pabx-app/relatorios/analise/resumoIndecesSErvicos.php

<?php

require("jpgraph/jpgraph.php");
require("jpgraph/jpgraph_bar.php");
require("jpgraph/jpgraph_line.php");



//variaveis para manter o estado
$listaDacs = isset($_REQUEST["listaDacs"]) ? $_REQUEST["listaDacs"] : GetIdDacPadrao($dbcon, GetIdUser());
$dataIni = isset($_REQUEST["dataIni"]) ? $_REQUEST["dataIni"] : date('d/m/Y');
$dataFim = isset($_REQUEST["dataFim"]) ? $_REQUEST["dataFim"] : date('d/m/Y');
$totalMedia = 0; //isset($_REQUEST["totalMedia"]) ? $_REQUEST["totalMedia"] : 1;
$listaServico = isset($_REQUEST["listaServico"]) ? $_REQUEST["listaServico"] : 0;
$ano = 2017;
$cssBlock = "<style>
    @media print {
        .headSite, #rodapeSite, .filtro {
        display: none;
    }
}
</style>";



$linkGraph = '';
$printGraph = isset($_REQUEST['printGraph']) ? 1 : 0;

if ($printGraph) {
    ob_clean();
    $query = GetQuery($ano, $listaDacs);
    $result = pg_query($query);

    $serv = array();
    $arTotal = array();
    $arOferecidas = array();
    $arAtendidas = array();
    $arAtd30 = array();
    $arAbandonadas = array();
    $arTransbordadas = array();
    $arEspera = array();
    $serv = array();

    $arIab = array();
    $arNS = array();
    $arIa = array();

    $somaTotal = 0;
    $somaTotalAtd = 0;
    $somaTotalAbd = 0;
    $somaTotalTrb = 0;
    $somaTotalAtd30 = 0;
    $somaTotalEsp = 0;
    $somaTotalTrf = 0;

    $dac = "";
    // oferecidas originadas abandonadas nao_atendidas nao_atendidas atendidas efetuadas transbordadas
    // total_oferecidas total_originadas total_abandonadas total_nao_atendidas total_atendidas total_efetuadas total_transbordadas
    while ($row = pg_fetch_array($result, null, PGSQL_ASSOC)) {
        $serv[$row['serv_id']] = 0;
        $arOferecidas[] = $totalMedia ? round($row['avg_oferecidas']) : $row['total_oferecidas'];
        $arAtendidas[] = $totalMedia ? round($row['avg_atendidas']) : $row['total_atendidas'];
        $arAbandonadas[] = $totalMedia ? round($row['avg_abandonadas']) : $row['total_abandonadas'];
        $arTransbordadas[] = $totalMedia ? round($row['avg_transbordadas']) : $row['total_transbordadas'];
        $arAtd30[] = $totalMedia ? round($row['avg_atd_30']) : $row['total_atd_30'];
        $arEspera[] = $totalMedia ? round($row['avg_esp']) : $row['total_esp'];
        $arTrf[$hora] = $totalMedia ? round($row['avg_trf']) : $row['total_trf'];
        $oferTotal = $totalMedia ? round($row['avg_oferecidas']) : $row['total_oferecidas'];
        /*
         *  Abandonadas total por oferecidas na fila.
         */
        $abd = $totalMedia ? round($row['avg_abandonadas']) : $row['total_abandonadas'];
        $atd30 = $totalMedia ? round($row['avg_atd_30']) : $row['total_atd_30'];
        $esp = $totalMedia ? round($row['avg_esp']) : $row['total_esp'];
        $atendida = $totalMedia ? round($row['avg_atendidas']) : $row['total_atendidas'];

        $arIab[] = $oferTotal ? round(($abd / $oferTotal) * 100.0) : 0;

        /*
         * N<EFBFBD>vel de servi<EFBFBD>o:
         * <EFBFBD> calculado pela rela<EFBFBD><EFBFBD>o entre chamadas atendidas at<EFBFBD> 30s pela soma total das 
         * chamadas atendidas no pa + o total de abandonadas.
         *  Atendidas-30 / (atendidas-pa + abandonadas) * 100.0;
         */
        $atdPaAbd = $abd + $atendida;
        $ns = $oferTotal > 0 ? round(($atd30 / $atdPaAbd) * 100.0) : 0;

        $arNS[] = $ns;

        /*
         * Indice de Atendimento:
         * <EFBFBD> o percentual de chamadas que foram atendidas sem ficar em espera em reala<EFBFBD><EFBFBD>o 
         * ao total de chamdas oferecidas na fila.
         */
        $abdEspera = $esp + $abd;
        $arIa[] = !$oferTotal ? 0 : (($oferTotal - $abdEspera) * 100.0) / $oferTotal;
        //$arTrf[] = $totalMedia ? round($row['avg_trf']) : $row['total_trf']; 

        /*
         * Totais do per<EFBFBD>odo.
         */
        $somaTotal += $row['total_oferecidas'];
        $somaTotalAtd += $row['total_atendidas'];
        $somaTotalAbd += $row['total_abandonadas'];
        $somaTotalTrb += $row['total_transbordadas'];
    }
    $arLabel = array_keys($serv);
    $graph = new Graph(1080, 650);
    $graph->SetScale("intint");
    $graph->SetShadow();
    $graph->SetMargin(80, 20, 60, 40);
    $graph->title->Set(sprintf("%s De: %s At<EFBFBD>: %s\nDac: %s Emitido: %s Usu<EFBFBD>rio: %s", ($totalMedia ? "M<EFBFBD>dia no Per<EFBFBD>odo" : "Totais Acumulados no Per<EFBFBD>odo"), $dataIni, $dataFim, GetNomeDac($listaDacs), date("d/m/Y H:i:s"), GetLogin()));
    $graph->xaxis->SetTickLabels($arLabel);
    $graph->legend->Pos(0.21, 0.85);
    $graph->legend->SetColumns(4);
    $graph->legend->SetFrameWeight(1);


    $mediaAtendimento = SecondToStrTime(!$somaAtendida ? 0 : round($somaAtendidaTempo / $somaAtendida));
    $mediaOriginada = SecondToStrTime(!$somaOriginada ? 0 : round($somaOriginadaTempo / $somaOriginada));
    $mediaEspera = SecondToStrTime(!$somaEspera ? 0 : round($somaEsperaTempo / $somaEspera));
    $mediaAbandono = SecondToStrTime(!$somaAbandonada ? 0 : round($somaAbandonadaTempo / $somaAbandonada));

    $labelX = sprintf('Totais Per<EFBFBD>odo: [%s]   ATD[%s]   ABD[%s]   TRB[%s]  M<EFBFBD>dias / %%:   ATD[%s / %s%%]   ABD[%s / %s%%]   TRB[%s / %s%% ]                                                        ', $somaTotal, $somaTotalAtd, $somaTotalAbd, $somaTotalTrb, round($somaTotalAtd / $dias), round(($somaTotalAtd / $somaTotal) * 100.0), round($somaTotalAbd / $dias), round(($somaTotalAbd / $somaTotal) * 100.0), round($somaTotalTrb / $dias), round(($somaTotalTrb / $somaTotal) * 100.0)
    );

    $graph->xaxis->title->Set($labelX);
    $graph->yaxis->title->Set('');

    $oferPlot = new BarPlot($arOferecidas);
    $oferPlot->SetLegend("Total");

    $atdPlot = new BarPlot($arAtendidas);
    $atdPlot->SetLegend("Atendidas(ATD)");

    $atd30Plot = new BarPlot($arAtd30);
    $atd30Plot->SetLegend("ATD30");

    $abdPlot = new BarPlot($arAbandonadas);
    $abdPlot->SetLegend("Abandonadas(ABD)");

    $espPlot = new BarPlot($arEspera);
    $espPlot->SetLegend("Espera(ESP)");

    $trbPlot = new BarPlot($arTransbordadas);
    $trbPlot->SetLegend("Transbordadas(TRB)");

    $nsPlot = new BarPlot($arNS);
    $nsPlot->SetLegend("N<EFBFBD>vel de Servi<EFBFBD>o");

    $iabPlot = new BarPlot($arIab);
    $iabPlot->SetLegend("<EFBFBD>ndice de Abandono");

    $iaPlot = new BarPlot($arIa);
    $iaPlot->SetLegend("<EFBFBD>ndice de Atendimento");

    $gpBarPlot = new GroupBarPlot(array($oferPlot, $atdPlot, $abdPlot, $trbPlot));
    $gpBarPlot->SetWidth(0.7);

    $graph->Add($gpBarPlot);
    $graph->img->SetAntiAliasing(false);


    $oferPlot->SetFillColor('brown');
    $oferPlot->value->Show();
    $oferPlot->value->SetFormat("%d");

    $atdPlot->SetFillColor('green');
    $atdPlot->value->Show();
    $atdPlot->value->SetFormat("%d");

    $abdPlot->SetFillColor('red');
    $abdPlot->value->Show();
    $abdPlot->value->SetFormat("%d");

    $trbPlot->SetFillColor('yellow');
    $trbPlot->value->Show();
    $trbPlot->value->SetFormat("%d");

    $graph->Stroke();
    exit;
} else if (IsPostBack()) {
    if (!is_date($dataIni)) {
        $jsStartup[] = "alert('Data inicial inv<EFBFBD>lida!');";
    } else if (!is_date($dataFim)) {
        $jsStartup[] = "alert('Data final inv<EFBFBD>lida!');";
    } else {
        $linkGraph = sprintf('<img id="relGrafico" src="index.php?idProg=290&dataIni=%s&dataFim=%s&listaDacs=%s&listaServico=%s&totalMedia=%s&printGraph=1" border="0">', $dataIni, $dataFim, $listaDacs, $listaServico, $totalMedia);
    }

    // echo GetQuery($ano, $listaDacs); exit;
}
$listaServico = GetIdentRota($dbcon, $listaServico);
//carrega dacs
$dacs = GetDac($dbcon, $listaDacs, '', 1);
$smarty->assign('imp', $i);
$smarty->assign('dacs', $dacs);
$smarty->assign('listaServico', $listaServico);
$smarty->assign('dataIni', $dataIni);
$smarty->assign('dataFim', $dataFim);
$smarty->assign('erro', $erro);
$smarty->assign('totalMedia', $totalMedia);
$smarty->assign('linkGraph', $linkGraph);
GetTemplate($smarty, 'analise/resumoOperacaoServico.tpl');

function GetQuery($ano, $dac) {
    // $dataIni = FormatDtMssql($dataIni);
    // $dataFim = FormatDtMssql($dataFim);

    $query = "drop  table  if exists anl_operacao;
create temporary table anl_operacao as
select  a.data_bilhete       
       ,date_part('month', a.calldate) as mes
       ,c.serv_id
       ,sum( case when(b.evento in('ENTERQUEUE', 'CHAMANDO'))then 1 else 0 end) as OFERECIDAS 
       ,sum( case when(b.evento in('ABANDON', 'BUSYS', 'NOANSWERS'))then 1 else 0 end) as ABANDONADAS
       ,sum( case when(b.evento in('COMPLETEAGENT','COMPLETECALLER', 'TRANSFER', 'TRANSORIG', 'ATENDIDA') )then 1 else 0 end) as ATENDIDAS
       ,sum( case when(b.evento in('EXITWITHTIMEOUT', 'TRANSBORDANDO') )then 1 else 0 end) as TRANSBORDADAS
       ,sum( case when(b.evento in('COMPLETEAGENT','COMPLETECALLER','TRANSFER') and strtoint(param1) <= '30')then 1 else 0 end) AS ATD_30
       ,sum( case when(b.evento = 'TRANSFER')then 1 else 0 end) AS TRF
       ,sum( case when(b.evento = 'CONNECT' and strtoint(b.param1) > '3')then 1 else 0 end) AS ESP
  from pbx_bilhetes a, pbx_eventos_dacs b, pbx_servicos_registra c, pbx_dacs d
 where b.uid2 = a.uniqueid
   and c.uniqueid = b.uid2
   and d.nome = b.fila   
   and date_part('year', a.data_bilhete) >= %s
    %s
   and b.evento in ('CONNECT','CHAMANDO','ATENDIDA','BUSYS', 'NOANSWERS', 'ABANDON','COMPLETEAGENT','COMPLETECALLER', 'ENTERQUEUE', 'TRANSFER', 'EXITWITHTIMEOUT', 'TRANSBORDANDO')
   and a.lastapp <> 'Transferred Call'
group by 1,2,3;

select serv_id, 
       sum(oferecidas) as total_oferecidas, round( avg(oferecidas), 2) as avg_oferecidas,      
       sum(abandonadas) as total_abandonadas, round( avg(abandonadas), 2) as avg_abandonadas,      
       sum(atendidas) as total_atendidas, round( avg(atendidas), 2) as avg_atendidas,
       sum(transbordadas) as total_transbordadas, round( avg(transbordadas), 2) as avg_transbordadas,
       sum(atd_30) AS total_atd_30, round( avg(atd_30), 2) as avg_atd_30,
       sum(trf) AS total_trf, round( avg(trf), 2) as avg_trf,
       sum(esp) AS total_esp, round( avg(esp), 2) as avg_esp
  from anl_operacao group by serv_id order by 1; ";
    //$query =  sprintf($query,  QuotedStr($dataIni), QuotedStr($dataFim), QuotedStr($dataFim), QuotedStr($dataIni)); 

    return sprintf(
            $query, QuotedStr($ano), ($dac ? sprintf(' and d.id = %s', QuotedStr($dac)) : '')
    );
}

function __GetAr__($label = false) {
    $ar = array();
    $result = pg_query('select serv_id from pbx_servicos order by 1');
    while ($row = pg_fetch_row($result)) {

        if (!$label)
            $ar[$row[0]] = 0;
        else
            $ar[] = $row[0];
    }
    return $ar;
}