("jpgraph/jpgraph.php");
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require("jpgraph/jpgraph_bar.php");
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require("jpgraph/jpgraph_line.php");
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//variaveis para manter o estado
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$listaDacs = isset($_REQUEST["listaDacs"]) ? $_REQUEST["listaDacs"] : GetIdDacPadrao($dbcon, GetIdUser());
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$dataIni = isset($_REQUEST["dataIni"]) ? $_REQUEST["dataIni"] : date('d/m/Y');
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$dataFim = isset($_REQUEST["dataFim"]) ? $_REQUEST["dataFim"] : date('d/m/Y');
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$totalMedia = isset($_REQUEST["totalMedia"]) ? $_REQUEST["totalMedia"] : 1;
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$cssBlock = "<style>
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@media print {
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.headSite, #rodapeSite, .filtro {
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display: none;
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}
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}
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</style>";
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$linkGraph = '';
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$printGraph = isset($_REQUEST['printGraph']) ? 1 : 0;
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if ($printGraph) {
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ob_clean();
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$query = GetQuery($dataIni, $dataFim, $listaDacs);
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$result = pg_query($query);
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$arTotal = GetArHour();
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$arOferecidas = GetArHour();
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$arAtendidas = GetArHour();
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$arAbandonadas = GetArHour();
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$arTransbordadas = GetArHour();
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$arEspera = GetArHour();
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$arAtd30 = GetArHour();
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$arTrf = GetArHour();
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$arLabel = GetArHour(true);
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$somaTotal = 0;
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$somaTotalAtd = 0;
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$somaTotalAbd = 0;
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$somaTotalTrb = 0;
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$somaTotalAtd30 = 0;
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$somaTotalEsp = 0;
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$somaTotalTrf = 0;
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$dac = "";
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// oferecidas originadas abandonadas nao_atendidas nao_atendidas atendidas efetuadas transbordadas
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// total_oferecidas total_originadas total_abandonadas total_nao_atendidas total_atendidas total_efetuadas total_transbordadas
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while ($row = pg_fetch_array($result, null, PGSQL_ASSOC)) {
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$hora = $row['hora'];
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$dias = $row['dias'];
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$arOferecidas[$hora] = $totalMedia ? round($row['avg_oferecidas']) : $row['total_oferecidas'];
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$arAtendidas[$hora] = $totalMedia ? round($row['avg_atendidas']) : $row['total_atendidas'];
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$arAbandonadas[$hora] = $totalMedia ? round($row['avg_abandonadas']) : $row['total_abandonadas'];
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$arTransbordadas[$hora] = $totalMedia ? round($row['avg_transbordadas']) : $row['total_transbordadas'];
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$arAtd30[$hora] = $totalMedia ? round($row['avg_atd_30']) : $row['total_atd_30'];
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$arEspera[$hora] = $totalMedia ? round($row['avg_esp']) : $row['total_esp'];
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$arTrf[$hora] = $totalMedia ? round($row['avg_trf']) : $row['total_trf'];
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/*
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* Totais do per<EFBFBD>odo.
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*/
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$somaTotal += $row['total_oferecidas'];
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$somaTotalAtd += $row['total_atendidas'];
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$somaTotalAbd += $row['total_abandonadas'];
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$somaTotalTrb += $row['total_transbordadas'];
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}
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$graph = new Graph(1080, 650);
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$graph->SetScale("intint");
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$graph->SetShadow();
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$graph->SetMargin(40, 20, 60, 40);
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$graph->title->Set(sprintf("%s De: %s At<EFBFBD>: %s\nDac: %s Emitido: %s Usu<EFBFBD>rio: %s", ($totalMedia ? "M<EFBFBD>dia no Per<EFBFBD>odo" : "Totais Acumulados no Per<EFBFBD>odo"), $dataIni, $dataFim, GetNomeDac($listaDacs), date("d/m/Y H:i:s"), GetLogin()));
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$graph->xaxis->SetTickLabels($arLabel);
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$graph->legend->Pos(0.33, 0.85);
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$graph->legend->SetColumns(7);
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$graph->legend->SetFrameWeight(1);
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$mediaAtendimento = SecondToStrTime(!$somaAtendida ? 0 : round($somaAtendidaTempo / $somaAtendida));
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$mediaOriginada = SecondToStrTime(!$somaOriginada ? 0 : round($somaOriginadaTempo / $somaOriginada));
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$mediaEspera = SecondToStrTime(!$somaEspera ? 0 : round($somaEsperaTempo / $somaEspera));
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$mediaAbandono = SecondToStrTime(!$somaAbandonada ? 0 : round($somaAbandonadaTempo / $somaAbandonada));
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$labelX = sprintf('Totais Per<EFBFBD>odo: [%s] ATD[%s] ABD[%s] TRB[%s] M<EFBFBD>dias / %%: ATD[%s / %s%%] ABD[%s / %s%%] TRB[%s / %s%% ] ', $somaTotal, $somaTotalAtd, $somaTotalAbd, $somaTotalTrb, round($somaTotalAtd / $dias), round(($somaTotalAtd / $somaTotal) * 100.0), round($somaTotalAbd / $dias), round(($somaTotalAbd / $somaTotal) * 100.0), round($somaTotalTrb / $dias), round(($somaTotalTrb / $somaTotal) * 100.0)
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);
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$graph->xaxis->title->Set($labelX);
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$graph->yaxis->title->Set('Chamadas/h');
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$atdPlot = new BarPlot($arAtendidas);
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$atdPlot->SetLegend("Atendidas(ATD)");
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$abdPlot = new BarPlot($arAbandonadas);
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$abdPlot->SetLegend("Abandonadas(ABD)");
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$trbPlot = new BarPlot($arTransbordadas);
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$trbPlot->SetLegend("Transbordas(TRB)");
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$gpBarPlot = new GroupBarPlot(array($atdPlot, $abdPlot, $trbPlot));
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$graph->Add($gpBarPlot);
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$graph->img->SetAntiAliasing(false);
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$atdPlot->SetFillColor('green');
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$atdPlot->value->Show();
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$atdPlot->value->SetFormat("%d");
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$atdPlot->value->SetAngle(45);
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$abdPlot->SetFillColor('red');
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$abdPlot->value->Show();
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$abdPlot->value->SetFormat("%d");
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$abdPlot->value->SetAngle(45);
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$trbPlot->SetFillColor('yellow');
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$trbPlot->value->Show();
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$trbPlot->value->SetFormat("%d");
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$trbPlot->value->SetAngle(45);
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$graph->Stroke();
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exit;
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} else if (IsPostBack()) {
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if (!is_date($dataIni)) {
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$jsStartup[] = "alert('Data inicial inv<EFBFBD>lida!');";
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} else if (!is_date($dataFim)) {
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$jsStartup[] = "alert('Data final inv<EFBFBD>lida!');";
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} else {
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$linkGraph = sprintf('<img id="relGrafico" src="index.php?idProg=289&dataIni=%s&dataFim=%s&listaDacs=%s&totalMedia=%s&printGraph=1" border="0">', $dataIni, $dataFim, $listaDacs, $totalMedia);
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}
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// echo GetQuery($dataIni, $dataFim, $listaDacs);
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}
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//carrega dacs
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$dacs = GetDac($dbcon, $listaDacs, '', 1);
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$smarty->assign('imp', $i);
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$smarty->assign('dacs', $dacs);
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$smarty->assign('dataIni', $dataIni);
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$smarty->assign('dataFim', $dataFim);
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$smarty->assign('erro', $erro);
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$smarty->assign('totalMedia', $totalMedia);
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$smarty->assign('linkGraph', $linkGraph);
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GetTemplate($smarty, 'analise/resumoOperacao.tpl');
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function GetQuery($dataIni, $dataFim, $dac) {
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$dataIni = FormatDtMssql($dataIni);
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$dataFim = FormatDtMssql($dataFim);
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$query = "drop table if exists anl_operacao;
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create temporary table anl_operacao as
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select a.data_bilhete
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,date_part('hour', a.calldate) as hora
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,SUM (CASE WHEN EVENTO in('ABANDON', 'COMPLETEAGENT','COMPLETECALLER','TRANSFER','TRANSBORDANDO') THEN 1 ELSE 0 END) AS OFERECIDAS
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,SUM (CASE WHEN EVENTO = 'ABANDON' THEN 1 ELSE 0 END) AS ABANDONADAS
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,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER','TRANSFER') AND SUBSTRING(AGENTE,1,5) = 'Agent' THEN 1 ELSE 0 END) as ATENDIDAS
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,SUM (CASE WHEN EVENTO IN ('TRANSBORDANDO') THEN 1 ELSE 0 END) AS TRANSBORDADAS
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,SUM (CASE WHEN EVENTO IN ('COMPLETEAGENT','COMPLETECALLER','TRANSFER') AND strtoint(param1) <= '30' AND SUBSTRING(AGENTE,1,5) = 'Agent' THEN 1 ELSE 0 END) AS ATD_30
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,sum( case when(b.evento = 'TRANSFER')then 1 else 0 end) AS TRF
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,sum( case when(b.evento = 'CONNECT' and strtoint(b.param1) > '3')then 1 else 0 end) AS ESP
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from pbx_bilhetes a, pbx_eventos_dacs b, pbx_dacs c
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where b.uid2 = a.uniqueid
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and c.nome = b.fila
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and data_bilhete >= %s
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and data_bilhete <= %s
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%s
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and b.evento in ('ABANDON','COMPLETEAGENT','COMPLETECALLER', 'CONNECT','ENTERQUEUE','TRANSFER', 'TRANSBORDANDO', 'TRANSBORDADO')
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and a.lastapp <> 'Transferred Call'
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group by 1,2;
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select hora, ((cast(%s as date) - cast(%s as date)) + 1) as dias,
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sum(oferecidas) as total_oferecidas, round( avg(oferecidas), 2) as avg_oferecidas,
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sum(abandonadas) as total_abandonadas, round( avg(abandonadas), 2) as avg_abandonadas,
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sum(atendidas) as total_atendidas, round( avg(atendidas), 2) as avg_atendidas,
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sum(transbordadas) as total_transbordadas, round( avg(transbordadas), 2) as avg_transbordadas,
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sum(atd_30) AS total_atd_30, round( avg(atd_30), 2) as avg_atd_30,
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sum(trf) AS total_trf, round( avg(trf), 2) as avg_trf,
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sum(esp) AS total_esp, round( avg(esp), 2) as avg_esp
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from anl_operacao group by hora order by 1; ";
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return sprintf($query, QuotedStr($dataIni), QuotedStr($dataFim), ($dac ? sprintf(' and c.id = %s', QuotedStr($dac)) : ''), QuotedStr($dataFim), QuotedStr($dataIni));
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}
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