pabx-pesquisa/var_lib_asterisk/scripts/callcenter/atualizar-dacs.php

#!/usr/bin/php -q
<?php
error_reporting(E_ERROR);
ini_set('display_errors', 0);
require "bd.php";
require "util/util.php";

$timeout = 30;
list($sckHost, $sckPort, $sckUser, $sckPass) = GetSckConnect();
$socket = fsockopen($sckHost, $sckPort, $errno, $errstr, $timeout);
fwrite($socket, "action: login\r\n");
fwrite($socket, "username: $sckUser\r\n");
fwrite($socket, "secret: $sckPass\r\n");
$actionid = rand(000000000, 9999999999);
fwrite($socket, "actionid: " . $actionid . "\r\n\r\n");

if ($socket) {
    while (!feof($socket)) {
        $bufer = fgets($socket);
        if (stristr($bufer, "Authentication accepted")) {
            break;
        } elseif (stristr($bufer, "Authentication failed")) {
            fclose($socket);
            echo("Usuário ou senha inválidos.");
            GravaLogAtuDacs("Não foi possível se conectar ao manager!!!\n");
            exit();
        }
    }
} else {
    GravaLogAtuDacs("Não foi possível se conectar ao manager!!!\n");
    exit();
}


$comando = "action: queuestatus\r\n";
$respuesta = exec_cmd($comando, $socket, "Event: QueueStatusComplete");
$colas = ArmaArrayColas($respuesta);
$comando = "action: logoff\r\n";
exec_cmd($comando, $socket, "Message: Thanks for all the fish.");
fclose($socket);

foreach ($colas as $key => $cola) {

    $query = sprintf("select dac from pbx_supervisor_dacs WHERE  dac =  %s", QuotedStr($key));
    $result = pg_query($query);
    $exists = pg_num_rows($result);

    if ($exists) {
        $query = "update pbx_supervisor_dacs set atendidas = %s, abandonadas = %s, espera = %s, tempo_espera = %s, tempo_nivel_servico = %s, percentual_nivel_servico = %s where dac = %s";
        $query = sprintf($query, QuotedStr($cola['Completed']), QuotedStr($cola['Abandoned']), QuotedStr($cola['Calls']), QuotedStr(($cola['Calls'] ? $cola['Holdtime'] : 0)), QuotedStr($cola['ServiceLevel']), QuotedStr($cola['ServicelevelPerf']), QuotedStr($key));
        $result = pg_query($query);
    } else {
        $query = "insert into pbx_supervisor_dacs (atendidas, abandonadas, espera, tempo_espera, tempo_nivel_servico,percentual_nivel_servico, dac)values(%s,%s,%s,%s,%s,%s,%s)";
        $query = sprintf($query, QuotedStr($cola['Completed']), QuotedStr($cola['Abandoned']), QuotedStr($cola['Calls']), QuotedStr(($cola['Calls'] ? $cola['Holdtime'] : 0)), QuotedStr($cola['ServiceLevel']), QuotedStr($cola['ServicelevelPerf']), QuotedStr($key));
        $result = pg_query($query);
    }

    if (!$result) {
        GravaLogAtuDacs("Erro ao executar cmd no banco de dados! Cmd: $query\n  Erro: " . pg_last_error() . "\n");
    }
}

/*
 * Elimina evento abandon gerado pelo transbordo assistido.
 */
//@LimpaAbandonadas($dbcon);
@FechaPendenciaDiscador();
pg_close();

function exec_cmd($comando, $socket, $evento_fin) {
    $actionid = rand(000000000, 9999999999);
    $actionid = "actionid: " . $actionid . "\r\n";
    $comando .= $actionid . "\r\n";
    $paquete_mio = false;
    $data = "";
    $respuesta = array();

    fwrite($socket, $comando);

    while (!feof($socket)) {
        $bufer = fgets($socket);
        $data .= $bufer;

        if (strtolower($bufer) == strtolower($actionid)) {
            $paquete_mio = true;
        }
        if (strtolower($bufer) == "\r\n" && $paquete_mio == true) {
            $paquete_mio = false;
            $respuesta['eventos'][] = arma_paquete($data);
            if (stristr($data, $evento_fin)) {
                $data = "";
                //echo("Respuesta a '".$comando."' completa<br><br>");       	
                return $respuesta;
                break;
            } elseif (stristr($data, "Error")) { //detectamos una respueta de error al comnado
                return $respuesta;
                break;
            } else {
                $data = "";
            }
        }
    }
}

function arma_paquete($data) {
    $items = preg_split("/[\n\r]/", $data);
    foreach ($items as $item) {
        if (strlen($item) > 0) {
            $tmp = explode(": ", $item);
            $clave = $tmp[0];
            $valor = $tmp[1];
            $evento[$clave] = $valor;
        }
    }
    return $evento;
}

function ArmaArrayColas($qs_response) {
    $events = $qs_response['eventos'];
    $queues = array();

    foreach ($events as $event) {
        $nomeEvt = (array_key_exists('Event', $event)) ? $event["Event"] : '';
        if ($nomeEvt == 'QueueParams') {
            $queues[$event["Queue"]] = $event;
        } else if ($nomeEvt == 'QueueEntry') {
            $queues[$event["Queue"]]["Holdtime"] += $event["Wait"];
        }
    }

    return $queues;
}

function GravaLogAtuDacs($msg) {
    $fp = fopen('/var/log/atualiza-dacs.log', 'a');
    $data = date();
    fwrite($fp, $data);
    fwrite($fp, $msg);
    fclose($fp);
}
?>