diff --git a/relatorios/callcenter/geral/desempenhoOperacao.php b/relatorios/callcenter/geral/desempenhoOperacao.php
index f39b96af..e66cdc56 100644
--- a/relatorios/callcenter/geral/desempenhoOperacao.php
+++ b/relatorios/callcenter/geral/desempenhoOperacao.php
@@ -251,13 +251,15 @@
                 $agt_duracaoseg = $data[$row['data']]['tempo_login'];
 
                 $agt_pausa = $data[$row['data']]['tempo_pausa'];
-                $livre = $agt_duracaoseg - ($agt_pausa + $tempo_calc);
-                
+                $livre = $agt_duracaoseg - ($agt_pausa + $tempo_calc); 
                 $row['conexoes'] = ($data[$row['data']]['conexoes'] ? $data[$row['data']]['conexoes'] : 0);
-
                 $row['agtAtend'] = $agt_duracaoseg ? round($tempo_calc / ($agt_duracaoseg / 100), 2) : 0;
                 $row['agtLivre'] = $agt_duracaoseg ? round($livre / ($agt_duracaoseg / 100), 2) : 0;
                 $row['agtPausa'] = $agt_duracaoseg ? round($agt_pausa / ($agt_duracaoseg / 100), 2) : 0;
+
+                $residualPercentage  = ($row['agtAtend'] +  $row['agtLivre'] +  $row['agtPausa']) - 100;
+                $row['agtLivre'] = $this->adjustPercentageResidual($residualPercentage, $row['agtLivre']);
+
                 $x++;
                 $linha = array();
                 foreach ($dadosField as $key) {
@@ -357,6 +359,9 @@
                 $row['agtLivre'] = $agt_duracaoseg ? round($livre / ($agt_duracaoseg / 100), 2) : 0;
                 $row['agtPausa'] = $agt_duracaoseg ? round($agt_pausa / ($agt_duracaoseg / 100), 2) : 0;
 
+                $residualPercentage  = ($row['agtAtend'] +  $row['agtLivre'] +  $row['agtPausa']) - 100;
+                $row['agtLivre'] = $this->adjustPercentageResidual($residualPercentage, $row['agtLivre']);
+
                 // Formata linha de dados.
                 $linha = array('DADOS');
                 foreach ($dadosField as $key) {
@@ -511,6 +516,9 @@
                 $row['agtLivre'] = $agt_duracaoseg ? round($livre / ($agt_duracaoseg / 100), 2) : 0;
                 $row['agtPausa'] = $agt_duracaoseg ? round($agt_pausa / ($agt_duracaoseg / 100), 2) : 0;
 
+                $residualPercentage  = ($row['agtAtend'] +  $row['agtLivre'] +  $row['agtPausa']) - 100;
+                $row['agtLivre'] = $this->adjustPercentageResidual($residualPercentage, $row['agtLivre']);
+
                 $linha = "<tr>";
                 foreach ($dadosField as $key => $value) {
                     $linha .= sprintf("<td %s>%s</td>", $value, $row["$key"]);
@@ -584,6 +592,10 @@
                 $dados[$x]['agtAtend'] = $agt_duracaoseg ? round($tempo_calc / ($agt_duracaoseg / 100), 2) : 0;
                 $dados[$x]['agtLivre'] = $agt_duracaoseg ? round($livre / ($agt_duracaoseg / 100), 2) : 0;
                 $dados[$x]['agtPausa'] = $agt_duracaoseg ? round($agt_pausa / ($agt_duracaoseg / 100), 2) : 0;
+
+                $residualPercentage  = ($dados[$x]['agtAtend'] +  $dados[$x]['agtLivre'] +  $dados[$x]['agtPausa']) - 100;
+                $dados[$x]['agtLivre'] = $this->adjustPercentageResidual($residualPercentage, $dados[$x]['agtLivre']);
+
                 $dados[$x]["data"] = $row["data"];
                 $dados[$x]["conexoes"] = $row["conexoes"];
                 $dados[$x]["oferecidas"] = $row["oferecidas"];
@@ -662,6 +674,19 @@
             $this->___dataRel = array($table1, $table2);
         }
 
+        private function adjustPercentageResidual($residualPercentage, $percentForAdjustment) 
+        {
+            if ($residualPercentage > 0){
+                $adjustedPercentage = $percentForAdjustment - $residualPercentage;
+            } else if ($residualPercentage < 0) {
+                $adjustedPercentage = $percentForAdjustment + ($residualPercentage * -1);
+            } else {
+                $adjustedPercentage = $percentForAdjustment;
+            }
+
+            return $adjustedPercentage;
+        }
+
         public function ExecutaRelatorio() {
             global $jsStartup, $jsJQuery, $smarty;
             try {