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PABX da Simples IP
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${ item.name }
Create tag ${ searchTerm }
Create branch ${ searchTerm }
from '12d1f76ea0'
${ noResults }
pabx-app/templates/callcenter/relatorios/metas/relMetricaMes.tpl

192 lines
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{capture name="display"}
<table width="100%" align="center" border="0" cellspacing="0" cellpadding="2" >
<tr>
<td>
<table class="filtro" border="0" cellpadding="2" cellspacing="0">
<tr>
<td>Dispositivo(Fila)</td>
<td>Serviço</td>
<td>Mes</td>
<td>Ano(aaaa)</td>
<td>&nbsp;</td>
<td>&nbsp;</td>
</tr>
<tr>
<td>{$dacs}</select></td>
<td>{$listaServico}</td>
<td><select name="listaMes" id="listaMes" size="1">{$meses}</select></td>
<td><select name="listaAno" id="listaAno">{$ano}</select></td>
<td><input name="btConsulta" type="submit" id="btConsulta" value="Consultar"></td>
<td>
{if $imp}
<a href="javaScript:NovaJanela('index.php?idProg=34', 'impProd', '800', '700', 'scrollbars=YES');">
<img src="imgSite/print.gif" alt="Clique aqui para imprimir!" width="24" height="24" border="0">
</a>
<a href="index.php?idProg=118&EXCEL=1">
<img src="imgSite/excel.png" alt="Exporta para Ecxel!" width="24" height="24" border="0">
</a>
{else} &nbsp;
{/if}
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td>
<table class="grid" width="100%" border="0" cellpadding="2" cellspacing="0">
<tr>
<th >M&ecirc;s</th>
<th colspan="9" align="center">Total de Chamadas </th>
<th colspan="3" align="center"><strong >Tempo M&eacute;dio(segundos)</strong></th>
<th rowspan="2" align="center">NS</th>
<th rowspan="2" align="center">IAB</th>
<th rowspan="2" align="center">IA</th>
</tr>
<tr align="center" bgcolor="#FFFFFF">
<th>Dia</th>
<th>Fila</th>
<th>Transbordo<br> Entrada </th>
<th>Transbordo<br> Sa&iacute;da </th>
<th>Abandonadas</th>
<th><span title="Ramal Estático.">Atendidas <br> Ramal</span></th>
<th>Atendidas <br>PA </th>
<th>Atendidas <br>at&eacute; 30'' </th>
<th>Transferidas</th>
<th>Espera </th>
<th>Espera</th>
<th>PA </th>
<th>Abandono</th>
</tr>
{section name=i loop=$dados}
{if $dados[i][0]}
<tr align="right" bgcolor="#FFFFFF">
<td>{$dados[i][0]|str_pad:2:'0':$smarty.const.STR_PAD_LEFT}</td>
<td>{$dados[i][1]}</td>
<td>{$dados[i][3]}</td>
<td>{$dados[i][4]}</td>
<td>{$dados[i][5]}</td>
<td>{$dados[i][6]}</td>
<td>{$dados[i][7]}</td>
<td>{$dados[i][8]}</td>
<td>{$dados[i][9]}</td>
<td>{$dados[i][10]}</td>
<td align="center">{$dados[i][11]}</td>
<td align="center">{$dados[i][12]}</td>
<td align="center">{$dados[i][13]}</td>
<td>{$dados[i][14]}</td>
<td>{$dados[i][15]}</td>
<td>{$dados[i][16]}</td>
</tr>
{/if}
{/section}
<tr align="right" class="totalizaGrid">
<th>Media</th>
<td>{$mediaOf[0]}</td>
<td>{$mediaOf[1]}</td>
<td>{$mediaOf[3]}</td>
<td>{$mediaOf[4]}</td>
<td>{$mediaOf[5]}</td>
<td>{$mediaOf[6]}</td>
<td>{$mediaOf[7]}</td>
<td>{$mediaOf[8]}</td>
<td>{$mediaOf[9]}</td>
<td align="center">{$mediaOf[10]}</td>
<td align="center">{$mediaOf[11]}</td>
<td align="center">{$mediaOf[12]}</td>
<td>{$mediaOf[13]}</td>
<td>{$mediaOf[14]}</td>
<td>{$mediaOf[15]}</td>
</tr>
<tr align="right" class="totalizaGrid">
<th>Total</th>
<td>{$somaOf[0]}</td>
<td>{$somaOf[2]}</td>
<td>{$somaOf[3]}</td>
<td>{$somaOf[4]}</td>
<td>{$somaOf[5]}</td>
<td>{$somaOf[6]}</td>
<td>{$somaOf[7]}</td>
<td>{$somaOf[8]}</td>
<td>{$somaOf[9]}</td>
<td>&nbsp;</td>
<td>&nbsp;</td>
<td>&nbsp;</td>
<td>&nbsp;</td>
<td>&nbsp;</td>
<td>&nbsp;</td>
</tr>
</table>
</td>
</tr>
<tr>
<td><img name="" src="" width="3" height="3" alt=""></td>
</tr>
<tr>
<td>
<table class="grid" width="100%" border="0" cellpadding="2" cellspacing="0" >
<tr>
<th>Tempo de Espera </th>
<th align="center"> TE &lt;= 10 </th>
<th align="center">10 &lt; TE &lt;= 20 </th>
<th align="center">20 &lt; TE &lt;= 30</th>
<th align="center">30 &lt; TE &lt;= 60</th>
<th align="center">60 &lt; TE &lt;= 120</th>
<th align="center">120 &lt; TE &lt;= 180</th>
<th align="center">180 &lt; TE &lt;= 300</th>
<th align="center">300 &lt; TE </th>
<th>Total</th>
<th class="arial10">Legenda:</th>
</tr>
<tr class="arial10" bgcolor="#FFFFFF">
<th >Chamadas Atendidas </th>
<td align="center">{$sum[1][1]}</td>
<td align="center">{$sum[1][2]}</td>
<td align="center">{$sum[1][3]}</td>
<td align="center">{$sum[1][4]}</td>
<td align="center">{$sum[1][5]}</td>
<td align="center">{$sum[1][6]}</td>
<td align="center">{$sum[1][7]}</td>
<td align="center">{$sum[1][8]}</td>
<td align="center"><strong>{$sumTotalAt}</strong></td>
<td ><strong title="Percentual de Chamadas Atendidas até 30s.">NS: N&iacute;vel de Servi&ccedil;o </strong></td>
</tr>
<tr class="arial10" bgcolor="#FFFFFF">
<th >Chamadas Abandonadas</th>
<td align="center">{$sum[0][1]}</td>
<td align="center">{$sum[0][2]}</td>
<td align="center">{$sum[0][3]}</td>
<td align="center">{$sum[0][4]}</td>
<td align="center">{$sum[0][5]}</td>
<td align="center">{$sum[0][6]}</td>
<td align="center">{$sum[0][7]}</td>
<td align="center">{$sum[0][8]}</td>
<td align="center"><strong>{$sumTotalAb}</strong></td>
<td ><strong title="Percentual de Chamadas Abandonadas na Fila.">IAB: &Iacute;ndice de Abandono </strong></td>
</tr>
<tr class="arial10" bgcolor="#FFFFFF">
<th >Chamadas em Espera</th>
<td align="center">{$sum[2][1]}</td>
<td align="center">{$sum[2][2]}</td>
<td align="center">{$sum[2][3]}</td>
<td align="center">{$sum[2][4]}</td>
<td align="center">{$sum[2][5]}</td>
<td align="center">{$sum[2][6]}</td>
<td align="center">{$sum[2][7]}</td>
<td align="center">{$sum[2][8]}</td>
<td align="center"><strong>{$sumTotalIe}</strong></td>
<td ><strong title="Percentual de Chamadas Atendidas sem Espera.">IA:</strong> &Iacute;ndice de Atendimento</td>
</tr>
</table>
</td>
</tr>
</table>
{if $erro}
<table>
<tr>
<td>{$erro}</td>
</tr>
</table>
{/if}
{/capture}